Contributor I

Disaster App Update 80.xx.xx - May 2024

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I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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Gill North London

Lyricist III

Just downloaded app update, absolutely shocking. What is wrong with Sonos. Speakers are great but the app has not always been the best but now...... its total dog @#!£.

You seriously need to sort this out. I feel like dumping my system there's better ones out there.

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Ari Safari

Lyricist III

One more loss:

Custom radio stations … gone on my app (iOS)

iPhone-Workaround for now: SonosPhone app (1.99$) brought these back, at least.

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Mike_75

Lyricist III

I don't expect to have to roll back to an old app version to continue using my sonos to play my own music on my NAS.

Will never recommend Sonos to anyone again.

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Peter Glasner

Why is Sonos going in a direction that its users don’t want? The updated app, as presented on the Apple App Store, if rated on the basis of the last 3 days, would be 2.0, or less, not 4.7, which is based on 4 years of ratings. Why are customers having to accept steps back? When did it become okay to dilute the value proposition of customers prior investments?

Courage? Convenient framing.

”“Redesigning the Sonos app is an ambitious undertaking that represents just how seriously we are committed to invention and re-invention. It takes courage to rebuild a brand’s core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future,” said Sonos.”

I can’t say I disagree with your or Sonos’ philosophy. I haven’t actually looked at most of the dysfunction other than to say that the app doesn’t work at all on my phone (I kept the old app on my iPad and computer, fortunately) On my phone, there is no Queue at all and I can’t even stop a song that I have started from iPad or computer. So now, I have to carry my iPad with me as I move around the house.

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PeteG101

Avid Contributor I

couldn’t agree more.

i note there’s a facility to write to the CEO at ceo@sonos.com.

Perhaps if enough people write, they’ll reconsider.

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andy625

Trending Lyricist I

Completely agree with all the other replies. Can't search my local mp3 library or find any of the playlists I used to use daily. How can I roll back????

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19spt75

Lyricist I

Appalling update. How this was aloud to pass quality control before release is beyond belief. Some heads need to roll at Sonos headquarters.

Never mind no alarm function or ability to edit or clear playlists, the controls for the speakers have become very temperamental to say the least. To pause, skip or stop music playing results in no response at all meaning I am having to unplug the corresponding speaker or a lag of 60-90 seconds before the system decides to respond to the request.

Needs sorting ASAP as the Sonos system has become pretty useless. For a premium product this is abysmal.

PS Bring back the Alarm!

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Rombo44

Lyricist I

Wait, your speakers actually work after the update? Mine disappears after 5 seconds in the app, one of my 7 speakers remains in the app but can’t play music. No problems using Sonos speakers via roon though, so it’s app related….

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