Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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Bob Rivers

Lyricist I

+100 to all that's said. Just another pretty serious customer ($10k all in?) who works in tech and is befuddled at how bad the new app and rollout are. Services no longer work, simple features like mute are not to be found, and then the mysterious "something went wrong" message popping up every time I click.

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John Lewis12

Lyricist II

72 hours and the guys at Sonos are twiddling their thumbs and done nothing to improve things. The buck stops at the top and Patrick Spence should be booted out for this debacle.

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DonCl

Contributor I

I now have 17 paperweights. The app has rendered them non functional. Something is happening in the background. The app now realizes most exist, but cannot connect. I have tried what everyone else has. I have also tried to move to S1, but cannot, as a speaker reset to enable this, won’t work.

This app rollout is truly astounding, which I ponder in silence.

A

andy625

Trending Lyricist I

I've uninstalled mine and reinstalled the old. Version of the app from here:

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

Everything's fine now. 👍👍

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phoward999300

Enthusiast II

Disaster of an update! No music library, no queueing, no crossfade, volume going up & down, speakers dropping in & out! Near useless! How long before an update fixing ALL these issues? Seriously consider getting rid of ALL Sonos products if not within 7 days, just too many dissatisfied customers!

K

Kman18

Lyricist I

Agree and just have to chime in . This new app is NOT user friendly and am having all kinds of glitchy issues just getting my whole system to work as used to !