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prAsco
Contributor I
May 8, 2024

Disaster App Update 80.xx.xx - May 2024

  • May 8, 2024
  • 228 replies
  • 15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

 

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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    228 replies

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    Dasuper
    Contributor I
    May 11, 2024

    edit.. was rollback for android to 16.1 was the best thing ever this week for me!

     

    😂

    Achmax
    Lyricist III
    May 12, 2024

    SonoPhone for Sonos 1.99€ for iPhone users !

    works fine ! Show playlists, NAS-server-Libery, Plex , can create new playlists !

    all speakers work !!!

     

     

      Saga
      Lyricist I
      May 12, 2024

      I don't usually complain, but this new app is really horrible. The new look is fine, but the functionality is almost unusable. And the removed functionality is unacceptable, in my opinion.

        DonCl
        Contributor I
        May 12, 2024

        Thanks Achmax!!!!!!!!!
        You made my morning.  The app works.  
        not pretty.  Some limits, but better than having 17 paperweights.
         

          Lelutindecouves
          Enthusiast I
          May 12, 2024

          I've uninstalled mine and reinstalled the old. Version of the app from here:

          https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

          Everything's fine now. 👍👍

          Yes I did it and after it was impossible to use it without an update. It’s like a nightmare. 
           

          Musics22
          Lyricist I
          May 12, 2024

          Another upset user here. I have many sonos amps driving speakers in multiple locations and have used sonos for many years. The new app is a disaster on many levels-- buggy, missing features, and a user interface that is a significant step backwards-- hard to figure out, overlapping “tabs” that make no sense, multiple taps where it used to take one to do simple things, etc. Minimally, sonos owes it to customers to allow them to use the older apps until they get the new one sorted out. They should also admit that they screwed this up… a good company takes responsibility for it’s failings, and works diligently to improve.

            PhilippeM
            Enthusiast II
            May 12, 2024

            Android users, take a look here

             

            BigDumbGinger
            Lyricist II
            May 12, 2024

            Agree 100% with everyone here (circa £4500 spent). As a Digital Product Owner / Business Analyst, its just not possible for Sonos to have released this without multiple teams knowing the implications. 

            In addition to this, there's no way that what is essentially a brand new app would be live without all of the top brass having it in their hands to play with it. I'm not actually sure what the USP for this actually is, considering they have removed such a large amount of functionality - this is far bigger than the jump from the old app and from what I can tell, with a complete raft of defects that would take them months to work through. 

            FYI - It seems any existing alarms are still operational (there's an Android comment about someone who now can't turn it off) but the functionality is removed. Not that I've tried it but anyone who needs them might be able to activate/ change them using the Sonos PC app (hoping they haven't butchered that yet).

            For me, this is a much bigger deal than the debacle around S1 / S2 (which I was also impacted by). 

              JanBanan
              Lyricist III
              May 12, 2024

              This horrible update pushed me into taking the final step leaving Sonos. Have all my music on local NAS and quite a lot HD-tracks. Bought a Bluesound PULSE FLEX 2i and I have never been happier.

                Maximilianus
                Lyricist I
                May 12, 2024

                I’m totally agree with all of this comment! The worst update ever!! Who is in charge of this? The brand will pronounce something asap? 
                 

                please roll it back!! 
                 

                 

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