Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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A

Achmax

Lyricist III

This horrible update pushed me into taking the final step leaving Sonos. Have all my music on local NAS and quite a lot HD-tracks. Bought a Bluesound PULSE FLEX 2i and I have never been happier.

Hi JanBanan,

I just had a look at Bluesound products.

I guess that I will change to Bluesoubd as well. 👍👍

Bumper

This horrible update pushed me into taking the final step leaving Sonos. Have all my music on local NAS and quite a lot HD-tracks. Bought a Bluesound PULSE FLEX 2i and I have never been happier.

Hi JanBanan,

I just had a look at Bluesound products.

I guess that I will change to Bluesoubd as well. 👍👍

That’s just a bad idea. Wait this out for a bit, see how it plays out. Buy a third party app or look into something like LMS that will allow you to use your Sonos speakers outside the Sonos control environment.

P

Pareet

Lyricist II

This is absolutely shambles of an update by an utterly clueless company.

M

Mrsirron

Trending Lyricist I

New App will browse to my library folders on my local server, but ever since this update it WILL NO LONGER que up the contents of a folder. Since the new app, it will only que ONE SONG from my library folders at a time?! Please roll us back to the previous version of this App. This is a nightmare for our household.... we honestly all feel betrayed and cannot play our music the way we have always loved.

M

MattyJake

Enthusiast II

SERIOUSLY SONOS?!? So, your new app, which auto updates in my phone, deleted every single Sonos playlist I’ve created? And it was, of course, impossible to export them at any point to save them, so you vaporized a huge part of my music listening experience. Do you even TEST your software updates before you release them?

Or, if there was going to be no way, you could avoid vaporizing playlists with your new update, which is observed to begin with, possibly warn people, so they could figure out how to manually recreate them?

And where on God’s green Earth have you moved “Alarms” to? I only use that feature regularly for my kid to wake up every morning for school.

I have been a customer for 14 years now. No other way to put this, you suck terribly. And of course, no reparation from you for the harm done, we’re all stuck having invested many thousands of dollars into your ecosystem.

SMFH.

F

Frostie

Trending Lyricist I

“Ii m out and selling all my speakers”

How could any of us sell to anyone else without disclosing just how much grief they’d be buying???

S

stan999

Lyricist II

absolute failure! system rendered useless...call in for help, 70min wait...chat doesn’t work...all speakers lost, full system reset and they add back in but are not showing in any app, mac os, ios, etc. speakers prompting for update, “There was a problem adding your Sonos One...blah blah blah. You have to have a PhD in Calculus to figure this POS system out. And is by far the most expensive system known to man.

Your company is a joke and now there are millions of dollars of products circling the earth that are now useless.

and why do we even post here, they’re so underwater with this release they will never get to this.

F

FidelityQuest

Shocking. Telling everyone to avoid this company. It can’t connect to my system for more than a few seconds now before everything goes gray… sometimes it never connects at all. I can’t play music, or if by some miracle I can… I can’t shut if off, change it, or change volume until system feels like connecting again, sometimes 20 minutes later. SHOCKING

S

Seng Hwwa

Trending Lyricist I

absolute failure! system rendered useless...call in for help, 70min wait...chat doesn’t work...all speakers lost, full system reset and they add back in but are not showing in any app, mac os, ios, etc. speakers prompting for update, “There was a problem adding your Sonos One...blah blah blah. You have to have a PhD in Calculus to figure this POS system out. And is by far the most expensive system known to man.

Your company is a joke and now there are millions of dollars of products circling the earth that are now useless.

and why do we even post here, they’re so underwater with this release they will never get to this.

I feel guilty trying to sell my system as I will be selling bricks and not speakers. Will mothball as the most ethical thing to do.

S

Seng Hwwa

Trending Lyricist I

This ism experience of the app… and that is without even detailing the missing services such as library update. And this is with version 80.00.08.

Heads should roll in macerating. This is not an act of ‘bravery, but of ‘foolhardiness’. And whilst at it, restore the old app for iOS users, and sack the head of development of allowing this to be released.

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