Disaster App Update 80.xx.xx - May 2024

We install HiFi systems and multi-room control as well as business installs where businesses use audio servers with their choice of music on. The new App gives no option to setup a music server anymore. Further, those who had it  set before find that it will only play music from their servers that are available on the streaming service they may use. So if they have albums that are not available on the streaming service, they can’t play the music, even though they own it and have it on their audio server. I have never seen a company so blatantly focused on what it wants over the needs of the very customers it is selling to. Their lack of appreciation for their paying customers is staggering.

For most people without extensive technical knowledge, putting the old App back on their Phones/Tablets is near impossible. However, since we’ve had to find a solution very quickly for the barrage of calls we had from upset customers, we’ve downloaded them an App called SonoPad. This is totally free and works in a very easy to understand manner and has most of the features people enjoy, including replay from audio servers. It is also considerably faster than the new Sonos. I  can’t say whether it will suit everyone, but if this helps some of you out of a hole and allows you to keep using the system you paid for, then that’s a good thing.

For the person who asked if Sonos reads or takes action on any of this, the answer is almost certainly no, because if they had any interest in the opinion of their uses, then this would not have been an issue in the first place. Their order of importance appears to be, profits, shareholders……………. oh, customers.

From our point of view, we believe it’s time to start looking at the many options out there other than Sonos, since their respect for profits far outweighs their respect for their uses.

Also posted on other threads.

The apposite disaster. I was a beta tester on it – and I contacted Sonos multiple times begging them not to release it. Nothing works for me. It’s lost my music library entirely. The streaming URLs – and I had 200 of them – were not ported over and I have to re-enter them Into TuneIn, before they’ll appear. The alarms are broken. Usually when they go off, it rings the Sonos chime instead of the music service I have time. If I go into the alarms on the new app – it erases the music I picked for the alarm. Sometimes the alarms will go off, but it will play whatever most recent music was playing in a different room.

unmitigated disaster

I’m now almost entirely using IDAGIO as my music app – adagio is able to control all of my Sonos speakers and play classical music. If I want to listen to anything other than classical, I’m SOL because the Sonos app just doesn’t work.

And the hits keep coming!

Sometimes my 40,000+ song local library of high-resolution music is available to me...other times (most the time)?, not so much. I mean, I’ve only spent 20 years creating massive playlists (2000+ songs each) of my absolute favorites for mellow, standard, heavy, and other vibes. Can’t access any of them anymore. Well, most of the time,

Large, carefully curated, high-res music libraries are only how must serious music listeners—who care about quality and want to pay artists for their content instead of streaming them pennies—tend to listen to their music. Guess SONOS decided they’re not the platform for serious music listeners. Good to know.

Seems that the brain trust who led this debacle was a bit too focused on Point Of Sale as an outcome, and as a result, developed a Piece Of Shit.

That sound you hear is SONOS’s market share slowly evaporating as your existing customers, filled with bitterness and resentment, take massive losses selling their hardware to move to a new platform

Please post your reply to the Class Action Lawsuit

I wish I didn't believe this.  

Soon to be ex customer.

Firstly I want to say the team that work in designing the acoustics of the speakers do an absolutely fantastic job. Spacious and detailed sound that really does amaze.

However what is equally amazing is the team that designed, tested and released such a disaster of an app. You’ve let your colleagues and the company down. 

Sonos said this new app took “courage” and indeed it did. An unintentional attempt which has completely destroyed the reputation of a premium product for existing loyal customers and put off any new customers.

The original app was perfectly sufficient and just needed a few tweaks to make it even better.

I understand things change and the new app looks again sufficient. However to release an app which loses some of the original functionality such as the alarms, which has now returned, but then promise to reinstate these functions in the next few months just show they ran out of time for the 7th May deadline to develop a completed, stable and working app.

In my opinion they should have addressed the endless issues with WiFi connection that some customers (not me though) experienced. Maybe an updated version of the Sonos Boost? 

Unfortunately I am now looking at alternative systems. I am sure they will eventually sort these problems out but I can’t trust the software team not to mess things up again in the future. Let’s not forget that these speakers are not cheap.

I have to chime in that I agree with everything being said.  I find the new app a disaster.  It keeps losing my system.  I can not figured out how to play more than the first track on a play list or an album.

I personally did not see anything wrong with the old app.  

I can’t believe that Sonos does not allow a roll-back of the app.  I have a large Sonos system spread over the house that I use all day long.  I can not keep music playing on it with the new app.

Please give us back the old app.  The new app is totally unintuitive. Hating it is not too strong a statement.

Join the class action lawsuit. Just search within the website

Link it please

My Move speaker just suddenly vanished off of the app.  Tried over and over to reboot it… factory resets, deleted the app and re-dowloaded it.  MONDAY - Called Sonos, the wait was 85 minutes.  I waited for over 40 minutes and it hung up on me.  Was able to connect to chat.  After doing everything I had already done, he had me do it again.  No luck.  He then told me that is was Spectrum’s router. Told me to go get a new one, which I reluctantly did (everything else in my home is working fine on the router I had, but did it anyway.  Came home, reconnected everything in my home to the new router.  And guess what?  EVERYTHING works great EXCEPT my SONOS SPEAKERS...they are no where to be seen through the app.  This is NOT a SPECTRUM issue.  It is 100% SONOS… TUESDAY - Called back.  The recording said it would be a 10 minute wait.  It was over an hour.  CS rep did the same exact things as the day before.  After logging in to the app, got a message that I need to update the software.  When I tried to do this, got another message saying that “the owner of the account needs to be logged in” (which I had just done and their app is showing me as “logged in.”  She gave up and told me she will escalate my case and I will hear back from them in 24 hours.  Guess what?  Crickets… WEDNESDAY -  I called Spectrum to see if they know anything about why Sonos is telling people that the problem is their routers.  They did a diagnostic on my entire wireless account and guess what?  Both of my speakers are showing as connected to my WIFI.  The Sonos app, shows ZERO products connected.  I am now in the que for the third day… waiting to be called back by Sonos.  This is absolutely absurd.  As some have said, everything worked FINE with the GOLD App.