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Contributor I
May 8, 2024

Disaster App Update 80.xx.xx - May 2024

  • May 8, 2024
  • 228 replies
  • 15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

 

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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228 replies

Contributor I
May 16, 2024

Hi all. Just want to say I'm completely p'ed off with the update. Can't set up my surround speakers without them blasting a loud volume that drowns out the centre Beam, I could set distances before. The layout of the app is terrible, my screen is coveted by a bloody enormous search bar.

I suffer badly from mental health issues including PTSD, aling with chronic hand arthritis and this change has made playing music (that helps me survive) impossible, Sonos you obviously don't care about your customers. Whoever designed this app didn't need to wipe the old one away until the new one worked. A group of children could have done a better job

Enthusiast I
May 16, 2024

Sign up for the Class Action Lawsuit. Search Lawsuit in this platform 

Lyricist I
May 16, 2024

Adding my voice as another user who can no longer access their music library via the App.

This was original core functionality - how could removing this have even been considered?

Sonos has always been great to me (hardware replacements/debugging) and i have been loyal.

Now like others I think my loyalty was misplaced?

Could we just have the old IOS app back …..

Lyricist III
May 17, 2024

SonoPhone for Sonos 1.99€ for iPhone users !

works fine ! Show playlists, NAS-server-Libery, Plex , can create new playlists !

all speakers work !!!

And I cancelled my new order they very next day after the new disaster update. I live in Thailand, Sonos product‘s are more expensive here.

2 Era 300, Arc soundbar and mini sup! 3200$

I believe that I am not the only one to do so. 

 

 

 

Lyricist I
May 17, 2024

The new app version is indeed lame.

What to do:

  • Uninstall the app.
  • Download an earlier release (e.g., 16.1 from March 2024).
  • [Disable Auto Blocker if needed.]
  • Install the older version.

Back to happiness. Sonos, please get back to us once you’ve listened and figured out a solution to your mistake.

Enthusiast I
May 17, 2024

No ability to go to a previous version in IOS only in Android 

Lyricist I
May 17, 2024

@Achmax Just purchased Sonophone and it works perfectly - thanks for the tip.

 

Lyricist I
May 17, 2024

I cannot comprehend how Sonos thought the new app was acceptable to roll out.  Was there any market research done?  I find it even more reprehensible that Sonos double downs on the benefits of the app.  

Unfortunately I updated my phone app, but will not update any other devices.

Very unhappy Sonos customer.  I previously only heaped praise on my Sonos products.  I cannot do that today.

Lyricist I
May 17, 2024

Totally agree with prev posters. Really dislike new interface & missing features. Also broke Plex service.

Wanna improve the product, give us pre sets & better troubleshooting tools when shit unexpectedly stops working. 

Not sure why they're bragging about new UI! Whoever sold em on this should be fired. 

Give us back previous version while you finish version 80

 

Lyricist III
May 18, 2024

As I listen to music in three room.

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