Disaster App Update 80.xx.xx - May 2024

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My Sonos, which was working perfectly, was auto updated last night. Only 4 of all our Sonos products, of which we have many, are showing up in the App now.  And, it can’t find them.    I went through this a few years ago and it took me days to figure it out.  On my own btw as I was on the phone with Sonos multiple times …hours each time…with no solution.  I can’t begin to say how upset I am… x

Not true. Especially if you haven’t updated the firmware of the devices, there are ways. Restore from older backup or google ‘GitHub iTunes charles’ and follow the clear instructions. You need windows computer, though. 

  Disable automatic firmware updates so you don’t accidentally update. 

I’m also here to reiterate everything that everyone else has said. Please roll back to the previous app. This update is horrible and I just want to be able to play music from my phone through the app through my streaming services without having to deal with turning my TV on, etc., even after the update, I had to completely reset all of my speakers and set them up as brand new all over again, which was time-consuming and frustrating because then the app wouldn’t recognize them right away, and I had to restart the app every time I reset one speaker and I have the arc, 2 One SL surround speakers  And the sub. New update is horrible. Please fix it!

This new app UI design is terrible!! I have had my Sonos system for over 10 years, this is really making me sad since up until now I have really like Sonos.   This new app makes me want to ditch the whole thing. 

Absolute disaster. I can list the issues I am experiencing, but you all know them already. I am a retired VP of Engineering and my responsibilities included a software development team developing driveline critical software for the automotive industry. Granted, a music App isn’t driveline (safety) critical, but EVERY step of the development process at SONOS has to be questioned. The Market Study and Customer input process, the product requirement, the conversion to a product specification that guides engineering, the design reviews, the software validation, the beta testing, all controlled by a product development process and good program management, ultimately released with understood risks and fall back plans. The success is based on identified responsibilities and accountability. I sent this comment to Patrick Spence, President of SONOS. Give him credit for making himself available. But even he is not absolved from such a disaster because it’s his systems and personnel decisions that have come to bear, and now it’s his responsibility to enforce accountability. I’m sorry. I know this isn’t safety critical software, but it is business critical software. As VP of Engineering I would be fired for not having the processes in place or, if they were, not alerting “management” of the risks involved in a premature release. If the risks were indeed understood, then it falls back on Spence. 

So what?? 

Castalla, that is certainly a valid point, simple as it is. I guess my perspective is that, unless the root cause of the problem is investigated and identified within the SONOS organization, this kind of disaster is just part of their DNA and makes my less confident, actually zero confidence, it won’t happen again, and I should start shifting my system investment in another direction. It’s a decision I need to make. My inclination is that I’m going to stick with SONOS for now assuming they WILL right the ship and not let this happen again. But it gets fixed with true root cause and corrective action, not just promises of “we’ll do better”. Anyway, thank you for your comment. 

I e-mailed (ceo@sonos.com) Patrick Spence and got a response (from a minion I expect) saying that the regressed functionality will be restored in a future update. The work around until then (suggested by whoever responded on behalf of Patrick Spence) is to use a the Windows version of the app. I think that this is unacceptable. What would be acceptable for me is to have the last known working versionof the Sonos 2 app made available in the app store alongside the new abomination so that we can have our functionality restored on our iOS and Android devices until it is made available again in the new version. I have replied saying as much. If you agree with me please e-mail Derick Spence and make the same demand.

Anton, I agree with you on all points. TY. While I was focused on a company correction the reality is that my BBQ this coming Memorial Day is highly impacted without my functioning SONOS system. An immediate roll back to S2 would be the solution.