Disaster App Update 80.xx.xx - May 2024

I have always found it interesting how hardware companies try to break into software sales, where you find annuity streams for music and video services - this is where the real money is. SONOS hardware items are quite expensive, and yet they moved into software and…………...the rest is history.

I am 72, not very computer savvy but found Sonos OK, now cannot access I tunes on my pc where I store all my music.

Unable to contact Sonos (wonder why) so what am I supposed to do?

Shambolic, my wife is ex IT and just says - don’t they test these things?

Any ideas how I get I tune connection back? - keep it simple. 

Absolutely agree, really bad decision by sonos! Talked to some other heavy sonos users, all of them more than annoyed. Sonos is luring its customers into heavy investments and then thinks they can do whatever with them, I think this time they may be wrong.

Also as I am not very tech savvy can someone suggest an alternative system I can purchase, I need an amp to run two Dali speakers and the equivalent of two play ones.

Just want to play music from I tunes and Spotify and listen to the radio.

Any suggestions?

Thanks

I’m just chiming in, so that this thread bulks up and gets the attention of the powers-that-be that screwed up any functionality and enjoyment of my Sonos system. Like many, I am a long time user. I am also not a devotee of streaming and prefer to access my own library. So, the PRIMARY function of my Sonos system is GONE. Thankfully, I have music because of others in the house that want streaming music. 

I have been recommending Sonos to friends and family for years, and am feeling very embarrassed to have made such a stupid recommendation. Stupid, at least, in the short term, until this TITANIC of a screw-up gets resolved. Without a satisfactory resolution soon, I second a previous post about selling all of my Sonos gear.

This is unforgiveable, and even with a resolution that works for me, I will NOT be recommending that anyone I care about dive into the SONOS ecosystem. That ship has sailed…or like the Titanic, has sunk.

Same here. So much trouble. Starting to regret going full Sonos last year. Have 4 Ones, 1 Arc, 1 Sub, 2 Era300, 2 Roam.

should have been a separate App. So one could chose to update. This way it’s a mess.

Roll back the update!

Agree with all! We should be allowed to roll back to previous version. If it ain't broke, don't fix it!!

The new App isTerrible!!  What were they smoking?

I did some research and you can go back to the earlier app on Android phones (sorry but the cool Apple people seem to be stuck). 

• Uninstall the new app
• go to https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/sonos-16-1-2-android-apk-download/download/?key=6ab3235facc31f3af4d4606744c41aa78fee4be1 in you web browser on the phone (In my Case Google Pixel 6. There is another imager on the site for different architecture.
• Download the 16.1 (arm-v7a) app. 
• Open the file which installs it on your phone.  You may have to tell the phone is OK to install apps that are not from the play store.
• You now have the March version which works fine.
• It is amazing how you can love the old one as much as after pulling your hair out with the new crappy one. 

You can go to the Play Store settings and turn off auto-update of apps to keep Sonos from updating you old app you just installed.

The old app works fine for me.

Let’s hope Sonos gets the word and fixes this ungodly mess.

I don’t know if anyone at Sonos reads all of this and, if they do, do they care.  It seems amazing to me that we have heard nothing from Sonos, given how many people are trashing the new app. At the least they should offer an offical roll-back rather the the fix I have reported here.

Good luck to everyone