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prAsco
Contributor I
May 8, 2024

Disaster App Update 80.xx.xx - May 2024

  • May 8, 2024
  • 228 replies
  • 15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

 

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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    Ruralist
    Contributor I
    May 19, 2024

    I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

     

    first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

    how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

    I just researched why my SONOS is not recognizing my system, over-and-over again.  I have 6 pairs of speakers plugged in and one pair of mobile--thinking about buying some additional pairs--not now.  I have SONOS Connect for my Stereo.  If I can’t use them when I want, especially to entertain, trouble free like I used too, I am bailing.

    Mike313
    Contributor II
    May 19, 2024

    I’m on iOS and lost. There are not settings to turn off updating a certain app. It’s all apps on auto update or all manual.

    And now I am in this broken new version with no way to rollback.

    Sonos should be held accountable for willfully impairing products and be forced to offer refunds and return for breaking their products.

    ewe
    Contributor I
    May 19, 2024

    I am not familiar with iOS, so I can not help with this.  I did not see any way to load the old version of the Sonos app for iOS. It seems to be for Android only.  

    I have Android, and rolling back to the App as of March, 2024 works as I described in my posting.  I hope I can keep the old app forever.

      Lynjo
      Contributor I
      May 20, 2024

      I did some research and you can go back to the earlier app on Android phones (sorry but the cool Apple people seem to be stuck). 

      . 

      Lynjo
      Contributor I
      May 20, 2024

      This worked for me. Thank you so much for posting the solution

      Edd70
      Lyricist I
      May 21, 2024

      Here to pile on. I don’t care about sleep timers or music services. I care about basic functionality, and that’s been compromised. Twice the clicks to control the speakers and the app doesn’t always seem aware of what speaker is playing. Also, there’s a constant prompt to sign in even though I’m already signed in. It’s like they did no testing at all prior to release. 

        Pighowee
        Trending Lyricist I
        May 21, 2024

        How will this affect my system?

        We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved.

         

         

        Just to remind you what the E Mail from Sonos said about the May 7th update.

         

        Is it true I will not be able to access my music on my PC until mid June?

         

         

         
        Pighowee
        Trending Lyricist I
        May 21, 2024

        Guess what, just got an E Mail from Sonos telling me the Headphones are here and I can preorder!

         

        They are idiots to wind up customers like this, I hope no one places an order 

          Pighowee
          Trending Lyricist I
          May 21, 2024

          The New Sonos App and Future Feature Updates

          We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

           

          Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

           

           

           

          Err, are they serious? Where we fell short, fell off a cliff.

            Clugston
            Lyricist III
            May 22, 2024

            Having upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

            • You cannot edit queues
            • You cannot add single songs to a queue as ‘play next’ or ‘add to end of queue. 

            How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

            Absolutely ridiculous, please add this functionality back ASAP.

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