Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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Jim600

Enthusiast I

On 7th August 2009 I embarked on my SONOS journey with my first purchases which included the now defunct ‘hand held controller’. Over the following 15 years, I have added to my ‘system’ and been generally happy with my purchases.

In recent years I was particularly pleased that SONOS had responded to feedback and ‘found a way’ for longstanding customers to continue using ‘older components’ (via the S1 app) as well as ‘newer components’ via the S2 app. The online help to set-up a ‘dual function system’ (separating S1 & S2) was a stroke of genius and a masterstroke of good business sense in that it kept on board ‘original customers’ whilst still encouraging ‘new’ purchasers. Have all of the people responsible for this (good sense) now left the employ of SONOS?

Does anyone employed by SONOS read these ‘community posts’?

If so, can someone please take the initiative and either explain how I can ‘downgrade’ (back to the S1 app) my newer components OR suggest how the ‘old/new’-S2 app can continue to be used rather than (or alongside) the ‘new/updated’ app!?

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User910721

Lyricist I

You cannot add single songs to a queue as ‘play next’ or ‘add to end of queue.

This was the big shocker for me. Impossible to add a song or album to the queue without replacing what’s currently playing. There is no more basic functionality of a queue than being able to add items to it. Imagine going to a coffee shop where stepping up to the counter to place an order forces everyone who was in line ahead of you out of the building.

Astonished beyond words.

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hansbe

Contributor I

I use Tidal exclusivy. After the app update I cannot start Artist radio or even add songs to a queue.
what point is there to having a music system if you have to manually start every track?

i simply cannot fathom how Sonos could ship this - and then even do it as an app-update so there is no way back?!

and why do I have to wait in a queue (1 hour now without contact) to open a ticket with my issues..

C

christopherakesso

Lyricist I

It’s the worst app I have ever had on my iphone since my first iphone 2008, and I’m not talking about different Sonos apps, I mean any app. Nothing has improved. The only functions that has not been made worse and much more user unfriendly are the functions they removed, and I’m not sure what’s worse. Getting frustrated over functions you used to enjoy that are now removed or functions that used to work but does not work but only makes you frustrated or even furious.

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spacecat2brc

Lyricist I

SONOS RUINED MY MORNING VIBE

THANKS SONOS FOR THAT ☹️😖

I absolutely agree, I’ve had Sonos for ten years now, never had problems until now. I woke up this morning and just wanted to hear some music and the app didn’t show my whole system then I rebooted the wifi system then turned on and off the speakers. then the living room showed up but not the whole system. I have (2) Fives in the bedroom (2) Fives plus Sub in the living room. (2) Ones in the Kitchen.

Anyways an hour later and I'm pissed off I never write on forums like this. But this time I’m pissed off!!!! The F****** thing is a piece of s*** and I'm ready to dump the whole system.

The other thing that’s f***** up is they don’t have an app for my desktop which I have an iMac in every room and when friends come over it used to be great as anyone can look on the iMac and play DJ or whatever.

Sonos get your s*** together or I'm dumping the whole system.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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denlyd

Lyricist I

Here’s a thought-If Sonos would put the same amount of effort into fixing what has to be the worst roll-out of an app to date BY ANY COMPANY as they do the irritating pop-ups to sell you things in the same poor app, maybe there wouldn’t be 1-years of pissed customers standing here with pitchforks. LOVE LOVE LOVE Sonos stuff-right up to the new app. Now I’m thinking of renting a wood chipper and mailing this crap back to sonos….

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Matt1324

Lyricist I

Loss of mute function is pure ens***tification for the sake of ad revenue. Best solution for me is walk away from the app, just use my sonos soeaker as a dumb bluetooth unit. Thanks sonos, life will be better without you.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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mb500

Lyricist I

Registered especially to express my disbelief at how poor this new app. Just staggeringly bad.

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Jim600

Enthusiast I

Having (also) realised that the ‘all new app’ no longer allows me to access/use MY LIBRARY, I tried an online search for alternatives as well as looking for what is (still showing) on ‘Sonos Support’.

It is truly outrageous that (with their ‘new app’) not only have Sonos removed this (from my perspective) ‘vital feature’, their own ‘support page’ STILL states that “Sonos allows you to stream your music library from any computer, or network attached storage drive, to your Sonos system”; see below!!

YOU COULDN’T MAKE THIS UP ……. where are the responses from SONOS????

Add your music library to Sonos

Sonos allows you to stream your music library from any computer, or network attached storage drive, to your Sonos system. This article will show you how to add your music library using the Sonos app for macOS or Windows.

If you have already added your music library but have downloaded or removed music, created new playlists, or adjusted metadata, see our article on updating your Sonos music library.

Open the Sonos app for macOS or Windows.
From the Manage menu, select Music Library Settings.
Click + (plus) on macOS, or Add if you are using Windows.
If you use iTunes or are not sure where your music is stored, select My Music folder. If your music is not located in the My Music folder, select the appropriate option.
Type in your computer’s password if prompted and follow the on-screen instructions to complete adding your music library. Depending on the size of your music library, it may take several minutes to index.

https://support.sonos.com/en/article/add-your-music-library-to-sonos

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Dracken

Lyricist I

Please roll this trash app update back. Have been a super fan of Sonos since 2012, have 10 units throughout my home, have loved Sonos - until now. I can’t even queue my personal music playlist wtf? The updated Sonos app on my phone is basically in a state of ‘wait for app to respond’, the same with my iPad.

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Add your music library to Sonos

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