Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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John1000

Lyricist I

Was this sabotage? Worst system now. Like I went back in time 30 years!!! I have 3 connect amps, 2 amps (one of which I have not set up yet), and 1 play 3. I can’t get the play 3 to connect anymore, Seriously thinking of selling them all and moving to another system if this is not corrected within in a fucking week.

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jaero

Contributor I

I’m astonished at the lack of response from Sonos in the face of this disastrous update.
I cannot access my music library as my NAS is using smbv1. I have most of my songs imported onto YouTube music, so I thought adding YouTube music as a service would be a work around. However, the Sonos interface to YT Music only supports 300 songs/albums/artists from an imported library and there is no search function. Then, I thought I’d try downgrading to S1 as I only have Play 1 speakers. Doesn’t seem like I can do that either. I don’t subscribe to any music services (and have no desire to do so). As of now, my Sonos system is unusable.

The fact that Sonos implemented this update with apparently no beta testing and no fallback plan is inexcusable.

The way forward is clear… set up the old S2 controller as a separate app, and provide a way to downgrade the speaker firmware back to S2 levels. This cannot be that hard.

C

Claw61

Contributor I

Please let us revert back to the old app until you get this figured out. This has really damaged your otherwise great rep.

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DuncanFA

Lyricist I

Please fix the downgrade to S1. Also, introduce some quality checks to your software development process. 5 minutes of regression testing would have shown a software newbie that releasing was a bad idea. Please stop kicking your customers…...

jgatie

Please fix the downgrade to S1. Also, introduce some quality checks to your software development process. 5 minutes of regression testing would have shown a software newbie that releasing was a bad idea. Please stop kicking your customers…...

What makes you think it was development that pushed this release? The worst developers and QA team in the world wouldn’t have missed these deficiencies. This one is on the suits, I guarantee it.

D

DuncanFA

Lyricist I

Not sure I blamed a particular function….. Generally this is a negative PR event which could have been avoided by Sonos as a brand. ❤️ to all Devs out there!!

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SteveGgg

Lyricist I

Everyone has said it all. I’m just adding my name to the long list of people who are distraught that the music system we’ve invested heavily in for years has been absolutely trashed by a very poor software release- incredible it ever got through product testing before release.

I’d seriously consider selling my 7+ Sonos kit and go elsewhere - BUT with the software this poor would anyone actually want to buy the hardware? Nightmare.

Customer Support and FAQ’s…. Hopelessly overwhelmed by some idiotic management decision to release this. It’s isn’t software - it’s malware. Seriously damaged what was a good brand. Sonos- sort it out please!

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Blackrabbit

Lyricist I

SPOT ON REVIEW!

Like so many others on here, I’ve been a huge fan of Sonos for 10+ years and have 15 zones in my house. I’m also a low-voltage audio-video integrator by trade. THE NEW APP IS PURE GARBAGE.

It is as though Sonos didn’t beta test it at all and in fact launched it as a beta test to the public. In addition to it not being intuitive, the amount of bugs and glitches is unforgivable.

I tried to add 2 Era 300s to an Arc and Sub for 2 hours with no avail. How ridiculous!!! So many audio professionals turn their noses up to Sonos while I have defended it for years. Now they all have legitimacy to their grips.

Sonos, way to RUIN such a great product. #epicfail

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Claw61

Contributor I

I see that none of the music apps, (Tidal, Spotify, etc.) have the same functionality within the Sonos app that they do independently. For example, on Tidal, there isn’t a play button for Top Tracks or Artist Radio where the standalone app does. Am I missing something?

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hansbe

Contributor I

Claw61 you are not missing anything. This is, for me, the worst aspect of this “update”.
And you can’t add tracks to a queue! 😂

Wouldn’t that be one of the first things you check before releasing an update?

Shame on Sonos for ruining my 10+ unit audio system!

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