Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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M

Mrs_Oginski

Lyricist II

Not many mentioning the lack of AUTOPLAY in this disaster of an app.
They say it will be included later.
Erm.. how about only releasing the update when things work!!!

W

Woz64

Enthusiast I

I’m ready to ditch Sonos. Sell the speakers on Ebay and start over. It’s easier to stream to your stereo from Heos and utilize other brand blue tooth speakers in remote rooms from the Entertainment center.

This company has shot itself in the foot. Both feet. With a shotgun.

C

Claw61

Contributor I

What surprises me is that Sonos has not even put out a statement acknowledging the issues. Yep, both feet….

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Woz64

Enthusiast I

I wish I could restore to the old app!

Bumper

What surprises me is that Sonos has not even put out a statement acknowledging the issues. Yep, both feet….

Ya they have. They haven’t apologized or the ceo said anything remorseful but it wouldn’t be correct to say they haven’t acknowledged the issues.

press250

Prodigy III

I’m ready to ditch Sonos. Sell the speakers on Ebay and start over. It’s easier to stream to your stereo from Heos and utilize other brand blue tooth speakers in remote rooms from the Entertainment center.

I feel your pain. I looked at Denon HEOS and had a super-strong déjà vu moment: hardware looks fabulous but you’re dependent on their app. And “they” are owned by private equity, backers not generally known for long-term dedication and stability.

R

Rotox

Lyricist I

Well they released an update to the app today and it’s like they keep compounding the issues of this disastrous app. They said they fixed the queue and yes, there is the button to add to the end of the queue and add to next, but when I look at the queue after I add stuff, there’s nothing there. So still very broken. I don’t know how these updates make it through testing. The mute button is back and seems to work so there’s that one small win.

Ken_Griffiths

Well they released an update to the app today and it’s like they keep compounding the issues of this disastrous app. They said they fixed the queue and yes, there is the button to add to the end of the queue and add to next, but when I look at the queue after I add stuff, there’s nothing there. So still very broken. I don’t know how these updates make it through testing. The mute button is back and seems to work so there’s that one small win.

The queue editing is not in this update … these are the reported features added:

Added support for the all new Sonos Ace headphones
Added sleep timer settings
Added “play next” and “add to end of queue”
Improved Home Feed scrolling
Improved setup reliability
Added WiFi configuration for products with BLE
Improved battery consumption for Bluetooth discovery
Improved ability to update older firmware systems
Further improved navigation for visually-impaired customers
Added VoiceOver support to read toast message automatically on iOS
Introduced mute button on iOS
Improved local library connectivity
Improved Trueplay setup on iOS
Added distance settings for surrounds
Added line-out settings for Sonos Port

R

Rotox

Lyricist I

I’ve read the release notes but I wasn’t talking about queue editing. Using the “play next” and “add to end of queue” don’t do anything. I add items using those buttons but nothing plays after the currently playing item finishes. When I click on the queue button it just shows an empty list.

Ken_Griffiths

I’ve read the release notes but I wasn’t talking about queue editing. Using the “play next” and “add to end of queue” don’t do anything. I add items using those buttons but nothing plays after the currently playing item finishes. When I click on the queue button it just shows an empty list.

Strange, it’s working here - and I see the items in the room queue too.
In the attached screen-capture recording, I start with a Peter Gabriel track playing on the room and simply add Wishbone Ash ‘Live Dates’ album to the playing queue … so it should be working.

Note I’m using an iOS (iPad controller here, but it works for me on iPhone too).

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