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Contributor I
May 7, 2024

Sonos Boost and new App

  • May 7, 2024
  • 26 replies
  • 5348 views

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

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26 replies

Contributor I
November 13, 2024

Same problem.  Just added my ebay Boost and all components disappear from the app.  Still plays, viewed as Airplay, but this will be useless once I get all my rooms set up.  This is weak.

Ken_Griffiths
November 13, 2024

Same problem.  Just added my ebay Boost and all components disappear from the app.  Still plays, viewed as Airplay, but this will be useless once I get all my rooms set up.  This is weak.

Sounds like you ‘may’ have (perhaps) gone about it in the wrong way. You are usually best to add the Boost wirelessly to any ‘existing’ Sonos Household using the “Add Product” feature in the App system settings, that’s whilst you have your devices showing in the App …and then wire it ‘post setup’ as the system root-bridge. I’d then recommend to power-cycle the ‘compatible’ players in the system to switch them over to use SonosNet - although if you wait 10 minutes, you may find they switch anyway.

To be certain they do switch you could also remove the WiFi credentials in the Apps network settings, but only do that IF you do not own/have one of the following devices unwired in the system (as they do not use wireless SonosNet) and you will still need the WiFi credentials for use with those players - they do not use the Sonos Boost connection.

  • Arc Ultra
  • Era 100
  • Era 300
  • Move/Move 2
  • Roam/Roam SL/Roam 2
Contributor I
November 13, 2024

How are you supposed to add Boost wirelessly as you described.  If it’s not wired and you choose to “add”, it won’t show up.  It has been factory reset, bluetooth is on, and all other speakers are on and visible in the app. 

Contributor I
November 13, 2024

Based on your list, this works as expected.  I only have 2 Roams at the moment and none of my other speakers (including Beam, Sub mini, Plays, Fives) are hooked up yet.  Seems to me if the app doesn’t support Boost now, it is somehow still “blocking” from view those that are not communicating over SonosNet.  That’s just a speculation of course, but it will be interesting to see what (if anything) appears as I add speakers.  Of course, sounds like I’ll have to power down Boost to add these others.  A handful will be on ethernet too, so this will get interesting...

Airgetlam
November 13, 2024

Couple of comments, which may or may not be helpful. Neither the Sonos BRIDGE or the Sonos BOOST support Bluetooth, although newer speakers do. You’ll never be able to see either device in your Bluetooth list. 
 

The BRIDGE/BOOST devices create a SonosNet signal, something that newer Sonos speakers do not connect to, including both the Sonos Roam, and the Sonos Move. 

Bruce
Ken_Griffiths
November 13, 2024

How are you supposed to add Boost wirelessly as you described.  If it’s not wired and you choose to “add”, it won’t show up.  It has been factory reset, bluetooth is on, and all other speakers are on and visible in the app. 

You simply first add it to your Sonos Household from its factory reset state - just like you add any Sonos speaker - you can use any Sonos product wired for SonosNet, when it’s been added you swap the Boost and wire it afterwards. It just ensures you add it to the correct Sonos Household and not create a new one by mistake, which might have happened in your case - It can be disastrous if you get it wrong, as you could overwrite your existing HH with a new one and lose everything. Note it only applies if you have an existing Sonos setup - obviously most new setups used to start with the Boost, but even the Boost is fast becoming obsoleted these days - as mentioned in my previous post there are quite a few (new) Sonos products that no longer support a Boost/Sonosnet connection.