Sonos Boost and new App

I’ll reach out to Sonos support this week.

I spent a lot of money for the boost.

I’d rather go back to the old app if that’s possible

We should have been warned and advised that we would lose the boost if we upgraded to the new app.

I would have opted to stay with the previous app

that was poor communication on Sonos

I was told. The app does not support boost. I'm glad I unplugged it to at least use my system now but this is rediculous.  Is someone going to tell me when I can use my boost again?

After waiting an hour on the phone for support, It was suggested that I unplug (throw away) my Boost and connect a speaker to my home’s router. I explained to the rep that this is not a vialble solution since my (3) Play 1 speakers are used outside and the home router is on another floor inside the house. I ran the diagnostics but this did not help. I was told that there is no ETA on a remedy for this issue. And we cant revert back to the previous version of the app.  So, SONOS essentially forced us into a newer version of their app that does not  support the boost. That’s costly and wrong. Im done with SONOS

I did the same thing that's why I posted. 

It’s unfortunate that Sonos put out such a crappy update on their new app. I recently joined the Sonos Facebook page for insights and many people are complaining on there with similar issues.

I have two Sonos systems in two different residences. I have two Sonos boosts at one residence, and one Sonos boost at the other. The system with two boosts mostly worked after the update (My old play:3s randomly don’t play any sound, although they say they’re connected), but the app can’t even find the system at the residence with only one boost. I think the main difference is that all the speakers connect through the boost at the single boost residence, while at the double boost residence, there are some new Era speakers that connect directly to Wi-Fi. 

Does anyone know if this has been fixed? My system is choppy without the boost since I have so many speakers linked to it, big lag!

Hmmmmm, We just sold a second home and brought home the Sonos Gear, that house had bad wifi and the boost helped, course I was going to install it in the primary house even though the wifi does a ok job, just ok.

Now, here I am stuck with more Sonos Paper Weights!!!!!! They *  canned products back some years ago (Legacy Stuff), which I had a few and now this one with no advance warning.  I say that as I’m selling the stuff from our sold home and wanted to make sure I didn’t sell folks anchors, thankfully I wanted to make sure I installed the unit correctly, guess there isn’t a correct way!!!!!!!!

Thanks Folks for the Heads Up

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

My boost is still missing from the new app. I do hope that they fix this sometime soon.

It has appeared! My whole system is now showing in the app. Finally.

iOS app version 80.06.03. Firmware 16.3.1.