I still cannot play my music library from the app (android).  What am I doing wrong?

You’re lucky! I can see my local music library (after doing the network drive workaround) but all of my imported playlists are gone.

At this point the only thing I can do that works relatively solidly is send music from my desktop Mac using AirPlay. (Trying to control it from the Android app though is frustrating for all the reason’s already posted in the forum -- can’t find my system, sends music to speakers seemingly randomly not the ones I’ve already chosen, big lag time for volume control...)

I suspect this will be studied by future business school students as a lesson in “How to Anger, Frustrate and Lose Your Customers, While Completely Blowing the Announcement of your Latest New Product and Adding Insult to Injury by Posting Tone-deaf Statements from the CEO while Months Go By.”

I’m about to this point of frustration and paranoid to update the firmware in my speakers and, consulting an IT guru friend of mine on how to plug a USB or thumb drive into my router in order to have my mobile Sonos app see my libraries under Your Sources. You know, how it USED to work before the notorious update?

The update 2 days ago also restored my playlists on my iMac and iPhone. A pleasant surprise. I have not thoroughly tested it yet so there may be more hiccups. I am still stuck with the awful phone app which is not intuitive and keeps playing my music selection in multiple zones even after selecting just 1 zone.

Certainly agree this is all a lesson in the “art “of upgrades. Its hard to fathom how an innovative company like Sonos could suddenly get things so wrong.

Early August 2024. How can I go back a year with your iPhone/iPad software. Like many other users, I have a very large library of albums on a WD disk, and your software is DREADFUL now. I moved my library off my PC because I did not want to have it running in order to play my library on my Sonus speakers. 

Now I can NOT UPDATE MY LIBRARY on my iPhone. That means to see the 15 new operas I added to the library last week I have to use my PC to play them. 

I can’t delete a cue from my iPhone, so it is very difficult to play anything without using the PC. 

others mentioned not being able to SEARCH for an album, song, artist or composer.  

You have many users who are not into streaming - we want to play our own music!  I NEED TO KNOW WHO CAN DEFINE YOUR CORPORATE PLAN TO FIX THIS MESS!! 

IF YOU CANT SUPPLY THAT INFORMATION, PLEASE SUGGEST ANOTHER COMPANY THAT CAN MAKE THIS WORK. YOU HAVE MANY FURIOUS USERS. 
 

Effortless listening, Sonos you are joking. I’m disgusted with Sonos, over £2500 of speakers and they are not fit for purpose, don’t ever buy Sonos, if you do your equipment will be made redundant after a couple of years and Sonos do not care about their customers.

Still don’t see/have available a ‘Music Library’ tab to select on the opening page with ‘Select A Music Source’. Before the May update debacle, it was always there on both Sonos 1 and Sonos 2 controllers before that.  My Sonos Playlists still exist, but are ‘...unable to play..’ per message displayed when attempting to play any of them. All songs contained within now have ‘.m4a’ extension previously not there. 8000+ songs purchased via cd then downloaded, or individual songs/albums purchased through iTunes still not accessible since early May…. Hours spent on the phone w/ Sonos techs, and Apple techs subsequently to no avail. Any fixes discovered out there?

 What were the extensions prior to them becoming .M4A?

There were none (visible).

And the ‘Share files and fold with SMB’ page disallows the final step in sharing, my selecting/checking the box with  my name as an account

 That extension is correct.  It’s an Apple audio extension.  Are those extensions showing on the file when looking at the file on your computer?  Where are you seeing that extension?  Not sure this will help.  I am Windows not Mac.

https://en.community.sonos.com/controllers-and-music-services-228995/mac-sonos-can-t-connect-to-music-folder-error-913-6894529

The best way to access a NAS based music library is via Plex. It works fine even though the Sonos app cannot see the NAS

I listen to my music through a NAS. Ever since the update, if there are three different artists performing on an album, the Sonos app lists the album three separate times. Even clunky old Windows Media Player does not do that. Amazing that after nearly five months, Sonos has not fixed this. 

When will we, Sonos Users, be able to access our local library again? Sept 30, 2024

I can, right now?

Not really enough information to help you troubleshoot, assuming you’ve read all the forum threads, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I installed the latest iOS update and attempted to add THE most important music library in my system. Access Denied. It borderlines on a very bad joke at this point. Remember when one could browse for said library and it was added in seconds. Sonophone does it instantly. It’s not an SMBv issue and it’s not a permissions issue - the door is WIDE open. I would love a buy back program from Sonos because, at this point, I don’t believe they’re going to make us NAS users whole again.

What is this sh...y part of app on IOS. I have access to Music library but when I’m trying to add to main screen immediately is reling that library is not available.

I have newest Version and still nothing works.

Can someone from Sonos Labs focus on real problems after your FUNNY upgrade means total damaging DOWNGRADE!!!???

Re-add your library and wait a few minutes. That worked for me.

My local library (6,000 albums on a NAS) has two issues with Sonos: 1) Compilations don’t work at all (as documented in a long thread elsewhere in the community) and 2) the library often disappears, only reappearing after closing and reopening the app. Needless to say, neither of these problems occurred in the 15 years I used earlier apps and controller.

Just a suggestion, if the NAS has a min/max setting for the SMB protocol and you perhaps have set the minimum to SMBv1 and maximum to SMBv3 (as an example) then perhaps see if setting both to the same protocol version might resolve your issue - try SMBv2 for both as that’s fairly compatible with most things.

Hope that solves the issue for you.

I just got fed up with this * and sold my sonos system and invested in bluesound.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

As seen in the other thread ‘1’ is a tag thing admitted by Sonos… ‘they are working on it’. 2 … hm… my NAS is to old 

I just reran the indexing via the app and now I have no music in my library.  Nothing . Even when I go to the folder view.  It's just rubbish.  Even Denon’s horrible HEOS app indexes this network share without issue.

I know your frustration, I have a huge library too.

Compilations don’t work, that is true. In my case I have a few, so I renamed the artist tags to VA and that worked fine.

I know is not the ideal, but it is a temporary solution. It will solved.

what is the story now please, can anyone use their own music libraries, as in how they were, cos I am not sure i understand the jargon on workarounds. My sonos app on my phone  seems to have managed to go one step further and lost everything now, is it time to give up, any suggestions of other ways to play my music through my sonos speakers without the app ?

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Follow the steps EXACTLY!!!  Pay special attention to the links, and do not assume what the next step is (Hint: Adding a “music folder” from the PC/Mac app is NOT the right step).