Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,070 Topics
  • 50,994 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 94
  • 323
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 755
7070 Topics
T
TirianaContributor I
asked in Controllers and Music services
Can 2 people control one system from 2 accounts?

My wife and I want to control our SONOS system separately from each of our own SONOS accounts. When she attempts to log into SONOS, she is directed to log into my account and no option is given. How can she use her own music services to control our shared system?

5
106rallye
1 year ago
S
st1815Contributor I
asked in Controllers and Music services
Sonos Albums

Hello. In the last two weeks, sonos won’t play saved albums and says “unable to browse music”.Also, it won’t play any albums once you have searched for them (in the search area) but might play a selected song from the album Or it plays something entirely different. This has also happened to a friend and we don’t know what to do.  Thank you. 

5
Airgetlam
1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Controllers and Music services
Now What? Server Stack?

Just last night, I thought… Sonos has been stable for eight days. Unprecedented!Then today, it stopped playing Playlists. It would have trouble adding to the queue, and then when it did add, it would play 20 seconds of a song and skip forward.It would not update the music library.So I deleted the Library and tried re-adding.It gave me the above error message, so I added the IRPStackSize key as directed in the above message. (I did not have that in my registry, but remember everything was pretty close to OK for a week).I cut my Library folder down to just a few titles, and still get this message. I tried adding from my Android, and got the 900 error - which references back to “Server Stack”.It’s a 4 TB drive, and the total diskspace used is 178 GB.  Ay ay ay.

5
Alonzo Mosley
1 year ago
P
PerritoContributor I
asked in Controllers and Music services
How to play backing tracks files in slow mode.

A good day.Translation done with Google TranslatorI study a musical instrument and I need to play backing tracks files in slow mode.Is there a program or setup that I can apply to the Sonos system?Thanks for taking the time.nicola.gentile.vt_at_gmail.com

5
P
1 year ago
A
anm72Contributor II
posted in Controllers and Music services
deezer sonos app

With the new interface for Deezer it’s missing some of the features on the Main app the main one being most streamed albums. Is this something that’s likely to be brought back ? 

5
A
1 year ago
B
BCXContributor I
asked in Controllers and Music services
Different Deezer Account for each speaker

We are a few at home and sometimes we like to listen individually to our own music from our Deezer accounts. I find that I have to change account too often and sometimes forget to do so which means that sometimes a member of my family uses Deezer from my account and ads favorites or listens to flow but has nothing to do with the flow that each family member uses. Is there a way that I can associate one speaker with one deezer account? Without losing the ability to change accounts if needed? For instance I'd like a specific Sonos Roam speaker, that often one of my family members use, to have his Deezer account on that one. It would also be nice if I can say, Sonos, play this from that Deezer account..so I don't have to change account manually from the app. I hope I made myself clear about what I mean. Thank you

5
Corry P
1 year ago
E
EdBContributor I
asked in Controllers and Music services
Remove Radio station

Sonos TuneIn: How to remove a radio station from 'My radio stations'?

5
Airgetlam
1 year ago
N
nashieAvid Contributor I
asked in Controllers and Music services
MacOS won't let me update Sonos controller

Hi,I’ve got an M1 iMac and M1 Macbook Pro running Ventura and neither one will let me update the Sonos controller. The controller prompts me to update it, it downloads, starts installing and then fails.  Anyone having this problem?

5
Airgetlam
1 year ago
F
Frankh828Contributor I
asked in Controllers and Music services
4 Wifi Connections showing for 3 Sonos devices

I’m setting up Sonos in a new house starting with a Sonos ARC and 2 and 2 roams.  I’m using a SONOS ARC for the first time and in setting up the new network noticed 4 Sonos connections listed in WIFI.  The 2 Roams, The ARC and something called Sonos Home Audio System.  Everything seems to operate ok but  does anyone know what device the Home Audio System is?

5
Corry P
1 year ago
B
BobbyFGContributor I
asked in Controllers and Music services
Strange issue with Desktop App and volumes

Morning, Yesterday my Sonos system developed a strange issue. From the desktop app (which I use a lot while working from home) I’m now no longer able to adjust the volume of different speakers independently. I have 3 ‘rooms’:Kitchen (a single Sonos One) Living Room (1 x Sonos One paired with 1 x Sonos One SL, 1x Sub (gen3) Hallway (a single Sonos One)I used to be able to mute and adjust volume of these 3 rooms independently but now when I group them the volume and mute are greyed out. See picture attached (no idea why today hallway is deciding to be selectable). I suspect I’ve accidently pressed something in the iOS app but nothing jumps out when I look through it (I hardly ever use the app). Any help would be great, thanks all in advance! 

5
J
1 year ago
L
LiquidsmokeContributor I
asked in Controllers and Music services
Issues with Spotify

I have used spotify with sonos for a long time now, but for some reason spotify cant play on all my speakers specifically my two Play 1. When i start a playlist it keeps skipping songs and says “unable to play song, connection lost”. Usually after 3-5 skipped songs it will start playing. Both speakers are wired, and have been working for a long time. I have rebooted the speakers. Re connected spotify to sonos app. Router reboot.Everything else seems to work just fine, all other speakers (Arc, Sub, Play5 and one/sl) are working perfectly.

5
T
1 year ago
A
anniesmurfContributor I
asked in Controllers and Music services
can't find system wifi password change

Sonos worked no problem until router password was changed.  I have followed all steps show in support threads several times but S1 app won’t find the bridge even when wired to the router with ethernet.  Please help!

5
106rallye
1 year ago
P
pnorrgrenContributor I
asked in Controllers and Music services
HELP! need to change wifi, but must update first, but can not update because I have changed wifi

Please help someone, please!?I have been in IT for over 30 years and I have never seen an app like this. I have changed the wifi to a different router. so what is the problem?I would like to point my Sonos system (4 x SL + 1 x Sub) to the new wifi please.but when doing in to System → Network → pressing a greyed out “Manage Netowrks” the Android app tells me System update needed.   ( The app was on auto update but now I have switched off auto update, but it still does demand the update).Clicking Update, I get the message that there is an update and I have the option to press Update or Not now.So I press Not now as I want to do the WiFi configuration so I can update. make sense? or am I just stupid in thinking this is a logical way to go?What happens?  THE APP TAKES ME BACK TO THE MANAGE NETOWORK SCREEN!!!!!!Think quietly to myself “how interesting” again clicking Managen Networks, laughing at my stupidity of thinking that Not Now would do it. again getting the System Update Needed, one

5
P
1 year ago
P
Prisoner72Contributor I
posted in Controllers and Music services
How to determine what is the Network Share Path?

Hello, I have my music on USB drive connected to my Asus RT-AX58U-DC60 router. I’m a newbie when it comes to directing Sonos to find the network share path. How do I point Sonos to my Asus router?  

5
P
1 year ago
J
JoltfitnessContributor I
asked in Controllers and Music services
interval timer

I have Sonos speakers in my gym and need to use a interval timer for some of the workouts. We use android tablets so we can’t airplay and need the freedom of Bluetooth so we can’t line in. Is this possible ?

5
buzz
1 year ago
B
brochford23Contributor I
asked in Controllers and Music services
Migrating to new WiFi network

I have Sonos equipment (amps, playbar, sub, Play:5) set up in different rooms of my house. I’m switching ISPs and need to migrate everything over to the new WiFi network. I’ve tried doing this through the Sonos app but have been unsuccessful so far. I’ve power cycled everything (repeatedly) but still get error messages or “unable to join network.” I didn’t do the initial setup of our Sonos equipment, an AV company did, so I’m wondering if I’m missing something.

5
106rallye
1 year ago
D
dandoveContributor I
asked in Controllers and Music services
Issue with Amazon Music playlist

I have a playlist I have created in Amazon Music which is a bit over 500 tracks long. When I try to play the playlist in Sonos, it will only queue and play the first 500 tracks. When I attempt to queue and play the songs 501  onwards, I can only queue one song at a time. Does Sonos set limits to Amazon Music playlists or to queues? Is there any way around this apart from creating another playlist? Many thanks.

5
D
1 year ago
R
Ryanh97Contributor I
asked in Controllers and Music services
not finding sonos

Sometimes when I go into the app it try’s to refresh but doesn’t find my system even though I’m on the correct WiFi network. Then after a while, it will say “unable to connect to Sonos. Let’s fix it”.  does anyone else experience this and are there any preventions/fixes?  

5
Ken_Griffiths
1 year ago
D
DavePBContributor I
asked in Controllers and Music services
Queue not in use on Sonos App

I am using the Sonos app on my Ipad. When I try to access my Queue, it says “Not in Use”. I can’t seem to find a way to get access to the Queue, Any suggestions?

5
G
1 year ago
P
PolarPandaContributor I
asked in Controllers and Music services
iHeartRadio Error

Trying to add iHeartRadio and I already have an account, but keep getting the error in the photo. Can’t seem to get it to work. I’ve removed the app restarted my speaker and hasn’t worked. Any help is greatly appreciated.   

5
Airgetlam
1 year ago
A
AJ LeeContributor I
asked in Controllers and Music services
All the Sonos devices cannot be connected over AirPlay

It is an airplay issue.I just bought a new iPhone 14pro with iOS 16.2 yesterday. All the Sonos speakers, Play 5, Sonos one, Beam and a pair of IKEA shelf model can be found clearly in the airplay list but cannot be connected. At the same time all the Sonos devices cannot be connected in Home app. But every speaker works perfect with Sonos S2 App. I’ve called the support service twice. There has been no workable solution yet though I have done all the suggestions offered by support team.But it was strange that all the devices worked perfect with my old iPhone 12pro with same iOS 16.2.My HomePod mini also works perfectly with the new phone.Now my automatic home music system based on Sonos speakers and Apple HomeKit is dead.

5
Corry P
1 year ago
J
Jeffrey ChangContributor I
asked in Controllers and Music services
Force stop

Hi! Everytime I need to use the app, I have to force. A few times usually. It's Frustrating. Anybody have this issue? 

5
J
1 year ago
G
Graham_PContributor I
asked in Controllers and Music services
Amazon Music - Can't play purchased music without shuffling

I don’t have an Amazon Unlimited subscription, but I do have Prime. I also have quite a lot of purchased music, mostly gained automatically through buying the CDs but also a few I have purchased digitally through Amazon music.Now, when attempting to play these purchased albums through Sonos (S1), clicking on them does not display the tracks. Attempting to play them does not add them to the queue (it shows as “Not In Use”) and the tracks are played in a random shuffled order.

5
Smilja
1 year ago
S
SkottlandContributor I
asked in Controllers and Music services
How can I play my music library from my iPhone to Sonos One (1st Gen)?

Hi all – I’ve searched Google and Sonos for a while now and can’t find an answer to my issue.I can play from streaming services to my Sonos One, but I can’t play any music from iTunes – either via the Sonos app, or via Airplay – my speaker doesn’t show up when I click the Airplay icon in iTunes.Many thanks!

5
W
1 year ago
J
jb431Contributor I
asked in Controllers and Music services
App is constantly turning on in background

The Sonos app is constantly turning on by itself and running in the background. I can choose the option to stop the app once I see the notification that it's running, but it starts again after a brief period of time. Galaxy S22 & 14.18 is the app version.

5
J
1 year ago
Terms & ConditionsCookie settings