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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,654 Topics
  • 52,895 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7654 Topics
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Bill_22Trending Lyricist I
asked in Controllers and Music services
Sonos won't connect to a folder on my Mac since I upgraded to Big Sur

I just upgraded my Macbook Pro to Big Sur, and now everything in my Downloads folder no longer shows up in my Sonos Music Library. I deleted and readded my Downloads folder but it’s not actually adding any of the music within it. I followed the steps here to no avail:https://support.sonos.com/s/article/2401  

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buzz
3 years ago
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wumboContributor I
asked in Controllers and Music services
Trouble using Airplay from MacBook Pro

I just got my Sonos Beam set up and it’s been playing music great from my iPhone, iPad, and just from the Sonos itself after setting up a voice assistant. However, I’ve run into a problem with my 2016 MacBook Pro. Whenever I Airplay computer audio to the Beam, it looks like everything is working correctly: the Sonos app even displays the correct Youtube video name. But there is no sound coming out of the speaker itself.I wanted to listen to songs on YouTube using Airplay from my computer. Any idea why this might not be working? I’ve tried the standard troubleshooting process (restarting the speaker, computer, and router) But so far still nothing. Any help would be appreciated

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Annazel S
3 years ago
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JarodContributor I
asked in Controllers and Music services
Play:1 won't connect to music services when switched to WiFi

Hi everyone,I have a setup that's working wireless flawless for the last few years. For the past year, when listening to TuneIn, it disconnects for 5 seconds and then reconnects. Yesterday, it suddenly just won't play anything from any of my music services.I tried restarting both the speaker and router, reinstalled the app, factory reset the speaker but none helped when playing via wifi.Everything works when connected to LAN and I have successfully followed the instructions on how to switch to a wireless setup. However, once I switch to wireless, it can only play songs on my phone but for the rest, I will just get an error that I lost connection to my music service, unable to add songs to the queue or unable to play music station. Heck, I cannot even send diagnostics when in wireless mode but I was able to when I connected it back to LAN.Diagnostic #1139044574Thanks team!

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C
3 years ago
roryd
rorydContributor I
asked in Controllers and Music services
Spotify - Unable to play (track) - the connection to Spotify was lost

I have the following setup:Arc One 2 x One SL (paired in surround with the Arc) SYMFONISKAll running S2 v12.2.2My router is a Unifi UDM PRO running v1.8.6 firmware.  I have two Unifi AC-HD access points running firmware 4.3.2811361.All five speakers have DHCP reservations from the router. I’m running a 24-bit subnet with no VLANs.The Arc is wired (WM: 0), but all the other speakers are wireless (WM: 1).When I use the Sonos app to play a Spotify track, everything is fine playing to the Arc or the One.  If I try to play to the SYMFONISK, it fails with the message “Spotify - Unable to play (track) - the connection to Spotify was lost” and skips to the next track which also fails with that message, and so on until the end of the playlist.If I try from the Spotify app to connect to the SYMFONISK, it fails to connect without any error message.I have rebooted the router, changed the DHCP reservations, power cycled the speakers and factory reset some of them but I still have the same issue.Thi

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Corry P
3 years ago
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TorbenRContributor I
asked in Controllers and Music services
Yousee Musik does not allow multiple streams anymore

Hi all, A couple of weeks ago, yousee musik stopped allowing multiple streams to the same Sonos system (at least for my system).Have anyone else experienced this? And  do you know, if this is a bug or a new limitation from Yousee musik?BR Torben

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L
3 years ago
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AnnoyedofmcrContributor I
asked in Controllers and Music services
Playing music from Android music on Sonos Play1

hi!Just been on a chat with sonos trying to sort out issues with playing music from my Huawei P10 (running android 9.1.0 and emui 9.10) to my sonos play 1 speaker.  I used to have a deezer subscription but ceased paying for it last year.I have been trying to use my speaker to play music from my library on my phone, unsuccessfully. The app skips tracks without playing the whole song and then stops working altogether. It also throws up messages about network connection issues even when I have the speaker plugged into the router.The chat with sonos suggested the issue was moving off the app to use the phone for something else and the screen powering off. Has this been an issue for others?  I have changed my phone settings so the screen never powers off and have only had the app running. All is good, but this doesn't really work!  I need to use the phone to do other things, which I could do when streaming.  Are there any gets rounds? I'm using the Huawei music app, but would try something

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J
3 years ago
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BennieNContributor I
asked in Controllers and Music services
The computer XXXX cannot be found

Hi everyone,Just bought a Move.When I want to add my music libraries to the Sonos app, I get an error message saying ‘Sonos was unable to add the music folder.  Reason:  the computer xxxx (my computer name) cannot be found.I found almost 10 articles on the web about this, no solutions.I use BitDefender for my firewall, and have checked that all ports are open for sonos.Any help much appreciated.Bennie

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Corry P
3 years ago
nleeder
nleederContributor I
asked in Controllers and Music services
Paired Sonos One not connecting to AirPlay

Hello - I have a Sonos One and a Sonos One SL paired in my kitchen and I would like to use them with Apple Airplay.  Apple Airplay seems them, but has never been able to connect - return error message “AirPlay - Unable to connect to “Kitchen””.Everything seems up to date, so I stuck for a solution 

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Paul A
3 years ago
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pagratiosContributor I
asked in Controllers and Music services
Cannot add Tidal to Sonos App

Hello team,I am trying connect my tidal account to Sonos app, after entering the credentials an error appears same as the attached screenshot  

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Mark P
3 years ago
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SavboiContributor I
asked in Controllers and Music services
Résolution du problème d'intégration de Youtube Music dans l'application Sonos?

Depuis le passage de Google Play Music dans Sonos à Youtube music dans Sonos. Je me retrouve avec une application qui ne me permet plus de profiter correctement de mon abonnement YTM. En effet, il n'y a plus de recherches par genre, humeur ect. alors que c'était fonctionnel avec GPM. Aussi, désormais le cast depuis l'application officielle de Youtube music vers les enceintes Sonos n'existe plus. J'ai l'impression qu'en tant que client Sonos je paye les pots cassés entre Google et Sonos Je ne comprends pas que Sonos qu'il y a clairement une réduction du service de YTM sur son application comparé à l'appli officielle de Google ou même en comparant avec l'ancienne intégration de GPM dans Sonos. Sonos quand allez vous résoudre ce problème et permettre de retrouver les classifications genre, humeur ect.. dans l'appli sonos avec Youtube music ?

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S
3 years ago
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MikesRushtonContributor I
asked in Controllers and Music services
Apple Music needs to reauthorize

Every so often sonos requests I reauthorise the Apple Music service. This now immediately triggers a sense of mounting horror as I know what happens next.  I try to reauthorise and it says my Apple ID password is incorrect.  I delete the service and try to reload it, it says the password is incorrect.  I delete the sonos app and reload it, then try to add Apple Music again and it says the password is incorrect. The only way I can get it to work is to CHANGE my Apple ID password and then try again.  I shouldn’t have to do this!  Please can someone tell me how to sort this out once and for all?  I don’t want to throw my sonos speakers in the sea (well, I do a bit actually) and buy Apple ones instead as they’re expensive but I don’t think I will get this problem if I do so.  

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Rowena B.
3 years ago
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vicvomitContributor I
asked in Controllers and Music services
YouTube Music Only Displays Playlists Option

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

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V
3 years ago
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BernyBernyContributor I
asked in Controllers and Music services
Apple Music - “We’ve run into a problem. Try Again.”

I run into this error every time I try to browse Apple Music through the S2 app. Weirdly it only occurs in the Albums and Artists tabs - “We’ve run into a problem. Try Again.” Have restarted router, updated and restarted Sonos, reset app, reauth’ed Apple Music. I have a beam which is wired in and Sonos net for two ones as surrounds. Anyone else have this issue?  

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Ken_Griffiths
3 years ago
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nigelgowerContributor II
posted in Controllers and Music services
Sonos will not link back to WDNAS drive following switch to different laptop Plex

Hihave a different win10 laptop so reinstalled Sonos - need Plex as am over the 65000 limithave been trying all options i know but nothing seems to work  have old system so using S1 controller problem 1    Sonos will not connect to WDMirror NAS  will find folder but wont connect wants a password - i have tried the one for  the NAS the folder should not need one but seems to want one !!problem 2     Sonos will recognise Plex and show some of what is on the NAS drive  but wont connect so can play the music as says need remote access - but this has been given  Plex will play the songs via laptop but not via Sonos all help welcomed

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Rowena B.
3 years ago
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Harry WorthContributor II
asked in Controllers and Music services
Sonos won't connect to server (NAS)

I bought my Sonos to specifically play music from a NAS where I have stored all my CDs/music. The internet radio is a welcome bonus. This system has worked well for probably over two years and provides a great sound in the kitchen where I tend to spend much of my time. Suddenly the Sonos refuses to connect to the NAS. I’ve deleted the path using the app and attempted to reinstate it with no joy.My path:\\Server1\Public\MusicI’ve set my NAS to a fixed address  - no difference.I’ve tried using the NAS ip address - no differenceI’ve tried //ip address/public/music/SONOS was unable to add the music folderPlease check the path to the folder and the username and password if needed are correct.Reason: The computer Server1 is not responding.Sever1 responds to my laptop, my Raspberry Pi, my Mac Mini - I can play music from the server on all of these devices.This path works if I drop it into Chrome. It is also the path that is used on my Rasberry Pi based system in the lounge.The Sonos is quite

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P
3 years ago
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addsoundContributor I
asked in Controllers and Music services
Sonos and YouTube Music - Access denied still....

All other aspects of the YouTube connection are positive in Google. 3rd party apps shows the Sonos app has permissions for YouTube Music. Activity is tracked in Google activity tracking. Sonos app shows ALL the right YouTube Music information on music through ALL aspects of search (New, Charts, Playlists, etc)However, I still have the error coming up in Sonos app. I can go to Google and look at activity and it shows the songs (videos though) as being played for the short period before it errors in Sonos. So the Sonos app is attempting to talk to YouTube Music, get’s a connection and link, then get’s an encoding error as it is a video it is hitting and not YouTube Music (therefor the encoding error).There are so many rabbit holes to follow to fix, but it looks like the Sonos app is sending the wrong call to YouTube and getting a “Video” response rather than a “Mp4/Music encoding” response and can’t play it resulting in an “unable to connect to YouTube Music”.It would be appreciated if y

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Corry P
3 years ago
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marksappyContributor I
asked in Controllers and Music services
Spotify keeps losing connection

Please can you help, my sonos system will not connect to Spotify.  It keeps saying it has lost connection, I have tried all things I can find on the internet and still will not work.]Please can you help

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Xander P
3 years ago
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NeilGContributor I
posted in Controllers and Music services
Tracks skipping in playlist, even when deliberately choosing a single album from android phone with only a dozen or so tracks

This is becoming increasingly frustrating. First I lost the radio service I was using and now my album track order is being ignored with many tracks ignored due to skipping.I saw on one forum a message about the device sleeping would cause some problems. Does this mean I have to keep my phone screen active to not suffer any problems. This certainly never used to happen and does not explain random track skipping. If this is the case it kind of negated the use of the technology as a music player. Been a Sonos owner for six or so years but this is causing real annoyance with the setup.

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J
3 years ago
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ChristopeContributor I
asked in Controllers and Music services
Internet radio station recently switched to HTTPS and is not accessible through Sonos anymore

Hello! One internet radio station I’m listening to recently switched to HTTPS and is not accessible through Sonos app anymore. Old URL which now redirects to the new streamhttp://pbb.laurentgarnier.com:8000/pbb128 New URLhttps://pbbradio.com:8443/pbb128 I’ve tried to add both URL manually but it won’t connect and there’s no error message at all. It works if trying through a browser, ITunes, VLC, Audacious or if I’m using Logitech Media Server to stream it to my Sonos Port. Any idea how to make it work again? Thanks,Christophe

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A
3 years ago
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DimychContributor I
posted in Controllers and Music services
Sonos can no longer find the path to my iTunes library

I updated my Mac to Big Sur and Sonos S1 Controller no longer recognises the path to my iTunes library, gives message “//iMac-Main-4596/Music in no longer available.”  I checked the firewall settings (Sonos is permitted), unchecked “Share Files” in privacy settings, nothing produces the result.  The name of Mac is correct, as stated in File Sharing settings, the only difference is that it is iMac Main 4596.local, however when I tried this in my mobile app (on iPhone) it relied that the computer does not allow access.  I could not find library setting in the S1 Controller.  As a result no changes made to my iTunes library are synchronised to my Sonos Library.  Any suggestions?

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D
3 years ago
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MischaCContributor I
posted in Controllers and Music services
Too many playlists?

I’ve been running my playlists imported from itunes, and the system has suddenly decided there is no room to update my library or even retain the playlists it had last week.  I’m using a connect:amp with sub and two play:1 speakers.Error log:“Saturday, December 26, 2020 - 12:01 PM AlaskaThere is not enough room to import all playlists. Please delete some playlists and update the music index.Saturday, December 26, 2020 - 12:02 PM AlaskaThere is not enough room to update your music library. Please remove unused queues or saved playlists and try again.” I have fewer than 10,000 songs in my entire library, and maybe 30 playlists of 10-50 songs each.  From everything I’ve read, this should be well within Sonos’ capabilities.  Sonos tech support is carefully crafted to prevent me from actually asking for help.  Any ideas?

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Rowena B.
3 years ago
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SlowaxeContributor I
asked in Controllers and Music services
cant add Dash stations to My Sonos

I'd like to save Dash Radio stations to My Sonos stations list. Those options are greyed out. Help?

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controlav
3 years ago
Jimmack
JimmackContributor I
posted in Controllers and Music services
old Play5 reset, but still linked to Spotify

Hi everyone,I sold my Play5 a while ago, and it was reset twice, but somehow is still connected to my Spotify account.  I am constantly fighting for control over my account with some stranger. Judging by this person's musical taste, it appears appears be a teenage girl!  One moment I'm chilling to some Elbow, when the next, I'm being ear raped by Witney Houston!As stated, the Play5 has been reset, and i have also forced logout of all devices in my Spotify account, and I have changed my Spotify password.  Unfortunately this hasn't helped.  What is also interesting is that when this other person plays Spotify, it shows up as the name that I gave to my old Play5 speaker "Kitchen"; could be a coincidence, but I somehow doubt it.Is there some way that you can break this connection in the Sonos 'back end' systems? ThanksJames 

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Jimmack
3 years ago
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Sunshinerunner BrotherContributor I
asked in Controllers and Music services
Sveriges Radio from Sonos app skips track

I have the exact same issue as described herebut from the Sveriges Radio. Very annoying when listening to a podcast as it does not remember where it was and you need to listen to find where you are. Happens about every 20-30 min. And no, I don’t have any network issues or with playing directly from the app via AirPlay

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Corry P
3 years ago
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8858oboe
asked in Controllers and Music services
Sonos and Audible once more

I have had an Audible.ca account for many years, I bought Sonos originally so that I could play my Audible books on Sonos.  It worked well, but in the years I have had it, searching the Sonos/Audible book list has been a nightmare.  It rarely worked and never, for example, gave a complete list of the books I had for any given author.  In a bored moment, I tried it again yesterday - Joy!!! - search on Audible/Sonos worked perfectly and very quickly, amazing - nothing has changed on my Sonos for a while and I really do not keep track of Audible updates, so no idea when or why the system(s) started working.Today, I thought I would search for a book in my Audible library via Sonos and play it - but the Sonos service was not longer visible on the MacBook Pro.  All I have done since last night is switch the Mac off last night, then on today - but there is no Audible service on the Mac, So I re-added the service, re-registered (it said I was already subscribed), the service reappeared in the

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8
3 years ago
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