Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,857 Topics
  • 25,332 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3857 Topics

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Anonymous
asked in Controllers and Music services

Sharing Application

How to put a second family person on the Sonos application. Thank you

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A
9 months ago
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HelpingIsKindContributor I
posted in Controllers and Music services

SYMFONISK Not Connecting to Router

My IKEA SYMFONISK Bookshelf can find my router, but it cannot connect to the music files inside. I updated to the latest version of Sonos S2 Desktop App (v15.5) and is using a Mac. I’ve tried to connect to three different routers and it just doesn’t connect about every week or so. Is there anyone else who is experiencing this or is this just me?

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Airgetlam
8 months ago
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AlethiaLContributor I
asked in Controllers and Music services

connection to SiriusXM was lost

I just re-subscribed to Sirius XM and now  keep getting the error that the connection has been lost. It will play all our other channels and music subscriptions, like Pandora and YouTube Music just fine, but it won’t stay connected to the SiriusXM, despite uninstalling and reinstalling the Sonos SiriusXM app. What else can we do to fix it?Thank you!

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Airgetlam
9 months ago
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philippe vsContributor I
posted in Controllers and Music services

What happened to Sonos ?

I have been a happy customer for ages but what has happened to Sonos functioning in general ?  Why have things become so unstable, especially using the S2 app ?  Sonos not found ..  components dropping out, when trying to use spotify: “Your previous requests are still pending. Please resubmit this request later. If this message reappears, please contact Sonos Customer Service.”I hear the same thing from friends (who I recommended to buy Sonos in the past) … being unable to set up their Sonos device, unstable functioning …   Is it just me or are there other people having the same impression ?  

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C
9 months ago
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mikeyg23Contributor II
posted in Controllers and Music services

Earlier vesions of S2 Android app

I have a problem with my current S2 15.4 (auto-updated) will no longer support Android ‘On This Device’ feature to play music from an SD card.  I understand from (a now closed thread) that the solution is to downgrade the app to an elier version.  i.e. 12.0.6. Where do i find this version of the app please?

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Airgetlam
10 months ago
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MattjakobContributor I
asked in Controllers and Music services

Unwanted sonos control outside wifi

My bf and I have separate homes each with a Sonos system.Sometimes when he’s at his place he mistakenly plays his spotify on my sonos (we’re not sharing wifi… so i guess the only connection is via his phone network). How is this possible ?And more importantly how can I stop it…

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Ken_Griffiths
11 months ago
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DancerBabsContributor I
asked in Controllers and Music services

add a service list blank

I go to add a service and it’s blank. No list is there. Any idea of why or how to solve this? Earlier today there was a list and I was able to add services, now no list is there.

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Airgetlam
10 months ago
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brileyrContributor I
posted in Controllers and Music services

Entire system stops playing intermittently.

1 Playbar in living room2 Symfonisk surrounds connected to Playbar1 One in Bathroom1 Boost Wifi is on Eero 6+ / 500+ mbps Multiple questions….I just hooked the Boost up to solve the dropping issue. It is setup and shows in the app, but my system still shows connected to my wifi, should it be connected to the boost? And how do I do that?Also, I get random drops while playing music streamed from Apple Music. Sometimes the system will emit what sounds like static for a minute then drop, other times the Playbar will just stop playing, then the One will stop. After a minute or two they come back one at a time, other times I have to tell Alexa to start playing again. I’ve had the internet provider out to check the system, they show no random drops in service.I’m very new to the Sonos system, love the sound! Please help. My fiancée wants to get rid of the system, I’ll get rid of her before I drop Sonos, just need it to work well.Thanks, Briley.

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B
11 months ago
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Big AlanContributor I
asked in Controllers and Music services

sound leveling

I found a different question in here about sound leveling and I am not sure you guys understood what was meant by the question.  What I would love to have is to have each song play at the same volume level.  I set the volume level and then a new song comes on and I have to adjust the volume level and then the next song is really soft or really loud and I have to adjust again.  It should be a set it and forget it system.  Can we have something that makes each song play at the same volume??

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Ken_Griffiths
9 months ago
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Saqlain burkiAvid Contributor I
asked in Controllers and Music services

APPLE MUSIC

I can’t seem to find Apple music in add music services.I live in South Asia.

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Corry P
10 months ago
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VenslixContributor I
asked in Controllers and Music services

Problem with Sonos One SL

Hi It seems that I can't play music I downloaded on my phone... Is it normal ? It's really annoying. I don't even have the button to search through my phone's memory

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Airgetlam
9 months ago
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TpauContributor II
posted in Controllers and Music services

Drop Outs

Persistent drop outs when playing Amazon Music via Sonos. Usually happens at the start of a song for about ten seconds and then reverts to normal via set up of playbar, rears and subwoofer. Sometimes songs stop mid way through for a few seconds ( no sound) and then resume or will not play at all. Virgin Media router hub 4 has been replaced with new hub 4 but it has made no difference. Sonos on Channel 11. Router is in a cupboard but the issue has not occurred until the last few months. Any thoughts on how to address the issue would be welcome. 

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Ken_Griffiths
9 months ago
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KwowContributor I
asked in Controllers and Music services

playlist

After touching the title of a song I see the option to add to playlist.  When I touch this selection, nothing happens.  I don't get an error, nothing happens.

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jgatie
9 months ago
charleseric
charlesericContributor I
posted in Controllers and Music services

Qobuz cutting out and dropping stereo

Same issue as this one posted a year ago: My Sonos system is a Sonos Arc with a Sub Gen 3 in the living room, 2x Play:5 in stereo pair in the dinning room and 2x Play:1 in stereo pair in the bedroom.I am using Sonos S2.Like mentioned in the linked thread, during playback on stero pairs, sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. Sometimes songs will simply stop for a second.Problem seems to happen with multi rooms or with stereo pairs.Never had any problem with other music services. Yes, I tried unplugging my system / re-authorizing account. Still, I don't have this problem if I'm using a different music service 

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charleseric
10 months ago
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larsjEnthusiast II
posted in Controllers and Music services

My home is not a shop!

There was a time when Sonos was an awesome product, but you’ve hit new lows with this one.Today I went to open the Sonos app and it was covered with a huge advert!Please understand, I have paid a lot of money for Sonos since 2006, I’ve replaced good equipment with functionally equivalent units just so they have enough memory to keep up with software updates I don’t want.Serving adverts within the product just makes you look incredibly greedy and desperate, and totally disrespecting the customer. No wonder people cherish the good old days of vinyl. I grew up in a world where hi-fi equipment didn’t start trying to sell me stuff when I was using it and my expectations have not changed.So let me put it plainly:My home is not a shop.My phone is not a shop.My hi-fi system is not a shop.Get your marketing people the hell away from all of these things!Since Googling it, I see I’m not the only person affected. I since found a setting to opt out, but only after forming an extremely negative opin

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N
10 months ago
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EtondelliContributor I
asked in Controllers and Music services

Android phone problem with Symfonisk

I can reach with my iphone and I-pad but Symfonisk lamp doesn’t work with android phone… any suggestion to solve the problem?

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Corry P
10 months ago
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ianmcphersonContributor I
asked in Controllers and Music services

S2 on XP

Hi All -Unlikely I know but can one get the S2 app to run on a WindowsXP machine?  If so, how?Thanks,Ian.

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controlav
9 months ago
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Louismar8Contributor I
asked in Controllers and Music services

BBC sound service on One SL

I cannot see BBC Sounds as a service on my new One SL speakers and the new S2 app… Amazon works but I use Sounds as on my old system. Anyone else have a problem? Thanks.

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L
10 months ago
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DrNaugContributor I
posted in Controllers and Music services

my streaming services no longer work on any of my products why?

Any idea why all my streaming services stopped working on all my Sonos products? I’ve deleted them, re-added them, re-authorized them… nothing…. I can’t play any music on my system and it’s been 3 weeks now

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Airgetlam
9 months ago
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JJPContributor I
asked in Controllers and Music services

Controller app displaying advertisements - how can I make that stop?

I have a lot of Sonos gear and recently I upgraded my entire home to S2 capable hardware.  Now I’ve noticed on several occasions, I go to the S2 controller app to do something innocuous like lower the volume but I have to click through an Advertisement to get there.Are you kidding me?  What kind of system forces you to experience Ads on its remote controller??My question….is there anyway to disable this disgusting display of selfish greed?

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buzz
10 months ago
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Jwill1802Contributor I
asked in Controllers and Music services

Play All Songs of an Artist

Using Apple Music through the Sonos App, how can you play all songs by an artist? Not just on one album. 

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jgatie
10 months ago
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jdransContributor I
asked in Controllers and Music services

Connect Sonos Five to new network

I honestly don’t know why I bother with Sonos anymore. I’ve been a user since Connect Amp (which I still own) but it’s just become so difficult to use. Today I just want to change the wireless network on a Sonos S2 system. You open the app and there’s a banner at the top “Sonos and your mobile device must be on the same network. Let’s fix it. Great, that’s exactly what I want! Your mobile device is connected to NetworkName. Update your Sonos network settings to connect your products to this network. Awesome. Also what I want. I click “Update Network” I click “Find System” after a moment it says “Sonos not found. Make sure you’re signed in and your mobile device is connected to the internet and on the same WiFi as Sonos. Er...Sonos isn’t on any WiFi system. that’s what I came here to change! And I’ve completely left out the part where my S1 system was powered on. Honestly, this is f#$%^ing ridiculous 

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J
10 months ago
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GiffoContributor I
asked in Controllers and Music services

Spotify playlist won't play on sonos (but some will!)

Some of my Spotify playlists have stopped playing on Sonos.  They play on Sonos if you airplay from Spotify, but if you try and use the Sonos app to control them or if you launch from Sonos app they don’t work.  But not all of them...it's inconsistent.  The longest one is 2000 songs, but even some of the under 20 songs ones don't work.  It started happening 2 weeks ago and I can’t fix it, despite reinstalling the app, checking everything is updated, switching off at the mains, rebooting the wifi router etc.  The main playlist I’m trying to play is a copy of my liked songs so it would be quite nice to be able to …. like I always did.  Any help much appreciated, sorry if this has been posted elsewhere… couldn't spot it.

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controlav
9 months ago
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mark bContributor II
asked in Controllers and Music services

My Nas drive

Hello peopleAs I'm getting older I'm getting more cilia can someone be straightforward and write this code for me pleaseOh my music is on a nice drive Western Digital my iCloud now it is running 24 seven all the music is in place so is the XML file for Sonos to read, please could someone convert the addresses for me as my mental health I'm struggling with On my Mac book pro, the address is and the same song/Users/markburton/Music/Music/Media.localized/Music/Adeva/titleOn my Western Digital, my cloud isMyCloudEX2Ultra._smb._tcp.local/Music/Adeva/title/06 I Thank You.mp3 Oh my Sonos, I have set up the address for the Western Digital my iCloud I just need to change the XML file directory to find the songsThank you for you, clever peopleMark

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M
10 months ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services

Sonos radio station always disable

Maybe because i do not have enough chances but every single time i found a good sonos radio station (after multiple hours of listening content) then couple months later the radio sudently come offline or disable. I do not know if eighter sonos or "tune in" streamer that do not want to pay to renew their liscence anymore. Or maybe the radio itself who do not want to stream anymore. God know why but it pretty anoying because i spend many hours to finally found something that i like for nothing. Is it a common issue?

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T
9 months ago
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