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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,133 Topics
  • 51,331 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7133 Topics
O
OrwellContributor I
posted in Controllers and Music services
Can't listen to my own music on Apple Music anymore

According to the Sonos ‘Support’ team, I am the only customer they have that has the following issue…Since the recent App update, I was unable to access Apple Music and had to ‘reauthorize’ this. Tried, failed, reported, advised, tried, failed etc. Uninstalled, reinstalled, repeat etcI was told that I could only access Apple Music if I had a paid monthly subscription, which would seem to me to be an illegal practice given I have a fully owned local library of 26,000 songs stored on Apple Music and indeed I can listen to that content on my Mac, iPhone, in my car etc.After testing that theory, it was indeed correct. Only by restarting a monthly subscription to Apple Music would it get past the Sonos gateway, which I don’t require as I subscribe to Spotify.On closer investigation, access to Apple Music through Sonos was then only limited to a minority of my library and playlists. Most tracks are ‘greyed out’ and can’t be accessed. Not just tracks I’d burned but also ones I’d paid for and

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R
26 days ago
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MicheleReContributor I
asked in Controllers and Music services
Access sonos connect directly through native application of the streaming provider

I use my Sonos Connect as a streamer connect to my Hifi, and I am currently using Amazon music as a music provider. The problem is that I cannot use the Amazon music app to select the music to stream through my Sonos Connect, I am forced to use the Sonos app; this is a serious limitation since in this way I cannot use most of the functionalities provided by the Amazon music app, which are useful in discovering new music. Do you know which HD music provider (e.g. tidal, deezer, etc.) would give me direct access thorugh their native app to my Sonos Connect streaming functionalities?Thanks a lot!

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6 months ago
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stevepowProminent Collaborator I
posted in Controllers and Music services
Managing SONOS post the "Ace" App Update

I see a lot of posts from people blindsided, like I was, by the new app. I call it the “Ace” app among other things.  I have been living with this downgraded app for several days now and thought it would be good to share mitigations / solutions that will allow for a somewhat normal experience until (if / when) the app is ever fixed.First if you are lucky and didn’t update your controller app, don’t. And block updates.  Although you may need to update at least one device with the “Ace” app for some features - see below.Controller Solutions:The good news is the Desktop Controller for PC and likely Mac still work pretty much as they always have. For now. Small blessings. Android users can roll back to a working version of the S2 app - search the forum for instructions. iOS users who dodged the update can use the non-updated S2 app. I have this on a non-updated iPad as well as my wife’s phone.  Some setup features have been turned off apparently by the speaker firmware but the “player” fea

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3 months ago
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JwhpageContributor I
asked in Controllers and Music services
adding to the queue

Why won’t this new app update allow me to easily add music to the queue. The only options are replace the queue. What happened to that functionality? Why have they made it so difficult or taking it away?

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J
3 months ago
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RJIESQContributor I
asked in Controllers and Music services
SONOS FIX UPDATE NEEDED

I HAVE WAITED FOR MONTHS TO HAVE THIS UPDATE FIX IMPLEMENTED. I HAVE NO ACCESS TO MY LOCAL LIBRARY. I’VE DONE THE NAS LIBRARY WORK AROUND BUT IT IS NOT PERMANENT (NAS LIBRARY DISAPPEARS FOR NO REASON) AND THERE IS NO INTERPLAY WITH THE IPHONE APP.  THIS FIX WAS PROMISED IN MID-JUNE AND NOW IN MID-JULY….HERE WE ARE AND NOTHING. I’VE SPENT THOUSANDS ON THIS SYSTEM AND HAVE NOT BEEN ABLE TO PLAY MY MUSIC THIS THIS UPDATE DESTROYED MY SYSTEM.  CAN YOU PLEASE ADVIDE OR DIRECT ME TO WHERE I CAN GET AN UPDATE ON THIS PROBLEM. SOMETHING LIKE THIS IS UNHEARD OF, AND QUITE FRANKLY, INEXCUSABLE.  CAN THE OPEN PROGRAM, PRE-PROBLEMATIC UPDATE, BE RETURNED SO I CAN BE OPERABLE AGAIN?    

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106rallye
1 month ago
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Jeff GarlandContributor I
asked in Controllers and Music services
Can't see podcasts stored on Youtube Music

Im able to subscribe and store in my YTM library podcasts.  However, I can’t find them in my YMT service on Sonos. Am I missing something?

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Corry P
10 months ago
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Mattie530Contributor I
asked in Controllers and Music services
SiriusXM

not working for 3 days.  what now?

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M
3 years ago
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DigicammadTrending Lyricist I
asked in Controllers and Music services
Internet radio interruptions

I have been experiencing an intermittent issue, whereby internet radio is interrupted for up to about 5-10 seconds, every couple of minutes.This issue never happens when I am streaming music from my NAS drive, only with internet radio.I have monitored internet traffic and can see no spikes or other errors when the problem occurs.  The broadband is running at well within the capacity of the router.Yesterday when it kept happening, I changed the WiFi channel of the Sonos and today, so far, the problem hasn’t happened.  I don’t understand why this would be the solution, otherwise why would streaming from a NAS not also suffer?I have a Play:1, Play:3 and Connect in my system.  The Play:3 is wired to the router and is the primary speaker in the group.  All speakers are in a single group as I always have the same music playing in all rooms.Before I changed the channel I rebooted the router and the speakers, but the problem persisted.Any advice or opinions welcomed.  Apologies if this has bee

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D
1 year ago
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P DiddyAvid Contributor I
asked in Controllers and Music services
Lossless Audio Apple Music ATV to Beam

Hi,I understand the only way to play lossless audio using Apple Music is using ATV - eg playing through my connected Beam.  If I group my Beam with my stereo paired 5’s + sub using S2 app and play Apple Music through ATV into Beam as source, will this play lossless through 5’s + sub?  Thanks for your help 

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Corry P
1 year ago
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FrenchracerContributor II
posted in Controllers and Music services
Anyone experiencing Pandora issues since the last update?

Been using Pandora for two years without problem. After the last Sonos update the system keeps skipping songs, stops randomly and gives me messages stating that it lost connection to Pandora, or that there is not enough network bandwidth or that it can’t find the Sonos system. Nothing else changed in my system, all other wireless devices work fine and I can stream 4K Tv without problems ??? What gives ???

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Airgetlam
3 years ago
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Bofors85Contributor I
asked in Controllers and Music services
S2 Controller on PC stopped connecting to some streaming (not all) services

Using the S2 controller on a Windows 11 PC I can connect to Sonos Radio, Amazon Music, Spotify, and TuneIn, but not iHeartRadio, Plex, Pandora, or AccuRadio.  The ones I can’t connect to tell me “Unable to browse music” and attempts to reauthorize tell me to check the network connection.  The controller on another Windows 11 computer and all the mobile devices on the house’s LAN access all these services fine.  It’s just the one PC, which worked until recently.  I reinstalled the controller on the PC, rebooted the router and power cycled all the Sonos devices in the house and checked for software updates all to no success.  I’d welcome any ideas!

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Airgetlam
11 months ago
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ARo77Contributor I
posted in Controllers and Music services
My Sonos app and my Stitcher app stopped syncing. Any ideas on how to fix?

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

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3 years ago
webmink
webminkProminent Collaborator I
posted in Controllers and Music services
Why didn't Sonos give us a choice to use the new App?

When S2 came out, we all had the option to switch over straight away or to wait until we were confident it would work with our systems. I stayed on S1 for about six months, and still have a 4-box system on S1. I was cautious as I have spent a lot of money on Sonos equipment at multiple locations and did not want to have basic capabilities bricked by a bad update only to be told by support to be patient and my needs were rare.So can Sonos tell us why that was not the approach this time for “S3”? Mixing S2 and S3 controllers on a single system works Just Fine so why didn’t Sonos make this new Alpha-quality app an option (at least initially) and leave its customers to make the decision for themselves when to switch? With basic core capabilities like Play-Next, Add-To-Queue, Sleep timers and Library searching removed, the new app was sure to be unpopular with loyal customers so making it mandatory seems a very strange choice.So, @Corry P , @Keith N, @Marco.B  and other staffers - can you g

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press250
4 months ago
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patmo6294Contributor II
asked in Controllers and Music services
I miss my bass and treble knobs. I can not be alone.

In the old days of hifi on any receiver you had bass and treble knobs.  When playing a certain song or group if it needed a little more bass you would just reach over and turn up the bass.  With the new sonos systems there is no easy way to raise or lower bass & treble for the whole sound stage.  I know about the settings but you have to go 3 levels deep in there and it will only adjust one piece of equipment not the whole sound of the room.   My example is say you are listening to rundmc and the bass is very pronounced then you play some van halen and need more lower end.  There is no easy way to do so.  Please bring back the bass & treble knobs.  Please put them on level one of the app.  we are know no one setting is perfect for every different kind of music. 

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jgatie
1 year ago
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ZeroD-FexContributor I
asked in Controllers and Music services
After 14.14 update, my Music Library has disappeared from my Sonos app!

I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :) PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3  and (2) Sonos One SLs are all currently updated and running 14.14.

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Z
2 years ago
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msofContributor II
asked in Controllers and Music services
Sonos Radio - authorize

My Sonos Radio account access has expired.I click on reauthorize, then authorize, and it brings me back to the original “has expired” screen.I have uninstalled and reinstalled the app.I have reset and re-added the speakers.I have logged out and logged back in.After 2 weeks and investing literally hours of time into this nonsense, Sonos still cannot add its own music service.These people are so incompetent I don’t even know where to start.

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30 days ago
almazri
almazriProminent Collaborator I
posted in Controllers and Music services
Spence: S2 isn’t coming back

https://www.theverge.com/2024/8/20/24224754/sonos-ceo-old-s2-app-re-release-cant-be  

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almazri
24 days ago
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PrestonTContributor I
asked in Controllers and Music services
Genres in music library don't change

Hi everyone,Since many of my albums are poorly categorized by Genre, I went in and manually changed them in Windows Music Player. But when I update the music library for Sonos, anything previously uploaded keeps the original genre name, regardless of what it shows in the player. It does this even if I re-import the entire library. Any idea why this happens and what I could try?

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P
2 years ago
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Lars van der MeulenContributor I
asked in Controllers and Music services
Spotify album time out

In the Sonos app, spotify works for Playlist and Numbers and all others….but when I select Albums (my libary) I recieve a time out failure…..spotify connection renewed, sonos app reinstalled, chatted for hours with Sonos and Spotify….no resolution…..issue occurs on Desktop (W10, Iphone, Ipad)

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4 months ago
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manokarthickContributor I
asked in Controllers and Music services
Custom URL not streaming from Sonos

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

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James L.
2 years ago
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ScottieMContributor I
asked in Controllers and Music services
Play All top tracks from artist suddenly missing

I have been using Sonos for many years and have generally used Google and Amazon streaming services. I subscribed to TIDAL about 10 months ago and really liked the quality. I had the option to Play All top tracks from my selected artist.which is how I tend to listen to music8 days ago this function suddenly disappeared. I contacted TIDAL and got a very quick response back that pointed me towards an issue with the Sonos interface.Sonos - why has this function been removed from TIDAL when it is still available with Google and Amazon?

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J
3 years ago
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craigpressContributor I
asked in Controllers and Music services
S2 unable to connect to Apple Music.

I cannot connect S2 to my apple music account on the iOS beta. Not working on my iPhone 11 Pro or iPad.  Will switch to music app and make sure I am logged in to Apple music. Then I either get a we’re having a problem error in apple music or get an error in sonos saying I need to update to the newest music app. 

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Airgetlam
3 years ago
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anniesmurfContributor I
asked in Controllers and Music services
can't find system wifi password change

Sonos worked no problem until router password was changed.  I have followed all steps show in support threads several times but S1 app won’t find the bridge even when wired to the router with ethernet.  Please help!

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106rallye
1 year ago
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BertramContributor I
asked in Controllers and Music services
Unable to play music from spotify using Google assistant on Sonos One

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

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J
1 year ago
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esp278Trending Lyricist I
asked in Controllers and Music services
Sonos One SL volume changes with track change

I have 2x Sonos One SL's playing local/downloaded Spotify play lists from phone but sometimes the volume changes when the track changes. Would appreciate any pointers to fix this problem.Thx

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E
3 years ago
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