Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,890 Topics
  • 25,526 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3890 Topics

minimalist
minimalistAvid Contributor I
asked in Controllers and Music services

"Access to the shared folder (path) is denied - check the username and/or

I recently upgraded to a new M2 MacBook Air and Sonos is no longer able to access my music in my library.  Under Settings I ensured Sonos had access to all Media and Apple Music, I gave Sonos full disc access under “Files and Folders”, and I turned on File Sharing and Media Sharing under General>Sharing.  I also deleted the previous link to my music library in the Sonos app.When I go to Sonos>Settings>Music Library and try to add my music library location I am asked to put in my computer username and password and then when I try to add the folder Im given the following:“Access to the shared folder (music folder path) is denied - check the username and/or password.”This seems to be a common problem but none of the solutions Ive found in previous posts work for me.  

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Corry P
3 months ago
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tys001Contributor I
asked in Controllers and Music services

Please solve this!! Error 701 Can't add songs to the queue

This is from Sonos end and a link between spotify. This is not network related!I have lives in 3 different countries; Belgium, Netherlands & Malta. So my dns was different as my network to. Ive tried multiple network settings.The problem is everywhere the same with Spotify - Liked songs.Playing music from the Spotify app to sonos is not a problem but I don’t like this way because it’s lags.Tried it with different devices; Iphone, Android, Windows, iMac… nothing changes.Also made a new Sonos account and connected my Spotify and that from my wife and the result is the same. The liked song from Spotify give an “Error 701 Can't add songs to the queue”.On Spotify’s behave I can’t find a topic nor a solution.I had also considered to undouble my Spotify playlist and liked songs and this was without any results.I have Beam Gen 2, Roam, 2 Play1. On all the devices it’s the same result. I have called in no one can help me. They say it’s sonos fault. But this is basic understanding it’s up to

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Corry P
1 month ago
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BichonContributor I
asked in Controllers and Music services

Connect S1 : "Product not found"

I try to configure a 2d hand Connect S1.I Have already reinit the Connect by pressing “audio” while connecting to power.But I still receive “Product not found” message.

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controlav
1 year ago
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Brimarr07
asked in Controllers and Music services

android wont connect.

Set up my Sonos arc on borrowed iPhone but I can't connect my android, when I tap on set up new device it says connect mobile to WiFi even though I'm using my data from phone.

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B
11 months ago
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J-manCollaborator I
asked in Controllers and Music services

Android Volume Slider Won't Work

The volume slider on my Android home screen won’t move when I try to drag the volume button. I can use the physical tablet buttons to adjust the volume. If I expand the station, the volume slider on that screen will drag and change the volume. This slider at the bottom of my Sonos home screen was working for years and all of a sudden it stopped working. I’ve tried uninstalling and reinstalling the app. I’ve tried with and without the “home screen volume control” on. This tablet app problem is the same for all 4 of my Sonos speakers. My phone app works fine.I am running Android 11 on a Samsung Galaxy Tab S5e.

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J
10 months ago
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oli3778Contributor I
asked in Controllers and Music services

Sonos One Surrounds stopped working no sound.

Resolved

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O
3 years ago
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Mako AContributor I
asked in Controllers and Music services

Connection problem

Sonos app cannot find sonos 1 speakers after changing router. The prompts tell me device must be on the same system. It directs me to update system. That just tells me it cannot find the system. In a previous conversation a popular response was to go to settings/ system/ etc. The app won’t let me click system. How do I get out of this catch-22?

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M
4 months ago
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IanBBContributor I
asked in Controllers and Music services

Sound Bar Dropping Out Streaming BBC Sounds and Deezer

I have a sound bar connected to a smart tv using an optical cable, a Boost and 5 Sonos One speakers throughout the house. I also use a Google Nest WiFi system. I am using the Sonos app (14.20.1) on a Googel Pixel 5 phone (Android version: 13). The sound bar works fine when streaming the tv, but it drops out once or twice an hour, for a few seconds at a time, when streaming BBC Sounds and Deezer. How should I troubleshoot this?

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I
11 months ago
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najerarutherfordson234Contributor I
asked in Controllers and Music services

The app says everything is connected, but it won't play.

Hello,The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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Stanley_4
1 year ago
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Bob_85Contributor I
asked in Controllers and Music services

iTunes imported playlists won't play

The Sonos app on my Android Samsung Galaxy won’t play imported iTunes playlists unless the Sonos desktop application is open on my PC. This wasn’t a problem for a long time but started recently. The Sonos app will play all other sources except the imported playlists. If I open the desktop Sonos program and start a playlist using the app, I can close the desktop Sonos program and the app will continue to play music from the imported playlists. Once I close and open the Android app, it will no longer play from the imported playlists until I open the desktop application.Thanks for any ideas to fix this so I don’t have to open the desktop app in order for the Android app to use iTunes imported playlists.

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B
1 year ago
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SolomiiloContributor I
asked in Controllers and Music services

alarm screen

Is there any way to disable the bright white screen that displays with the alarm?  I'm sure it drains my battery significantly if left on for any period of time.

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S
1 year ago
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jamie72Trending Lyricist II
asked in Controllers and Music services

Spotify users: Issues with "Good morning/afternoon/evening" and "Recently played" in Sonos app?

If you're a Spotify user, can you confirm if you get the behaviour described below in the Sonos app (S2) when you follow these steps? Open Sonos (S2), go to your music services and open the Spotify service. At the top you'll have the "Good morning/afternoon/evening" section, which will contain a bunch of playlists and mixes. Tap on the heading (ie where it says "Good morning/afternoon/evening") I then see an error message : "No selections are available". Go back and, still in the Spotify section of the Sonos app, look for the "Recently played" section (not the Recently played section on the My Sonos page). You'll see a bunch of tiles for playlists/mixes/albums/etc that have been recently played from Spotify. Tap on the Recently played heading I now only see a single tile, for a playlist I haven't played in ages. Nothing else is shown here. Anyone else see this? It's been like this for a while. Tried removing Spotify, uninstalling and reinstalling the Sonos app, and no luck.

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controlav
1 month ago
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aacwContributor I
posted in Controllers and Music services

I hate sonos

Sonos is the biggest appalling waste of money there is.Having invested in the hardware which is good the software Andy controllers are totally s**t.Always having to update always cutting out now Boeing told to update (pay more) to be sonos 2 compatible and can’t play radio 6 anymore what a Rip offi just want to play music

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controlav
1 year ago
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ShaneSContributor I
asked in Controllers and Music services

sonos move and Sonos Play 1

Hi. I have just added a Sonos Move to my system which just has 2 play ones linked in stereo.I can play both the move and the play 1’s separately but as some as I turn on the move the play 1’s are no longer visible in the app.  Any suggestions on what I need to doThanks

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S
3 years ago
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JohnRobContributor I
asked in Controllers and Music services

S2 Upgrade - rooms and products showing as incompatible

Successfully removed my bridge Successfully set up the Sonos system on my TP link mesh  everything was working well on S1 (thanks Airgetlam) Checked compatibility of my Sonos units with S2. All fine. downloaded and installed S2 on my phone followed the instructions including switching off and on each unit and my router App confirmed all good Everything showing as incompatible in S2 - rooms, all of the Sonos units  So nothing works on S2. This is a car crash. What have I done wrong? Does anyone have any thoughts?

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Airgetlam
1 year ago
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DjCitoContributor I
asked in Controllers and Music services

Tidal songs freezing

I am trying to stream my Tidal Playlist on Sonos S1 App and from time to time different streaming services have the same issue, they freeze seconds into the song playing. Usually i reauthorize the service and it fix itself. Recently this has no been working, I’ve tried it all, disconnecting the device from power and Wi-Fi, deleting streaming service from Sonos, restarting tablet, reauthorizing the tidal. But nothing this time around, any suggestions or solutions?

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Corry P
1 year ago
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JohnmancContributor I
asked in Controllers and Music services

issues with Sonos app

I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

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1 year ago
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AnthonyHebertContributor I
posted in Controllers and Music services

Font is too small

The Sonos app on Windows is ridiculously small on 4k monitors.  There is no ability to size the font or any other interface control size.  Does Sonos plan to invest a little time into the windows controller to make it a more positive experience.

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controlav
7 months ago
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equalizer81Contributor II
asked in Controllers and Music services

In playlists imported from Apple Music library, songs with accented letters in their titles won't play

In playlists imported from my Apple Music library, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem. Has anyone found a fix for this? Thanks!

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Rowena B.
3 years ago
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Dlantz1225Contributor I
asked in Controllers and Music services

Calm: Unable To Browse Music

Can’t browse music on can since yesterday. Think the new update caused an issue. 

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Bumper
1 month ago
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Morpheus5150Contributor I
asked in Controllers and Music services

Plex playlist and Sonos

I have a Plex playlist marked as a favorite in Sonos.  It plays the songs and works fine.  The problem is when I add a new song to the playlist in plex, the playlist favorite is not longer valid in the sonos favorite.  I have to remove from favorites and then re add it.  Any ideas why this is not refreshing or whatever?

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Corry P
2 years ago
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squirrelwhispererContributor I
asked in Controllers and Music services

S2 Controllers Acting Inconsistently

I have had my Playbase for about six years and love it. I added a Roam SL just before Memorial Day to replace a dead Bluetooth travel speaker. All of the devices are on an isolated Wi-Fi network and are within 15 feet of each other and the router. We have three iOS controllers- fifth gen iPad, iPhone 13 Pro Max and an iPhone 6S.Some days all of the controllers see the Playbase/Roam pair which is nice.Other days not so much. If lucky on those days at least one controller will see the pair while the others only see the Playbase. Start playing music on the working controller and magically after some period of time the others controllers will see the pair. If unlucky, all of the controllers will only see the Playbase and we have to go through the Support/Find Missing Products routine. If very unlucky, a controller will appear to see the pair and actually start playing music, but you cannot adjust the volume and if you even touch the Rooms button the Roam will stop playing and back to the S

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S
1 year ago
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mikek13Contributor I
posted in Controllers and Music services

BBC Sounds - how to play non-live content?

I think I must be being thick… but how do I play BBC sounds output from history, ie any BBC Sounds material other than live radio?  It’s trivial on the web - you just pick what you want from the schedule - but I can’t find the schedule in any of my Sonos apps.Please point out where I’m being stupid, please.

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controlav
1 year ago
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WaytonContributor I
asked in Controllers and Music services

BBC Sounds Drop out after 10-15 Seconds

Good morning, looking for some help here as driving me nuts now!BBC Radio 2, in this instance, but same with all BBC Sounds  stations. Drops out after 10-15 seconds.So far, I have hard wired a device, rebooted all devices, deleted app, re-authorised Sounds, and still have the same issue.If I Airplay from a device to a Sonos, it works without issues.Which leads me to the Sounds/Sonos issue? What can we try next?

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B
10 months ago
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T-revContributor I
asked in Controllers and Music services

Frisky radio still cutting out on Sonos.

Frisky radio cuts out repeatedly regardless of wired/wifi connection.  In my experience, this has been an long term, ongoing issue with the Tunein radio service.  I do not know how to rectify this playback fault.  If anyone has any insight into a fix please advise. 

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Airgetlam
2 years ago
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