Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3869 Topics

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adultContributor I
posted in Controllers and Music services

Sudden incompatibility of Play1 on S2

Hi, I am actively engaged with sonos support, but figured I’d ask around to see if anyone else is experiencing this too.I have a large system, which includes Play1’s, Play3’s, a Play5, a Beam, some One SL’s, and a Move. I also run two Boosts.Everything has been S2 for some time now and worked great. Last week I started seeing some of the play1’s say incompatible. I spent a couple hours on the phone with sonos support earlier in the week and resolved by factory resetting all of them. Worked a few days, then started again today, same problems.Worked with support and we managed to get them all working again, this time without factory resets, and the stereo paring went through a few hiccups but ultimately worked. I run Unifi gear and am well aware of what that involves and means and my configuration is highly tuned to be Sonos friendly, STP on the switches, nothing wired in except the boosts, etc. Lots of advanced settings on the AP’s to make sure everything is good to go. Used all the rec

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Stanley_4
9 months ago
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BordoisContributor I
asked in Controllers and Music services

I just got a new macbook pro and now I can't connect Amazon Music to Sonos

I just got a new MacBook Pro M1 and now I can't connect Amazon Music with either the macbook pro or my android mobile phone, even though it was working fine this morning before I installed the desktop app on the new macbook. Whenever I try to “Authorize” Sonos to connect to Amazon Music, it takes me to an Amazon Error page that just says “We’re sorry, try again.”

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B
2 years ago
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AlfvdHContributor I
asked in Controllers and Music services

Adding music files to Music Library

 I cannot add my music files to my Music Library. The files are on an external T7 4TB APFS- formatted SSD-disk, and I am running the Sonos S1 Controller App. My Mac OS system is Ventura 13.3. What can be wrong?

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A
3 months ago
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RobcRobCContributor I
asked in Controllers and Music services

Spotify playlists no longer in order

Hello. At some point this morning some kind of update has changed the way my Spotify playlists display within the Sonos app. I arrange my Spotify playlists in alphabetical using the Custom Order function, so they can reflect a large CD collection. Sonos used to mirror that, but now seems to be displaying them - I think - in the order they were last played, which is useless to me and makes the list unnavigable. Could this bug be fixed asap or a workaround suggested? I prefer to just control everything through the Sonos app rather than the Spotify app. Thank you

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M
1 month ago
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TorbenRContributor I
asked in Controllers and Music services

Yousee Musik does not allow multiple streams anymore

Hi all, A couple of weeks ago, yousee musik stopped allowing multiple streams to the same Sonos system (at least for my system).Have anyone else experienced this? And  do you know, if this is a bug or a new limitation from Yousee musik?BR Torben

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L
3 years ago
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PaPeContributor I
asked in Controllers and Music services

Default service

When trying to change my default service, YouTube Music was missing from the list even though it is one of my services. Thanks for any help!

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Corry P
1 year ago
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YaxmanTDYContributor I
asked in Controllers and Music services

Loud Popping Sounds on Sonos Move with Amazon Music

When I try to play amazon music on my sonos move, I get loud popping sounds. Totally unacceptable! Anyone else having this problem?

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Corry P
2 years ago
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Andy433Contributor I
asked in Controllers and Music services

You Tube through Beam sound bar

I want to load a You Tube music video on my iPhone and play the audio through my Sonos sound bar (not the official YouTube Music app). Can it be done?

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A
1 year ago
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Y.HungContributor I
asked in Controllers and Music services

Unable to play songs from Spotify

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

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Airgetlam
1 year ago
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ProfBPRContributor I
asked in Controllers and Music services

Sonos Move appears on one device but not another

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

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controlav
3 months ago
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LUMPY FRUITContributor I
asked in Controllers and Music services

15 SECONDS TILL IT PLAYS

Over the last 6 - 9 months we have seen this issue intermittently. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription) choose artist select either Artist radio or an album by the artist or top tracks of artistRESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”

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Airgetlam
1 year ago
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BCDContributor I
asked in Controllers and Music services

Amazon Music

I live in Japan and my iphone is set up using English.Since I use Amazon Prime Japan, I tried to use Amazon Music. The Sonos app will only take me to Amazon Music USA. Since Amazon Prime Japan membership is not valid for Amazon Prime US, I cannot complete the setup. Is there a way around this?  

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Corry P
11 months ago
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Mike NicholsonContributor I
asked in Controllers and Music services

Spotify connect suddenly not finding my Sonos speakers

Hi, I have recently noticed that Spotify controller (PC and Android versions) no longer can see my Sonos speakers in the ‘Connect to device’ option. Up until last week it was working fine. I have recently changed my router and had to reconnect all my speakers again. However, everything is working fine except this particular issue.Any suggestions?

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Airgetlam
1 year ago
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SnaggletoothContributor II
asked in Controllers and Music services

Spotify re-authorisation daily ?

A song I’ve played for years now all of a sudden says access denied although if played through Spotify on sonos system then plays fine ? I also have to re-authorise Spotify and other devices ( maybe not daily !) but at least twice a week ? Help please 

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Corry P
1 year ago
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Polly1Contributor I
asked in Controllers and Music services

app not working

Is anyone else opening the Sonos app and it says Sonos like normal than just goes to a black screen

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Ken_Griffiths
8 months ago
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Carlos1970Contributor I
asked in Controllers and Music services

adding URL to tune in

Hello  I’ve just moved into a house with Sonos Connect Amp that runs on the Sonos 1 app. All seems to work fine but I’ve been trying to listen to a station called Buzz MCR. It isn’t listed on the tunein app so tried adding the URL, but it still didn’t work. I just get silence. https://streaming02.zfast.co.uk:2199/tunein/kookyinc.plsI messaged the radio station and they said download sonos 2 app but that doesn’t connect to the sonos gear that I have.Can anyone help? Is there another app that might play the URL? Many Thanks ​

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C
1 year ago
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Diderik FromAvid Contributor I
asked in Controllers and Music services

Apple Music missing for list of services

I just bought a bunch of new Sonos devices so that I could upgrade from Sonos S1 to Sonos S2. However, I cannot add Apple Music. Both on macOS, iOS and iPadOs, Apple Music is not in the list of services.Norwegian customer service tells me that this is “a known issue” and they are working to solve it. They have been saying that for a month, but are unable to give me any more info or an ETA of when this will be resolved. I am starting to become a slightly frustrated. Any ideas?

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D
9 months ago
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hensweContributor I
posted in Controllers and Music services

Stream interrupts after exactly 22 min

When streaming podcasts (doesn’t matter which podcast) through my different Sonos devices, they always interrupt after 22 min and jumps to the previous podcast episode. It is extremely irritating and I have no clue what causes it. I have restarted my router, updated firmware on the router, restarted all Sonos devices, updated the app etc. but nothing helps. Any ideas out there? 

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Annazel S
3 years ago
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Aprica on LandContributor I
asked in Controllers and Music services

controller other than phone app

what kind of controller can I leave that works in my home when a visitor or house sitter is in home?  There used to be a Sonos controller that would only work in home and I could leave for a house sitter to use. 

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Airgetlam
4 months ago
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Naplesnole77Contributor I
asked in Controllers and Music services

delete favorites

How do you delete a favorite channel from your listing ?

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N
9 months ago
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lambaliceoxfordContributor I
asked in Controllers and Music services

How do I control/limit what is played through sonos?

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

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Airgetlam
9 months ago
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pauljamesContributor II
asked in Controllers and Music services

Radio stations removed from streaming services

I use MyTuner, RadioPlayer and TuneIn to stream radio stations. Stations often remove themselves from some or all of these services. After many Google searches I cannot find anyone else who does what these 3 do. Is there a way of finding other radio station streaming services such as these?

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P
11 months ago
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maynardTrending Lyricist I
posted in Controllers and Music services

Service icons - Audible and Youtube Music icons missing

As in the title - the icons for these services have disappeared in the iOS app. They do appear in the Mac app. Is this just me?Also - is there still no way to remove the Sonos Radio service. I tried it and didn’t like it.  thanks

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R
7 months ago
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zmmtContributor I
asked in Controllers and Music services

Spotify Playlists Not Appearing 12/2023

Not all of my Spotify playlists are appearing in Sonos. Saw older inquiries and suggestions, such as deleting Spotify from my Sonos and reinstalling. This hasn’t helped.  please help 🎶

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controlav
1 month ago
Stanley_4
Stanley_4Lead Maestro
posted in Controllers and Music services

App issues with folder names

So on Android App version 15.8, but not sure when this first went wrong as I don’t use the Music Library a lot. The App appears to have folder naming issues but only on some folders, Johnny Cash has a nice mix of good and bad ones so I used it as my example.Thinking it might be an indexing issue I deleted the Library and re-added it, no changes that I could see.Got distracted by other problems and when I got to my computer today I noticed the Noson app was showing the right folder names.Can someone at Sonos see if there is anything in the Diagnostic?Diagnostic Number:  1983430384I do have a couple Rooms powered down right now, hopefully unrelated to the issue. App Folders ViewApp Now Playing view Folder view from Noson app 

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Stanley_4
6 months ago
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