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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,641 Topics
  • 52,840 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7641 Topics
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Mat_HContributor I
asked in Controllers and Music services
Playing Spotify via Sonos results in massive latency/lag.

HiI've been Spotify-Sonos user for just over a year, running eero mesh network with  Spotify playing on my sonos devices : MOVE & BEAM WITH  2 x SL’s All has been great...especially with the move outside now i have decent Wi-Fi in the garden.  In the last week whenever I try and play audio from Spotify to one of my Sonos speakers it lags or doesn't play at all.  If i switch to my phones audio its immediate and i can switch tracks with immediately.  So some sort of lag/latency between Spotify and my relaying this to my Sonos speakers.I guess What i cant put my finger on is there has been no changes to the following : no firmware upgrade to mesh eero,no new devices or electrical devices on the networkno change in the location of the speakers. Move normally sits on dock in kitchen..eero doesn't allow a change in wifi channel. rebooted all devices / disconnected Spotify app from Sonos / uninstalled / reinstalled / cleared spotify cache Anybody got any ideas why this has just started ha

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A
3 years ago
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Mark_227Contributor I
asked in Controllers and Music services
S2 - the connection to spotify was lost

Hi there. Since adding new devices and upgrading to S2 over the weekend, I keep getting “connection to Spotify was lost”. Sometimes it works for a while and then just stops. Always at the point where it’s trying to start playing a song - I never get errors when browsing spotify and songs seem to finish playing once started. A couple of key points based on questions asked to other people with similar issues: Spotify is working on all other devices in the house Streaming from my NAS and my Amazon account seems to work fine I’m running a fully wireless Sonos setup but was previously using a wired Bridge with S1 The Orbi router is set so that all Sonos devices are “unmanaged” to avoid any network blocking It was being particularly on/off earlier to I uploaded a diagnostic: 233855799 Thanks, Mark  

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Annazel S
4 years ago
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SalamortContributor I
asked in Controllers and Music services
Synology DS218play as music library Error 900

I am not tech but have read some of the threads regarding problems setting up a Synology as the music library and have changed the lowest level of SMB to SMB1.  My Sonos controller is on a Mac and I’m using the file path //nameofsynology/shared/music.  This doesn’t work - get the error message “unable to add the shared folder //xxxx/xxx/xxx to your music library (900)”.  I’ve tried all combinations of file path.  I don’t input a server name and password because I don’t think I have to??  My previous Synology NAS worked fine (until it died).  I’ve updated Sonos to S2 (have removed an incompatible Bridge in the process).  What else can I do????  I’m just an average computer user, don’t understand most of it!  Help please..

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K
3 years ago
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Kevin_116Contributor I
posted in Controllers and Music services
Youtube Music search results

Having made the reluctant move from Google Play Music to Youtube Music, I have found the Sonos search results for YTM quite poor.   The search results for GPM included your library. For me, this result was much more useful than the general search result (which often includes loads of singles and remixes that I’ve no interest in). For YTM is does not seem to search my library.   Even if I browse the YTM service and look directly at my library, the album list is both incomplete and in an unhelpful order (the order that I added them to YTM).   Are there any settings that I’m missing that’ll make YTM search more usable in the Sonos App?

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jgatie
4 years ago
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johnsonandy088Contributor I
asked in Controllers and Music services
Album art and artist missing in on this device.

Hey   I have a number of dance compilation albums by global underground which are WAV files stored on my Huwawai P30.  Using other media apps such as poweramp i see all the album art on my device, yet in the on this device section of Sonos i don't see any album art. OK this isn't a first world problem, but a really frustrating one, as i have to sift through all the different albums one by one to locate the one i want to play.  when i select an album it opens the detail with artist and track list but again Minus the album art. Anyone have any ideas if i can get round this. Thanks in advance.

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J
3 years ago
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mariat01Contributor I
asked in Controllers and Music services
Alexa won't play Amazon Music on Sonos one

We recently had to return our One’s to factory setting after we changed our router and couldn’t re-connect. All is now working, except that Alexa announces a requested song playing from Amazon Music, but then silence. I’ve searched answers on here and tried disconnecting Sonos on the Alexa app and vice versa, then re-connecting but the same thing happens. I’ve checked my Amazon account and Music is there. I can’t think what else to do to solve this.

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4 years ago
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SonosJoJoBaContributor I
posted in Controllers and Music services
playing downloaded music

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

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bockersjv
3 years ago
The Soul Rider
The Soul RiderContributor I
asked in Controllers and Music services
Sonos S2 App Broke Audible

The Sonos S2 app won’t connect with Audible’s new Plus titles. The Sonos app still connects with and plays purchased titles. I regret changing from the Sonos app to S1 then S2 and should have left the Sonos app unchanged. Sonos support not available at this writing. Anyone else notice this issue? Thank you.

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106rallye
3 years ago
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skeckAvid Contributor I
posted in Controllers and Music services
WD My Cloud Home no artwork showing?

Bought a WD My Cloud home and there is no artwork showing for the albums I am using My Cloud Home servi in sonos  as I can't  get the music folder to open in Music Library  as I did with my old NAS drive (,which  always showed album artwork)Any ideas ?

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Annazel S
3 years ago
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MengerdahlContributor I
asked in Controllers and Music services
People accessing system through Spotify connect

So I just came home from work and was surprised to hear my speakers blasting music on full volume. After some troubleshooting I Could say that it is not my apartment that is haunted but my girlfriend who had  accessed my system through her Spotify by accident by using Spotify connect. After some testing we found that several People who had accessed the speakers before through my wifi Could still connect, miles away through Spotify and play music.  Is there any way to block or remove this function. I only want People to gain access when I allow through my wifi? Thanks!  

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J
4 years ago
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benjamin harpContributor I
asked in Controllers and Music services
Sonos continues to skip songs

I am convinced something is wrong with one of my speakers, but I am trying to diagnose it.  In playing apple music, using the S2 app, directly to a Sonos Play one, songs will play half way through, then skip to the next, or will skip several resulting in long periods of silence.I have tried unplugging the device and plugging back in, I have tried moving closer to an access point, I have tried rebooting the network (which should not be a resolution unless it only has to be done with updates).  Nothing seems to be fixing this.Playing from the app should be the purest way of playing anything (it cuts out Alexa, it cuts out airplay, etc).What else can I try?

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3 years ago
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Tall ManContributor I
posted in Controllers and Music services
YouTube Music

With the forthcoming (reported to be late 2020) demise of Google Play Musoc, is there an intention for Sonos to support YouTube Music free version? If this has not already been considered, how do I ask that it is? Many thanks, Ben

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A
3 years ago
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somedude23166Contributor I
asked in Controllers and Music services
YT music through Sonos only shows liked songs when in library

YT music on app on my phone and computer pull up the whole library. But in the sonos S2 app version 12.1 will only diplay my liked songs under Youtube Music>Library>Songs>Songs. Tested that it is my liked songs by removing a few and adding different ones a couple of times and it is updating the library accordingly to that. YT music works correctly on my phone and computer through the YT music app but not in the S2 app. I would just cast from the YT app directly but that is not supported as it was in the google music app.

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S
3 years ago
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Alice07Avid Contributor I
asked in Controllers and Music services
Deezer issue

Hello,when I listen to a Deezer track and set is as favorite, next time, most of the times, it is not showed as favorite.Thanks,Paolo

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Rowena B.
3 years ago
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Mungo HungoContributor I
posted in Controllers and Music services
How can I stream my FLAC library without *buffering* issues?

Hi- I have a system that includes two Play 5s, a Play 3, five Play 1s and a bridge.  I can almost always stream music from online stations with no problem.  But my efforts to play my own music have been a disaster for quite some time.  I technically have the ability to play my music library (all of which is in FLAC format), but I rarely can make it through an entire album without buffering problems that cause the system to stop and then skip the track.  The problems are even worse now with the Covid-related national slowdown in internet performance. Admittedly, my system has not been advanced.  It’s consisted of trying to stream my music stored on external hard drives, a desk top, a laptop and a tablet (I’ve tried all of those separately).  Nothing has worked. I’ve read a number of posts about NAS drives, and am wondering if connecting an NAS directly to my router, my bridge or my 1st gen Play 5 would solve the problem.  But every time I try to find a solution, I feel like I’m just

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M
4 years ago
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knopperContributor I
asked in Controllers and Music services
Control Sonos directly from the TIDAL App Issues

Hello is anyone having the following issues when controlling Sonos from the Tidal App: Pausing then resuming the song results in the next song starting (as if the track-forward button was pressed) Adding a song to a queue while controlling Sonos will result in it not being played (TIDAL App for Android Only) Please let me know as Sonos is pointing it to be an issue with my broadband connection as well as the fact there are not other reported issues from users. I’d like to make a better case there could be a widespread bug/issue.

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G
4 years ago
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carterj1085Contributor I
asked in Controllers and Music services
screensaver

how to disable screensaver? 

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jgatie
4 years ago
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jakudoAvid Contributor I
asked in Controllers and Music services
Radio station Searching problem

Hi,I have a problem with searching for radio station. I have a Sonos system at home and there I have “Hitrádio City (Praha)” - see picture.However, when I wan to find the same staion at our office, it won’t find it. Why is that? It finds it only on TuneIn. Why not in Sonos Radio stations?

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J
3 years ago
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Whit0923Contributor I
asked in Controllers and Music services
Unable to add Apple Music.

I just got my new Sonos and everything is great so far. I am an Apple family so I only use Apple Music and Siri. Upon trying to add Apple Music, it seems to recognize my Apple ID but when I click “continue” button I get the error unable to continue or something.  I’ve only had it on for a few moments and all the system updates are applied. I am using iPhone 11 Pro on Public Beta iOS 14. Also seems I can airplay without issue my library, it would be nice to have it fully integrated 

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Simon B
4 years ago
arjulaad
arjulaadAvid Contributor III
asked in Controllers and Music services
Recently played list

Our recently played list started to become unavailable on and off a couple weeks back, now it’s gone. We tried chatting with sonos support 🤪 which is missing in action, no reply from heir twitter team, 25 minutes wait to chat , i’m not even trying to call……...I know covid-19 is impacting everyone but it seems to be worst at sonos…..If anyone has an idea how to fix this we will appreciate it. Thanks!

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arjulaad
3 years ago
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IanGraContributor I
asked in Controllers and Music services
My Sonos system keeps losing / is unable to play my music library - how do I fix this?

Subject line says it all - it has been happening intermittently since I removed my obsolete Sonos Bridge, and recently has become more frequent and frustrating. The media library is on a WD MyCloud NAS hardwired into the home network. The MyCloud DLNA Media Server is ON - but seems to ‘see’ way more attached Sonos media players than I actually have....One of the Sonos speakers (Sub) is hardwired into the network ( did this to fix the problem whereby the system was occasionally losing rooms / speakers): the other speakers are connected via wifi.  DHCP is dynamic. I tried fixing this by rebooting the wireless hub (SmartRG SR505N) with no luck this time.  The NAS is up and running fine: I can connect to it from my iMac, and the library is there. I will happily submit diagnostics if you tell me what to do.I used to love this system,  but it is getting harder to love …… It should not be this hard ….. 

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Rowena B.
3 years ago
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amorbavianContributor I
asked in Controllers and Music services
Podcasts not found

Why is it that the app doesn't find any shows when searching for podcasts? And I mean ANY. Doesn't matter what I type. I have Spotify AND Pocket Casts connected. 

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Ken_Griffiths
3 years ago
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rv2012agmailContributor I
asked in Controllers and Music services
Deleting Speakers

How do I just remove a speaker from a room? Want to start another room and have it there. Somehow got 2 Playbars in one room! Seems that anyone would have a question like this when setting up multiple rooms. But nothing there when searching.

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J
5 years ago
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sec.SSaContributor I
asked in Controllers and Music services
Radio Station stopped working

Hi, several national french radio (via tunelin) are not anymore working (i.e Europe 1, RTL, France Info, ...) Any idea / solution ? Best.

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D
4 years ago
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jamcunnContributor I
asked in Controllers and Music services
sonos connect line in not available

I have many Sonos products and previously had my turntable connected to my network via play:5 line in   I have just purchased a Sonos connect to take the line in however when I choose this source it just shows as disconnected (as if it can’t detect  the signal coming from phono leads pre-amp)   works fine if I route through play:5   the connect is not connected to amp I.e no phono out hooked up u just want to broadcast the turntable    help!

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Airgetlam
4 years ago
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