Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,026 Topics
  • 20,793 Replies

3026 Topics

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aec238Contributor I
asked in Controllers and Music services

Play/shuffle Apple Music Recently Added Playlist

Is this still an issue? Sonos should please figure out a way to play a recently added playlist continuously without splitting them up by albums, where we have to continuously go on the phone and pick the next song. This is quite trivial and seems like should be a simple fix. If the Playbar I bought 3 months ago can’t update to have Airplay then the least they could do is make it possible to play a playlist continuously...Has anyone figured this out yet? Thanks!

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James L.
2 years ago
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marksappyContributor I
asked in Controllers and Music services

Spotify keeps losing connection

Please can you help, my sonos system will not connect to Spotify.  It keeps saying it has lost connection, I have tried all things I can find on the internet and still will not work.]Please can you help

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Xander P
2 years ago
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Jimmi76Avid Contributor I
posted in Controllers and Music services

deezer app on sonos

Hi.Has anyone had problems with Deezer on Sonos? I have lost most of my favorite tracks and a recent update has changed the my music category.It now has no my top tracks category where you could play your most listened to tracks.Im not happy.Anyone had same issues?

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R
2 years ago
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Thorium PrimeTrending Lyricist I
asked in Controllers and Music services

Spotify with Sonos controlled from App

So I have been using the free version of Spotify with Sonos for some time, and decided to go for Spotify premium. Before I upgraded I tested that Spotify app as a free user, and was happy with the ability to control/cast to Sonos directly from the app. But after upgrading to premium it started failing. Has anyone experienced something similar? Controlling Sonos from Spotify:Shortly after upgrade to a family plan I was no longer able to successfully cast to Sonos, my devices will show up, but there is either just silence (while the app shows it is playing), or simply a failure to connect. After a connection failure the Sonos speaker will (strangely enough) start playing whatever was the last music/service it played. Weird. Sonos devices (Play 1 and Move) will however reliably show up in the connect list. This behaviour is consistent from both Android app (tested from two devices) and from the PC app. I have removed the Spotify service and reinstalled in the Sonos app several times. Have

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Corry P
2 years ago
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DKKLHContributor I
posted in Controllers and Music services

Sonos Music Library playlist

HiI have about 2500 MP3 files in my music library.When I start playing, everything is fine - but then I fx. watch some tv, when I again want to hear music and start playing the music library playlist it starts from number 1 again. Isn’t there a way that Sonos remember the last song played and can continue from there???It’s pretty stupid to listen to the same 10-20 songs again and again :)I know that I, via the app, can scroll down to the last played song or shuffle the songs. But I mainly use Google assistant voice commands to start and stop playing music. 

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Corry P
2 years ago
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kh57Contributor II
asked in Controllers and Music services

stitcher use in Sonos after recent app updates... lost groupings

Since recent Stitcher and asonos app updates for iOS equipment, both my iPhone 8 and iPad 2…. when I bring up stitcher to play podcasts on sonos, it lists all my podcasts…. Under shows… but no longer has them grouped like they are in the stitcher app.  So this means I have to scroll thru all my various podcasts to find what I’m looking for.before these app updates, the groupings came over int9 Sonos…. making it so much easier to find the podcast im looking for.sure would be nice 9f we could get these groupings back!

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James L.
2 years ago
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corky123Contributor I
asked in Controllers and Music services

Amazon Music Albums and Playlists recommended for me is all indian music.

For some reason just recently using the Amazon music service within the Sonos app my Amazon Music Albums and Playlists recommended for me are all indian music, which I have never listened to before ever. any ideas what’s happened please.

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Airgetlam
2 years ago
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Mimo99182Contributor I
posted in Controllers and Music services

Cannot mount SMB share

Hi everyone,I’m completely disappointed about my problem. I want to mount a share into my sonos app but I don’t find the solution. System : Synology NASSonos App: S2 on Android and Windows (same problem!)Error: it depends the configuration (because I tried many thing). Mostly it’s “Connection refused”.URL: \\192.168.1.100\mymusicUsername: sonostestPassword: simple password like 1234567890Actions I did:Enable SMBv1 to SMBv3 Disable Firewall Tried to mount on Windows the share with the same username/pwd: OK Tried to mount on my Android the share with the same username/pwd: OK Mount with account with “admin” right: Failed Guest account, without password: FailedMobile/Windows:No VPN Same network No specific configuration (like Domain)I read many posts about this problem but unfortunately, it doesn’t work for meThanks for your help

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Stanley_4
2 years ago
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Booster59Contributor II
asked in Controllers and Music services

my Sonos has suddenly started skipping all my tidal playlist tracks

Hi, Sonos has suddenly started skipping all my tidal playlists tracks after more than a year and a half of working perfectly. I don’t believe anything in my system or Tidal has knowingly been changed. I don’t have any other instances of Tidal playing in the household. I have good download speed of circa 30Mb/s. Strangely if I open Tidal direct on my device I can play the same playlist perfectly to Sonos, I just can’t get Tidal to play from Sonos. Other music services play and I can play radio stations. My wife has the Sonos app on her phone and has the same issue. She doesn’t use the Tidal app. Any ideas? Thank you. 

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B
2 years ago
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im.djlContributor II
posted in Controllers and Music services

Apple Music, My Music

I have my Apple Music account linked to Sonos. When I browse “My Music” in the Sonos app, I can see all the albums that I have downloaded on my phone, but some (or in some cases all) of the songs are grey’d out. When I look at the same album on the Apple Music app, the songs are all available / not grey’d out. Any ideas / advice, please?

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Corry P
2 years ago
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nori187Contributor I
asked in Controllers and Music services

Sonos Arc won't play my USB files.

When I plug my USB into my TV (Sony Bravia A8 OLED), the arc does not play the audio files for movies, even though they are Dolby Atmos, it switches to the TV audio automatically, even though the settings say its playing through the speakers? Does the Sonos Arc not support USB files playing through the TV?

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UKMedia
2 years ago
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atomicdecayContributor I
asked in Controllers and Music services

Last.fm no longer in Services list and not scrobbling

Scrobbling to Last.fm from my Sonos system has been working flawlessly since I set it up a year ago, until just a couple days ago.  My first instinct was to try and disconnect/re-connect Last.fm from within the Sonos app, but before I did that I noticed Last.fm wasn’t in the list of available services (both in the PC and iOS Sonos apps) to add.  I still see my Last.fm account as one of the active services running but I’m hesitant to remove it since there doesn’t appear to be a way to re-add it.Has something changed? Eric

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ratty
2 years ago
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mgenthner25Trending Lyricist I
asked in Controllers and Music services

Plex Media Server on Synology NAS suddenly unable to play 16bit 44.1kHz flac over SONOS

I’ve been using PLEX Media Server (PMS) running on a Synology Diskstation to serve up local music files to the household SONOS system. It has been working flawlessly until the last couple of days. Unfortunately, both the NAS software (including Disk Station Manager, v: 6.2.4-25556) and PMS (v1.22.1.4228) were updated during this time, so I’m not sure where the issue started, but this is what I’ve been able to establish: PMS will play any mp3 file via either the Android and Windows desktop SONOS controllers (S2). PMS fails to serve up almost all 16bit 44.1kHz flac files to SONOS and reports “Unable to play - the connection to Plex was lost.” This error is reported in both Android and Windows SONOS controllers. I have found only 2 flac files that will play and I can see in the PMS dashboard that they are being played as flac (stereo) at 834Kpbs and 941Kbps, respectively. However, all other tracks on the same album fail to play. I have one album that is hi-res flac and it plays fine b

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B
2 years ago
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markmackContributor I
posted in Controllers and Music services

Unable to connect to TuneIn - 'Listen Again"

HI, I have issues connecting to Tunein,  mostly where I am trying to listen to previous episodes (live radio seems to work OK - I mostly listen to BBC service). Sometimes when ‘listen again” playback does work, it will stop mid program and then I get the “Unable to  play...unable to connect”. I can always go to live radio at that point and it works 100% of the time - no connection issues. I have removed and reinstalled the Tunein service, rebooted devices etc.  I created a diagnostic report 1122795564.  Many thanks for your help

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Xander P
2 years ago
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TerryBSmithContributor I
posted in Controllers and Music services

Unable to add Pocket Casts account

After Stitcher eliminated my favorites playlist, I started looking for an alternative podcast platform to use between Sonos, Windows and Android.  I hoped to try Pocket Casts Plus under their free trial period, but when I try to add the service to either my S1 or S2 system, I authorize my account via the web page and it says ‘success’, but when I return to the ‘Add a Service’ dialog in the app, it says ‘Account not found. Unable to add Pocket Casts account.’

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P
2 years ago
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davidmain206Contributor I
asked in Controllers and Music services

Qobuz not an option in app

I signed up for Qobuz but it's not showing up as an option for streaming services in my S2 app. Help!

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Airgetlam
2 years ago
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Pom99Contributor I
posted in Controllers and Music services

Sonos sees my playlist, but I can't find it in source Music Library

Hello!I have half a dozen playlists, originally made in iTunes, that disappeared when we transferred the music library onto a separate storage unit (NAS).The funny thing is that Sonos still sees them and we can play them by choosing them in ‘imported playlists’. The NAS music library is the only source for the Sonos, and yet we cannot find these playlists on the NAS ourselves!What I really want to do is to find these playlists on the NAS, so that I can re-import them back into iTunes.Can someone clever please point me in the right direction, all my online searches on this topic only throw up irrelevant results for this situation!Thanks in advance!

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L
2 years ago
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tylerstringerAvid Contributor I
asked in Controllers and Music services

Updating sonos lists from Itunes

I have asked before and even been pinned to supposed answers but they seem to be above my pay grade.  I cannot seem to get my Sonos system to update with new Playlists or all my playlists.  I have updated the music index.  This seems to be something that should be a simple update.  Can anyone walk me through it in layman’s terms?  

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T
2 years ago
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bedvin15Contributor I
posted in Controllers and Music services

Can't add Music Folder share to Sonos

For some time, I have been unable to play ‘iTunes’ etc. over Sonos.  I get the error ‘The computer ***** refused to let Sonos connect to it.  The Apple firewall is turned off and I have tried diasblib the Norton firewall but I still get the same error.  There are some apps that can run Malware scans but AFAIK they are not active firewalls.I hope someone can point me in the right direction for solving this.Paul Bedwell 

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B
2 years ago
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Mull1961Contributor I
asked in Controllers and Music services

BBC Radio 2- how can I listen now not in tune in

Hi, I have a couple of Play 1 speakers, a play 3 and connect amp currency running version S1 as amp not upgradeable. This morning Radio 2 has stopped working, what are my options to get it going again?I have amazon alexa dot, and iPads. TIA

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J
2 years ago
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JoeDescartesContributor I
posted in Controllers and Music services

Sonos no longer sees Mac hard drive for my music library after Big Sur upgrade.

After upgrading my Mac Pro to Big Sur my music library via iTunes won’t play. When I try to update music library the system tells me it can’t locate my hard drive (on which Sonos is installed!). I updated Sonos which didn’t fix it. Can’t add a new path as cannot connect to hard drive. A new path recently appeared showing my library but it has now disappeared again!

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James L.
2 years ago
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DarrenggContributor I
asked in Controllers and Music services

BBC Radio now disappered 22.3.2021

Hi Sonos. I have now lost access to all BBC radio stations. This is via tune inn and Sonos radio. It’s not fixed then with the bbc?

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P
2 years ago
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Gar252Contributor I
asked in Controllers and Music services

Normal Apple Music account, seems to have stopped letting me play different music in different rooms

Hi folks Apologies if this been answered already or if it’s a daft question. I have noticed this happening in the last year or so. When I try to play different music in 2 different rooms, one room will stop playing after 1 song while the other room will continue. I pay for just the bog standard Apple Music (9.99 a month). Have Apple stopped Sonos from being able to play separate albums in separate rooms? It certainly worked fine when I first purchased the system.Any help appreciated and apologies for wasting anyone’s time, first post here! Thanks

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G
2 years ago
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Jukka HautalaContributor I
asked in Controllers and Music services

The system stopped playing radio stations of YLE in Finland March 20th late in the afternoon

I have listened to radio stations of YLE in Finland ( under myTuner). Could do this 20th in the morning,but late in the afternoon  these stopped to work.  What has happened? Some other local stations as well as the Swedish radio work normally.

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J
2 years ago
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j_a_kjellbergContributor I
posted in Controllers and Music services

MyTuner radiostations stopped working.

Hi, noticed i cannot play any mytuner radiostations any longer on sonos. Sonos app on mobile says cannot play radio station directly when selecting a mytuner radio channel. I can still play all the streams directly in my mytuner app on mobile, so it must be a sonos problem. I can start other radio stations on Sonos if i choose streams from e.g tunein or radioplay provider instead of mytuner.Any ideas on what could be wrong?Have a sonos symfonisk.  

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J
2 years ago
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