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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,656 Topics
  • 52,950 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7656 Topics
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wottynattyAvid Contributor II
asked in Controllers and Music services
Library won't scan

I’ve got a library with about 35k FLAC tracks (stereo 44.1/16 bit) and when pointing Sonos at the library, it appears to do all the right stuff, including asking me to enter my credentials since this library in my Mac, but not in the generic music folder.But it never indexes a single song.  And it doesn’t throw any errors.  Drive is connected directly to the Mac in question.  (System is all S2; checked for updates to controller and players, and there are none available.) What else can I check?

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Corry P
2 years ago
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neptuneContributor I
asked in Controllers and Music services
Alexa Skill Can’t Enable in Canada

I’m trying to resolve an issue with my Echo and just disabled my Sonos skill. When I try to re-enable it I can’t because it says it’s not available due to geographical reasons. The Sonos site says that it is available in Canada so I’m not sure what to do. Please help.

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Ken_Griffiths
1 year ago
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Diesel01Contributor I
asked in Controllers and Music services
Spotify not authorized

My Spotify doesn't show in the Sonos app.I can play from the Spotify app but when I go through Sonos it says “the associated Spotify account was not found in your Sonos system.”Have had no issues prior and have reauthorized Spotify to Sonos, reinstalled both apps and still get the same message.

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Corry P
1 year ago
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IanpAvid Contributor II
posted in Controllers and Music services
Error 913, and a fix for some older NAS devices

As many have discovered many legacy NAS devices do not support anything other than SMB1 out of the box, and are no longer supported by their manufacturers, meaning there are no firmware of software updates. With a little digging (and some Linux knowledge), I was able to upgrade my Netgear Stora (about 12 years old) from SMB1 to SMB2 and thus get it working with the new Sonos environment. I find it surprising that I had to do this, given the large number of legacy NAS devices out there used for years by many happy Sonos customers (until now), even my shiny new Macbook Air, can use SMB1 to connect to such devices. Anyway that’s another issue.You need to have some technical Linux knowledge to do the following, it’s all done via a ssh session to the NAS.Here’s what I did. (Big thanks to the guys at OpenStora for documenting most of this.)Get root access, and enable SSH, as most of these domestic NAS units do not provide a command line interface. Details here https://sigri44.github.io/OpenS

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Corry P
5 days ago
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Wt33138Contributor I
asked in Controllers and Music services
Volume is lower in new app

Is anyone else having problems with their volume levels since upgrading their app?  Since I updated to the new app all of my speakers are playing at approximately 50% of their volume level from before the update. Example:  Using my same music service the old app would be loud at level 50. Now with new app the volume level at 50 is equivalent to level 20 in the old  app. I have checked the volume limits for every speaker in the app and all are set to 100%.  I want my old volume levels back!  

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Airgetlam
2 months ago
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Shasta36Contributor I
asked in Controllers and Music services
Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

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Annazel S
4 years ago
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CopperContributor I
asked in Controllers and Music services
Unable to stream Audacy

I'm unable to stream Audacy stations. Audacy appears in the Sonos app, the Audacy stations appear and I can select a station. But when I press the play button it acts as if it is playing for 1 to 2 seconds and then reverts to showing three play button as if I hadn't pressed anything. I've uninstalled Audacy and reinstalled without any improvement. 

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G
3 years ago
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JayDubContributor I
asked in Controllers and Music services
Auto volume levelling... still an issue???

Surely the levelling of volume is achievable? Yes it would mean analysing the tracks and making calculations to play louder or quieter than the previous track(s) but this shouldn’t be asking too much given the tech in the Sonos gear/software/infrastructure?It’s my major gripe with the system in that if another system came out claiming to deliver on that one thing I’d consider swapping and selling all my 12 Sonos bits.Surely it’s on a roadmap somewhere?

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ratty
2 years ago
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armavirumqueContributor I
asked in Controllers and Music services
Unable to connect to music library - S1

I am using S1 system, with a number of S1 only products.  I am getting a message ‘Unable to connect to music library’. The music library is stored on a networked PC. I have configured the PC for sharing, including the firewall. The fiilename is correct. I thought I would try to remove the library and reinstall it, but the Sonos S1 controller app won’t let me do that without updating the software, which I presume would then update it to S2 and I wouldn’t then be able to use my system.  Can someone help?  Thanks.

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Xander P
3 years ago
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eisenb11Trending Lyricist I
asked in Controllers and Music services
Did Pandora just get dropped?

My Sonos (S2) uses Pandora for the alarm. Today woke up to beeping instead of music and Sonos says that the source is missing when I go to settings. I don’t see Pandora in the list of my services or available services. Did Pandora just get dropped?

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E
7 months ago
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Olivier81Contributor I
posted in Controllers and Music services
Probleme lecture Amazon music HD avec Sonos Connect

Bonjour,depuis quelques jours il est impossible de lire beaucoup de pistes Amazon music HD avec mon Sonos connect.Une message s’affiche: “impossible de lire - Le morceau n’est pas correctement encodé”Je ne comprends pas tout marchait parfaitement il y a quelques jours.Est-ce un problème depuis une mise à jour?Merci pour votre aide.

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O
3 years ago
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Booster59Contributor II
asked in Controllers and Music services
my Sonos has suddenly started skipping all my tidal playlist tracks

Hi, Sonos has suddenly started skipping all my tidal playlists tracks after more than a year and a half of working perfectly. I don’t believe anything in my system or Tidal has knowingly been changed. I don’t have any other instances of Tidal playing in the household. I have good download speed of circa 30Mb/s. Strangely if I open Tidal direct on my device I can play the same playlist perfectly to Sonos, I just can’t get Tidal to play from Sonos. Other music services play and I can play radio stations. My wife has the Sonos app on her phone and has the same issue. She doesn’t use the Tidal app. Any ideas? Thank you. 

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B
3 years ago
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Don SContributor I
posted in Controllers and Music services
Downgrade from 15.2 to 15.1

Recently upgraded to Sonos 15.2 from 15.1.  The new version won’t work on my old Mac.  How can I revert back to 15.1?  That is the last version that will work with my old Mac.

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Airgetlam
1 year ago
Dave23
Dave23Contributor I
posted in Controllers and Music services
Unable to browse music - there was a problem connecting to Apple Music

Really struggling to stream Apple Music using the Sonos app. I keep seeing “Unable to browse music - there was a problem connecting to Apple Music”. Though after several attempts I can get some of my albums to display. Then when I select an album to play the message reappears, or a couple of random tracks from the album might play.Problem occurs on Mac, iPad and iPhone. Only change to my system is new fibre modem installed last week. Router and WiFi network however are unchanged. All my other 20 networked items are behaving just fine.I’m at a loss as to what the issue might be. Any suggestions appreciated.

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Dave23
7 months ago
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serbanAvid Contributor I
posted in Controllers and Music services
Can I somehow export a SONOS Playlist (as xml, csv, m3u, ... SOME text format) in order to change it and import it back ?

Hello,I’m asking a question since the existing topics are rather old…I have a “Sonos playlist”, created by me, which contains files that were located on some network path on my NAS.Now I changed my NAS (different name, also slightly moved the music folders, so for sure can’t re-use the old playlist...) and I was wondering if I have any at-least-partially-automated way to update my playlist, eg:exporting it in some text format, replacing some path portions in a text editor, and the importing it back. exporting it, somehow creating an m3u out of it and importing the m3u…Is there any such possibility ?Thank you.

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controlav
11 months ago
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FixTheProblemsContributor I
asked in Controllers and Music services
problem updating Sonos One SL

I keep getting Error 1000 when I try to set up my new ONE SL speakers. The update needed popup blocks me from using anything in the Sonos app and keep leading me to the error code. There's no way to bypass it and play existing speakers. Very frustrating! About to return all $2500 of speakers today!

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Surly
2 months ago
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albaneContributor I
asked in Controllers and Music services
No more French radios on Sonos in the UK

Whatever service I am using: Sonos radio, TuneIn radio, Radio.net, I am unable to listen to any French radios ….!WHAT IS GOING ON ….???????

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A
3 years ago
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castallaLocal Superstar
posted in Controllers and Music services
Why can't I add live radio stream urls to a Playlist?

Why can't radio urls be added to a Playlist? 

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C
1 year ago
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kevin_BContributor I
asked in Controllers and Music services
Sonos Widget says "not connected to sonos" when re-entering WiFi connection

Hi, since late last week, I’m using a Pixel 8 Pro (Android 14).The S2 app connects like a charm and the Sonos widget is behaving just fine when connected tot my WiFi network.But whenever I go outside (or switch to mobile network) and re-enter my WiFi connection, the widget keeps saying: “Not connected to Sonos. Tap here”.  When I tap, the S2 app opens and the widget re-activates.On my OnePlus 7 Pro phone, the Sonos widget immediately notices re-entering WiFi connection and activates back again within seconds.This clearly has something to do with Pixel 8 Pro and/or background services not being allowed, in order to let the widget re-connect.I already excluded the S2 app from the Android battery management, but I’m afraid this doesn’t help. I see no further or in-depth settings that may help to keep the widget polling on reconnecting.Any advise is more than welcome!

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Jamie A
11 months ago
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FrancoisFContributor I
asked in Controllers and Music services
Philips hue integration for music entertainment

Hi,I am still using S1 software and a sonos bridge as I have first gen play 5 speakers. Do I have a chance to be able to integrate my hue Philips system for lights entertainement while playing music on sonos? Or is the S2 compulsary?Do I just need a Philips smart hub for that?Kr Francois 

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F
11 months ago
Mutti
Mutti
asked in Controllers and Music services
Italian "Radio 24" is not working

Hello everybody,since the last weeks, around 9 am CEST I’m not able to reach Radio 24 anymore. I’ve tried several time, as sonos radio and as tunein radio, but it does not work.If I connect to the webpage https://www.radio24.ilsole24ore.com/  the online stream works.Could someone of the staff check what it going on?Thanks

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Corry P
3 years ago
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Robert_164Avid Contributor I
asked in Controllers and Music services
SONOS can no longer save my playlists.

When I try to save my playlists, I get an error message saying that SONOS encountered an error. Cannot save it.

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controlav
1 year ago
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SubtropicsContributor I
asked in Controllers and Music services
Apple lossless

Hi all. A newcomer to the forum. I much enjoyed stereo pair of Ones (Sec Gen) and still have them, albeit in their boxes.It is good news for Era 300 having access to Apple Music dolby atmos already. I am an Apple Music subscriber and really wish to see native support for Apple Music lossless (CD or higher quality) streaming on dedicated 2-channel stereo Sonos products like ERA 100. I am pretty sure there are many people out there wanting to see this happen. So my question is if that is possible in near future?

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bockersjv
1 year ago
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ShepardEContributor I
posted in Controllers and Music services
Sonos app won't let me change my Apple password. So I can't use apple music.

I changed my password on my Apple Music account.  It works on all devices. Sonos app asks if I wan’t to “reauthorize” I say Yes.  There’s no place on the Sonos App to enter the new password. So reauthorize fails.  And I am stuck in an infinite loop. I see that Sonos owners have been asking Sonos to fix this for 2 years.  I don’t see any solution in Sonos’ support boards.  Is Sonos ignoring this on purpose because Sonos has it’s own music service?Are they willing to loose thousands of customers?What can be done about this? 

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I
2 years ago
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DaveUContributor I
posted in Controllers and Music services
My Sonos Playlists

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

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controlav
3 years ago
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