Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3991 Topics

P
PotomacGpaTrending Lyricist I
posted in Controllers and Music services

Music Library Out of Sync

I have ripped a number of CDs onto my computer’s hard drive and then organized them by Artist/Title. I then updated my Music Library. What I’m seeing in the Sonos app is that some albums appear fine, but there’s a significant number of albums with title “Unknown Album.” Some of the unknown albums are duplicates of correctly labeled albums. I thought syncing my hard drive with Sonos would be simple and straightforward, but I’m now looking at two different representations of my music, some unknown, some duplicates without names. BTW, I Removed and Added my Music Library to Sonos, but that did not correct anything.Can someone offer suggestions as to why the disconnect between my Music Library and Sonos’ misrepresentation? Thanks in advance.

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Stanley_4
1 month ago
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donseibContributor I
asked in Controllers and Music services

Unable to add songs to queue in Spotify

I’ve viewed many threads on this topic, we are using Sonos in our new brewery, we do a reset of our entire network twice a week, it is a must due to the amount of wireless traffic we supply/use for both us and our customers.  Our speakers are 20 feet in the air and plugged in the ceiling (old commercial building), so plugging/un-plugging is not an option.  Any other suggestions, we need help quickly as we open tomorrow.  Thanks, Don

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controlav
2 years ago
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ccubedContributor I
asked in Controllers and Music services

Sonos restart skips songs on hibernated NAS

I have my Sonos connected to a media library on my Synology NAS.  If I pause my playlist, when I restart it, if my Synology has gone into hibernation (which by default it does after 20 minutes) then the Sonos will try to restart where it left off only to not be able to connect (I assume because the NAS is in hibernation and is waking up).So while the NAS comes back to life, Sonos moves merrily along trying each song and returning the ‘can’t connect’ error.  The result is that Sonos skips sometimes hundreds of songs before the NAS is out of hibernation.I know I can turn off hibernation on the NAS as an option.Question:  Is there a way to set Sonos to query the NAS and if it isn’t able to connect immediately that it will wait 10 seconds and then try again before moving onto the next song, especially on restart?  Failing that, does anyone have an easy way to ‘wake the NAS’ before restarting playback to avoid this?Thank you. 

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Stanley_4
3 years ago
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ShayEdContributor I
asked in Controllers and Music services

Suddenly Sonos App will not acknowledge Apple Music

Sonos App worked without problem allowing me to access and play Apple Music.  Suddenly the Sonos app will not display the content of Apple Music on any of my devices.  I’ve gone into my Apple account and all is as it should be there.  Help

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S
1 year ago
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shed53Avid Contributor I
asked in Controllers and Music services

New Search and Music Library

I note from the post announcing the New Search that local music library was not included.  I’m puzzled by this as I can’t be the only person who has hundreds of albums in their local library.  I have two questions:Why was the local library excluded from the local search? Do you have plans to retrofit it into the New Search, and if so when will this happen?

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S
15 days ago
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EnEmAvid Contributor I
asked in Controllers and Music services

Update to 11.4 S1 has made rooms not work properly

Sonos been working reliably for years. Update to 11.4 has result in the following problems:-On Windows controller (only one I use) Rooms appear and disappear in the left hand pane. Can’t group rooms (assuming they are even present). Spinning cursor appears and then nothing. Everything also seem sluggish (music search, adding songs to queue, etc). Frequent appearance of spinning cursor. Rarely if ever seen before this update.Have restarted router, wireless network, internet and all Sonos components but no improvement. Network is working properly for all other functions.Any help or guidance appreciated.

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E
1 year ago
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WouterFContributor I
posted in Controllers and Music services

Sonos Radio can't play Radio station

Once again this morning, Sonos Radio can’t play any radio station in my favourites.My app is up to date. I already unplugged my Sonos devices and plugged them back in, but none of that works.Interestingly, the very same radio station does work on TuneIn, so it’s clearly a Sonos Radio problem.This happens regularly in the past few weeks, and the problem disappears after a few hours mysteriously… But then the next morning it’s back again.Why can’t this service “just work”??

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W
3 years ago
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Mustang91Contributor I
asked in Controllers and Music services

TuneIn issue

I am experiencing a problem with TuneIn on iOS. When I select a TuneIn station, the Sonos plays whatever station that was last playing not what I select. For example, if I am currently playing Station X, and then select Station Y, the Sonos continues to play X and not Y, though the display shows Station Y. I have to select the station I want again and then it plays. Weird, I know. Any thoughts? Thanks.

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Ken_Griffiths
2 months ago
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SunriderContributor I
posted in Controllers and Music services

Sonos S2 App (Android) - Where did "on this device" go?

It’s been a few days since I’ve played music on my Sonos system and evidently the app has updated.I no longer have the option to play the music that’s “on this device”.  What happened?  Why was this removed?  Is it coming back???I don’t use Spotify or YouTube Music.  I don’t know what Bandcamp is.  I want to be able to play the music that I own that’s on my phone.  And I don’t want to have to Line-In.  That was the beauty of the Sonos system and is why we invested in some speakers. This app is useless to me without the ability to play music from my phone.

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Airgetlam
11 months ago
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Penuttw0Contributor I
asked in Controllers and Music services

Link code to spotify error

I Have done what other messages threads have done and still have issues with the link code. Please help. 

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Sotiris C.
11 months ago
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Rob_95Enthusiast I
posted in Controllers and Music services

Setting Up Amazon Music Unlimited

How are people playing Amazon Music Unlimited through Sonos?  All I can manage to get on the S2 app is the Free, Prime version.  I called Amazon support and was told that S2 doesn't support Unlimited,  that I can only cast to a Sonos speaker that has Bluetooth or Alexa.  If that's true, that's nuts.  It seems that others here do use Unlimited on Sonos, but I can't see how.  I do subscribe to Unlimited,  10 bucks per month, but can only listen on my pc, phone or tablet and only using the Amazon App, not S2.

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R
2 months ago
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DrNaugContributor I
posted in Controllers and Music services

my streaming services no longer work on any of my products why?

Any idea why all my streaming services stopped working on all my Sonos products? I’ve deleted them, re-added them, re-authorized them… nothing…. I can’t play any music on my system and it’s been 3 weeks now

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Airgetlam
10 months ago
O
ormondContributor I
asked in Controllers and Music services

Wrong Music Folder

I've recently upgraded my computer and it now has a new name, but the same data drive which holds my music files.  I'm using Sonos V1.  When I try to play it gives an error that it can't find the music drive on my old computer.  I've tried to change the folder in Sonos, searched the registry for any instances of the old computer name, searched the drives for any file containing the old computer name.  All without success.  Any ideas? 

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O
10 months ago
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SwanseaEra300Contributor II
asked in Controllers and Music services

Amazon Ultra HD AirPlay2

I understand Apple Music sends AAC 256kbps to my Era 300’s when using AirPlay2 (despite Airplay2 supporting lossless). My question is, does Amazon send Ultra HD to my Era 300’s when using AirPlay2?  If yes, as established elsewhere on the forums, presumably my Era 300’s would downsample and playback at 16 bit 44.1? I prefer Amazon’s app interface and search, so trying to work out if there are any audio penalties to using Amazon’s app plus AirPlay2 vs Sonos S2 app. 

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S
8 months ago
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FirstpickrickContributor I
asked in Controllers and Music services

Removing products from app

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

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Ken_Griffiths
5 months ago
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daveslinacsContributor I
asked in Controllers and Music services

SiriusXM not accessible in Sonos

I have been streaming Sirius XM for a few years. Just lost the ability to browse SXM in Sonos2.  Reset all passwords and accounts and still not able to access SXM. Not sure what else to reset. 

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Airgetlam
3 years ago
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MobaContributor II
posted in Controllers and Music services

Anyone using a LTE Router without dropouts on Tidal?

Hi,I'm using a Huawei 4G Router 3 Pro and have dropouts when playing music from Tidal HiFi. When I'm playing internet radio or using another music service (Telmore musik), which is lower bandwidth (320 kbps) I don't have dropouts. I'm using a Connect gen. 2 hardwired to the router through an unmanaged switch.  I know that LTE routers are not supported by Sonos, but am wondering if anyone has managed to use Tidal HiFi with a LTE Router? ​​​TIA Moba

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Simon B
3 years ago
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ProfBPRContributor I
asked in Controllers and Music services

Sonos Move appears on one device but not another

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

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controlav
3 months ago
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StarKillerContributor II
asked in Controllers and Music services

Not enough space to import all the playlists // Synology - OS 10.15

Hello everyone, recently, when I try to update my music library (Nas synology > music mac os Catalyna), I receive a message: not enough space to import all the playlists. I have almost no playlists on my itunes so I don’t understand (max 10,15 playlist with something that 1000 or 2000 songs in totalà. Is there a way to clean up itunes playlist not visible in itunes app?Thanks guys, have a good day

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buzz
1 year ago
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benwillcox13Contributor I
asked in Controllers and Music services

Music library keeps losing connection

HI,  I recently added my iTunes music library to the Sonos app on my PC.  All the songs are there and its even plays a few bars of them but then loses connection and moves onto the next….its driving me mad….any ideas,  the music library I stored on an external hard drive wired into the PC.

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ratty
1 year ago
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SatheesContributor I
asked in Controllers and Music services

Is ipad 9th gen supported for trueplay tuning?

I trying to use Trueplay for my arc+sub3+ones setup and am consistently getting noice error even thought there is pin drop silence. I tried with older generation (5th,6th and 7th) ipads and it worked fine. Please help me fixing issue

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Stanley_4
1 month ago
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lilyblueContributor I
asked in Controllers and Music services

Audible Library Organization

Is there a way to order/organize the Audible library on the Sonos app? Every time I want to listen to a book, I have to sort through any number of other books. I’ve called Audible but they can’t help and suggest that I call Sonos.  I have over 50 titles in my library. There are 3 of us in our household so we have a lot of books and read for different reasons and at different paces. 

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8
3 years ago
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Roy246Contributor I
posted in Controllers and Music services

Playlists not appearing on one controller

Hi my Playlists appear on the app on my iPhone, but not on my iPad. If I play my playlist though my iPhone and then open my iPad all my playlist appear. How do I get them to appear on the iPad without having to play though the iPhone

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Corry P
3 years ago
J
JlewContributor I
posted in Controllers and Music services

Troubleshooting while listening to music system turns on and off

One room constantly turns on and off 10 seconds at a time about every three minutes While listening to music it has four connection to Wi-Fi it’s plugged in and working fine other than

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Rowena B.
3 years ago
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Mr Omneo
posted in Controllers and Music services

WAV files missing from library

I have an album in my library which is in WAV format (it was a download from a vinyl I bought, so I can’t rip it into another format)  I have listened to it several times over the last 2 weeks via my Sonos system but today, after updating to the latest version of the app, the album no longer appears when i search for it.If I navigate to the folder  sonos will play it but it won’t show in a search. The files haven’t changed in anyway, so I can only assume someting has changed with the app?  I saw some old posts which refer to problems with WAV tags but the articles they link to no longer exist so I can’t check what was mentioned in them to see what they suggest.if anyone has any ideas I’d appreciate it

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pwt
2 years ago
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