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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,695 Topics
  • 53,189 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7695 Topics
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Turn_it_upAvid Contributor I
posted in Controllers and Music services
No products found

Since the last app update, whenever I have the app up on iphone and put it in the background, when I come back to it I’m greeted with “no products found” and it takes a few seconds to recognize the system again.

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B
1 month ago
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tabaakenContributor I
posted in Controllers and Music services
Cannot use my sonos system after the update

After the app update I just cannot use my sonos system. I did reset the app and added my speakers to the system but the app was not responding. I deleted the app and installed it again, but still the same issue. I spent literally hours with sonos support but they provided me with no solution. The situation is so disappointing. Does anyone know any workaround ?

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Ken_Griffiths
1 month ago
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r4rossContributor I
asked in Controllers and Music services
User created playlists

HiI used to be able to create my own playlists, using some local library items and some Spotify items, for playing while we have people round.Last time I tried, I could not see any mention of playlists in the new app.Can anyone advise what the latest position is in terms of being able to create my own playlists as above?Thanks

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MoPac
1 month ago
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KenXBContributor I
asked in Controllers and Music services
SONOS will not play tunin station WFMT

For several days now I cannot play tunin radio station WFMT. In the SONOS app when I select WFMT , the station logo appears along with the Play button. When I click the Play button it changes to the little ‘please wait while I connect’ circle. After a second or two it changes back to the Play button and the station does not start playing. Click the play button again and the same thing happens - the SONOs appears to be connection but again it stops and shows the play button. All of of my other tunin stations continue to connect and play without this problem

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25 days ago
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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
Request for Enhancement to Sonos App - Link System Name to Wi-Fi SSID

I would like to request a new feature to be added to the Sonos S2 (NEW) App.  It would be very helpful if the “System Name” field was linked to the active Wi-Fi SSID in use.  For example it would be helpful if my system name automatically changed from “HOME SYSTEM” when logged in and active on Wi-Fi  “SSID1” and then changed to “COTTAGE SYSTEM” when logged in and active on Wi-Fi “SSID2”.  Thanks David Wilkinson

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Corry P
25 days ago
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Robert_73Contributor II
asked in Controllers and Music services
I cannot load my music library on my MAC on to the sonos app. I am running all the latest software including OSx Sequoia. Is this an ongoing sonos issue?

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

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A
22 days ago
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TheRoadrunnerContributor I
posted in Controllers and Music services
New Sonos App was a mistake - admit it and start from 16.1 again

There can’t be much positive said about the new app, just watch the threads in this community and other relevant fora.On my OnePlus Nord CE 5G, the app most often just shuts down within seconds. When it does start, it knows nothing about my system. (clear cache sometimes helps, uninstall/reinstal also tried)I am a loyal Sonos customer with Sonos Arc Sonos Sub, Sonos Move, and Sonos One, and I feel the value of this big investment is drastically reduced without a working app.If you insist on this complete redesign of the App, why don’t you introduce it as a new app, and see if it catches on with the users, and leave the old version in maintenance - or perhaps make it open source for people to maintain in a democratic way.

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almazri
24 days ago
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rocker18Contributor I
posted in Controllers and Music services
Is Sonos going to rewind the last release given the problems?

We invested heavily in Sonos for our home - and frankly spoke highly of it to others. I have used your competitor C4 previously and wasn’t thrilled with its performance and found Sonos to be way more user friendly. Since the release this spring, we have no functioning system - and have contacted Sonos support to no help.  Basically we are being told we need to upgrade our network and all amps that was brand new in 2018!!? That’s insane. And you’re loosing business now to future customers who will not buy your products again because we don’t trust you won’t do this again? You need to earn back your customers by offering them a solution rather than just telling them to upgrade all their components again. Brutal - if Sonos is reading this hopefully, you’ll do something to right this wrong so customers can trust your brand.  

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controlav
1 month ago
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TwiceforluckTrending Lyricist I
posted in Controllers and Music services
Android App and TruePlay

It still seems that the latest version of the Android App is missing the TruePlay toggle. This is annoying in itself, but I also have an iPhone so have performed TruePlay tuning on that recently. My question is - is the TruePlay tuning running at all times? If I can't see the option to toggle on/off in the Android app, does that mean it's not running (or turns off) every time I use my Android app to control my system...? The surround sound options show something like "distance to left/right speaker > 2ft", whereas it used to be greyed out on the old Android app if TruePlay was enabled. What does this mean? When I access the system from my iPhone, TruePlay is there and is toggled on. But is it on only when I access it again with my iPhone..? Anyone have any idea here? (Probably not Sonos 😄)

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5 days ago
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Jim Torres
asked in Controllers and Music services
Music Library

I still can’t add my Music Library. Is anyone else still hung out to dry?

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R
1 month ago
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Del TortoContributor I
asked in Controllers and Music services
Sonos App

Why can’t you control Sonos from more than control?

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Airgetlam
1 month ago
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LittlenewtContributor I
asked in Controllers and Music services
alarm problems

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

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L
1 month ago
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johnbyczContributor II
asked in Controllers and Music services
Sonos apps won't display the names of Apple Music playlists

Just what the title says. The names of my Apple Music playlists are just blanks, just white space. This is true on my iPhone, my iPad, my desktop controller (Windows) and my Apple Fire tablet. All are S1; don’t get me started on how Sonos has abandoned users of S1.This seems to be a system problem and not a matter of deleting-then-adding my Apple Music service, which I’ve already done. Do any other users see this? Is Sonos aware and are they addressing it?

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controlav
1 month ago
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jebrickContributor I
asked in Controllers and Music services
App can't find Play:1 speakers with new router

The IOS app could not find my products after a replacement router was installed.  I did a factory reset as the app said and the router is showing the speakers.  The app took me through setting up the speakers then failed to link them to my account( on the app).  Now the app can’t find the Play:1s and I am not sure what to do next. 

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controlav
1 month ago
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KB17435Contributor I
asked in Controllers and Music services
total loss of system after reloading new sonos app

I couldn’t get Sonos to stop playing pandora. After unplugging everything it would resume pandora even though I had paused on the app. I deleted Sonos and pandora apps to get it to stop.  After reloading the Sonos app, it can’t find my products , even though when you first go to settings you see all my products for about 1 second until it says no products found.   I could not get it load, said it was not compatible with sonos2. I reloaded original Sonos 1 app. It only loaded one product, a gen 1 play 5. Then, it told me that my play 1s are not compatible with Sonos 1. This after Sonos 2 told me not compatible.  Long and short, I only have one of eight products that will successfully pair with the system, though all will let me go through the green light/ orange light/ switch to Sonos temp WiFi , then says not compatible. Crazy part, if I go to pandora that I had to reload , it has every speaker available to me EXCEPT the play 5 that Sonos let me load. I can only use them with pandora a

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K
1 month ago
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EzwebbyContributor I
asked in Controllers and Music services
Is the Android S2 app working now?

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

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Airgetlam
12 days ago
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StefgContributor I
asked in Controllers and Music services
Starting a Radio on Deezer has stopped working

I like to play albums and when I like a particular song I used to Start Radio so that I can discover new songs that are similar to the one I was playing.This was working well until recently.Here's the behaviour. Song is playing on all or any of my speakers (one, port, roam)I click on ... On the bottom right (latest app version on Samsung S22)Under Deezer I select Start RadioThe current song is interrupted and a new song title is displayed, it plays for 5" but no sound is played. Then another song title is displayed and the same thing happens.The app scrolls through different songs starting them but not playing anything. 

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G
1 month ago
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gazoContributor I
asked in Controllers and Music services
I lost the radio station

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

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21 days ago
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StockHolderContributor I
posted in Controllers and Music services
Have the devs responded to all the terrible feedback?

Long time Sonos user here, have purchased 15+ devices over the years for myself and as gifts. I’m absolutely shocked at the new app and subsequent updates. As I look in this forum, all I see are posts about features that have been removed or no longer work: alarms, TuneIn Library for custom URLs, queue issues, etc.  What I don’t see in any of the replies are devs discussing fixing ANY of these issues. I see updates still being pushed, with the same broken/discontinued functionality. From an investor standpoint this is deeply concerning. I get Sonos (ticker SONO) is trying to monetize and force subscriptions to various music streaming services, but when they’re losing this much money, that should be a wake up call. My brother shorted Sonos when it was nearing a high of $19. It’s now around $12. No one likes the direction the company is headed. People first purchased the product because of the ease of use, versatility, support for nearly any streaming audio service, and audio quality for

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R
1 month ago
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slash755Contributor II
asked in Controllers and Music services
Adding Music Library Error Message

I have a Music folder on my desktop that I am trying to add. This is on MAC OS.When I try to do this it says Sonos was unable to add the folder and access is denied?

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1 month ago
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Larry BouffardContributor I
asked in Controllers and Music services
Amazon Music Unlimited does not show more than one album by artist. Amazon app does.

Very simple, while this has worked for years, now when I search an artist on Sonos iOS app or by voice control, I only get one album by the artist selected.  On the Amazon app I get all the albums.  Reset the entire system and router, removed and reinstalled the Amazon service in the Sonos app…..  Same result.  

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L
1 month ago
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LLIDContributor I
asked in Controllers and Music services
Sonos Future Plans

For a long time , I have been waiting for Sonos to release a remote control for their products. Not one on a smart device. I do not always want to look for my phone , unlock my phone, find the app and look through a music service to play music. Is there any word on the development of a physical remote with basic commands and music presets on it? I know of one new company that is currently making connected amplifiers that does this and they are doing well. Any idea if Sonos would consider something so simple yet useable? 

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buzz
28 days ago
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Gary YContributor II
asked in Controllers and Music services
Tunein (new) reauthorize fails

Today, my app tells me that I need to reauthorize the TuneIn app because account access has expired.  I follow the simple on screen process that takes me to the TuneIn website to authorise the connection but I get a message saying the pairing didn't work"Something went wrong when trying to pair to your Sonos System.Please return to the Sonos app and try again using the same credentials."Anyone know how to fix this?Thanks

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D
8 days ago
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Curley1Contributor I
asked in Controllers and Music services
sonos app

Hi I am considering purchasing some Sonos speakers , I was in Harvey Norman & the sound test from them was amazing. I am completely new to smart speakers. However I am very concerned about all the problems associated with their app. I have an iPhone , the man in the shop said it was mainly people using android that were having difficulties with the app. Is this true ??

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MoPac
28 days ago
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fvulteeContributor I
asked in Controllers and Music services
Cannot Remove Old WiFi Network

Hello all,I have a house full of Sonos Play 3s and a Sonos 5 speaker that were old on my IOT WiFi network.  I wanted to move them back to my non-IOT WiFi network, which proved impossible using the normal “update your network” workflow through the app.  I got frustrated and factory reset every single speaker and connected them to my non-IOT network one by one.  Well, three days later and half the speakers migrated back to the old IOT network, and some didn’t.  I see both networks listed again in the app, and even when I try to delete the old network, it reappears about 10 seconds later.  Any ideas on how to fix this once and for all, I’ve wasted enough time trying to fix this and am tiring of constantly having to be patient with this system.Thanks in advance.

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press250
1 month ago
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