Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,690 Topics
  • 53,130 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 96
  • 345
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 109
  • 835
7690 Topics
M
MarcovangennipContributor I
asked in Controllers and Music services
music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library  Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look. 

835
T
1 day ago
T
Tom_69Enthusiast II
posted in Controllers and Music services
New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

390
M
2 months ago
T
Tracy-hillContributor I
asked in Controllers and Music services
problems with new Sonos app

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.trying to adjust volumes is almost impossible and VERY VERY frustrating.fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.when will these problems be fixed..?

384
1
13 days ago
Majo133
Majo133Renowned Enthusiast I
posted in Controllers and Music services
TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

370
B
2 months ago
R
Rip TornContributor I
posted in Controllers and Music services
New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

345
L
2 days ago
A
Adabs77Contributor I
asked in Controllers and Music services
new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

309
E
2 months ago
C
conorEnthusiast I
asked in Controllers and Music services
Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?I’ve reset the speakers and restarted the apps.

288
R
1 year ago
P
PoullContributor I
asked in Controllers and Music services
Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

269
Corry P
3 years ago
I
IambashContributor I
posted in Controllers and Music services
Why is the new Sonos App crap?

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

268
R
2 months ago
A
ArboriaSoundTrending Lyricist I
asked in Controllers and Music services
New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

268
Airgetlam
9 days ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services
Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

247
C
1 year ago
D
David WellerContributor II
posted in Controllers and Music services
New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

231
S
1 month ago
T
tidepoolerEnthusiast I
asked in Controllers and Music services
Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

227
G
2 months ago
S
salami slicesContributor I
posted in Controllers and Music services
How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

226
Y
1 month ago
P
prAscoContributor I
posted in Controllers and Music services
Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

225
B
11 days ago
W
WebbdogContributor I
asked in Controllers and Music services
New app Sucks!!

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

223
D
2 months ago
E
Eking708Contributor I
asked in Controllers and Music services
New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

221
E
2 months ago
M
MorgpierreContributor I
asked in Controllers and Music services
random muting on my system

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

215
A
2 months ago
B
Beakerb33Contributor I
posted in Controllers and Music services
New Sonos app - The worst ever

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable. Playback Failures: None of the speakers will play music after attempting to manage them through the app. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.I urge you to provi

210
MoPac
14 days ago
U
User185753Contributor I
posted in Controllers and Music services
New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

192
M
3 months ago
S
SimpleGuyContributor I
asked in Controllers and Music services
New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

186
U
2 months ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

183
G
2 months ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Music Library Compilation Issue under new 16.3 Firmware

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

181
Schlumpf
5 days ago
C
CarnesureContributor I
asked in Controllers and Music services
Amazon Music no longer working

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.I have tried:- uninstalling and reinstalling Sonos app- re authorising Amazon Music- other devices (same behaviour)- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).I attach screen shots as examples. I also have a video o

180
Schlumpf
1 month ago
W
WhiskersContributor I
asked in Controllers and Music services
Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

176
J
4 years ago
Terms & ConditionsCookie settings