Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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Despite resetting the SONOS system as advised on another forum and checking that my address is recorded as UK, BBC sounds is not listed as a service. We are still able to access BBC through the MyTuner service but are constantly reminded the service will end soon and to use BBC Sounds. I know how to go into the settings and how to add a service but not sure how to add it to the services. TIA Theresa
I do enjoy the music options available with Sonos Radio HD. However, when I have this music feed running, the channels will get very loud for about 1 second at the end of each song. Is this something anyone else has encountered? Thanks1x Arc , Sub, 2x One SL, (plus a Roam SL and a Port)
Dear Sir/MadamDue to a PowerPoint problem, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working in the Sonos App. I cannot get it to play anything until I try to play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help
When creating or editing an existing Alarm I am unable to select a Pandora radio station from my list of saved stations. My existing alarms configured with Pandora station are working fine just cannot change to a different Pandora station. iPad Pro Gen 3 iOS 16.3Sonos 14.20
I can stream radio station KROQ (106.7 in Los Angeles) no problem in Sonos via TuneIn. I am trying to set the station as the selected music for an alarm. Is there a way to find the path to select this in the main part of the app or does anyone know what the path is to select it? When you go into the select music portion of the Alarm it gives you a ridiculous amount of drill down menus many of which have multiple alphabetical listings - ie they go A->Z A->Z a few times over. Additionally there is no search option to just search for what you are looking for in what appears 100s of possible selections. I know it is possible as I have one alarm already set to KROQ but I can’t remember how I found it. Thanks!
Since the beginning of the season, I’ve been able to stream Seattle Kraken games on my Sonos system by tuning into their local station (KJR). Starting last week, my access to these broadcasts has been denied. This problem occurs when I try to access the broadcast via Sonos radio or TuneIn. Does anyone out there have any suggestions as to whom I should contact regarding this problem?
Hi all. I have my Beam (Gen 2) hardwired with 2 SonosSL as surround speakers (not hardwired). Until recently they were all connected via SonosNet showing WM:0. today SonosNet is greyed out and they are showing as copied below. Any ideas? The only change recently made was static IP’s for all devices. Secondary question, Should I disable my Wi-Fi network that I previously used? Maybe that will “force” SonosNet? Or does it not work like that?
After switching on my speakers my app (S2) says that there is an error with my WiFi and let's fix it. I spend about 10 minutes trying to rectify this for nothing cause it still unable to find my products. Tells me to restart my broadband, turn off and on my products, press the two buttons on the device yet still not find anything. Everyday I go through this and now enough is enough. I was looking at getting the arc and sub but due to these using the app I'm put off getting them for this reason.
I keep getting 701 error when I go to play my Spotify Songs. When I play from ANY other playlist on Spotify, it all works fine. Im a little annoyed the Sonos keep just putting this down to a ‘network error’ and to restart my router to be honest. What difference does it make if its MY playlist or another playlist on Spotify??
There are 4 Sonos devices in my house; two in the living room, one in my office, and one that my partner owns in the bedroom. The two in the lounge are a stereo pair, the others are single speakers.Somehow the one in the office and the two in the lounge have become connected, and show as “Office + 1” when I play via Spotify Connect. I don't want that- I want to have them separate.So I opened the Sonos app, and tried navigating to groups to see if I could separate them somehow. However, when I do this, it asks me for the password to my partner’s Sonos account- one I don't have, because she's away on business at the moment.So, I turned her speaker off and tried again. It now says “Groups is only available for systems with three or more rooms”, so I can't change it.I don't want to add hers to a group, I just want to ungroup the ones I own. I should be able to do that without needing two passwords. What am I doing wrong here? Does anyone know how I can fix this without resetting the entire
Every time I try to access the System option in settings, the app just closes.This started happening a couple of weeks ago.App is version 14.20.1Build 70436090Phone is Google Pixel 3 on Android 12I’ve restarted the phone but it didn’t help. I haven’t yet re-installed the app.
Even after a re-install of the app. This applies to both the app on the iPhone and the PC app. Thanks for any thoughts.EDIT: this only fails when listening to radio feeds. Works fine when playing my music library. IfI switch back to a radio feed, it shows the same title from weeks ago.
Can somebody please advise on whether I can get Sonos/Spotify playing nicely with the Samsung Family Hub (runs on Samsung’s Tizen O/S I believe)? The Spotify App runs on Tizen on the fridge. It can see Amazon firesticks and Amazon speaker devices as things that it can play to (apart from being able to play on the fridge speaker itself). Whether I run the Google or Alexa voice assistants on the Sonos speakers I have, I cannot get it to see the Sonos speakers though. I have a Move and a One. From some desktop research, it looks like Samsung may only support the Sonos speakers through a Hub/Bridge, which is not possible to use as I’m on S2. Is there any way round this? My desired outcome is to be able to change the Spotify music on the fridge, outputting the music to the Sonos speakers (as a group - the two speakers are at different ends of a long room).
For the last month I have being having issues with my system dropping out!Not recognising systemnetwork not founderrors 1001/1002un able to pair or unpairmobile app not working to operate ststem random music coming on in the middle of nightunable to switch off all apps n the last 4 weeks- system perfect for years.had to reset Sonos amp to factory settings plug into router to recognisesystem shows up on app- but smo keeps droppingi use a boost to my router- 5 years use no issuescall Sonos Tech in the Phillipines- absolutely zero use- insists it is my router which is a Optus supplied sagemcom gateway fastener 5566TNthey state this router will not work with Sonos ( it has been for the last 5 years trouble free???)sonos won’t tell me which router I need to get- I have used Sonos since 2007 and these last few weeks has made me wonder what the F@&k has happened with them- you used to get help technically in the day - now it’s a call centre- zero help!can someone please advise- internet
Hi. I have a pretty old Sonos S1 system with a bridge, which has the latest 11.6.1 software. Works great with all streaming services. I have an old iTunes Music Library on a newly formatted Mac OS Extended (Journaled) external hard drive. I am able to see this library directory when I select to mount a Music Library from the Sonos app, and it tells me it’s pulling my songs in (“SonosMusicLibrary” is now set up on your Sonos system. Your music is now being added to your Sonos system. This may take several minutes to complete), but that never happens and I see no songs at all in the Sonos app (running on a MacOS laptop with Catalina, a pretty new iPad or my Android phone).This is a Music Library directory that I used to have mapped to Sonos before S2 came out, so it was working great at one time.The original library is very large, so I created another directory with just a few MP3 directories in it and that still does not work.I submitted Diagnostics 989657620.Please recommend what
Hi,I have created an Amazon music unlimited account and I've One doubt regarding the music quality.I've a Beam Gen 2 + Sub Mini + 2 Ones and I've seen that I only get Dolby Atmos if I send the music with the Sonos app. If I send the music using the Amazon music app I can't get Dolby Atmos sound.Do you have the same issue?
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