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Question

Sonos stops playing Spotify commercials

  • 26 July 2024
  • 1 reply
  • 23 views

HI 

 

My Sonos and Spotify are up to date. But during or after the ads, i dont have any sound. Has to do with Sonos, because i don't have any issue in the car. Someone a solution for this? 

1 reply

Userlevel 3
Badge +2

Hi @Serge van der Baan and welcome to the Sonos Community!

So we were tracking an issue like this earlier in the year, from our side it appeared to be resolved for customers during March. Hopefully the issue is not making a comeback, if you have not done so already I would recommend removing and reauthorising the Spotify account on your Sonos system. If the issue continues then it would be best to reach out to our technical support who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

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