Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,264 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3839 Topics

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alfonsi franckContributor I
asked in Controllers and Music services

SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck

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50 minutes ago
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toddnuhferContributor I
posted in Controllers and Music services

upcoming software update for iOS

Hello, I have read that there is going to be a new iOS software update and I’m curious to know if the update will continue to allow different aged speakers work on the same platform or will we have a scenario like the original Sonos app and now Sonos two, depending on the age of the product will depend what application it will need to run on. I have many many Sonos speakers throughout my three level home and I already have to run 2 apps for all of my speakers and I do not intend to add one more dollar until I am sure I won’t run into this scenario again.  Thanks for any update as I did plan to add a few smaller speakers with microphone but if more are to marked obsolete then I am done with sonos.  Thanks

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buzz
5 hours ago
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bjcc54Contributor I
asked in Controllers and Music services

Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

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buzz
5 hours ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

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User63453
15 hours ago
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Jmwarren85Trending Lyricist I
posted in Controllers and Music services

Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2? Scenario:I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. Problem:After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds. Fix NeededRestore previous function to allow Gapless playback on looped tracks.and/or Allow reverting to a previous firmware(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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17 hours ago
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Zolino MohamedContributor I
asked in Controllers and Music services

I need the password

Moderator Note: Modified in accordance with the Community Code of Conduct.

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106rallye
23 hours ago
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BrentoContributor I
asked in Controllers and Music services

sonos can’t play Itunes playlist. error Can’t find server

Songs appear but won’t play file.  No server found 

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Sotiris C.
23 hours ago
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Pabs58Contributor I
asked in Controllers and Music services

Spotify playlist I created can't be played on Sonos " grey" highlighted "

For some reason suddenly some of my Spotify playlists I created are highlighted grey and cannot be played on Sonos ?The playlists are OK on the Spotify app and they play  fine !Any thoughts ? Thanks 

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Corry P
23 hours ago
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A.keremisContributor I
asked in Controllers and Music services

IKEA Symfonisk- Spotify not in S2

Hi there, we bought an IKEA Symfonisk wall speaker and it looks and sounds great. However, neither myself (android) nor my wife (IOS) can find Spotify in S2. We rebooted everything, changed networks, reinstalled apps, but nothing. It is nowhere to be found in the list of services in S2. My wife managed to connect Spotify with the speaker once without S2. Only once however. My Spotify sees the speaker but cannot connect to it. Keeps flashing and saying connecting... Anyone with a similar challenge or experience to help? BestAnestis

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Airgetlam
1 day ago
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SK_PLContributor I
asked in Controllers and Music services

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

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AjTrek1
1 day ago
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jpp6469Contributor I
asked in Controllers and Music services

radio sur sonos

Problème sonos france inter

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1 day ago
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NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

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Airgetlam
1 day ago
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ChisWallyContributor I
asked in Controllers and Music services

Sonos app "cannot find" songs in iTunes playlist, but can in Artist folder

I’ve seen similar posts with this issue, but cannot find a resolution to mine.  I have iTunes library stored on desktop PC, with the entire library synced to DS220+ NAS via Synology Drive. The synced folder on the NAS is what my Sonos app is synced to for my music library. All the songs appear as they should, and playback no problem. However, when I go to the Imported Playlists folder in the Sonos library to access my iTunes playlists, some of the songs show as the file name: “Artist - Title.mp3”, and won’t playback as Sonos app shows error message:  “Unable to play (Song file name/location), cannot be found”. But the song appears and plays normal when going through the Artist folder and the file name doesn’t show with the .mp3 extension like it does in the playlist error.This obviously appears to be some issue with the playlist file iTunes is generating, but I don’t know what it could be...since the playlists sync fine and some of the songs will appear/playback as normal, but som disp

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Corry P
2 days ago
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Pefler77Contributor I
asked in Controllers and Music services

YouSee musik virker delvist ikke

Vi har nu i et stykke tid oplevet, at man ikke kan søge i YouSee musik, og pga noget kan min hustru browse og afspille sine favoritter mens jeg kan slet ikke noget. Dette foregår kun i Sonos app, dvs. den almindelige YouSee musik app virker for os begge. Vi har tjekket status for YouSee musik tjeneste og den var grøn, så alt bør fungere. Vi har ligget af og på siden samt geninstalleret Sonos appen og hverken af disse har afhjulpet problemet. Der har nu været sådan i et par uger. Er det en, der har oplevet det samme? Mvh Petr Moderator edit:Google Translate- For a while now we have experienced that you cannot search in YouSee music, and for some reason my wife can browse and play her favorites while I can't do anything at all. This only takes place in the Sonos app, i.e. the regular YouSee music app works for both of us. We have checked the status of the YouSee music service and it was green, so everything should work. We have been on and off the site and reinstalled the Sonos app and n

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2 days ago
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dcwintonAvid Contributor III
asked in Controllers and Music services

How do I remove playlists and other sources from old accounts or services that are no longer active?

For reasons not relevant here I had to resubscribe to Qobuz with new account credentials.  Sonos is still showing playlists, albums, etc from the old account and the new account at the same time. Since I don’t remember which was on which account, I frequently start to play something from the old account and Sonos goes all algo agro on me.  “No can do” it seems to say.  Except it says it in far less poetic ways.  How do I get rid of all of those defunct sources from the old account? I would think that Sonos would just sync with the credentials it has NOW, and not show stuff from an account that is no longer active, but sadly it ain’t doing that. And, of course, I can’t go onto the Qobuz website and manually remove that stuff because, well, the account doesn’t exist any more.  

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Mr. T
2 days ago
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Stormboy1866Contributor I
asked in Controllers and Music services

New releases not showing for You Tube Music

Hi. I use You Tube Music on Sonos and like scrolling through the 25 or 30 new albums on “New Releases” but for some reason about a week when I go to “New Releases” on Sonos it only shows one or two new albums. Does anyone know if this is a Sonos problem or a You Tube Music problem?  And more importantly how it can be fixed? I tried re-installing You Tube Music on Sonos but nothing changed. Thanks! 

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controlav
2 days ago
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CrannersContributor I
asked in Controllers and Music services

Lost Shazam playlist

Hi, my wife and I both play our Shazam tracks via our iPhones through our Sonos amps. For some reason a few weeks ago it started only listing and playing her Shazam tracks on my app. I have no idea why it has stopped accessing mine as the Shazam app has them listed correctly. It is really annoying as I can no longer just play them as a playlist, as I used to.  Any suggestions as to how to solve this would be much appreciated!

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2 days ago
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Stephen S 123Contributor I
asked in Controllers and Music services

Ghost tracks in Music

This appeared two years ago as Deleting ghosts from my Sonos Music Library but the answer doesn’t work for me.I use my iTunes music library as the source for the Sonos music library.  I regulary update the Sonos music library when the iTunes library changes.  ITunes imported an unrecognizable album and named the tracks: Track 01, Track 02, etc.  I used the iTunes Find Info to change the album name.  Everything went into Sonos including the ‘Track 01’ ‘Track 02’ song titles.  I then went into iTunes and used Find Info to manually enter the real Track names.  I used iTunes to delete the Track 01, Track 02 files and confirmed they were not in the iTunes Music folder.  Everything looks correct in iTunes AND the iTunes music folder.  I then reupdated the Sonos music library.  Now, for each song I have two selections: The track name I entered (correct) and the original Track 01 . . .  I can’t see how to remove the Track 01 . . . from the Sonos Library.  These don’t exist in the iTunes librar

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2 days ago
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MiddtownContributor I
asked in Controllers and Music services

App not loading

Having an issue for a couple days now. The app doesn’t load completely. My system works when I choose to play through the Spotify app and my network is working.  I’ve uninstalled and reinstalled the app and signed in and out several times. Same outcome of dead screen.   

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2 days ago
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DrSnapContributor I
asked in Controllers and Music services

How to cast from Tidal app to Sonos?

Hii am looking to switch over from Spotify to Tidal.but one of the main features I use is Spotify Connect, where I can select my Sonos speaker(s) from within the Spotify app.i read that the same should be possible from Tidal app, but my Sonos speakers don’t show up in the app.. (Screenshots above show Spotify app and Tidal app next to eachother).And I KNOW that I can use apple AirPlay but that is not what I want, because my phone doesn’t always have good Wifi reception, so I want the music to be streamed directly from the Tidal Server to the Sonos speaker and not going through my iPhone.  BONUS QUESTION:Is Tidal integrated with Sonos Voice command? Currently it is still not possible to search for Spotify music via Sonos Voice command.

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Corry P
3 days ago
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InnesContributor I
asked in Controllers and Music services

Laggy controller

Anybody else experiencing laggy performance on the S2? Mine’s horrible, volume control takes an age to adjust and going back the app after songs have played, it takes forever for the song that’s playing to update on the app.  I’ve had Sonos gear for the past 10 years and honestly long for the days when everything just used to work… 😢

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3 days ago
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BryaldoContributor I
posted in Controllers and Music services

Request to Add Music Service - Aimi.fm

Feature RequestHello! I’d like to make a request to see a music service added to the list that Sonos offers. I’ve searched and it doesn’t seem to be there. It’s called Aimi.fm and they have a dedicated iOS and Android app as well.I use this streaming service all the time, but I have to play it via their native app because it’s not available on Sonos, which causes some streaming problems since the speakers aren’t being recognized as a “group” like they are when you play something through the Sonos app, and eventually they fall out of sync with each other.It would be awesome if this service was added to the list. Thank you!

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3 days ago
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francic46Contributor I
asked in Controllers and Music services

Same Sonos app with my account on two phones

It’s a couple months that I can’t use Sonos on my iPhone and my wife’s one. Before I could use the app on my phone, listen to music with Spotify and control the same song on my wife’s phone. My wife could use the same app on her phone, without any problem. Now, if both apps are installed on both phones, I have ‘no connection to Sonos’, then follow the procedure using bluetooth and position, but at last I have no connection at all. If I deinstall the app on one phone, the app on the other one is working again. I hope I explained what happens. Is anybody able to help me? Thanks

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AjTrek1
3 days ago
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Lars van der MeulenContributor I
asked in Controllers and Music services

Spotify album time out

In the Sonos app, spotify works for Playlist and Numbers and all others….but when I select Albums (my libary) I recieve a time out failure…..spotify connection renewed, sonos app reinstalled, chatted for hours with Sonos and Spotify….no resolution…..issue occurs on Desktop (W10, Iphone, Ipad)

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3 days ago
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TwincamanAvid Contributor I
posted in Controllers and Music services

SiriusXM not playing

Why is there so much trouble connecting with SiriusXM lately?

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3 days ago
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