Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,971 Topics
  • 20,484 Replies

2971 Topics

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rasmusbContributor I
asked in Controllers and Music services

Apple Music service disappeared over night

Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed. If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn. What is going on? Internet is working fine.

14
S
57 minutes ago
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Creed666Contributor I
asked in Controllers and Music services

TuneIn Radio

Does anyone know why TuneIn radio is unable to play Radio X today? It plays its sister station Radio X Classic Rock perfectly

0
C
5 hours ago
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fartymcgasbagContributor I
asked in Controllers and Music services

Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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M
5 hours ago
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Fletch2803Contributor I
asked in Controllers and Music services

Best device for S2 for ease and functionality

After many hours of effort I have finally upgraded my old S1 to S2 with my Play 3's.I am using a new Samsung Galaxy S8+ tablet but there seems to be limited functionality on this device.I would like to add Samsung music which resides on this device.I would also like to add my CD collection which is on my laptop.It appears there is an issue at the moment with Sonos and adding libraries but I can't even see an option.I am a bit traumatised about being too ambitious at the moment in case I undo the many hours already spent. Is there greater functionality on a laptop than a tablet ?Any help is appreciatedFletch  

1
jgatie
5 hours ago
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johnrf4321Trending Lyricist I
asked in Controllers and Music services

speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

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6 hours ago
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RunronContributor I
posted in Controllers and Music services

pandora unable browse

Pandora unable browse. All other apps work fine.

2
R
7 hours ago
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Ar baContributor I
asked in Controllers and Music services

conexion spotify

No puedo conectar Spotify a la app SONOS 

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Ken_Griffiths
9 hours ago
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markjalbContributor I
asked in Controllers and Music services

Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

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D
9 hours ago
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TilionContributor I
asked in Controllers and Music services

deezer, amazon music disappeared

Since this morning and an update, all outside services disapeared. I can’t add Deezer it’s not proposed anymore. The services list is empty.please helpthanksCarole

5
J
10 hours ago
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delabrièreContributor I
asked in Controllers and Music services

using sonos application

in the "manage" menu of the Sonos application, I can't access the music library settings or update the music library, these suggestions appear in grey. 

1
buzz
10 hours ago
pl_svn
pl_svnContributor II
asked in Controllers and Music services

Sonos updates take forever!

hieach and every time there’s a system (HW) update it takes forever to installI tracked the issue down to… some Sonos speakers registered in my account are in a different house (my country house) and the updater keeps searching for *all* of my speakersI believe this behaviour started with OS2 This can only be fixed by Sonos, right? :-/

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pl_svn
12 hours ago
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Jaynie2402Contributor I
asked in Controllers and Music services

losing my hair!!

For the love of God please can someone help. For so many months now I’m in despair with the 6 Sonos speakers I have in this house!Everytime I try and play an album from my Amazon prime account (which was always working perfectly for 3 years) now isn’t!! It either doesn’t play the artist at all or plays 1 track or so and then plays something completely random. What is that about?!! I’m seriously tearing my hair out!! Please help someone. Thank you  

1
G
21 hours ago
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lithdocContributor I
posted in Controllers and Music services

YouTube Music playlist problem - only 100 songs?

I have a 17 device setup and have extensive 300+ song playlists on YouTube Music.They're leftover from the days when Google Play Music worked flawlessly with direct casting to Sonos, pre lawsuit days.Until recently everything worked fine, but today I noticed that the playlists are limited to top 100 songs, the rest do not show up!I deleted the service, reauthorized it, only to run into the same issue.Any advice of how to fix this?

12
K
1 day ago
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Cheryl MContributor I
asked in Controllers and Music services

playing Apple Music

If I purchased Apple Music before I started using the streaming service can I play it on Sonos?

1
G
1 day ago
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CuzFeesheTrending Lyricist I
posted in Controllers and Music services

Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Since the 15.2 release there is quite a few songs that display this error when trying to play them.  These seem to be mainly songs that are not lossless.  They were purchased over time from Apple Music.  They will still play if I use the Apple Music app, but they will no longer play from Sonos app.  I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue? 

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1 day ago
MihaiMihaltan1
MihaiMihaltan1Contributor I
asked in Controllers and Music services

Can't Trueplay on iPhone 14 Pro

I can’t use trueplay anymore. I can’t retune the speaker because I’m afraid it’ll disable for good. I’m using iPhone 14 pro and I’ve used this phone to enable Trueplay at first. 

5
MihaiMihaltan1
1 day ago
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BonitaBContributor I
asked in Controllers and Music services

my system is constantly, and i mean daily, losing connection with Amazon

My system is constantly losing connection with Amazon, despite the fact I was quite happily using it the day before 🤷

1
Airgetlam
1 day ago
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Geraldio55Contributor I
asked in Controllers and Music services

update 15.6 no volume control

Updated my app/system to 16.5 now I can’t control the volume on my iPhone. Infuriating any help would be appreciated 

81
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1 day ago
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SMurphy257Contributor I
asked in Controllers and Music services

Sonos app freezing on alarm settings

In the last two weeks, my app freezes whenever I try to adjust any alarm.I can toggle an alarm off or on, but cannot adjust the alarm, delete and alarm or create a new alarm.Would prefer not to “reboot devices” as we have many installed in hard to reach locations.Happens on multiple iOS devices, so it’s not a phone storage issue.

2
controlav
1 day ago
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Jmwarren85Trending Lyricist I
posted in Controllers and Music services

Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2? Scenario:I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. Problem:After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds. Fix NeededRestore previous function to allow Gapless playback on looped tracks.and/or Allow reverting to a previous firmware(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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E
1 day ago
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maynardContributor I
posted in Controllers and Music services

Service icons - Audible and Youtube Music icons missing

As in the title - the icons for these services have disappeared in the iOS app. They do appear in the Mac app. Is this just me?Also - is there still no way to remove the Sonos Radio service. I tried it and didn’t like it.  thanks

6
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1 day ago
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voxovContributor I
asked in Controllers and Music services

How to configure ZoneAlarm for SONOS

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

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Corry P
1 day ago
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Droffats13Contributor I
asked in Controllers and Music services

iheart radio

I receive the following error while trying to reconnect to my iHeart account. 

1
Corry P
1 day ago
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GregorDContributor I
asked in Controllers and Music services

My Sonos doesn't play whole Album

Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.When I play an album, it only plays one track and does not continue to play the rest of the album.This is basic functionality even cassette tapes could achieve in the 1980s.Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.I think a lot of customers have this issue, appreciate you fixing in the next app release.

32
Ken_Griffiths
2 days ago
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QuesadamanContributor I
asked in Controllers and Music services

Spotify's Discover Weekly

I’ve been having trouble lately finding or accessing Spotify’s ‘Discover Weekly’ on Sonos. Is it just me? The algorithms seem evermore predictable. DW is often pleasantly surprising in its variety. 

1
Jamie A
2 days ago
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