Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,026 Topics
  • 20,797 Replies

3026 Topics

V
voxovContributor I
asked in Controllers and Music services

How to configure ZoneAlarm for SONOS

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

9
Corry P
14 days ago
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davids01Contributor I
asked in Controllers and Music services

sonos app on ios 16.6.1 frequently showing cannot connect

Hi, I have a Sonos  arc and subwoofer. I have the Sonos app running on ios 16.6.1. The app very frequently disables the Account, System, Services and Voice and shows the cannot connect to the arc and subwoofer. There will be a period of minutes and then it will enable the options and then connect or ask me if I want to reconnect everything. In the mean time I am listening to something on the arc so actual playback is not affected. It seems as though there is a periodic connectivity issue between app and Sonos system which is frustrating when I want to use the app to change songs. I have ensured in iOS that the Sonos app has Local Network enabled but that in itself hasn’t fixed it. Anyone any ideas please?

14
AjTrek1
18 days ago
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NauntonContributor I
posted in Controllers and Music services

There was a problem adding the BBC sounds account

Septembet 15 2023 BBC sounds has just stopped working on Sonos 2 system. Asked me to reauthorise which I did and the BBC app seemed to think it had connected / authorised fine. "Go back to your sonos app"Sonos still says I need to reauthorise; did it  again same result. Tried deleting the BBC SOUNDS from sonos and started from scratch. Same problem…Anyone else experiencing this ? Any advice gratefully received.Naunton

2
N
17 days ago
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darkufoContributor I
asked in Controllers and Music services

Moving Sonos and MP3 Files to new Laptop - Can't now find MP3 Files

Hi.I have a Sonos 2 soundbars I can access and control it from my Android phone and my Old Windows Laptop.On my old Windows Laptop I have a music folder of MP3 files. I can play these files through my sonos from my Android Phone and Old Laptop.I now have a new windows laptop which I've installed Sonos onto and I can play radio stations and control which Room/Soundbar the music goes to etc.I've transferred the MP3 files from the old laptop to the new ones into a MUSIC folder. In Sonos app on the new laptop, I’ve added the MUSIC folder Sonos etcHowever I now can't see these MP3 files when I use my Android phone.I think I've missed an important setup step to allow my phone to see these files and play them.I can play them fine when playing direct from the new laptop windows Sonos appWhat do I need to do to allow my phone to see the music files on my New Windows laptop. I assume I need to set Sonos to share these files?

2
D
18 days ago
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Parsec2020Contributor I
posted in Controllers and Music services

One screen should be enough

I have Sonos devices in 3 rooms, and I have a tablet in my kitchen that is assigned as the Center of the sound universe.I want an App, with just a bit of focus on useability.Top half:  Choose what I want to hear (Spotify/radio app).Bottom half: Volume level, both one for all and the indivisual levels.

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Corry P
16 days ago
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Lloydy1521Contributor I
asked in Controllers and Music services

add family member to Sonos system

My wife wants to use her own Spotify account and create her own alarms, does she need to download the Sonos app and create her own account?

3
controlav
10 days ago
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RunronContributor I
posted in Controllers and Music services

pandora unable browse

Pandora unable browse. All other apps work fine.

4
E
4 days ago
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AJBryceContributor I
asked in Controllers and Music services

More lost playlists

 I know I’m not the first to have this problem but would be grateful for any suggestions in this forum on how it might possibly be fixed. Lost all my playlists due to being advised that I needed to factory reset components as the only way to switch them to a new wifi network (not moving house, just upgrading TV services which for some reason needs a new network). Two Playbars not reset as I can’t unplug them (wiring considerations) so my question is, if I was able to disconnect the new router and reinstal the old network, might I be able to retrieve the playlists via the devices which weren’t reset? Very annoyed to lose 5+ years of carefully curated playlists….

2
UKMedia
20 days ago
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AnthonyHebertContributor I
posted in Controllers and Music services

Font is too small

The Sonos app on Windows is ridiculously small on 4k monitors.  There is no ability to size the font or any other interface control size.  Does Sonos plan to invest a little time into the windows controller to make it a more positive experience.

7
controlav
19 days ago
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GranitedContributor I
asked in Controllers and Music services

Problem with switching Spotify to Sonos One pair

Hi. When playing Spotify on one device (e.g. Sonos Connect), then switching to my Sonos One pair, I can see in the app that the music has switched to the Ones and it shows as playing, but there is 30 seconds of silence.  Then (if not using shuffle), it skips to playing the next track in the queue on the Ones, however the app shows the 'now playing' song as being the track after that one.  So the track that's shown in the app as playing, isn't the one that's coming out of the speakers.  This happens for either of the following:1. Using the Spotify app to change the device to Sonos One speakers that are in a group2. Using Alexa to move the music to the Sonos One speakers (not in a group) If the Sonos One speakers aren't in a group and I use Spotify app to change device then it works fine. Any help would be appreciated.  

1
Jamie A
21 days ago
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ijenContributor I
asked in Controllers and Music services

Error 900 while adding music library with MacBook and QNAP Qfinder Pro NAS

I’m running Sonos S1 speakers from my MacBook Pro with Qfinder Pro Nas which needs SMB1. QNAP upgraded so that SMB1 is not default. Anyone know how I can change to SMB1?  Any advice gladly received.RegardsIan j

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Corry P
19 days ago
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SlamDesiAvid Contributor III
asked in Controllers and Music services

Transferring Sonos Library to New iMac

Well, I’m not a huge fan of change but, I’m in the midst of it since we upgraded my wife’s iMac recently. Her’s was running El Capitan (don’t judge me) because… it worked for what she/we used that computer for.I simply copied the 38GB Sonos library folder to a Crucial SSD drive and then ejected It from the old iMac and plugged it into one of the new iMac’s Thunderbolt ports. I planned on leaving that SSD plugged into the new iMac and redirect the Sonos S2 app’s path to that folder. No such luck. I wasn’t allowed to do it. After much frustration, I reformatted the drive while plugged into the new iMac and dedicated it as her Time Machine drive. (note: the Sharing/Permissions rigamarole didn’t really have an effect on creating access)My question is: IF I purchase a new SSD, format it while connected to the new iMac and then add the Sonos folder to it, do you think I can create the new path for the Sonos app to connect to it? I feel much of the problem lies with Apples OS but, I’m an old

2
S
22 days ago
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lithdocContributor I
posted in Controllers and Music services

YouTube Music playlist problem - only 100 songs?

I have a 17 device setup and have extensive 300+ song playlists on YouTube Music.They're leftover from the days when Google Play Music worked flawlessly with direct casting to Sonos, pre lawsuit days.Until recently everything worked fine, but today I noticed that the playlists are limited to top 100 songs, the rest do not show up!I deleted the service, reauthorized it, only to run into the same issue.Any advice of how to fix this?

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controlav
3 days ago
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John_54Trending Lyricist I
asked in Controllers and Music services

new sonos app

I have gen 1 speakers running through  S1 controller.  Today I’m getting email messages and in-app messages to download “ the new Sonos app.” Anybody know if that app is replacing S1 or is it for S2? 

2
J
23 days ago
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AB2506Contributor I
asked in Controllers and Music services

Bluetooth Turntable to Era100's to Arc?

Hello,I am wondering if the following setup is possible with Sonos. I have a bluetooth turntable, that would connect via bluetooth to the Era100 pair. From there, will I be able to also use the Arc soundbar?

3
G
23 days ago
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DesertMausContributor I
posted in Controllers and Music services

Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

1
Jamie A
22 days ago
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johnrf4321Trending Lyricist I
asked in Controllers and Music services

speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

27
L
2 days ago
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Joao JovemContributor I
asked in Controllers and Music services

Missing favourites

Using Sonos on Android favourites do not appear anywhere

1
ratty
24 days ago
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KingJonContributor I
asked in Controllers and Music services

Sonos won't add my music library

Hi all, I have a large-ish music library, around 30,000 files, mostly mp3 and a few flac.I've shared the music folder on my PC and want to add it to Sonos app so I can play it on my speakers.I do the 'add library' steps, give the path, username, password and that's all fine.On the Sonos home screen I think see the Music Library with a message that it is syncing.So far, so good.However... When I return to check on it later, the Library icon is gone from the home screen and the library is not shown in settings.I go through the process again and the same thing happens, I've tried it 5 times now.I've rebooted the PC in case of any issues there (no errors showing there).I'm sharing this library successfully to Plex so I'm pretty sure my library / PC is not the problem.Also, I've added Plex to Sonos and that can play fine.I could just use Plex but I'd rather not be tied to it and would like to see the native Sonos library interface.I'm using the latest version of the Sonos app for Android 13

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K
24 days ago
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Brie78Contributor I
asked in Controllers and Music services

unable to add mixcloud

I can't add the mixcloud app to my sonos account. Please help.

1
Jamie A
23 days ago
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katyalf50Contributor I
asked in Controllers and Music services

Samsung S20 Ultra Connectivity Issue with Spotify and Sonos

I'm currently experiencing connectivity problems with my Samsung S20 Ultra phone when using the Spotify app. Specifically, I cannot see my Sonos devices to connect. However, when I check with another Android or Apple device, the Sonos devices are visible and connect seamlessly

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Jamie A
23 days ago
A
attacama40Headliner I
asked in Controllers and Music services

Sonos Starts to Play When it Feels Like it .... serious

Good morning folks, been a while.Have seen this is the past but only very occasional. But yesterday and this morning, it’s happening a few times.I have a Tidal playlist (also saved as a Sonos playlist) with Tidal as the source. It’s been playing to two Amp’s that then feed to some B&W in-ceiling speakers in the lounge and bathroom.But at odd times the past half day, both have started playing tracks out of an OST playlist at very random times.So at about 5.30 this morning we had Nicolas Britell’s Succession Theme and then just past 6.00 Johann Johannsson’s ‘The Beast’ from Sicario. If you going to woke by anything, they are both great tracks to be woke by, but I’d rather have the choice. 😀There have been no configuration changes or additions. SW is kept up to date and I’m not aware of any updates the last couple of days.Interested if anyone has any procedures or solutions that I can look at to resolve this.Many thanks in advance

2
A
25 days ago
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freebsfitnessContributor I
asked in Controllers and Music services

iheart connectivity issues

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

1
Jamie A
23 days ago
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Jpo1978Contributor I
asked in Controllers and Music services

spotify through sonos

Hi. I am using sonos 2 controller. Everytime I try and play a song through sonos it’s says the connection is lost. If I play it through Spotify and then attach it through Bluetooth through the sonos speak it works fine. This app is driving me mad. 

1
Ken_Griffiths
26 days ago
G
greg791Contributor I
asked in Controllers and Music services

Apple Music unsupported digital rights management system

A brand new recording of Sweeney Todd was released to Apple Music on September 8, 2023.It plays fine on Apple devices, but Sonos keep returning:Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8,

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Jamie A
23 days ago
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