Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,925 Topics
  • 25,719 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3925 Topics

K
Kirk DTrending Lyricist I
asked in Controllers and Music services

New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

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5 months ago
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gurji99Contributor I
asked in Controllers and Music services

tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.I don’t mind a few ads,  but an endless loop?!it happens on almost every station I try.I should also say that this only happens on Sonos.it works great in my car and phone.any ideas?

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L
1 year ago
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jmschlesContributor I
asked in Controllers and Music services

Explicit songs from Spotify blocked.

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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B
1 year ago
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Stretch275Contributor I
asked in Controllers and Music services

Spotify stops for ads

Anyone else getting the issue that when Spotify gets to an advert, then it stops?you have to go into the app and pause and play and then it will continue.  Everything else is working ok and no network issues, just Spotify stopping for ads. 

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1 month ago
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WSC3Avid Contributor III
asked in Controllers and Music services

Volume Controls on Desktop App Greyed out

I updated the PC version of the Sonos app yesterday to the latest one.  Immediately, the volume controls are now greyed out and not accessible.  I have four locations, and it’s somewhat random which are greyed out.  Sometimes it’s just one room and sometimes it’s multiple.  My iPhone app is working just fine. What can I do to fix this? Thanks.  

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1 year ago
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GregorDContributor I
asked in Controllers and Music services

My Sonos doesn't play whole Album

Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.When I play an album, it only plays one track and does not continue to play the rest of the album.This is basic functionality even cassette tapes could achieve in the 1980s.Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.I think a lot of customers have this issue, appreciate you fixing in the next app release.

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7 months ago
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justy dustyAvid Contributor I
posted in Controllers and Music services

Mixcloud skips tracks

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

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M
3 years ago
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Captain BigglesAvid Contributor I
posted in Controllers and Music services

Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

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1 day ago
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Sar203Contributor I
posted in Controllers and Music services

YouTube issues

I am a member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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controlav
2 years ago
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CopplestoneTrending Lyricist I
posted in Controllers and Music services

wheres my music

Came back from 3 weeks away, turned on sonos roam, opened sonos app on phone and no option to play stored  music on my device. Radio only option! Where's my downloaded music gone???Why has the icon to access it disappeared from the app???

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10 months ago
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felix489Contributor I
posted in Controllers and Music services

Sonos update and Sirius channels not playing

After the recent Sonos update, Sirius channels will not play through the speaker.Please advise of the fix for the Sirius channels not playing through the Sonos speaker after one proceeds with the most recent Sonos update.  Thanks.Moderator edit: combined posts

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controlav
2 months ago
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ozzking1Contributor I
posted in Controllers and Music services

Problem Viewing All Amazon Playlists

I just signed up to Amazon Music and have connected the service to Sonos. Problem is I am only seeing up to the letter “L” in the playlist library?

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2 years ago
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jsimmyContributor I
asked in Controllers and Music services

Crossfade skips every other song (20 secs) when using Spotify

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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27 days ago
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GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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Corry P
12 days ago
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Albert g951Contributor I
asked in Controllers and Music services

Amazon Music Not working

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

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Airgetlam
1 year ago
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IJPContributor I
asked in Controllers and Music services

Mixcloud search not working

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section. This previously worked when just “Shows” heading before recent release. i’ve reset controller and disconnected/reconnect Mixcloud account on app. Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).   Anyone encountered similar, or even better, overcome issue please?   Many thanks and stay safe   IJP        

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I
3 years ago
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t.laffeyAvid Contributor I
asked in Controllers and Music services

Pocketcasts - Error, Unable to play, song not encoded properly or the connection was lost

Has anyone else seen this error? The encoded error as well as the lost connection error are persistent & I have tried changing network channels, I have tried rebooting the system and I have tried uninstalling the service and adding it again. The error codes persist despite these troubleshooting strategies. Anyone else having this issue or have any suggestions?

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2 years ago
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dckluth
asked in Controllers and Music services

Mixcloud connection lost

Mixcloud connection keeps getting lost or is unable to connect. Not a new problem but getting worse.Diagnostics: 904598337

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Rowena B.
3 years ago
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johnrf4321Trending Lyricist I
asked in Controllers and Music services

speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

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Airgetlam
5 months ago
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Derrick KaletaTrending Lyricist I
asked in Controllers and Music services

AAC audio files from apple music not "encoded correctly"

In the past week sonos has stopped playing AAC files from my Apple Music library anyone know why? This is happening at both houses so I know it isn’t a router issue. That said, I have restarted both routers to no avail. because they always they always start you off with the old did you restart ….

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8 months ago
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MDN2020Trending Lyricist I
asked in Controllers and Music services

Sonos S1 has suddenly lost my music "The computer [name] cannot be found" whilst in use

Out of the blue my Sonos S1 controller has lost my music.Nothing changed, the computer hadn’t been changed in any way, no settings changed, no software installed, I simply chose a different album to play and it’s all gone.I tried adding the music folders again and still get the “computer cannot be found” error despite it being the computer that’s running the Sonos app!I’ve had a look on the forum and there’s lots about people making changes then losing their music but I haven’t found one like mine where nothing changed, it was running then it simply lost everything.I uninstalled and reinstalled the Sonos S1 app, rebooted the router and the Sonos Bridge, checked the firewall settings before I uninstalled it and it set the firewall settings again for the fresh install so I know that’s not the problem.Windows 10 hasn’t updated, so I can see no reason at all for this to have happened.I’d appreciate any help I can get with this before I chuck the lot on eBay and get blue tooth speakers inst

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Corry P
2 years ago
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alip43Avid Contributor III
asked in Controllers and Music services

Planet Radio

I usually listen to Scala Radio, which is available through Planet Radio. This morning when I opened the Sonos app it opened onto the Settings page (I haven’t been on that page for ages) When I went back to my home page and tried to play Scala I got a message saying that Planet Radio was not available in my country. I tried going back to settings took out Planet Radio to see if reinstalling it would help but when I search for it it’s no longer there. Anyone else having this problem or know of a solution please?I HAVE JUST FOUND OUT PLANET RADIO HAVE CHANGED THEIR NAME TO RAYO. THIS CAN BE ADDED AND ALL IS WELL AGAIN (Would have been handy for Planet Radio to let us know that this was happening!)

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3 months ago
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samerazziContributor I
asked in Controllers and Music services

unable to play “song title” access is denied.

Hello,I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. I have uninstalled the Anghami add-on and linked it again with no success. Can you please advise?Best,Samer.

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Simon B
3 years ago
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leeparkersContributor II
asked in Controllers and Music services

Spotify Skipping Songs halfway through

Hello When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist. It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing). I have tried restarting my router which hasn’t fixed the issue. Diagnostic: 1175114501 Any help would be greatly appreciated! Many Thanks, Lee

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3 years ago
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ninjabobChromatic Producer I
asked in Controllers and Music services

FLAC files stored locally dropping out on Sonos

I have to ask this question again. Why is it the performance of Sonos in playing FLAC files has waned over the last couple of years since Sonos preoccupation with being all things to everyone i.e. streaming from every possible source, 5.1 etc. Despite having the matrix I have attached speakers drop out especially one side of stereo pairs. Whenever I skip to the next track speakers drop out and slowly synch up again. Does not happen on MP3s with their lower bitrate. Those of us who were early adopters can remember that Sonos was supposed to have the ability to play 32 speakers with multiple music streams in different rooms. The S2 app takes an age to load on a fast laptop. Changing volume settings can now have a delay as others mentioned. Has some of the memory capacity that used to be available been used for the new features. Don't forget the original system was just designed to play music from local sources and a bit of Internet Radio. Perceived reliability has really begun to suffer

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3 years ago
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