Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,026 Topics
  • 20,794 Replies

3026 Topics

dani.w_nders
dani.w_ndersContributor I
posted in Controllers and Music services

Cannot adjust volume buttons with Android phone unless I'm in Spotify or Sonos app

Hi Team! I rented a Sonos Five for a few months on Grover and was very happy with it.Now I purchased my own device and I ran into the following problem which is quite detrimental to the experience.This applies to the Spotify Listening, which I always use via the Spotify App on my Android Phone. Before, I could always control the volume from wherever I am.Now I cannot control the volume unless I am currently in the Spotify or Sonos app.If I change the volume when the phone is locked or I am outside the Spotify or Sonos app, it just controls the phone ringtone volume.So every time I have to adjust the volume, i need  to unlock the phone, open one of the 2 apps, and control the volume. this does take up a lot of time because i need to adjust the volume very frequently. I already adjusted the settings as shown in the following articles Control Sonos volume with a mobile device’s hardware buttonsControl Sonos from the Android lock screen Any clue on how to fix this?

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3 months ago
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dckluth
asked in Controllers and Music services

Mixcloud connection lost

Mixcloud connection keeps getting lost or is unable to connect. Not a new problem but getting worse.Diagnostics: 904598337

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Rowena B.
2 years ago
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Derrick KaletaContributor I
asked in Controllers and Music services

AAC audio files from apple music not "encoded correctly"

In the past week sonos has stopped playing AAC files from my Apple Music library anyone know why? This is happening at both houses so I know it isn’t a router issue. That said, I have restarted both routers to no avail. because they always they always start you off with the old did you restart ….

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D
1 month ago
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MDN2020Trending Lyricist I
asked in Controllers and Music services

Sonos S1 has suddenly lost my music "The computer [name] cannot be found" whilst in use

Out of the blue my Sonos S1 controller has lost my music.Nothing changed, the computer hadn’t been changed in any way, no settings changed, no software installed, I simply chose a different album to play and it’s all gone.I tried adding the music folders again and still get the “computer cannot be found” error despite it being the computer that’s running the Sonos app!I’ve had a look on the forum and there’s lots about people making changes then losing their music but I haven’t found one like mine where nothing changed, it was running then it simply lost everything.I uninstalled and reinstalled the Sonos S1 app, rebooted the router and the Sonos Bridge, checked the firewall settings before I uninstalled it and it set the firewall settings again for the fresh install so I know that’s not the problem.Windows 10 hasn’t updated, so I can see no reason at all for this to have happened.I’d appreciate any help I can get with this before I chuck the lot on eBay and get blue tooth speakers inst

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Corry P
2 years ago
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samerazziContributor I
asked in Controllers and Music services

unable to play “song title” access is denied.

Hello,I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. I have uninstalled the Anghami add-on and linked it again with no success. Can you please advise?Best,Samer.

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Simon B
3 years ago
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Kirk DTrending Lyricist I
asked in Controllers and Music services

New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

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2 months ago
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castallaLocal Superstar
posted in Controllers and Music services

Why can't I add live radio stream urls to a Playlist?

Why can't radio urls be added to a Playlist? 

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C
8 months ago
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leeparkersContributor II
asked in Controllers and Music services

Spotify Skipping Songs halfway through

Hello When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist. It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing). I have tried restarting my router which hasn’t fixed the issue. Diagnostic: 1175114501 Any help would be greatly appreciated! Many Thanks, Lee

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3 years ago
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ninjabobChromatic Producer I
asked in Controllers and Music services

FLAC files stored locally dropping out on Sonos

I have to ask this question again. Why is it the performance of Sonos in playing FLAC files has waned over the last couple of years since Sonos preoccupation with being all things to everyone i.e. streaming from every possible source, 5.1 etc. Despite having the matrix I have attached speakers drop out especially one side of stereo pairs. Whenever I skip to the next track speakers drop out and slowly synch up again. Does not happen on MP3s with their lower bitrate. Those of us who were early adopters can remember that Sonos was supposed to have the ability to play 32 speakers with multiple music streams in different rooms. The S2 app takes an age to load on a fast laptop. Changing volume settings can now have a delay as others mentioned. Has some of the memory capacity that used to be available been used for the new features. Don't forget the original system was just designed to play music from local sources and a bit of Internet Radio. Perceived reliability has really begun to suffer

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3 years ago
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psuduq23Contributor I
asked in Controllers and Music services

apple music is experencing full outage

Anyone else getting a message on the Sonos App Apple Music is experiencing a full outage? Anyone know what this means?

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R
2 years ago
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ITCAvid Contributor I
posted in Controllers and Music services

adding new sonos to app

So I already have play 5’s on one room beam sub and 2 ones for tv sound just brought a play 3 and 5 play 1’s from a friend Did a factory reset by holding the 2 buttons . So far so good the app finds them it takes me through the set up plays the hum and gives me a tick connected , but here’s the problem I can’t see them in the app on the system like my other Sonos products so I can’t assign them to a room I’ve tried turning them off and closed the app them turned everything back on and nothing no play 3 or the play ones ,only my original Sonos’s am I doing something wrong here ?  thanks in advance 

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1 year ago
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SperlContributor I
asked in Controllers and Music services

Controller update fails on macOS Ventura 13.0

I just updated to macOS Ventura 13.0.  The next day the Sonos Controller said I had an update.  Pressing the “Update Now” button started the update process normally.After asking for my Admin credentials, I get an error saying “Sonos Update failed.  An unexpected error occurred.  Please try again.” Is anyone else seeing this?Dave Info:Sonos Controller for MacVersion: 14.14Sonos: OS S2Build: 69123100

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8 months ago
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Bhuna OverlordContributor I
asked in Controllers and Music services

Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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C
2 months ago
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groove_regulatorTrending Lyricist II
asked in Controllers and Music services

sonos port not working as upnp renderer from foobar2000

Hi my sonos port no longer works as a upnp renderer using foobar2000 on windows as the client/controller. Interestingly I'm able to use my Roam as a renderer and all speakers in my s1 system also work OK as renderer too from the same PC. Even more confusing is that BubbleUPnP (android app) IS able to send a UPnP stream to the Port.

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Corry P
5 months ago
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Mumba JonesContributor I
asked in Controllers and Music services

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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I
1 month ago
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HozZeSContributor I
posted in Controllers and Music services

Plex - Unable to browse music

So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1Do you members also experiencing this issue?Sonos 14.20.1Plex 1.30.0.6486

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M
8 months ago
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RajkoContributor I
asked in Controllers and Music services

Sonos Radio not working properly

Hello,I've had to reset my speaker as radio stations weren't working. I've managed to get the speaker back up and running and it plays some radio stations from tune in and Sonos Radio but It won't play any foreign stations which it did do previously until today. What is the issue with it? Also tune in won't find every country under its locations where as before it did, any ideas why this is?Manythanks 

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Y
2 years ago
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mmurrinContributor I
asked in Controllers and Music services

Connected Spotify service shows up with language settings as German in Sonos??

Hi, I have my Sonos App language set as English / UK, my Spotify App is set to English / UK, my Samsung mobile is English / UK.When i access Spotify App native, it is correct and text / titles are in English.When I access the Spotify service from my Sonos App (embedded), it shows up with German or French headings.  If i then click the ‘pop-out’ icon to jump out the Sonos App to Spotify (native), the language headings are all English as I’d expect.  But close it down and drop back to the Sonos App view of Spotify and its German / French!?I have checked every language option on Sonos App, Spotify and Android and even confirmed on a web browser log-in and its all flagged correctly for me, as English - open Sonos App and its incorrect.Can anyone help here, user error or issue on the Sonos side?Thanks in advance

27
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2 months ago
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Steve9912Trending Lyricist I
posted in Controllers and Music services

Apple music tracks greyed out

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

27
J
2 years ago
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John94Contributor I
asked in Controllers and Music services

Sonos not connecting with Napster

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this? When browsing Napster via Sonos all menus are empty .

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1 month ago
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stevenhughes11Contributor I
asked in Controllers and Music services

sonos wont play bbc radio

diagnostic number 813194437

27
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1 year ago
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jeff goodmanContributor I
asked in Controllers and Music services

WXPN Stopped Working on Sonos

This is an odd one.  I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years.  Last week it stopped working on Sonos.  I am running S1with a variety of legacy and new gear.  When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations thro

27
K
1 year ago
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theresa2865Trending Lyricist I
asked in Controllers and Music services

sonos connects to another account

Hello   I bought my son his own Sonos. Now mine isn’t working and keeps telling me to log into his account.  How can I separate them please. We are both sharing the same wi-fiThank you 

27
T
8 months ago
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captainknutAvid Contributor I
asked in Controllers and Music services

Volume normalisation on Sonos?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

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2 years ago
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salsafitz56Avid Contributor I
asked in Controllers and Music services

Libby Constant request for Reauthorization

Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization? 

27
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9 months ago
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