SONOS,

YOUTube music worked just fine over Google Voice Assist (e.g. "Hey Google, Play Relaxing Jazz Misic")  for me without any special "subscription" for the last year or so. My products are all S2 compliant, except the Sonos Bridge. So...I think to myself off the back of your marketing push.....let's upgrade to a Sonos Boost and the "better" S2 App. So...in March 2021 I upgrade to a Boost and S2. BOOM! CRASH! BANG! SONOS & Google Voice Assist for voice command such as "Hey Google, Play Relaxing Jazz Misic" no longer work!!! No matter what I do to uninstall, re install, enable accounts, etc, etc, engage SONOS support, etc....it does not work anymore! Thanks for nothing SONOS team! Please get this sorted out! I can use voice command on my Android phone to play music from YouTube (no special subscription!), but no longer on SONOS! WOW....THATS POOR!

It isn’t the Sonos team who implemented YouTube music, it is the Google engineers, who used the exact same API that was used for Google Music, and misapplied it to the ‘newer’ YouTube Music. 

Yes, maybe...but this is not an excuse nor an abdication of product reliability / compatibility. SONOS do not appear to have openly and honestly communicated this “API problem” with their highly invested user community. SONOS keep advising us all to take up a YouTube Premium subscription, which is NOT in fact necessary, nor does it remedy the underling “Access denied and / or “I can not find what you are looking for” reply from Google Voice Assist when YouTube Music fails to work!

Do you complain to Samsung or Amazon when the HBO app on your Firestick wont let you login? No, you complain to HBO, as they control account logins. Same here: YTM give your login attempt an access denied, and only they can do that as only they have access to your account details.

Look, Google really don’t care about YTM support. Take your business to a music service that cares about their customers, instead of an advertising company that don’t. Sonos support 70 or so, you should be able to find one.

The problem is that Sonos claims it works with YTM and it does not.

Sonos should never have made that claim. Sonos is to blame and no one else.

Dear “controlav”,

An interesting flick pass / deflection. Samsung, Amazon, HBO and Firestick are simply off topic! They have nothing to do with this issue at hand.

The fact remains the “Hey Google” “Play dome relaxing jazz music” was working fine on SONOS until I switched over to the Boost connector (from Bridge) and the S2 App (from the S1 app). Now….nothing! Either “I can not access that right now” or “I can not find what you are looking for” messages come back over voice.

SONOS is all about connectivity, streaming (personal collection, free to air or paid subscriptions - ALL categories) and therein the underlying ease of use. SONOS should simply come out with a clear statement on what the problem is. If there is an issue, then tell your user community what the issue is and any plans to remedy it (or not).

I can use voice command on a smart phone and have YouTube stream convenient “free content" music to any number of “Bluetooth” connected sound systems.

Maybe that is the direction SONOS want their user community to take,….yes? We all move away from a purpose built WiFi based multi room HiFi / stereo system solution that was intended to be a streaming center mecca for ones audiophile universe! YouTube music (the free access content is simply convenient) and it is ubiquitous. Why would a loyal SONOS soliton user not want to have access to YouTube?

Regards, Jack 

Now you are talking about Google Voice integration? Please, open a different thread for your problem with that. This thread is about how bad YTM/Sonos integration is.

Yes, both are produced by an ad company that is being sued by Sonos, but that is the only connection.