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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,649 Topics
  • 52,869 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7649 Topics
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greglutzContributor I
posted in Controllers and Music services
Apple Music Playlists: We've Run Into a Problem

For the last week (at least) our Sonos system cannot access my Apple Music playlists. When I select playlists (or Recent) it says "We've run into a problem. Try again later." All other features of Apple Music appear to work including songs, albums, artists, etc. I've already reinstalled the app. I've reauthorized the Apple Music account. These did not work. Any idea? Also this is my first post but I've had a LOT of issues with Apple Music working with sonos over the past 2 years. It's been pretty bad and unreliable. ThanksGreg

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7 months ago
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CMurryTrending Lyricist I
asked in Controllers and Music services
After the update this week, my Sonos can no longer access my iTunes Music Library.

  I am running Windows 10 and the music is all digital on both my C drive and the Cloud.  After the update, now Sonos can no longer see/read my Apple Music Library.  My whole system is now basically useless.  I can bluetooth to my Move but … really?  if that’s all i want to do I don’t need Sonos.This worked fine until the update.  No warnings.  Nothing.  Just no longer works.

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2 months ago
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wm4shellfishContributor I
posted in Controllers and Music services
Libby - “unable to browse music”

I’ve been trying to install the Libby service for the last 24 hours with a consistent issue: I kept getting the error message, “unable to browse music.” I keep removing and reading, giving it awhile, then checking. Same result. Any ideas? I’ve tried to unplug speakers and plug back in.

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1 year ago
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andy.eakinContributor II
asked in Controllers and Music services
Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.Very frustrating!Any ideas how to stop this happening?

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K
7 months ago
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Chasz99Contributor I
asked in Controllers and Music services
Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

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ratty
3 years ago
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withnail69Avid Contributor I
asked in Controllers and Music services
Unable to downgrade sonos one (g2) to s1 compatible

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

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1 month ago
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LandgroundContributor I
asked in Controllers and Music services
Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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4 months ago
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Davey8272Contributor I
asked in Controllers and Music services
new sleep timer location in app

Following the recent update to the app, I can't find the sleep timer.Any help would be much appreciated.Thanks

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2 months ago
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enidcoleslaw13Contributor I
posted in Controllers and Music services
No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

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4 months ago
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TA ABContributor I
posted in Controllers and Music services
SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.Next step is to consider an alternative way to power my music at

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5 months ago
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DuddsyContributor I
asked in Controllers and Music services
Apple Music curated playlists not showing up in search results

Hi All, This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned. For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results. Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution. Cheers, Duddsy

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3 years ago
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JCRieckContributor I
asked in Controllers and Music services
Why is it not possible to play directly from my Android phone anymore

I can not play from My Android Phone anymore- why ...?

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jgatie
10 months ago
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tnprimeTrending Lyricist I
asked in Controllers and Music services
Can you create preset groupings?

Hello all, I have a small apartment. I purchased a pair of Era 100s, a Beam Gen2, and a mini sub. I want to use this in three configurations1. Beam only for TV watching2. Era100’s+Sub only for music and line-in3. Beam+Era100s+Sub mini for movie night. I cannot find a way to do this and was told locally it’s not possible without setting up for movie night (3.) when the time comes then re-building things back to separate again via app for config (1.) and (2.)  A lengthy un-elegant process. Seams a simple grouping preset scheme in the app could solve this issue. Is this really not possible or a feature request?

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5 days ago
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Michael_16Contributor II
asked in Controllers and Music services
Unable to Browse Music - Imported Playlist

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working.  I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

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2 months ago
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PschwenkEnthusiast II
asked in Controllers and Music services
When will Sonos Playlist be back?

Can you let us know when Sonos Playlist will be available in the new app?

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jgatie
2 months ago
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MSherrattContributor I
asked in Controllers and Music services
Spanish internet radio not streaming in UK

My Spanish internet radio stations are no longer working in the UK.  These include Blue Marlin, Ibiza Sonica, Ibiza Global Radio, Costa Del Mar - Chillout. All other TuneIn stations from outside the UK seem to be working fine and Ibiza Sonica is steaming fine when you go to their website. If you search for Ibiza Sonica in the Sonos app it comes up as a Sonos Radio station but won’t play.   Is anyone else experiencing this issue?   Thanks   Matt

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4 months ago
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jakudoAvid Contributor I
posted in Controllers and Music services
Apple Music Radios stop playing

Hi, after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.Does somebody else have/had the same problem?I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).Any idea? Thanks,Jakub

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Corry P
1 year ago
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manshmsContributor I
asked in Controllers and Music services
Problems connecting to CNBC via TuneIn

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS.    Is anyone having a similar problem.     Scott   Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

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Polz
4 years ago
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Brian DoyleContributor I
posted in Controllers and Music services
Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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16 days ago
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perrykosContributor I
asked in Controllers and Music services
I can’t add Apple Music on iOS app

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:resetting internet (including custom DNS per Sonos rep)  resetting Sonos system trying on different devices deleting, resetting appAny ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

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1 month ago
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Mumba JonesContributor I
asked in Controllers and Music services
Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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6 months ago
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izi0Avid Contributor I
asked in Controllers and Music services
Can anybody suggest me an alternative to Sonos?

Can anybody suggest me an alternative to Sonos? My system is practically a useless brick, hence it'll end up in the bin.All suggestions will be greatly appreciated ThanksRIP SONOS

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2 months ago
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Timpan1Enthusiast I
posted in Controllers and Music services
YouTube Music - not amused

I have just transferred my personal music library from Google Play Music to YouTube Music. After adding YouTube Music to my Sonos app I was horrified to find that I can no longer play my personal music library unless I am prepared to use the ‘Premium’ version of YouTube music. What is going on here and who’s responsible? I had no problem playing music from my personal music library from Google Play Music on my Sonos. 

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3 years ago
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twcostiganContributor I
asked in Controllers and Music services
my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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HulkSounds
3 months ago
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amclandersContributor I
asked in Controllers and Music services
Something went wrong

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

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2 months ago
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