Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,588 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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CarnesureContributor I
asked in Controllers and Music services

Amazon Music no longer working

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.I have tried:- uninstalling and reinstalling Sonos app- re authorising Amazon Music- other devices (same behaviour)- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).I attach screen shots as examples. I also have a video o

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20 days ago
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SnarkjeTrending Lyricist I
posted in Controllers and Music services

What about fixing Mixcloud?

What about fixing Mixcloud on the new app, empty playlists, empty list of followers, empty list of everything almost.. 

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Corry P
1 day ago
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Sar203Contributor I
posted in Controllers and Music services

YouTube issues

I am a member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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controlav
3 years ago
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TheRamblinManRenowned Enthusiast I
asked in Controllers and Music services

S1 application does not show Apple Music playlist names. Everything is blank, but is otherwise there.

Like a lot of people I have not been happy with the new Sonos application. I decided to start downgrading my connect amps to the S1. Upon doing this, I use Apple Music and every tab works fine except playlist. When I go into playlist, they are all there, but all of them are missing their names. Everything is blank on the playlist tab except there are obviously separate playlist.   When I click on one the songs are there, but the name of the playlist is not at the top. The tracks are playing and I can see the name of the tracks. I am unable to to determine the name of the playlist out of many of them.   Is this a problem on my end or is what has become of Apple Music on the s1 application? Thank you. 

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S
10 days ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Controllers and Music services

trueplay missing

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks 

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D
7 days ago
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CopplestoneTrending Lyricist I
posted in Controllers and Music services

wheres my music

Came back from 3 weeks away, turned on sonos roam, opened sonos app on phone and no option to play stored  music on my device. Radio only option! Where's my downloaded music gone???Why has the icon to access it disappeared from the app???

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C
1 year ago
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withnail69Avid Contributor I
asked in Controllers and Music services

Unable to downgrade sonos one (g2) to s1 compatible

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

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M
22 hours ago
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felix489Contributor I
posted in Controllers and Music services

Sonos update and Sirius channels not playing

After the recent Sonos update, Sirius channels will not play through the speaker.Please advise of the fix for the Sirius channels not playing through the Sonos speaker after one proceeds with the most recent Sonos update.  Thanks.Moderator edit: combined posts

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controlav
4 months ago
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ozzking1Contributor I
posted in Controllers and Music services

Problem Viewing All Amazon Playlists

I just signed up to Amazon Music and have connected the service to Sonos. Problem is I am only seeing up to the letter “L” in the playlist library?

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O
2 years ago
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jsimmyContributor I
asked in Controllers and Music services

Crossfade skips every other song (20 secs) when using Spotify

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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D
3 months ago
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PschwenkEnthusiast II
asked in Controllers and Music services

When will Sonos Playlist be back?

Can you let us know when Sonos Playlist will be available in the new app?

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B
9 days ago
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gmendenhContributor II
asked in Controllers and Music services

Sonos cannot index USB drive on TP-Link Router

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG   gmendenh Contributor II 5 repliesCannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C

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Ken_Griffiths
19 days ago
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Nigel_14Contributor II
asked in Controllers and Music services

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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F
2 months ago
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Bob_BTrending Lyricist I
asked in Controllers and Music services

Qobuz playlists not available

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

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K
4 days ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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Schlumpf
2 months ago
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Albert g951Contributor I
asked in Controllers and Music services

Amazon Music Not working

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

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Airgetlam
2 years ago
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lumpsContributor I
asked in Controllers and Music services

Livephish+/Nugs.net not working in new app

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

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Mdunasky
1 month ago
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S-birdContributor I
asked in Controllers and Music services

whats happened to Ibiza Global Radio, Ibiza Sonica etc?

Hello 👋🏼 since the new app upgrade I’ve lost all of my radio stations they’ve disappeared! Very disappointed with Sonos as my speakers are now redundant ☹️. Does anyone know how I can get the stations back please? Mainly all stations within Ibiza Sonica, Ibiza Global radio, Blue Marlin Ibiza and Deep House Radio. Seems like Sonos gets more difficult to use every time it’s updated, seriously considering getting rid and going elsewhere. TIA

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I
1 month ago
Bumper
Bumper
asked in Controllers and Music services

Sonos App v 80.00.08 Released

Look out, an update to the new app just dropped. Anyone update yet?If you don’t want this turn off auto updates ASAPIf you are feeling brave or self loathing, update and let us know how good or bad  it is🤣As is typical there are no Release Notes yet. 

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S
2 months ago
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Eilis BContributor I
posted in Controllers and Music services

Suddenly unable to play radio stations on my Sonos system - new app?

The main reason I own a Sonos system is to listen to US and Ireland radio stations, for music (bluegrass, folk etc) and current affairs (RTÉ). Suddenly a few days ago ALL of these have stopped playing, either via TuneIn or MyTuner. (They have never been available on Sonos Radio). I spent almost two hours with the online live help two days ago and she was unable to solve it, and seemed to be totally unaware of the issue previously. She suggested i would have to phone the helpline (which I avoided because of the 45 min wait) to see if it was a problem with my (relatively new) router. I looked through here and tried adding the station’s url to the TuneIn app but that didn’t work. I also deleted both apps and reinstalled - no joy.Grant it, I’m using the old/original Play:1 and Play:5 models, but I don’;t think this is the issue?Will I need to finally DITCH the whole system??If so, what is the best alternative?FUMING!

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2 days ago
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IJPContributor I
asked in Controllers and Music services

Mixcloud search not working

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section. This previously worked when just “Shows” heading before recent release. i’ve reset controller and disconnected/reconnect Mixcloud account on app. Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).   Anyone encountered similar, or even better, overcome issue please?   Many thanks and stay safe   IJP        

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I
3 years ago
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t.laffeyAvid Contributor I
asked in Controllers and Music services

Pocketcasts - Error, Unable to play, song not encoded properly or the connection was lost

Has anyone else seen this error? The encoded error as well as the lost connection error are persistent & I have tried changing network channels, I have tried rebooting the system and I have tried uninstalling the service and adding it again. The error codes persist despite these troubleshooting strategies. Anyone else having this issue or have any suggestions?

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T
3 years ago
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Drproc79Contributor I
asked in Controllers and Music services

SiriusXM channels unavailable/greyed out and not available

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing  the same issue.  If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

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C
2 days ago
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angela2Contributor I
asked in Controllers and Music services

Sonos defaulting to one room

Hi all,is anyone else having trouble since the new update?  We have sonos products in three different rooms in our house, all on same WiFi. Network. since the recent changes every time we change a track it defaults to the same room even if we haven’t used or changed to those speakers.  We can be playing a track on one set of speakers but in the app it is showing a different track in the what I’ll call the default speakers (our dining room).    So every time we try to change what we’re listening to we have to change back to the speakers we want to use because it keeps defaulting.my gut tells me this is linked to the new queue system which I think is awful. anyone else got anything similar going on?  Its making us so frustrated.

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1 month ago
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dckluth
asked in Controllers and Music services

Mixcloud connection lost

Mixcloud connection keeps getting lost or is unable to connect. Not a new problem but getting worse.Diagnostics: 904598337

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Rowena B.
3 years ago
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