Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,455 Topics
  • 30,629 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4455 Topics

K
KkbbContributor I
posted in Controllers and Music services

new app is missing things like alarm!

Thx guys. There is no way to set up alarms anymore so I will have to unplug all my speakers because I have a feeling that new app didn’t delete alarms on speakers. Great work indeed (irony), honestly had bigger expectations from new app. But whole experience is messy as hell. UI is like from a two year old, where every part of app is acting differently with several mixed up ways to behave on user input. 

22
E
1 day ago
E
EmbattleContributor I
posted in Controllers and Music services

Synology DSM 7 beta & Sonos

It would appear that under DSM 7.0beta Sonos Libraries will no longer work, in essence even with SMB 1 enabled due to one of the following: https://community.synology.com/enu/forum/20/post/139213?reply=440018orhttps://community.synology.com/enu/forum/20/post/139200?page=1&reply=440124  

21
N
2 years ago
E
EB60Contributor I
asked in Controllers and Music services

Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ? did submit a diagnostic report. 1508963402

21
D
3 years ago
C
CWTLContributor I
posted in Controllers and Music services

Windows 10 computer can't find my existing Sonos system, in order to play music library

This seems to be a common problem but the common suggestions won’t fix mine. I had to re-install Windows 10 recently, along with all programs. I downloaded and installed the Sonos application in order to play my music library from the computer, properly set all firewall exceptions, etc., and my computer cannot find my “Sonos product”. The computer is directly connected to the internet/wireless router and my connect:amp and components are connected via wifi. All music streaming services are working properly, after some excellent expertise from Sonos support. Before I bother them again on this problem I’d like to try to resolve it myself, if that’s possible. Can anyone offer a suggestion?

21
C
10 months ago
A
ArchmageContributor I
asked in Controllers and Music services

BBC Sounds podcasts not available this morning.

Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 🤷🏻‍♂️ Anyone else having this issue today? I’m based in the UK.

21
A
8 months ago
R
RobSSContributor I
posted in Controllers and Music services

"The connection to Stingray music was lost"

I am starting yet another thread on this common topic to convince Sonos and Stingray to work out their kinks. This is beyond frustrating. One minute the service is working fine; the next, that annoying message comes up about being unable to play due to connection being lost. Nothing changed, so why is this happening? It’s been a constant annoyance ever since I got my first Sonos speakers a couple of years ago. FIX IT!!! Over the years, I have unplugged and plugged in the router, unplugged and plugged in the speakers, unloaded and reloaded Stingray. All software has been updated. Even if that works, it’s temporary. Totally unsatisfactory performance. Diagnostic: 2137151423.  

21
B
3 years ago
S
ScottyOHSContributor I
asked in Controllers and Music services

New Sonos update - where is the alarm function?

Hi, I have two Sonos One and three IKEA symfonisk.  Following the recent app update I can no longer find the alarm function under settings.  I have processed through all levels and nothing.  Has it been removed? 

21
M
19 hours ago
C
chrisannesamContributor I
posted in Controllers and Music services

Sonos Play 5 cannot play NAS music anymore

My Play 5 v1 was working fine a few days ago.  I can browse my music on my Synology NAS via wifi network but it no longer plays. I get the error message unable to play xxx access to my server denied. I have tried rebooting everything. There have not been any updates in this period. Anyone any ideas? 

21
C
1 year ago
D
dnc99Contributor I
asked in Controllers and Music services

New Sonos app - playing artist “top tracks” on Deezer

Hi,After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?Thank you.

21
D
14 hours ago
F
fdotrAvid Contributor I
asked in Controllers and Music services

RTE 1 and RTE Lyric not available

This problem (for me at least) is specific to radio stations accessed via the Tunein and Sonos Radio services on Sonos. RTE is available on the Tunein app and through a Google device. is this just me?

21
E
1 month ago
A
AudiomadContributor I
posted in Controllers and Music services

Sonos not decoding music at full Hi rez - Shame !

I think this topic may have been raised about two years ago but wonder if anyone has any further updates.I have a high rez subscription to Qobuz but am disappointing to find out that any music file from Qobuz that is not native 24/48kHz will get truncated to 16/44.1 kHz file stream.  I understand this is to do with backward compatibility with older speakers on the S2 platform.As I don’t have any speakers older than 2 years , it’s a real bummer.. No problems with non Sonos equipment I have which decodes at the native resolution beautifully. Would love Sonos to enable this to add to all the other positives in owning their speakers . Anyone has any further insider updates on this ?

21
S
7 months ago
L
lakwalkaContributor I
posted in Controllers and Music services

Issues with decoding (?) YouTube Music

When trying to use Youtube Music with Sonos One (regardless of the activation way - either iOS app or voice assistant) I am very frequently getting playback issues: it’s playing a song and then suddenly displays an error message saying “the music can’t be decoded correctly” or something similar and skips the song being played. That’s annoying, so I was forced to switch to Google Music, the last has no issues like that. Considering the same songs can be played with no issues on Youtube Music when listening on browser or on mobile devices via Youtube Music app ( headphones, not Sonos ) I am making a conclusion that the problem is on Sonos side.

21
M
3 years ago
xerky
xerkyContributor I
posted in Controllers and Music services

Sonos playlists missing in new S2 app for Android.

Sonos playlists missing in new S2 app for Android

21
M
3 years ago
D
DerekLTrending Lyricist I
asked in Controllers and Music services

SONOS Radio not playing BBC stations

So I woke up this morning to the dreaded SONOS bong, as BBC Radio 4 through SONOS Radio was not working. I changed it to TuneIn and it played. Later BBC Radio 6 suffered the same problem, and was cured in the same way. Is this a widespread problem? Is there a solution?

21
C
3 years ago
D
dhigley1Contributor I
asked in Controllers and Music services

Pandora access denied

Playlist from Pandora being denied. Plays on my phone but not through Sonos. 

21
B
3 years ago
S
SailboatContributor II
posted in Controllers and Music services

S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

21
M
1 year ago
T
thegoatboyContributor I
asked in Controllers and Music services

Web Radios have stopped working overnight

HelloOvernight a lot of the radio stations I listen to have just stopped working.examples. would be:NTS live 2 (NTS live 1 works)SomaFM - cliqhop and various othersThese were working fine yesterday but no longer workI can access them via chrome without any issues.is there a way to check what the issue is?Thanks 

21
M
3 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services

Sonos Radio HD-Call to Reactivate

I tried Sonos HD Radio and thought it was decent but not worth the $8 per month so I cancelled. My wife decided she really liked a couple of stations and wanted me to reactivate it. It says I have to call to reactivate, what’s up with that? Like any service I should be able to activate and cancel it online. Would love to hear the logic on that one, Why?

21
W
2 years ago
G
Glenns_and_RosesCollaborator II
asked in Controllers and Music services

Spotify - Song Not Encoded Correctly

Recently noticed issues with Spotify skipping songs and showing “Song not encoded correctly” errors.  But when I manually play the song it works.   Other discussion threads suggest this could be a network issue.  Here is my setup: Verizon Fios, 1 Gbps fiber Verizon router with wifi off Eero pro (x3) in bridge mode Sonos Amp is WIRED to a Gbps switch coming off the router All other Sonos devices are wireless (Using SonosNet) SonosNet was using channel 11, and when I did a network scan I could see a fair amount of other networks on channels 1 and 11 so I switched SonosNet to channel 6 but it didn’t help. My Verizon router and my Eero system are all using “vanilla” configurations.  I don’t mess around with the firewall, port forwarding, etc. Suggestions?  

21
G
3 years ago
A
AbelBContributor I
asked in Controllers and Music services

Spotify won't play on speaker when I leave home

Just got a Sonos One. Speaker plays Spotify great but only when I am home with my iPhone. When I leave my wife can't use it. She has a separate Spotify account on her iPhone. We also have a MacBook Air which also has my Spotify account. What to do? Wife would like to use Sonos One when I'm gone!!!

20
A
4 years ago
K
koppahAvid Contributor I
asked in Controllers and Music services

Major Spotify regressions in S2

I typed this out and it got lost, so you’re getting a shortened version. Spotify often starts playing a random playlist when I tell ask the speaker to ‘Play Spotify’ via Google Assistant. For instance, my Arc had been grouped with the rest of my house and was playing the ‘Discover Weekly’ playlist. I then watched some TV, then asked it to play Spotify again. It started playing the ‘Sublime’ playlist, which I haven’t listened to in MONTHS. Additionally, it usually takes two voice invocations to get Spotify playing when it’s been idle for a while. The first one gets a positive response from the Assistant, but neither the Sonos nor Spotify apps think that the speaker is playing. I have to say it again to get it going. Please, please, please fix this, the current behaviour is INFURIATING. I miss the S1 behaviour where it would simply resume playing whatever the most recent device was. As an example, it used to be great that I’d be listening to Spotify on my phone, then get home and just

20
Annazel S
3 years ago
J
John CrawleyContributor I
posted in Controllers and Music services

Adding my music library.... or not !!

Hi,Having spent time (a lot !) on both ‘chat’ and Remote access i am still unable to add my music library ? It started off as “error 1002” and since my last Remote Access use, is now “computer is not responding” although i am sat using it, and made sure that the external drive is awake ?? so far I have: toured my new Windows 11 PC, with the help of remote access, set up the various firewall options as outlined here. Checked the ports 445 & 3445 (they’re ‘listening’). Set up a music folder on the desktop, which did not work. Reset my Sonos System. All to no avail. The nice person on remote access was also at a loss, although when using the same service last year on my old PC, Remote Access sorted the issue very swiftly. Cannot add the service via any of the tablets or phones, so I’m really stuck.! I have read nearly every article or reply on here, and i am no further forward. ANY help would be gratefully accepted. or…. the system will end up in a skip somewhere :-).Thanks in advance

20
B
4 months ago
P
pzbluesContributor I
asked in Controllers and Music services

Can't access my music library

Hi, i have put all of my music onto an external hard drive and connected it to my talk talk router via usb, when i log into the router the hard driceve is confirmed as connected however when i try to setup music library \\192.168.1.1\buffalo_hd\music it says the there is no share (buffalo) on computer 192.168.1.1, please help… Thanks in advance

20
T
4 years ago
C
CatStackContributor I
asked in Controllers and Music services

Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is wh

20
S
1 year ago
R
Roch61Contributor I
asked in Controllers and Music services

RTE radio 1 is gone

RTE radio 1 seems to have disappeared from Tunein and though it appears as a choice in Sonos radio, won't play. This has just happened in the last few days. Anyone else with this?

20
C
3 years ago
Terms & ConditionsCookie settings