Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,475 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4618 Topics

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Shah MTrending Lyricist I
posted in Controllers and Music services

Unable to add music library from WD MyCloud Home

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.Anyone else facing this issue. FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. Cheers Shah

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7 months ago
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KostyaLinContributor I
posted in Controllers and Music services

Can’t use Trueplay Tuning on my iPhone 12, iOS17

As being said, I can’t access to Trueplay Tuning on my iPhone 12. The iOS version is 17.0.Just got a Beam gen2 few days ago, and I’m trying to use the Sonos app to set it up. But it showed ‘not yet supported with this iPhone’. Honestly I’m super confused because iPhone 12 is a 3-year-old model and I do spot that you guys said iPhone 12 is certainly supported now. So I just don’t get it why it is not working. 

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8 months ago
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yanndvContributor I
asked in Controllers and Music services

Lost all my playlist

Hi, l have been a Sonos user since 2005 and lost all my playlists yesterday… My family is devastated so I hope someone can help me restore them. I was changing a router and factory reset all my Sonos one units and this seems to have erased all my history. I thought my settings were tied to my user account in the cloud...I do own some old ZP100 that I was still using 6 months ago, co-existing with some Sonos One units in my old network before I moved house. Is there a way I can use those to recover my playlists? I would be very grateful if someone has a solution.Thanks a lot! 

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3 years ago
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bnileshAvid Contributor I
asked in Controllers and Music services

Trueplay noise error update 14.18

I am observing a trueplay tuning error after the latest update 14.18.In the Living Room I have Beam (Gen1), Two Play 1 & Sub (Gen 2). But I couldn't succeed in doing it. I tried a number of times but the process stops in the first step while testing the tone sound for left right balancing. This process stops everytime at the same moment just before finishing it,  gives a noise error message. I am sure there is no noise and room is as quiet as it can be possible.In my bedroom I have two play-5 which were successfully re-tuned for trueplay after the update but the living room 5.1 system is not getting tuned. If the iPad has any issues it should not have to be worked in another room stereo system.I have factory resetted each speaker in the living room, reinstalled the app on the ipad, removed case of iPad, tried to tune at different times and what not! But nothing has helped me. I have also disabled bluetooth of iPad, other devices on network, light etc after discussing with Sonos sup

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Corry P
1 year ago
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chantelmcpContributor I
asked in Controllers and Music services

Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

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4 years ago
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ProteusTrending Lyricist I
asked in Controllers and Music services

Running S1 can't connecto to IDAGIO sreaming service

I am a IDAGIO subscriber, trying to access IDAGIO via Sonos S1. On my Android phone, I cannot use the “Add Services” function at all. When I click there, instead of getting the menu of services a get a blank screen with 4 dots in the middle going around in a circle, a waiting icon. Never stops waiting. On my PC, I can get to the service menu. I click IDAGIO and then a button to authorize Sonos to use IDAGIO. Up comes an IDAGIO log-in screen. I type my e-mail and password. Very briefly, it flashes “welcome back to IDAGIO” but then that disappears and goes blank. Frozen on a blank webpage, idadio-sonos. Has anyone experienced this? Any solutions? 

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11 months ago
paul0258
paul0258Contributor I
asked in Controllers and Music services

Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

Playing through an original Connect to my standalone stereo system. While playing a playlist or favorited album, about 10 seconds into a track, playback stops, there is an error that the *next* track can't be played because connection to Spotify was lost, and playback resumes with the one following that. If I tap on the first track in this sequence of three, it resumes playing flawlessly. This never happens with the first song in the queue. Since the third track in the sequence always plays fine, or the first one if I select it, this seems to rule out a legitimate network or wifi error?

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3 years ago
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YeshawkAvid Contributor I
posted in Controllers and Music services

Radio play repeats passages

Hi, we've noticed over this past few weeks that during bbc radio broadcasting on our Sonos system the stream periodically repeats 30-60 seconds of output, any ideas what could be causing this?

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Xander P
3 years ago
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ECSmithContributor I
asked in Controllers and Music services

playing wrong stream?

Recently I’ve had an issue where I select a streaming radio station, let’s say CBC (I’m in Canada), it will play a different radio station, often one that was playing before like KEXP. It will display the graphic from the radio station I’ve selected but play a completely different stream.Usually if I stop and close the app and re-open it it seems to realize what’s going on and play the correct stream but it often takes a couple of tries. I’ve been using Sonos for quite a few years and this is a new issue.Has anybody else had this happen?   

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Airgetlam
15 days ago
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Thewizard2000Chromatic Producer I
posted in Controllers and Music services

Sonos and Hifi compatibilty

Hi,Since Tidal offer up to 9216 kbps audio quality streaming with the premium Hifi Plus membership, are you aware that sonos 3rd generation speakers can supports that high quality with multi-rooms without any unsync issues? I still have unsync issues always with hifi stream (without ethernet wired speakers and multi-room only) and i would like to know if the firmware have solved this issue, or maybe this is just that sonos speakers are not capable to handle this high song quality with multi-rooms… I have read couple years ago on sonos specs that the device can handle up to 1400 kbps if i remember but i don’t find the info anymore. Btw i have fast internet 1000 mbts speed and premium wifi Orbi Wifi with satellite device connected to my modem in bridge mode. I do not have interference because i do not have any issues with my cameras, chromecast, xbox console, or any others devices at home… Last year i tried everytings from reset all my devices and tried every others channels available wi

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9 months ago
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StuFALContributor I
asked in Controllers and Music services

Amazon Unlimited Airplay No Longer Works - What Happened?

Was a happy Sonos SL customer for 5 months.  Amazon Unlimted, pressed the Airplay icon and selected the button for “dining room” and away it went.  Hours and hour of perfect streaming and the speakers worked great.  Last Friday I get a new ISP and new network name and could not get the SONOS speaker to join the new WLAN.   Was on the phone with SONOS tech support for an hour and had to reset the speakers to factory and install SONOS S1 app.  Now I can’t use Airplay from the Amazon App and have to use the S1 App to get the SONOS speakers to work.  Its like SONOS has decided that they want to make me use their App to access my Amazon music.   I want it to work like it used to work.  Was this caused by a new release of SONOS?  Not the end of the world but dammit. I liked it the way it was and I find the user interface on Amazon better than SONOS.

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3 years ago
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RClingContributor I
asked in Controllers and Music services

Sonos & Pocketcast

I’m having problems playing certain podcasts through Pocketcast. I’ve tried reconnecting several times. It’s only certain podcasts.  Is anyone else having issues? The apps that I’m referencing play fine on the Pocketcast app so  it doesn't seem to be an issue with Pocketcast. Is Sonos blocking certain podcasts because of politics or subject matter?

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2 months ago
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User458633Contributor I
asked in Controllers and Music services

Sirius XM not showing artist and song title

When browsing the Sirius XM -  All Live Channels within the Sonos App, it’s not showing the song title and artist.  It has been a feature within the app for years, and now it’s gone.  Is there a fix?

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1 month ago
Byork
ByorkContributor I
asked in Controllers and Music services

Can't add folder to music library (913)

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

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7 hours ago
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CoyotefredContributor I
asked in Controllers and Music services

USB flash drive Archer router--can't add Music Library

I’m in the same boat as the poster in a previous thread here (unfortunately never received an answer). I’ve checked all the USB settings on the router side and everything looks normal, showing that USB is being shared. I’ve tried two different USB devices and the result is the same. How can I determine the correct path to enter into the Sonos app to get this set up as my Music Library? Thanks-

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4 years ago
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KongenContributor I
asked in Controllers and Music services

radioplay

HiWhy canˋt I not get RadioPlay 

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9 hours ago
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unahppyownerEnthusiast I
posted in Controllers and Music services

Contact Patrick Spence CEO of Sonos

Here is the posted email address for CEO Patrick Spence:  ceo@sonos.com I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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2 days ago
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aferdiaContributor I
asked in Controllers and Music services

Youtube Music Not Displaying Full Library

 Hi folks,New to the Sonos ecosystem so was looking forward to using the app with my Youtube Music account.But i seem to be hitting upon an issue whereupon the Sonos app will only show me a small number of artists/songs/playlists from my Youtube Music Library.For example, in the Artist section I can only access artists up to the letter I.Songs/PlaylistsAlbums also only offer me a small selection from my Library.Anyone come across this? Is there a fix?Thanks for any help. 

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3 months ago
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Matt ButlerContributor I
posted in Controllers and Music services

BBC Sounds recently started dropping out

We have been playing BBS Sounds through Sonos for a year or so with no problem whatsoever.  Then last week it started dropping out after a few minutes with a message ‘song not encoding correctly’.  Have rebooted router, reloaded BBC Sounds, no change.  Has anyone any ideas?

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Airgetlam
2 months ago
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brennan.carleyTrending Lyricist I
posted in Controllers and Music services

Sonos can't process large library, even if it is well below the 65,000 track limit... unless split into separate folders

I have a fairly large music library (~27,000 tracks), which is well below the 65,000 track limit. Recently, after adding some more tracks, I discovered that the Sonos library was only showing about 10% of the tracks… Somehow in the import/indexing process it had broken. I don’t know for sure, but while my library has about 800 album artists, it has far more actual artists (e.g. compilations), and the tracks I recently imported were compilations with many artists. So I suspect that the problem is related to the number of artists. I was able to resolve the issue by splitting my library (on my NAS drive) between a compilations folder and “everything else.” When I did, Sonos was able to import/index the whole library. What that tells me is that I haven’t hit some limit for the library in general (i.e. it can handle all 27,000 tracks) but that the import/index process can’t handle all of the tracks when it runs the indexing process (possibly because of teh number of artists, but that’s just

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Airgetlam
1 year ago
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laindContributor I
asked in Controllers and Music services

Cannot Stream NTS radio, server not found?

2 Days ago I had NTS playing on my Sonos speakers, I needed to vacuum while it was on, and unplugged a speaker that was playing. I’ve done this before, and nothing unnormal happened. The other speakers continued playing. I’m not sure if this caused the problem or not. After trying to start any NTS stream afterwards, the Track information updates, but none of them will play. The error log shows the same error for every station ‘cannot connect to NTS Radio because the server cannot be found.’ The Stations are playing fine through the NTS website. All my other Sonos Services are still working just fine. Any idea how to fix this? My next troubleshooting step would be to reset my entire sonos system, which I’d like to not have to do.  

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1 year ago
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Stevea SContributor I
posted in Controllers and Music services

Music Library not updating after scanning

I have a WD MyCloud NAS on which I store Music ripped from my CD collection. Until recently it has updated satisfactorily when I have added new CDs. However this has stopped working. Using my Android MyCloud app I can see the new folders and content on the NAS but when I update my index on my Android app the new folders do not appear. When I go Settings > Music Library > Update Music Library Now > Scan Now I get Updating Index in gray and Compilation Albums updating in gray but after the process is finished the added CDs do not appear in the index.

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3 years ago
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chellsmithContributor I
asked in Controllers and Music services

I am unable to add Spotify to my Sonos App

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”. First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”.  Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”.  Now I’m completely frustrated. Help please!

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3 years ago
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Rick_001Contributor I
asked in Controllers and Music services

Sonos app fails after latest android update

After the latest android update on a samsung S20+ , when opening the Sonos app it displays the message that it needs to be updated,  when you press the update button it takes you to google play,  but there is no update,  I uninstalled and reinstalled but same issue.Now I don't have access to my sonos all or my sonos system :-(

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Ken_Griffiths
2 years ago
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S6photographyTrending Lyricist I
asked in Controllers and Music services

can you help me add Ibiza global radio?

Hi, I have a Sonos one SL and I use the sonos app on IOS. When in ibiza I used a sonos system in an air bnb and played ibiza global radio on the app. All fine. Came back to the UK and bought my first sonos to play it here. Setup and the app won’t find Ibiza global radio or any other ibiza stations really. I’ve added tunein but that won’t find it. I’ve researched about adding radio but not getting anywhere.Am I able to add this on the sonos app and play in the UK? Presumed it would just find it straight away no problems. Struggling, help!thanks 

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8 months ago
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