Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,566 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3896 Topics

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John94Contributor I
asked in Controllers and Music services

Sonos not connecting with Napster

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this? When browsing Napster via Sonos all menus are empty .

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14 days ago
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psuduq23Contributor I
asked in Controllers and Music services

apple music is experencing full outage

Anyone else getting a message on the Sonos App Apple Music is experiencing a full outage? Anyone know what this means?

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R
2 years ago
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ITCAvid Contributor I
posted in Controllers and Music services

adding new sonos to app

So I already have play 5’s on one room beam sub and 2 ones for tv sound just brought a play 3 and 5 play 1’s from a friend Did a factory reset by holding the 2 buttons . So far so good the app finds them it takes me through the set up plays the hum and gives me a tick connected , but here’s the problem I can’t see them in the app on the system like my other Sonos products so I can’t assign them to a room I’ve tried turning them off and closed the app them turned everything back on and nothing no play 3 or the play ones ,only my original Sonos’s am I doing something wrong here ?  thanks in advance 

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1 year ago
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fxsmeetsContributor I
posted in Controllers and Music services

Why is Sonos App so bad and why won't Sonos fix the problems?

I have raised this issue multiple times. Numerous users have also raised the issue. The Sonos App is clumsy, complicated, counterintuitive to use. Most importantly, IT DOES NOT WORK. It keep losing connection. I want Sonos support to stop telling me that it is because of my devices or my Wifi set-up. It is not. It is because the Sonos App is badly coded, full of bugs and quite frankly the worst I have tried of all music app, by a long shot. The hardware is fantastic. The software is simply shameful. Sonos. PLEASE FIX IT.

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2 months ago
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SperlContributor I
asked in Controllers and Music services

Controller update fails on macOS Ventura 13.0

I just updated to macOS Ventura 13.0.  The next day the Sonos Controller said I had an update.  Pressing the “Update Now” button started the update process normally.After asking for my Admin credentials, I get an error saying “Sonos Update failed.  An unexpected error occurred.  Please try again.” Is anyone else seeing this?Dave Info:Sonos Controller for MacVersion: 14.14Sonos: OS S2Build: 69123100

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1 year ago
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DrallenContributor I
posted in Controllers and Music services

App Performance, or lack of!

Close to giving up on my Sonos system and looking elsewhere for a replacement. The App is just not for purpose!! Failure in connecting to speakers, failure to respond to commands once connection achieved. Ludicrous reconnection rigmarole required every time I want to listen to music. I’ve had enough. 

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1 month ago
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gmendenhContributor II
asked in Controllers and Music services

Sonos cannot index USB drive on TP-Link Router

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG   gmendenh Contributor II 5 repliesCannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C

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Airgetlam
28 days ago
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Bhuna OverlordContributor I
asked in Controllers and Music services

Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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9 months ago
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groove_regulatorTrending Lyricist II
asked in Controllers and Music services

sonos port not working as upnp renderer from foobar2000

Hi my sonos port no longer works as a upnp renderer using foobar2000 on windows as the client/controller. Interestingly I'm able to use my Roam as a renderer and all speakers in my s1 system also work OK as renderer too from the same PC. Even more confusing is that BubbleUPnP (android app) IS able to send a UPnP stream to the Port.

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Corry P
1 year ago
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HozZeSContributor I
posted in Controllers and Music services

Plex - Unable to browse music

So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1Do you members also experiencing this issue?Sonos 14.20.1Plex 1.30.0.6486

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1 year ago
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RajkoContributor I
asked in Controllers and Music services

Sonos Radio not working properly

Hello,I've had to reset my speaker as radio stations weren't working. I've managed to get the speaker back up and running and it plays some radio stations from tune in and Sonos Radio but It won't play any foreign stations which it did do previously until today. What is the issue with it? Also tune in won't find every country under its locations where as before it did, any ideas why this is?Manythanks 

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3 years ago
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mmurrinContributor I
asked in Controllers and Music services

Connected Spotify service shows up with language settings as German in Sonos??

Hi, I have my Sonos App language set as English / UK, my Spotify App is set to English / UK, my Samsung mobile is English / UK.When i access Spotify App native, it is correct and text / titles are in English.When I access the Spotify service from my Sonos App (embedded), it shows up with German or French headings.  If i then click the ‘pop-out’ icon to jump out the Sonos App to Spotify (native), the language headings are all English as I’d expect.  But close it down and drop back to the Sonos App view of Spotify and its German / French!?I have checked every language option on Sonos App, Spotify and Android and even confirmed on a web browser log-in and its all flagged correctly for me, as English - open Sonos App and its incorrect.Can anyone help here, user error or issue on the Sonos side?Thanks in advance

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9 months ago
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Steve9912Trending Lyricist I
posted in Controllers and Music services

Apple music tracks greyed out

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

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2 years ago
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6802439Trending Lyricist I
asked in Controllers and Music services

Can no longer browse My Cloud

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

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106rallye
6 months ago
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stevenhughes11Contributor I
asked in Controllers and Music services

sonos wont play bbc radio

diagnostic number 813194437

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1 year ago
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jeff goodmanContributor I
asked in Controllers and Music services

WXPN Stopped Working on Sonos

This is an odd one.  I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years.  Last week it stopped working on Sonos.  I am running S1with a variety of legacy and new gear.  When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations thro

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K
2 years ago
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theresa2865Trending Lyricist I
asked in Controllers and Music services

sonos connects to another account

Hello   I bought my son his own Sonos. Now mine isn’t working and keeps telling me to log into his account.  How can I separate them please. We are both sharing the same wi-fiThank you 

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1 year ago
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captainknutAvid Contributor I
asked in Controllers and Music services

Volume normalisation on Sonos?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

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3 years ago
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groove_regulatorTrending Lyricist II
posted in Controllers and Music services

"//{nas path}/Folder/" is no longer available

Hi there, recent issue with my S2 system, after adding a few more albums to my 22K track music library stored on my NAS it continually failed to update throwing the  "//{nas path}/Folder/" is no longer available error, sometimes immediately sometimes after a few minutes of indexing. Surprisingly my S1 system (on the same LAN) can read and index the NAS share with no issues. My S2 system comprises of a Port (ethernet connection) and a Roam. My S1 consists of a Connect/ZP, a Play 5 and One SL. Sonos have acknowledged there is an issue but cannot advise of a timeline for a fix.If I create a small library on the same NAS with a few albums the S2 system can index it. I’ve seen some similar posts with the same issue including suggestions of changing the library structure into a number of smaller chunks but this isn’t acceptable for me.Other suggestions welcome, or keen to hear if others are having the same issue.

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Stanley_4
2 months ago
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MnPugsleyContributor I
asked in Controllers and Music services

Sonos App - SiriusXM

Hello all - S2 App IOS / Version 15.5 / Build 73042060The past few weeks, under SiriusXM, when I choose the “Live and Xtra Channels” option, I receive an error “Sorry, something went wrong.  Please try again”.  It will not load the channel line up.However, I can at times still pull up channels based on recent or favorites and play successfully.Thoughts on the issue and/or resolution?

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Airgetlam
5 months ago
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salsafitz56Avid Contributor I
asked in Controllers and Music services

Libby Constant request for Reauthorization

Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization? 

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1 year ago
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martin.sContributor I
posted in Controllers and Music services

Music Library Disappearing Overnight

I’ve read several similar issues but there doesn’t seem to be a resolution so thought I’d ask. Sonos reads the music library from my Western Digital MYCloudEX2Ultra NAS, all the files are there from a sync between my Mac iTunes library and my NAS. Been using this method for several years without issue. Recently, probably the past couple of weeks, when I open the iPhone app or the Mac app, the library has disappeared and a music index update is needed to get the files back. As I said, never had this issue before, and have been linking to the same NAS for several years. I’ve checked and there is only one path in the library setup and the NAS is on 24/7. Anyone know why this has started happening?ThanksMartin

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Fragments Of
1 year ago
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Bill_22Trending Lyricist I
posted in Controllers and Music services

Sonos Music Library won't update

This just started happening to me, my Sonos won’t update my music library. If i delete my music folder and re-add it will be have everything in there that should be, but if i add more music (mp3s, which i do almost daily) and have it update, none of the additions show up. my music’s on a macbook running big sur 11.6

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2 years ago
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kbradsmithTrending Lyricist I
posted in Controllers and Music services

Youtube Music not playing entire Library Songs - only select few

Sorry, NOT playing entire Library Songs. The YTMusic app on Sonos offers to stream my Library’s collection of Songs but only seems to be capturing a very, very small fraction of my entire Songs collection. Is there a way to be sure and get all my Songs shuffled through on the Sono’s app? The ‘Your Mix’ option is misleading as well. It creatively mixes in new ‘recommended’ songs which I’m not interested in so that’s not a solution. I want all my Songs streaming from my LIbrary collection, please, not some limited selection. Thanks, comments please. 

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3 years ago
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User262360Contributor I
asked in Controllers and Music services

Apple Music - can't connect

Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.” Tried signing out of Apple Music, reinstalling sonos app etc. No luck. 

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Corry P
3 years ago
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