Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,536 Topics
  • 31,072 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4536 Topics

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NotkevinspaceyContributor I
asked in Controllers and Music services

Recent App Upgrade

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

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1 day ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services

New app - can't queue albums

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

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Harold Appel
1 day ago
Psychadelic_dog
Psychadelic_dogContributor I
asked in Controllers and Music services

The new Sonos app is disappointing

I downloaded the new app and was excited to do so.  I got the new era100 speakers for Christmas and finally got around to setting them up. Well first, the new app would not authenticate with Apple Music which is my music service of choice. If Apple and Sonos are feuding, I'm finding another system. Second, when I try to select speakers in a certain room to play music, the app will not switch properly.  Sometimes it switches to the room I selected but then switches right back to the former room.  Sometimes it selects multiple rooms when that was not what I indicated.  Given the cost and track record of this technology, you all are really trying my patience as a customer.  I know you can do better because this was a phenomenal product for so long.  Now it’s like everything else, mediocre,  DO BETTER.

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Standa
1 day ago
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BjrklndContributor I
posted in Controllers and Music services

New App - Not what I bought

Well actually a lot of things has gone totally down the drain with the new app update Alarm Add to queue NASBasic features and most of all features that retailers advertised and sold the Sonos products upon, and now it's gone without any notice or any option to opt out of an update that actually, apart from a new look, remives features.Well I am in DK, bought the Sonos from a retailer covering the Nordic Europe. Should I and all others contact the retailer saying ‘Well this is not what You sold me. The features You told me about are gone. This is not what I bought. I want to return it'Really Sonos. Either add the features or let user have the ability to down grade.Also wondering, what was the intend with the new app? How has it succeeded so far 🤷‍♂️

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Standa
1 day ago
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DPE1983Trending Lyricist I
asked in Controllers and Music services

Sonos speakers not showing in Spotify app

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

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1 day ago
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JonnaDKContributor I
asked in Controllers and Music services

Alarm

I need the alarm features. When will it bee back ? 

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1 day ago
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Bruno ViviContributor I
asked in Controllers and Music services

connexion move

Hello,i can listen music on sonos move, but cannot anymore synchronise with the app. Get this message. What should i do? Thanks 

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1 day ago
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snitramcContributor I
asked in Controllers and Music services

New Sonos app way way slow to start

I have a Pixel and the old app started up immediately. The new app takes about 2 minutes to start. Then I get a “Sonos is unresponsive” message asking if I want to Wait or Cancel. I choose Wait and then Sonos app starts up. This is ridiculous behavior for an established app. The old Sonos app started up immediately.Why do manufacturers keep putting out crappy upgrades that feel like a downgrade?

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1 day ago
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Tnatl46Contributor I
posted in Controllers and Music services

getting back deleted group

I have a family group, but my bedroom group has disappeared. How do I get it back?

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1 day ago
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TTSWEDENELITEContributor I
asked in Controllers and Music services

laggar ljud när man spelar i högtalarna

Vad har ni gjort med den nya appen helt kassHögtalarna bara ljudet hoppar mellan den laggar när man spelar från Spotify Ljud nivå hoppar upp och ner fast man in rör den allså lite mer proff och koll på sakerna bör ni ha

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1 day ago
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Iva206Contributor I
asked in Controllers and Music services

new update / cant connect devices

Hi, after the latest update I cant connect any of my 3 devices (One SL, Ray and Roam). I did a factory reset of all 3 devices, and after connecting i get the following message (see picture). after unpluging abd then plugging back in the device the system cant find any of three. what to do??? please help ♡  

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1 day ago
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S9WBAContributor I
posted in Controllers and Music services

New app

Hi Sonos. Could you please update us when you'll reinstate the old version of the app as this new one is totally useless. Read reviews on Google play. It jumps between ERA 300 to the Arc and more than half the time can't find product. You have and will lose so many customers. 

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1 day ago
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Rick8310Contributor I
asked in Controllers and Music services

The New App

The new app is a disaster.Can’t change rooms.Takes forever to start streaming Spotify or Tunein.Once it starts streaming, can stop it.Can’t change rooms.Music suddenly starts playing in another room.Other than that….Is it possible to revert to the old App?

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K
1 day ago
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El_LidContributor I
asked in Controllers and Music services

Updated Sonos app

Since the app updated on my phone I’m having some annoying issues. I always browse my library by folder, it’s how I have my music organised.  Now when I go into an album folder I can only play one song at a time.  The buttons for “Play all” and “Shuffle” are no longer there.Browsing your Music library by folders in the new app : r/sonos (reddit.com)   Ok, so I go into Album view instead and there’s no search function?  So I have to scroll through 1000s of albums to get to the one I want?  Same on Artist view.   “Recently Played” on the homescreen doesn’t update with the recently played items.

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1 day ago
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KtanzoreContributor I
posted in Controllers and Music services

New app update cannot connect to Mytuner stations.

The new update has made it impossible for me to connect to Mytuner radio from Sonos. I have removed and re-added Mytuner service to try to fix it, no luck. I used to get quick access simply by clicking a station. Now I must first turn on my Roam bluetooth, go outside Sonos to my Mytuner app, start the station, then go back into Sonos where I can pair it with my non-bluetooth Play1. I must leave the Roam on during the listening, and when I want a new station I have to repeat this process to get connected.Give me the old version of Sonos back!!!

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K
1 day ago
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nieslikefriesContributor I
asked in Controllers and Music services

Queue editing

On the new app, I can see what songs I have queued, but I can't remove any songs from the queue nor can I move songs around in the queue. Very annoying. Also annoying that you took away the feature where you can see the exact volume your speaker is at.

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1 day ago
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Tucker's LuckContributor I
asked in Controllers and Music services

Loss of Recently Played & Sonos Favourites

Since the new App. installed I can't keep the 'Recently Played' or 'Sonos Favourites' content on the home screen. Sometimes the details are shown upon first opening, but disappear within seconds. This is on Android devices, up to date, so it seems to be App related. Any suggestions?

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1 day ago
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Michl 74Contributor I
asked in Controllers and Music services

kopplung der einzelnen produkte

Seit dem neuen Update kann ich meine Lautsprecher nicht mehr koppeln. Das heißt z.b. Wohnzimmer und Küche zusammen abspielen lassen Kenn jemand dieses Problem?  Moderator edit:Google Translate- Since the new update I can no longer pair my speakers. That means e.g. Let the living room and kitchen play togetherDoes anyone know this problem?

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1 day ago
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ScouseSteveContributor I
asked in Controllers and Music services

No Queue on new App

Using the new app, I can’t see any queue at all.

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1 day ago
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YellowTexasContributor I
asked in Controllers and Music services

New will not add to queue

Can you not add music to the end of the queue  in the new app? WTH!  I like to queue up albums to listen to, but my only choice is to replace the queue. Im on IOS, using Apple music. Hope this is remedied soon. Otherwise I like the interface, but this for me is a big whiff. 

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1 day ago
Edgie70
Edgie70Avid Contributor III
asked in Controllers and Music services

trueplay missing

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks 

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Ummagumma
1 day ago
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CitizenB1Contributor I
asked in Controllers and Music services

why no version number in my software update section

I feel despite my update reporting I do not have the most recent version.. I could confirm this but my update section doesn’t tell me what version is running nor is there a confirmation doc that confirm was installed on my updated app. Other users are showing me a complete page I obviously don’t have. Isn’t the most recent 17.1? I only have 16.1.

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1 day ago
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Alessio CiniContributor I
asked in Controllers and Music services

app sonos

La App non riconosce il sistema

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1 day ago
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jimbjimbContributor I
asked in Controllers and Music services

is it possible to transfer S2 app for IOS from one phone to another?

I have two iphones.. one I sorrowfully updated to the new app.  The other still has the older S2Is there anyway I can move that app to the other phone?     

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UKMedia
2 days ago
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dnc99Contributor I
asked in Controllers and Music services

New Sonos app - playing artist “top tracks” on Deezer

Hi,After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?Thank you.

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D
2 days ago
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