Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 26,954 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4118 Topics

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Markus_StContributor I
posted in Controllers and Music services

Sonos - please role back the App update to the last version...

Dear Sonos team, as obviously a lot of people are not happy with the lack of Alarms and Sleep Timer functionality, would you please role back the default app-store version back to the latest Sonos S2 app-version or do release that one separately. The actual version seems to be not ready for the job!Thank you & Best Regards, Markus. 

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1 day ago
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kaffeeapfelContributor I
posted in Controllers and Music services

New App (80.00.04)

Sorry Sonos,but your new App (talking about 80.00.04) is the most ridiculous thing I experienced for a long time. First thing after I installed it: sending WhatsApp messages to all of my friends to warn them.I am not talking about the new interface or having to get used to the new design. But almost all functions I am using daily are missing:Alarm Clock editing list queue list sonos Radio …  

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tim0gradyContributor I
asked in Controllers and Music services

new controller

this controller is frustrating.

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BringbackalarmContributor I
asked in Controllers and Music services

When will you bring back the alarm function?

When will Sonos bring back the alarm function? Need to know if this is on the way so I can cancel the garbage men coming soon to throw my Sonos system away. 

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webmink
1 day ago
IanJShaw
IanJShawAvid Contributor I
posted in Controllers and Music services

New apps and controllers - focussed feedback

Is there any structured way of searching and contributing to the discussion on the new apps? I have seen so much feedback on the new software and my reactions so far have been: - yes, this is replicated on my setup (Android, Windows etc) - I can’t replicate this on my setup (for example, I appear to be able to create, manage and delete alarms:  is this (a) a quirk of my setup and genuinely missing from others’ apps or (b) something a few tips on navigating the new interface might help with - have I discovered a new bug (for example, I don’t appear to be able to modify room groups via the Web App.  There’s no “Apply” button like on the Android app so changes don’t get actioned. This community is great at helping each other out but while all reactions and observations to the new software have their own thread (in come cases, many) I can’t contribute.Help us help please! Ian

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ChrisJCContributor I
asked in Controllers and Music services

New App - Loss of Services / Loss of Playlists

Discovered the new app had installed this evening, so far I seem unable to:-Connect to Amazon MusicPlaylists have dissapeared from the user interfaceIt does not seem possible to add songs to existing playlists (the options have disappeared)The app hangs and dosen’t load from time to time and needs a re-startIt seems that this is a bit of a car crash tbh, and I wonder if there is an urgent fix coming or the ability to roll back to a previous version?

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enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

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FlossyContributor I
asked in Controllers and Music services

Sonos cannot find any albums on Spotify

Hi - we have a paid subscription to Spotify and recently the Sonos fails to connect to Spotify, saying after very few seconds, timed out.   This is on Macs and the mobile App.  It can find other spotify music (recently played and playlists). I can play an album on the Spotify App then access it via recently played on Sonos, but not if I go to my saved album section.  

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YTWContributor I
asked in Controllers and Music services

Apple Music not Working with App Update

Apple Music was not working shortly before the Sonos app update and still does not work after the update. Support team saying it’s a known issue with the update, which doesn’t seem to explain it not working prior to the update.Any others having this issue? Thanks! 

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1 day ago
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askloweyContributor I
posted in Controllers and Music services

Dont Upgrade Your App Yet

I made the mistake of upgrading the app on my iPad as prompted it’s pretty rubbish. To be honest you will not be able to access your local NAS and if you have a port, the line input will disappear.  The only thing that seems to work are subscription streaming services, shame on Sonos for this much awaited and highly publicised upgradeI don’t know who did his acceptance testing on this app, or what set up they had, but I imagine will not work for most of you

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1 day ago
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stujTrending Lyricist I
posted in Controllers and Music services

How is everybody getting on with the new app?

How is everybody getting on with the new app?I’m really struggling to the point that i can’t use it.Rooms change on their own, specifically it keeps referring to “bedroom” which was the last room i played to before i updated the app.The progress bar won’t work. When i try to pull it back to start a song from the beginning it bounces back to where i pulled from.9/10 times it won’t recognise the input when i try to select a specific song from a list.Using IOS. 

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Bogdan_10Contributor I
asked in Controllers and Music services

After upgrade to new version Sonos app hangs on Retune

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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william44Contributor II
posted in Controllers and Music services

bibliothèque obsolète bientôt ?

bonjour !il m'a semblé voir passer une alerte sur mon appli m'indiquant qu'avec la mise à jour sonos à venir ma bibliothèque allait être désactivée car obsolète. mais je n'ai pas pris le temps de lire et je ne vois plus rien...cela vous parle t il ?ma bibliothèque est sur PC en windows 11 familyMerci d’avance pour votre aide…William Moderator Edit: Added translation by Google Translate- Good morning !I thought I saw an alert on my app telling me that with the upcoming Sonos update my library was going to be deactivated because it was obsolete. but I didn't take the time to read and I don't see anything anymore...Does this speak to you?my library is on PC in windows 11 familyThank you in advance for your help…William

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vmcreatorContributor I
asked in Controllers and Music services

Sonos App 80.00.x0

Upgraded Sonos App on iPhone yesterday from v16.1 to 80.00.04. Now everything is broken:Cannot see the tracks I added to my playlists in 16.1. No Update Music Library feature. No option to create a new Music Library on a network source. Generally all Music Library setup has disappeared ! SUMMARY - Music Library configuration that was under System in 16.1 has all disappeared !

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We And Tke KidsContributor I
asked in Controllers and Music services

ik kan geen verbinding maken na nieuwe app 80.00

Na de update naar 80.00. Ziet hij mijn producten niet meer. Hij vraagt steeds naar instellingen te gaan en daar ‘lokaal netwerk’ aan te zetten maar die staat aan. En het juiste netwerk staat aan. Dus ik kom niets verder.kan iemand mij helpen want niets doet het nu meer. Moderator edit:Google Translate- After the update to 80.00. He no longer sees my products. He keeps asking to go to settings and turn on 'local network' there, but it is turned on. And the correct network is on. So I'm not getting anywhere.can anyone help me because nothing works anymore.

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1 day ago
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shotgunContributor I
asked in Controllers and Music services

Trueplay Re-tune

Anybody able to do a “Trueplay Re-tune”  with the new app?..wish I kept the old one.

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raymeroContributor I
asked in Controllers and Music services

Recent Sonos S2 upgrade

Hello everyoneJust upgraded phone to new S2 and noticed missing features from previous S2 version; No alarm No add to or edit or clear queue (directly)No sleep timerNo widgets (for mobile)No search for just ArtistNo Browse the ArtistNo Track info No link to album infoUnable to add or create new playlistUnable to create new speaker groupsUnable to add song to Sonos playlistUnable to share song Please can I revert back to old S2!? 

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Sb77Contributor I
asked in Controllers and Music services

can't play Amazon since update

My Amazon won’t connect since new update

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G The manContributor I
asked in Controllers and Music services

where are my playlists ?

Playlists that have taken years to compile have gone 😤🤬🤬🤬🤬

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1 day ago
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Ian w.Trending Lyricist I
asked in Controllers and Music services

unable to load amazon music playlists, stations etc

I have downloaded the new app and now all of my pinned amazon music now states ‘unable to load content’. For instance, playlists, stations, my music etcIf I click on the Amazon music service icon, there is nothing there eitherI have deleted the app and tried again, deleted Amazon music and then re authorised, but no joysee pictureDoes anyone have any ideas on how to get it back?thanks, Ian 

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1 day ago
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A_M_PContributor I
posted in Controllers and Music services

Alarms - New v80 App

Is it me or is it not possible to edit alarms from within the new app? I only seem to be able to turn on/off existing alarms?

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steveathanasContributor I
asked in Controllers and Music services

Sonos App Issues

Is anyone else having an issue yesterday and today? For both my wife and I when we load up the Sonos app on our iPhones (15 pro), the app is extraordinarily slow to show any recent listening history, and if you go to the gear tab, system is greyed out. I tried to attach a screenshot, but it didn’t work for some reason.Then I try to play something from Apple Music, and it just… doesn’t play. We have an Arc + 2 Era 300s and a Sub in one room, another room with a Move 1, and two other rooms with One SLs.So, what does work? I can use the Sonos app on my Windows computer and it works just fine (so far as I can tell) as all speakers can play in sync. I can also ask one of the speakers to do smarthome stuff with Alexa, and that works (lights on/off, etc.) but when I ask it to play music, it says the name of the song I asked for.. but doesn’t play it. Audio out of HDMI on the TV also works.I’ve rebooted my router, restarted both phones… and nothing.Grateful for any suggestions. 

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samraafContributor I
asked in Controllers and Music services

shuffle button gone in areas of apple music after update.

After the new app update, the shuffle button is gone from de “songs” section in the Apple Music library.  before the update I used to go to songs and press shuffle. No that option had disappeared.  can this be re added in a future update? 

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KoenContributor I
posted in Controllers and Music services

New app gone wrong!

What are you doing, Sonos?After decades of happily running first generation ZonePlayers I caved in and forked out too much for inferior hardware just a week ago.Installed the then good looking S2 app.Got the upgrade and stuff is gone like the widget on Android. Dark mode gone too. Weird navigation.... So typical for a company that is run by marketeers!Sigh. I was such a first hour fan untill they started to walk besides there shoes.

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1 day ago
webmink
webminkCollaborator II
asked in Controllers and Music services

Web app not showing what's playing on SOMA FM Radio

I’ve been able to navigate to my favourite radio station (Lush on SOMA FM, via their Channel) but unlike the old S2 app the web app does not display what artist and track are playing - see screenshots, taken at the same time. Anyone got a work-around?Track details are there in the S2 app 

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