Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,279 Topics
  • 22,240 Replies

3279 Topics

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RothwomanContributor I
asked in Controllers and Music services

spotify says it's connecting to my sonos one but won't connect help!

spotify says it's connecting to my sonos one on Windows 10 desktop app one but won't connect help! Windows just updated. I reinstalled both apps and did a hard restart with my WiFi and restarted my PC.

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Corry P
30 days ago
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radobarContributor I
posted in Controllers and Music services

sonos playlists

I was forced to create 2 sonos systems - Sonos 1 and Sonos 2 to keep equipment I love and am satisfied with.  I would like to share/export/import to play these playlists on both systems.please tell me how

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Airgetlam
23 days ago
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WMarkMContributor I
posted in Controllers and Music services

Use of Sirius XM with Sonos

I am  unable to access “Live and Extra” Sirius XM Channels on either my Apple IPad and Samsung A7 phone.  I am able to access “Recent” Sirius XM Channels on both platforms.  When accessing the entire list of Live and Xtra channels, I get the message “Sorry something went wrong, please try again”. The Sirius XM app (without Sonos) works perfectly on both my IPad and Samsung phone.

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W
29 days ago
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JasonHanskerContributor I
posted in Controllers and Music services

No volume grouping in App anymore?

Hi All, whenever I had both of my Sonos speakers active (Play: 1 & Play3) and I selected one in the app to adjust the volume, both units used to come up and you could adjust them separately. Now only one appears, I wonder if anyone else has had this issue?  I'm using the original Sonos app, the new one is just a whole different nightmare. It says my products need an upgrade, but when I go to the old app, it says no upgrades are available. I don't care about the new app, it looks crap anyway, but I would like this volume issue sorted! 

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J
1 month ago
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RobinBostonContributor I
asked in Controllers and Music services

How can I access AI DJ in Spotify through Sonos?

Recently discovered AI DJ in my car through iPhone app and loved it.  Came home and tried to play it on Sonos but it’s nowhere to be found on the Spotify app within Sonos...generally speaking have never liked how it looks so different.  Thoughts?  Solution?  Thank you!😊

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D
7 days ago
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Binghams04Contributor I
asked in Controllers and Music services

sonos app

I keep having problems with my sonos app. At least 3 or 4 times a month it will not connect to my speakers. I am using play 1 and play 3 speakers.  The app says unable to connect to sonos. If you go through the trouble shooting it tells you to turn off router and and speakers and start again with set up. But this means resetting all Wi-Fi passwords on other devices as well. It is not just one phone not working with sonos but two phones and two iPads. Surely you shouldn’t have to keep resetting speakers and router 2 to 3 times a month. The sonos app is the only one on my phone or iPads that doesn’t work properly. Any help would be much appreciated. Thanks

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Airgetlam
1 month ago
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jetsets2Contributor I
asked in Controllers and Music services

Apple Music connection

I have an Android phone. I stream Spotify to my Sonos speaker. Works wellRecently I subscribed to apple music because of their handling of classical music. Their is no connection button on the Apple app to connect between my phone and Sonos. Any idea how to do this?

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106rallye
1 month ago
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CJC33Contributor I
asked in Controllers and Music services

Sonos App Apple Music gone

I have an alarm set in the Sonos App to play Apple Music to a pair of Sonos Ones in my Bedroom.  It just played a default alarm this morning rather than music.When I checked the app there was no linked Apple Music in the App, nor was there an option to add any music services.   I deleted the app on my IPhone, reinstalled same result no Apple Music service and not available to add. 

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C
1 month ago
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Kev MeadowsContributor I
asked in Controllers and Music services

Adding Hearthis.at to my Sonos

Can anyone help me, how I can play all my playlists on Hearthis.at on my Sonos? I’d like to avoid Airplay if poss. Thanks

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K
30 days ago
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serbanContributor II
posted in Controllers and Music services

Can I somehow export a SONOS Playlist (as xml, csv, m3u, ... SOME text format) in order to change it and import it back ?

Hello,I’m asking a question since the existing topics are rather old…I have a “Sonos playlist”, created by me, which contains files that were located on some network path on my NAS.Now I changed my NAS (different name, also slightly moved the music folders, so for sure can’t re-use the old playlist...) and I was wondering if I have any at-least-partially-automated way to update my playlist, eg:exporting it in some text format, replacing some path portions in a text editor, and the importing it back. exporting it, somehow creating an m3u out of it and importing the m3u…Is there any such possibility ?Thank you.

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controlav
29 days ago
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PoloZ4Contributor I
posted in Controllers and Music services

What is the best way to play Pandora?

Hello everyone, after adding pandora to the Music Service, my iPhone get confused and it looks like Pandora app and the Sonos-2 app try to overwrite echoer. I can’t find a straight and consistent way to skip song, change volume, change sound specs form either app.So, what is the best way to play music and podcast apps: from the original app on the phone, or from within the Services & Voice inside the Sonos App?Should I delete the pandora on my iPhone and keep it only in the Sonos app, keep it in both in the phone and in the Sonos app, or delete the Pandora inside the Sonos app “Music and content” and just keep it on the iPhone only :?) I hope it make sense THX.System specs: iPhone 11 latest update, Sonos Amp updated firmware, Sonos App-2. THX again BTW is overcast app supported by Sonos “services & voice”?

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controlav
30 days ago
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TwincamanAvid Contributor I
posted in Controllers and Music services

SiriusXM not playing

Why is there so much trouble connecting with SiriusXM lately?

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Airgetlam
14 days ago
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SwootenContributor I
asked in Controllers and Music services

Sonos Setup

It appears that the Sonos App is $9.99 per month. I don’t want to pay for that service. Can you please advise me on how to set up my Era 100’s with paying a $10 fee every month? Makes no sense at all. Thank you.

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jgatie
1 month ago
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eagletouchContributor I
asked in Controllers and Music services

sirius channel stopped working

Sirius channel stopped working. Deleted it. Went back to add it and it won't add to the channels list.

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M
28 days ago
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ddieduggContributor II
asked in Controllers and Music services

Can't play iMac (osx 10.12.6) to Sonos Era:100

I have a Sonus Port hooked up to a vintage amp and a stereo pair of Era:100 speakers elsewhere in the house; all is working fine. There's an old unused iMac in the house running OSX Sierra 10.12.6 (it won't update beyond that) and I can see the rooms with Sonos gear under the iMac's speaker options (Internal Speakers, Kitchen, Living Room).I haven't been able to get iMac sound through the Era pair ("Kitchen") nor the Port ("Living Room") whether that's local audio files, or a webstream (Internet Archive; BBC sounds). I have installed iTunes and the sample library file doesn't play to the Sonos gear either. Everything on the iMac plays through its internal speakers.I'd be grateful for any suggestions for any tweaks or configuration settings that might allow me to get the iMac running as a Sonos interface -- essentially a Spotify player -- as an alternative to the Sonos app for sig oth.

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D
1 month ago
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hectorpalContributor I
asked in Controllers and Music services

Trueplay and iOS 17, one month later

It’s been a month since the official release of iOS 17, and many month of beta so developers could update their software.Trueplay still doesn’t work.Vote up if you think that we need an explicit apology and a date for when it will be fixed.  

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J
1 month ago
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Tim_167Contributor I
posted in Controllers and Music services

Sirius XM Radio and other "stations" need a persistent play feature

I am having trouble at a client location where Sirius XM radio stops playing without any warning.  This can happen if a device updates and can happen for unknown reasons.What I would like is a way to set a SONOS zone to a station and have it play continuously, forever, as long as it is able.  That means, if a source is interrupted or stopped for any reason, it would resume playing on its own.  It would repeatedly try to re-connect to the stream.  Since the looping playlist button is grayed out during station play, perhaps replace it with a persistent play button to effectively do the same thing and play forever.I have seen a lot of complaints about Sirius XM radio and even Spotify on these forums, and this is a simple feature SONOS could add to their devices that would band-aid this problem for everyone - if people have some reason why their stream is interrupted, it would auto-resume, perhaps with a 1 minute retry interval.Does SONOS read these forums and use them to build new feature

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jgatie
1 month ago
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LamikerTrending Lyricist I
asked in Controllers and Music services

Speaker Order S1

HelloMy question is:What determines the order in which the speakers appear after I group them? I have 6 connects with 4 speakers so 24 speakers total. So in the room called kitchen I have 4 speakers in the room called bedroom I have 4 speakers etc. 6 rooms x 4 speakers... When I start with kitchen, then add bedroom, then living room the sonos S1 app ignores the order I choose them in. So when I go to adjust the volume the kitchen will appear towards the middle of the speaker order even though I want it to appear first. Meanwhile the office will be at the top of the order even though I want it to appear last, (for example.) I have tried alphabetical order, numerical order, rebooting each device in the order I want them in, asking s1 to please respect the order I choose, moving the connect boxes from one amp to another, bringing them closer and further from the router, using optical cables on some of them and not others, I cannot figure out how S1 determines the order except -I know that

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Stanley_4
1 month ago
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Steven_5Contributor I
posted in Controllers and Music services

Sonos and iOS updates

How hard is it for a company of this size to stay on top of iOS firmware updates? When iOS 17 was released and I purchased a new iPhone 15 Pro Max, the Sonos app wasn’t compatible, and TruePlay tuning was disabled—for what seemed like forever. Now we’re back to the same thing with iOS 17.1–after a lengthy beta cycle and plenty of time for Sonos to make adjustments to their app to be compatible way ahead of the firmware release date, here I am with two new ERA 300s to go with my Arc and sub, and I can’t tune them because the existing app on the App Store still isn’t compatible.  Sonos, have you gone to the review section of your app on the iPhone App Store, changed the sorting view from most relevant to most recent, and perused the thousands of one and two star reviews you have, along with the nearly infinite number of consumer complaints that continue to post day after day, month after month? If thousands of small fry app developers can keep up with the cycle of beta releases and relea

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Stanley_4
1 month ago
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bvh1958Avid Contributor I
asked in Controllers and Music services

Pandora Podcast

I do not see a way to play Pandora Podcast on my Sonos 1 APP. it there a way to play Pandora podcast ? I’m having issues with the new “TuneIn” on Sonos1  Thanks

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B
30 days ago
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PhilippeMContributor II
posted in Controllers and Music services

End of 'old' TuneIn and own streams - how to edit favorites

Many threads are talking about the own internet streams one cannot define anymore due to the end of the ‘old’ TuneIn. One solution was to push those streams to the favorites.Ok, so far not so good.One question remain : how to edit the so called favorites if those internet streams are modified in one way or another?

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106rallye
1 month ago
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DikonContributor I
posted in Controllers and Music services

Apple Music in Sonos App drives me crazy

I like to play music in Dolby Atmos. But unfortunately it only works through the Sonos app. I'm annoyed by the inaccurate search, the slowness of the app, the long loading times. It drives me crazy.Is Sonos planning a fix?

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D
1 month ago
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jherbicideContributor I
asked in Controllers and Music services

Find IP address (all current answers are outdated)

Trying to find IP address… For whatever reason the MAC address doesn’t show up on my switch/router tree, but I know the speakers are connected. App version 15.9 iOS  

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J
1 month ago
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ToolioProdigy I
asked in Controllers and Music services

Why has my Calm Radio disappeared?

My Calm Radio stations stopped playing through the Sonos app this afternoon. They were working a few hours earlier. I thought I would delete and re-add the Calm Radio service in the app to see if this would resolve the issue,  and when I tried to add it again it had disappeared from the list of available services. I am a paid Calm customer and it is working through all other means, including the Calm Radio app and Roon. Does anyone know what's going on? [EDIT: A few minutes after I posted this a Sonos app notice  informed me “Calm Radio is experiencing a full outage” and it now appears as “down” on the Sonos status page. Oddly I am listening to Calm through Roon during this “full outage” and am having no issues playing stations through the Calm app.]

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W
1 month ago
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per dahlinContributor I
posted in Controllers and Music services

Tidal on Sonos

As I understand, playing Tidal HiFi Plus through the Sonos app gives us max CD quality audio, up to 16-bit, 44.1 kH.But, when using the Tidal App on a Samsung Smart TV connected to a Sonos Amp over HDMI, what audio quality can then be passed through?Same question when having Tidal App on an Apple TV 4k with HDMI to the same Samsung TV and then HDMI to a Sonos Amp. With Tidal HiFi Plus, what quality can be passed through?Thank you.Per Dahlin

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P
1 month ago
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