Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,869 Topics
  • 25,410 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3869 Topics

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dydevereuxContributor I
asked in Controllers and Music services

Music Library only partially importing from iTunes

I’ve imported my music library from iTunes. I’m using an old version of iTunes (12.8.3.1). My music library is fairly large but what I’ve noticed is Sonos has only imported some of the material, not everything. I also have my iTunes music library on a newer macbook pro with the latest version of both the OS and iTunes, as well as on the cloud. I’ve tried importing from each of these (old iTunes, new iTunes and the cloud) with pretty much the same results. I’ll have maybe half or three quarters of a particular artists work while other artists I seem to get more / all of. I’ve tried importing a few times, starting from scratch each time. I’ve also tried “updating” my sonos library, neither approach resolved this. Anyone run into this and find a solution? OR, can you offer a method for me to simply import the missing content ad hoc? Thanks!

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D
1 month ago
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RogContributor III
posted in Controllers and Music services

Moving or deleting multiple songs in playlist

Please, how can I move or delete multiple songs in a current playlist (like we could on a PC)thanksRog

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controlav
1 month ago
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Ineedhelp123Contributor I
posted in Controllers and Music services

i cant add new musik services

Hej :)when i try to add new musik services, i always get an error.when i try to add new services, i get this Message from the app “ the services is not accessible right Now- try later.What am i doing wrong? vh Mathias

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106rallye
1 month ago
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SamsammContributor I
posted in Controllers and Music services

Sonos app bitrate show

Hello. Sonos user mainly for home cinema. I have an arc/sub gen3 and 2x era 300, a Panasonic ub820 player and 4K uhd blu-rays. it would be interesting to be able to display the audio bitrate in real time on the Sonos application, we already have the indication of the sound mode used (dolby Atmos truehd, multichanel pcm etc) but no bitrate values, also valid on the audio streaming 16 bits / 44khz @1.5mbits/s or 24 bits 48khz @2.1mbits/s for example.  please take account for future update.

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controlav
1 month ago
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WoodwarContributor I
asked in Controllers and Music services

Apple Music library not syncing to Sonos library

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated. 

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1 month ago
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maisbroughContributor I
asked in Controllers and Music services

Apple Music service will not connect with Sonos

I have successfully connected Spotify, BBC Sounds, Audible and other services to my Nilfisk Sonos speaker. However when attempting to connect Apple Music I repeatedly get an error message after inputting the Apple password when prompted. I want to be able to play my Apple music library songs BUT am not a paid subscriber to Apple Music - is this why?  

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N
1 month ago
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danjrichardsCollaborator II
asked in Controllers and Music services

Brennan EZB remote

Has anyone used the Brennan EZB remote? It looks good, but I can’t find any reviews.  brennan.co.uk/pages/exciting-new-gadget-coming-soon 

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Bumper
1 month ago
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AyeletContributor I
asked in Controllers and Music services

Sonos queue

The queue displays fewer songs then the original spotify playlist. Let's say that the playlist has 300 songs, but looking at the queue, it says there are ony 200.

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Corry P
1 month ago
Edgie70
Edgie70Avid Contributor III
asked in Controllers and Music services

app notification Samsung Galaxy S24+

Hi all , just got a new Samsung Galaxy S24+ , the pull down notification for the Sonos seems to partly miss the speech enhancement button , anyone else have a new Samsung with this little hick up ???? 

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Airgetlam
1 month ago
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matador7Contributor I
asked in Controllers and Music services

Sonos ignoring volume normalization tags?

I have applied track level volume leveling tags to my library.  Tracks play back at same level on computer speakers using MediaMonkey, MusicBee and WMP, but when played through sonos system volume of different albums is all over the place.  When I look at the properties of each file I can see normalization has been applied. Leveling was done using MediaMonkey.  Files are either mp3 rips or downloaded from Amazon, not iTunes.Thoughts?

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Ken_Griffiths
1 month ago
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JONATAContributor I
posted in Controllers and Music services

Listening to music from YouTube on the Sonos One SL

Hello!  YouTube doesn't start on my ONE SL!Can you help with advice and instructions please?

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106rallye
1 month ago
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johnpcContributor I
asked in Controllers and Music services

No "Services & Voice" option in Settings tab.

Was there before as I've played via YT Music previously. No option now though.Any ideas?App version 11.2, build 571946310 TIA

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Airgetlam
1 month ago
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tys001Contributor I
asked in Controllers and Music services

Please solve this!! Error 701 Can't add songs to the queue

This is from Sonos end and a link between spotify. This is not network related!I have lives in 3 different countries; Belgium, Netherlands & Malta. So my dns was different as my network to. Ive tried multiple network settings.The problem is everywhere the same with Spotify - Liked songs.Playing music from the Spotify app to sonos is not a problem but I don’t like this way because it’s lags.Tried it with different devices; Iphone, Android, Windows, iMac… nothing changes.Also made a new Sonos account and connected my Spotify and that from my wife and the result is the same. The liked song from Spotify give an “Error 701 Can't add songs to the queue”.On Spotify’s behave I can’t find a topic nor a solution.I had also considered to undouble my Spotify playlist and liked songs and this was without any results.I have Beam Gen 2, Roam, 2 Play1. On all the devices it’s the same result. I have called in no one can help me. They say it’s sonos fault. But this is basic understanding it’s up to

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Corry P
1 month ago
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DavidzContributor I
posted in Controllers and Music services

unreliable, flakey sonos software

Am I alone? My wife and I run the Sonos software on 2 iPads and 2 android phones. It is the most undependable software I have ever used. It will disappear from the network on either or both devices in the morning, reappear in the afternoon, and maybe come back in the evening, over and over. Nothing in our network has changed over this time, but whether Sonos will connect is always a guessing game. In contrast, I use Roon for my main stereo system, running it on my iPad and phone. It has never dropped off the network- not once. I am mostly venting here, but if anyone knows a 3rd party app that will run our Play 5, I would love to hear about it. Thanks.  David

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D
1 month ago
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Jeff W BContributor I
asked in Controllers and Music services

Sonos app doesn't sync with youtube music

Only about half of my youtube music playlist is on my sonos app - it will not sync anymore.  I tried disconnecting and reconnecting the router, etc.

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Jamie A
1 month ago
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ChiraContributor I
asked in Controllers and Music services

sonos app doesn't shows the speakers

sonos app doesn't shows the speakers but  spotify shows it and able to play the music. All speakers connected via WiFi. I need to group 2 speaker together that's why I need all the speakers shown in the Sonans app

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Ken_Griffiths
1 month ago
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Paulk72Contributor I
posted in Controllers and Music services

Sonos Song Limit

I cannot recommend Sonos products for those with large libraries.  Their recommended fix for indexing is to use Plex.  I find Plex to be awkward and slow for music.  But most importantly, it does not import playlists (m3u).  I have a significant time investment in playlists and Plex is dead to me.Maybe there’s better support with Plex Pass, which is a subscription.  But why should I have to pay another company to use Sonos, who I already payed.Other suggestions such as dividing folders just for Sonos is not practical.  Again, large library.Bluesound has a much larger limit.  I’ll be adding this comment wherever Sonos is sold.  

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106rallye
1 month ago
X
XECC4Y8Contributor II
asked in Controllers and Music services

Unable to browse albums in Tidal

I’m a longtime Sonos user but recently I have been unable to drill down to albums in my Tidal searches. I make it as far as the artist, but when I click on albums…spinning wheel of doom.i have already rebooted all Sonos speakers and router. Also deleted Tidal and then added it back again.

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X
1 month ago
E
eptreygContributor I
posted in Controllers and Music services

Need to find a compatible NAS with Sonos

After having my WD My Cloud Home no longer work with Sonos, I need to add a new NAS to my setup, specifically for Sonos.  Is there a list of compatible NAS options out there? Or is there something I should be looking for?  I don’t have a lot of music, and could get by with 2TB to have plenty of room to spare, I just don’t know where to begin this search.

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4 hours ago
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QuickbenContributor I
posted in Controllers and Music services

why is the app so bad these days ?

I’ve had Sonos in my house since around 2015 and I’ve noticed the app has, in the last few years, become less and less reliable. It’s gotten to the point where if I want to listen to music I have to tickle the app (by accessing it then shutting it down a few times) around 20-30 mins before it will actually find my system. I can be standing a metre from my router and one of the speakers and it still can’t find it. I give up trying, come back in half an hour or so and it’s finally managed to find it.  So essentially it takes 20+ mins for the app to turn on. It was never like this until a few years ago. What’s changed ?

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Stanley_4
1 month ago
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chrisOVAvid Contributor I
posted in Controllers and Music services

Spotify connect volume control broken since ios 17.4 update

Is anyone else having trouble with the volume slider when using Spotify connect after updating to iOS 17.4? Mine no longer works at all! 

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controlav
22 days ago
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PotomacGpaTrending Lyricist I
posted in Controllers and Music services

Music Library Out of Sync

I have ripped a number of CDs onto my computer’s hard drive and then organized them by Artist/Title. I then updated my Music Library. What I’m seeing in the Sonos app is that some albums appear fine, but there’s a significant number of albums with title “Unknown Album.” Some of the unknown albums are duplicates of correctly labeled albums. I thought syncing my hard drive with Sonos would be simple and straightforward, but I’m now looking at two different representations of my music, some unknown, some duplicates without names. BTW, I Removed and Added my Music Library to Sonos, but that did not correct anything.Can someone offer suggestions as to why the disconnect between my Music Library and Sonos’ misrepresentation? Thanks in advance.

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Stanley_4
1 month ago
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MIDACContributor I
asked in Controllers and Music services

Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

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Corry P
16 days ago
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LizardManContributor I
asked in Controllers and Music services

Can't add Spotify playlist to queue

Ever since the last S1 software update, I’ve been unable to add a 1,400 track playlist to the queue.It was usually ok before that, it now fails every single time.It times out after 10 seconds.Short playlists are ok.I’ve rebooted the router and all the speakers.I’ve got a Play5 connected directly to a Bridge via ethernet, even on its own it fails.I can play on Spotify and then use Sonos speakers, but I can’t set that up as an alarm.

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controlav
1 month ago
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PotomacGpaTrending Lyricist I
asked in Controllers and Music services

Adding Albums to Playlist

I have a Music Library on my desktop computer (PC) that is shared with my Sonos Move 2 speaker. I would like to ADD several albums to my Sonos Playlist, R&B. It appears that I can add individual tracks but not albums to the Playlist. Is there a way to ADD albums in their entirety?

2
P
1 month ago
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