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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,098 Topics
  • 51,100 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7098 Topics
R
rckrausContributor II
asked in Controllers and Music services
Playing directly from Apple Music app

Is there a way to play songs from the Apple Music app directly to a Sonos speaker (as opposed to using Sonos app with Apple Music as a source)?This can be done with the Tidal and Amazon Music apps. I like using them because the music service apps are better at accessing their content. The Sonos app has less options available.Thanks

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1 year ago
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Frank77Contributor I
asked in Controllers and Music services
Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

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3 months ago
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ONESPRIGGANContributor I
asked in Controllers and Music services
Sonos was unable to add the music folder. Reason: Unable to add the shared folder "\\COMPUTER\Music" to your music library (1002).

I have been getting this message when I add music locations on folders that have say 100+ or more albums in it.  I do not get the error when I link file paths that are smaller (less than 100 folders/albums) so i don’t think its any find of firewall issue.  All the music files are on a secondary internal hard drive (not on the main ‘C’ drive).  Seems like some kind of timeout issueI am using the S2 app on a Windows 11 machine and have a variety of speakers connected (Era 100, Play1, Sonos One). 

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Stanley_4
7 months ago
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InnesContributor I
asked in Controllers and Music services
Laggy controller

Anybody else experiencing laggy performance on the S2? Mine’s horrible, volume control takes an age to adjust and going back the app after songs have played, it takes forever for the song that’s playing to update on the app.  I’ve had Sonos gear for the past 10 years and honestly long for the days when everything just used to work… 😢

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T
4 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
If Your Sonos App Keeps Crashing/Stopping Unexpectedly

HelloDisclaimer: While this is a Sonos Community there are outside factors that can have a negative impact on your listening enjoyment. One of those factors is your device. While I will be discussing the iPhone the information presented is by no means intended to sway you away from Android. A poster had issues with the Sonos app crashing/unexpectedly stopping. I provided the following information that resolved the issue. Let’s begin….This information may be helpful if you are experiencing frequent crashes or unexpected shutdown of the Sonos App on your iPhone. Here’s a link to Apple with some suggested trouble shooting. However, the link doesn't mention checking your iPhone Storage and use of iCloud to store your photos; that will free up iPhone storage, assuming you are an avid picture taker. Storage can also be an issue affecting performance on Android as well.How to Check iPhone StorageGo to Settings > General > iPhone Storage.  Off load unused Apps and their data, delete mess

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8 months ago
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NickAllanContributor I
posted in Controllers and Music services
Setting Alarm with Latest App Update

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

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3 months ago
Michael_274
Michael_274Contributor II
asked in Controllers and Music services
Will Sonos support Apple Classical?

Apple has recently released a new music app called Apple Classical. It is solely for Classical music and solves the unique challenge of searching for classical music.  Here’s a good outline of the service:https://www.wsj.com/articles/apple-music-classical-app-3325c6ba?st=rkiu2rgyqygxozh&reflink=desktopwebshare_permalink I hope Sonos will support this on their app. 

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D
7 months ago
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NickB71Contributor I
asked in Controllers and Music services
New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

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1 month ago
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Nicholas_1Contributor I
asked in Controllers and Music services
can’t clear sonos queue in new app

Hi, i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version? Many thanks nick

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Ken_Griffiths
2 months ago
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DuckAreLateContributor I
posted in Controllers and Music services
Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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7 days ago
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casaperContributor I
asked in Controllers and Music services
Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So  

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2 years ago
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DBowContributor II
asked in Controllers and Music services
The computer [name] refused to let Sonos connect to it

[Soap-box]Every time the Sonos software is updated this happens. The fix is NEVER the same. After spending $2000 on speakers (that work great when the software works) its frustrating to have to do this again…. and again.My Mac is on BigSur 11.0.1I just updated my Sonos:controller: 12.2.2 Build: 61183220Hardware version: 1.12.1.7-1.2 Everything 2 days ago was working fine. Now, the music library (which didnt change locations) will not allow me to add it (dont know why I have to do this on an upgrade anyway) so, while I CAN listen to Pandora, iTunes music is not permissible. What have I done to attempt fix it?1- Turned off firewall (norton 360) - [didnt help]2- Uninstalled norton360 - [didnt help]3- Gave Sonos full disk access permissions [didnt help]4- Revisited Privacy and Security Settings, re-set them [didnt help]5- re-installed Norton and re-associated permissions with app [didnt help]6- Cussed a great deal as now the plesaure of listening to music has now pissed me off [didnt help]

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D
3 years ago
press250
press250Prodigy III
posted in Controllers and Music services
Workaround(ish): Android App Crashing with Firmware v16.3

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.So if you are encountering this bug and your Android app is stuck crashing ...Using a functioning controller* clear the queuesⵜ on all Sonos devices Start Android app, everything works! Play streaming source, everything works! Play local library music, BOOM CRASH BOOM… hence “weak workaround” as local library music in your queue will continue to crash the app.* Desktop app and Web app work particularly wellⵜ or replace the queues with streaming musicSide note: this bug is not limited to Samsung devices, tho’ it may not impact

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1 month ago
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NollindProminent Collaborator I
posted in Controllers and Music services
Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

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1 month ago
G
Griff_Contributor I
asked in Controllers and Music services
Bring back the ability to search music library

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

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K
1 month ago
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BhupenContributor I
asked in Controllers and Music services
unable to see Sonos devices when using Airplay

When playing a song or playlist on Spotify (listening on headphones) I am unable to transfer to Sonos. Devices not visible on Airplay option. if I use Sonos app, it will not continue playing current item. appreciate any help or suggestions I also use Alexa on my Sonos One

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Ken_Griffiths
8 months ago
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sdavidson207Contributor I
posted in Controllers and Music services
Why am I losing connection with apple music?

It was working perfectly fine and now nothing. My office needs this to work and idk whats wrong 

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4 years ago
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parksideraleighContributor I
asked in Controllers and Music services
Spotify playlists not appearing in Sonos app

I made a new Spotify playlist and it wont show up in the Sonos app. I have tried reauthorizing, updating music libraries, and restarting all the services. Seems to be a common issue online, but still any help is appreciated.

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3 years ago
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EB60Contributor I
asked in Controllers and Music services
Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ? did submit a diagnostic report. 1508963402

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3 years ago
starflyergold
starflyergoldContributor I
posted in Controllers and Music services
Adding radio custom URLs in TuneIn (new) now that the legacy version is gone in the new controller

Now that legacy TuneIn is gone from the new (buggy) iOS controller and all my custom radio stations (in my case from Digitally Imported di.fm)  were gone and there is no information on the Sonos site I luckily found a way to get them back. However it involves recreating them which can be labour intensive depending on how many you have. You will also need the IOS version of TuneIn for this to work. No premium sign up required.Here are the instructions from TuneIn https://help.tunein.com/en/support/solutions/articles/151000172377-what-is-a-custom-url-and-how-can-i-add-it-to-sonos-The Custom URL feature allows you to listen to a private streaming URL, most likely not in the TuneIn directory, using the TuneIn and Sonos app.To add a custom URL to your Sonos:Ensure that TuneIn (new) is added on your Sonos app Log into the iOS or Android TuneIn app using the same TuneIn credentials you use on Sonos On the TuneIn app, navigate to Library Tap on customURL and enter the desired stream URL While

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7 days ago
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jclin10Contributor III
asked in Controllers and Music services
Do I need the Sonos app installed on my MacBook or iPad in order to play music from Spotify or Apple Music?

I have several devices on my home network, which is the same network that my Sonos system is on.Do I need to have the Sonos app installed on all of those devices if I want to use them to play Apple Music or Spotify? Or can I play directly from device to Sonos system from Apple Music or Spotify, bypassing the Sonos app?

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buzz
1 year ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Music Library Compilation Issue under new 16.3 Firmware

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

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MoPac
5 days ago
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GaryGorillaEnthusiast I
asked in Controllers and Music services
why are songs suddenly skipping songs playing spotify through sonos?

It never happened before this latest update.  Anyone else having same issue and any idea how to resolve it?

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3 years ago
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JSBintheCityTrending Lyricist I
asked in Controllers and Music services
Since iOS 14 Unable to Connect to Sonos System

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?

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Airgetlam
1 year ago
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Davey8272Contributor I
asked in Controllers and Music services
new sleep timer location in app

Following the recent update to the app, I can't find the sleep timer.Any help would be much appreciated.Thanks

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W
1 month ago
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