Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,305 Topics
  • 22,374 Replies

3305 Topics

S
Steve9912Trending Lyricist I
posted in Controllers and Music services

Apple music tracks greyed out

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

27
J
2 years ago
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xponentialContributor I
asked in Controllers and Music services

Volume goes down on several devices

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

10
X
8 months ago
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Nmiller001Contributor I
asked in Controllers and Music services

Trouble Connecting to SiriusXM

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”.   On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear.   I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem.   I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems.   I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos.   Any advice?

17
Xander P
2 years ago
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furacaoprProminent Collaborator I
asked in Controllers and Music services

Volume issues - Amazon Music and Atmos

Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C 

73
F
1 year ago
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joelanderinrobertsonContributor I
asked in Controllers and Music services

Delayed Playback on MacBook

I have a Sonos One SL connected to my MacBook Pro. When I use the desktop Sonos app, the music plays fine.  However, if I want to play a video, say using You Tube, there is a 30 second sound delay.   The only way around this that I have found is to change the sound to come out of my internal speakers, start the video, then click on the Sonos speaker and restart the video.   Any other ideas on how to play a video with sound through the speaker in a more efficient way?

10
Krishma M
3 years ago
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tjtCollaborator I
asked in Controllers and Music services

BBC Podcasts will not play on Sonos using Spotify App

Hi, I have discussed with Spotify the fact that you cannot play Spotify provided BBC Podcasts on Sonos speakers. All other podcasts I have tried to play from Spotify work no problem, but with BBC podcasts all Sonos devices are greyed out. This is not unique to me or to Sonos it seems (see the discussion here).Spotify has said they are working the issue, I wondered if Sonos was aware?Is this the BBC controlling where their content is played again, even though this content has been licensed by Spotify?

2
T
2 years ago
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Big AuraContributor I
asked in Controllers and Music services

S1 Android App crashes every time I search in "stations"

Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes.  I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.I’m using the S1 app, a Samsung S20, and have the following services installed:Sonos RadioAmazon MusicRadio Paradise extensionTuneIn Radio thanks

58
S
2 years ago
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GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

18
I
2 days ago
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neuropathyAvid Contributor I
asked in Controllers and Music services

Sonos Controller Mac: Unable to add the music folder - Access is denied

Hi everyone,  Using a Sonos Play 1 and a Mac, I’m unable to add folders to the Music Library.   The error is: Sonos was unable to add the music folder Access to the shared folder "//computer/folder" is denied - check the username and/or password   I’ve tried the password multiple times - that’s not the problem. I’ve also tried to close and reopen the Sonos program on the computer - the issue persists.    Does anyone have an idea what might resolve this? I searched the forum and found references to guides that only linked to the general support page - it appears the database has shifted and the links have broken. 

7
J
3 years ago
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Aldog33Contributor I
asked in Controllers and Music services

Volume Normalization

Seriously, how do we not have support for Spotify volume normalization yet? It pretty much makes the product unusable, I'm likely going to return it all despite having just spent a fortune on it and looking forward to it. It makes the listening experience horrible, and having to adjust the controls every song does not scream premium product to me… Is there any word of a roadmap for this at all??

5
Ken_Griffiths
10 months ago
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Sunder21Contributor I
asked in Controllers and Music services

unable to connect to TuneIn

I recently updated my Sonos app to S2 - since then I have been having issues playing tuneIn radio. Initially it used play intermittently but now is not connecting to TuneIn at all.  Any help is appreciated.    thank you. 

17
Kyle A
3 years ago
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pvebstevContributor I
asked in Controllers and Music services

SiriusXM Trouble

When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?

58
W
3 years ago
xerky
xerkyContributor I
posted in Controllers and Music services

Sonos playlists missing in new S2 app for Android.

Sonos playlists missing in new S2 app for Android

21
M
2 years ago
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NordstiernaContributor I
asked in Controllers and Music services

ATV autoplay through Airplay2 instead of HDMI

Hi, I'm using an AppleTV 4K and a Beam connected to my TVs HDMI ARC. When I start my Apple TV it choose to play the sound on Airplay 2 in on my Sonos One in the kitchen instead of just playing through HDMI. I've chosen HDMI as the default output on my ATV. Anyone got any sugestions?

22
E
3 years ago
zilnagrom
zilnagromContributor II
asked in Controllers and Music services

Sonos keeps dropping my music library and/or can't find music library

I recently got a new Mac and it’s running Catalina OS (10.15.6). I migrated all of my files over to the new mac and, at first, I was able to add my music library to Sonos but then all of a sudden my music stopped and the library had disappeared. I tried to add the library again and I chose the “My Music folder” icon under “Music Library Settings” and I got the error “Sonos was unable to add the music folder. The computer “blah-blah” cannot be found.” So then I went back and picked the “another folder connected to my computer” icon and I chose the main music folder in User. Sonos will act like it’s working and will even say that my music is being added and it will show that it is indexing the library but then it just goes away….disappears….poof. So then I go back and try to add that folder again and it will say it can’t be found. omg….sooooo frustrating. Please please please help. I have a hunch it’s this new OS -- it no longer supports 32-bit applications. If that is the case please le

16
Annazel S
3 years ago
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DidierZContributor I
asked in Controllers and Music services

Access denied to Synology NAS

Hi Guys, It seems the issue has already been submitted but I’m not clear regarding the resolution. I have a Sonos Amp and a Synology NAS exposic a music folder. It was working fine for years, but to make it more secure I have decided to create a specific user “sonos” on the NAS which has only RO access to the music folder. In the Sonos App, I’ve removed the previous Music Library service, and recreate it with the new USER. Since this, I’m always receiving an Access Denied error message, when I have correctly typed the right User/Password pair.  I’ve tried also to put my NAS admin account with same error ! I really don’t know what to do to solve or even troubleshoot ! Please Help !!! Didier    

7
S
3 years ago
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Barkley2Avid Contributor I
asked in Controllers and Music services

TP Link Deco XE75 Mesh not working with Sonos

My previous setup was an old Orbi mesh router hardwired to my ARC and then my entire system (9 speakers) were on the Sonosnet system. It worked really well. I recently purchased the TP Link Deco XE75 6e Mesh router. I hooked up the ARC to the main router and the arc says WM:0. However, the rest of the speakers are on wifi WM:1. When I try to disable my wifi on the other speakers it comes up with an error. Also my other speakers are not staying connected via wifi. Sometimes I have to force close my app to get the speakers to show that they are connected. I’d really like to use the Sonosnet system and get all the speakers off my wifi. Anyone have success with this TP Link Mesh system? If not, I’m thinking about returning the TP-Link. Does anyone have any recommendations for a wifi 6e mesh system? 

5
M
10 months ago
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wkbglobalContributor I
asked in Controllers and Music services

Sonos App & Amazon Prime Music - Loss of Album Tracks

I have Amazon Prime Music on my Sonos App and yesterday when going to play some albums (including those I have purchased) the app no longer displays the tracks on the album. Previously they all listed. If I click the album it will play the album and you can skip to next song etc but you cannot select to play from a list as you could before.I use the SONOS S1 app due to older equipment (Sonos 5’s and amp) and cannot afford to upgrade everything.Anyone else have this issue?

9
I
1 year ago
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ThoPin67Contributor I
asked in Controllers and Music services

Delete S2 product

How can I delete a S2 product

10
Ken_Griffiths
10 months ago
J
JSBintheCityTrending Lyricist I
asked in Controllers and Music services

Since iOS 14 Unable to Connect to Sonos System

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?

19
Airgetlam
11 months ago
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gurji99Contributor I
asked in Controllers and Music services

tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.I don’t mind a few ads,  but an endless loop?!it happens on almost every station I try.I should also say that this only happens on Sonos.it works great in my car and phone.any ideas?

33
L
1 year ago
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michelle206Contributor I
posted in Controllers and Music services

BBC Radio 5 Live Sports Xtra

Is anyone else having problems with BBC Radio 5 Live Sports extra. Tried tuning in this morning through my Sonos, but it's not playing and says that access is denied. I see that access is denied from outside UK but I am in the UK. Anyone else having the same problem or does anyone have a possible solution to this?Any help greatly appreciated.

8
B
1 year ago
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lomangoContributor I
asked in Controllers and Music services

Apple music library not updating in Sonos app

When I add new music to my Apple Music library, it doesn’t show up in my Sonos app. It’s been 24 hours and still nothing.

17
P
2 years ago
Y
yanndvContributor I
asked in Controllers and Music services

Lost all my playlist

Hi, l have been a Sonos user since 2005 and lost all my playlists yesterday… My family is devastated so I hope someone can help me restore them. I was changing a router and factory reset all my Sonos one units and this seems to have erased all my history. I thought my settings were tied to my user account in the cloud...I do own some old ZP100 that I was still using 6 months ago, co-existing with some Sonos One units in my old network before I moved house. Is there a way I can use those to recover my playlists? I would be very grateful if someone has a solution.Thanks a lot! 

25
Y
2 years ago
K
KlasWContributor I
asked in Controllers and Music services

Managing two different locations using same app

I have Sonos in two houses (A and B) and separate equipment. I want the two houses with the same app and I have understood this should be working automatically after setup depending on which WiFi I am connected to.But it doesn’t work in the last step and I don’t understand what to do to make it work (and I am also not sure if I have done the first two steps correctly). This is the situation:I have set up a Sonos system in house A using iPhone with Sonos Account A (I have both an iPad and a Macbook there and they also work fine). I have then taken my iPhone to house B and created a Sonos Account B, factory reset my Sonos products there and everything is working fine. When I go back to house A again and connect to that WiFi the Sonos app doesn’t work - what should be done in this last step?Thanks in advance!Klas  

3
Corry P
11 months ago

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