Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,315 Topics
  • 22,445 Replies

3315 Topics

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timmycTrending Lyricist I
posted in Controllers and Music services

Plex integration: "Unable to play '[track]' - the connection to Plex was lost"

Sonos version: 11.2.13Plex version: 1.25.0.5282 (same issue encountered with 1.24.x.x)Plex running in Docker container on an HP MicroServer serving music stored on same server. Plex app works fine and can browse/stream music from internal LAN and from outside LAN. Sonos app can browse music on Plex fine.Until recently, I’ve been able to stream Plex music to SONOS without issues. It stopped working a couple of days ago. A new Plex update became available today and I’ve tried that with no success. Problem description:I believe the following are related issues as they started at the same time.Variant 1:Using the SONOS appFind and select track from Plex. When Sonos attempts to play track it reports error:Unable to play track '<track name>' - the connection to Plex was lost.Variant 2:Using the Plex web app, the cast locates SONOS boxes but when trying to connect reports:Playback ErrorAn error occurred loading the media being played on "<sonos device>". Expected behaviour:SONOS p

40
Ken_Griffiths
1 year ago
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ChrisFitContributor I
asked in Controllers and Music services

Importing Apple Music (aka iTunes) Playlists.

I am running MacOS Catalina 10.15.6 and SONOS S2 Controller. I am able to import my Apple Music/iTunes library, but the playlists are not importing into the S2 Controller. My understanding is that the new Music app no longer supports XML, which S2 relies on.Is there a way to import Apple Music (iTunes) playlists? Thank you!

3
Annazel S
3 years ago
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boogie68Contributor I
asked in Controllers and Music services

TuneIn not playing stored favourites or many radion broadcasts.

I’ve recently swtiched to the new SOnos app. Since then, the only radio stations I’m able to play are those in the UK. Every other radio station eg, 538, Cafe Del Mar and may others will not play at all. I think we can eliminate that these stations have changed the way they boradcast, so can only assume it’s an issue with the new Sonos controller. Can someone help please. Thanks Paul

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U
3 years ago
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Old_geezerContributor I
asked in Controllers and Music services

Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?

I’ve followed the Sonos  instructions for adding my music library to a Mac using the Sonos Controller for Mac  app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been  installed on it ?   Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air  Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for.  Incidentally, according to my Plusnet hub the name of the  my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP

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J
2 years ago
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Mark_227Contributor I
asked in Controllers and Music services

S2 - the connection to spotify was lost

Hi there. Since adding new devices and upgrading to S2 over the weekend, I keep getting “connection to Spotify was lost”. Sometimes it works for a while and then just stops. Always at the point where it’s trying to start playing a song - I never get errors when browsing spotify and songs seem to finish playing once started. A couple of key points based on questions asked to other people with similar issues: Spotify is working on all other devices in the house Streaming from my NAS and my Amazon account seems to work fine I’m running a fully wireless Sonos setup but was previously using a wired Bridge with S1 The Orbi router is set so that all Sonos devices are “unmanaged” to avoid any network blocking It was being particularly on/off earlier to I uploaded a diagnostic: 233855799 Thanks, Mark  

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Annazel S
3 years ago
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bjuraszContributor II
posted in Controllers and Music services

Spotify radio stations not playing today on Sonos

I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas?  Those artist radio stations play fine in the Spotify app. Just not through Sonos 

64
Airgetlam
2 years ago
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markjalbContributor I
asked in Controllers and Music services

Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

72
P
29 days ago
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thepowerisonContributor I
asked in Controllers and Music services

Can't play to Sonos via Spotify Connect anymore?

I’ve had Sonos Play:5 (Gen 2) for a few months now and it worked perfectly via Spotify Connect. A couple of days ago I purchased a second Play:5 to create a stereo pair and since then I am unable to play via the Spotify app?I’ve deleted and reconnected Spotify, reset my router etc and it still won’t connect - any ideas?

4
Corry P
2 years ago
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GregBelEnthusiast I
asked in Controllers and Music services

Sonos Amazon Music Unlimited Playlists

Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is. What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.Just wondering if anyone has any suggestions?The attached pictures shows what I see when I try to load a playlist with over 100 songs

107
Ken_Griffiths
2 months ago
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overdrevContributor I
posted in Controllers and Music services

Error message "unable to play 'title of radio station" - the song is not encoded correctly"

 Error message "unable to play 'title of radio station" - the song is not encoded correctly" Appeared this morning,  on all TuneIn stations.Other services work fine. (Spotify, global ) Have restarted and messed around with variousCan play TuneIn using same account logon on their IPAD appIdeas ?Thanks !

2
O
2 years ago
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SpikegirlContributor I
asked in Controllers and Music services

facebook live

Can I listen to Facebook live concerts on my Sonos speakers on a Mac system?

2
S
3 years ago
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Sir CalContributor I
asked in Controllers and Music services

"The computer refused to let Sonos connect to it" etc. On Macbook Pro

Recently purchased a new Macbook M1 (2020) with Big Sur OS. I’m now unable add my music library that sits in my Music folder and another music folder on my external hard drive.I get the messages “computer refused to let Sonos connect to it” and sometimes a message saying it cannot find my computer.I have tried EVERYTHING including:Enabled file sharing - adding/ticking the relevant folders in System Preferences Shortened/change computer name - making sure it matches the name in network settings Checked if approved as an incoming connection in firewall settings Checked if added in Full Disk Access and Accessibility within the Privacy options Was on the phone with customer service for a good hour+ to no help.Are Sonos speakers currently not compatible with Big Sur/Apple M1 issue?? 

8
S
2 years ago
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rib71Contributor I
asked in Controllers and Music services

has anyone connected to twitch?

I’m new to Sonos and wondering if anyone has connected to Twitch?

3
Simon B
3 years ago
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Darren_JudgeTrending Lyricist I
asked in Controllers and Music services

BBC Radio 2 (Sonos Radio)

Is anyone experiencing issue with BBC Radio 2 not playing via Sonos Radio?All of a sudden today I can’t get it to play via the IOS app or the PC app. All other BBC stations 1-6 are working fine. I can get I to play via Sounds streamed to a speaker but not via Sonos.I’ve checked for updates etc, etc but no joy. Ideas welcomed

4
D
2 years ago
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emceeContributor II
asked in Controllers and Music services

Song Title Not Updating Sirius

When streaming Sirius Channel 710, The Loft, the song title has stopped updating. This has been going on over a week. I have tried deleting and reinstalling Sirius. Sometimes it updates for a minute but then stops. 

22
controlav
2 years ago
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darrenchContributor I
asked in Controllers and Music services

Cracking/popping/clicking sound when playing to Sonos Arc or Sonos One from Apple Music macOS app over AirPlay 2

(There are other similar topics in these community forums, all closed. None seem to have a solution that works.)When I play music from the Apple Music app on my M1 MacBook Pro to my Sonos Arc or Sonos One over AirPlay 2, there are occassional, random short high-frequency cracking, popping or clicking sounds. They make the music unlistenable.This does NOT happen if I change any of the variables; e.g. there are no errant sounds from the Sonos app (playing Apple Music), the iOS Apple Music app, the Spotify app on the MacBook Pro, or a non-Sonos AirPlay speaker. When I separate the Group to just one of the Sonos speakers, the popping persists, but it is worse on the Ones than the Arc.Sonos phone tech suppport was helpful, but ultimately decided it was an AirPlay problem and that I should contact Apple. I think it is a Sonos/AirPlay issue, and so I feel stuck. Apple will say it is a Sonos issue.Does anybody have any solutions or advice?

3
Airgetlam
2 years ago
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Phil MallettContributor III
posted in Controllers and Music services

Access denied via Spotify.

Hi, I'm trying to play That Peter Crouch Podcast via Spotify to my speakers.  In the S2 app I get an " access denied " message & in Spotify the speakers are greyed out & the cast on plays through my android phone. Any ideas, I've gone down phone & app ipdates & even checked explicit content settings.  All other podcasts I have tried work through the speakers. Any ideas? 

9
Ken_Griffiths
2 years ago
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tofalckContributor I
posted in Controllers and Music services

Sonos and Spotify Integration

@Sonos and @Spotify should get their acts together and work to solve the API discrepancies between the two systems. One issue I’m having right now:If you exercise Spotify’s api and get a list of the players they can see you do *not* get the Sonos players back but only devices which apparantly have trully implemented Spotify Connect, e.g. Marantz surround amplifiers and the like.  You claim to be Spotify Connect compliant - how can that be when you are not?This issue makes it absolutely impossible to seamlessly integrate Sonos and Spotify in e.g. Home Assistant and other automation platforms since the desktop and phone apps will not know about what state Sonos devices are in.I can start a Spotify playlist if it’s marked as a favorite in the Sonos app. But Spotify won’t know it’s playing on a Sonos device so I’m left with the choice of using Sonos’ really shoddy Spotify UX or going to Spotify and doing everything from scratch instead of just picking up from where the state of things are

9
T
2 years ago
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ChewbuckaTrending Lyricist I
posted in Controllers and Music services

Sonos making thousands of SMB3 connections to Synology

Not sure if anyone else is experiencing issues with Sonos Music Library and the Synology NAS becoming unresponsive or very sluggish, or with random speakers disappearing from the S2 app. I recently enabled the Music Library feature in Sonos (before the 13.4.1 update in Dec 2021 which introduced SMB3 support). At that time, I configured my Synology NAS to use SMB1 to allow the connection to work. I was on DSM Version: 7.0.1-42218 and running S2 13.3.2. Somewhere around 11/25/21, my Synology started going offline and become unresponsive. I was running a DS1517+ with 2GB of RAM and noticed that the SMB process was eating a lot more RAM than usual. Also, started seeing thousands of connections from the Sonos speakers, multiple times for each speaker. My Sonos updated to 13.4, but the issue still remained.I opened a case with Synology and they determined that the Sonos speakers were opening hundreds of connections per speaker and leaving the connections open. This was slowly draining the me

66
B
1 year ago
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wottynattyTrending Lyricist II
asked in Controllers and Music services

"No Plex Media Server available. Please make sure your Plex Media Server is accessible."

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

6
Corry P
1 year ago
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peterjfuContributor I
asked in Controllers and Music services

BBC local radio not working

I have been listening to BBC Radio Cornwall for years.  From yesterday it has suddenly stopped working and plays a rolling message saying that BBC Local Radio is unavailable due to 'contractual reasons' or a 'technical fault'.Does anyone have any knowledge about this and when/if it will be corrected please?BBC Radio 4, for example, works fine.

19
Airgetlam
2 years ago
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ChuckDubCContributor I
asked in Controllers and Music services

Cant connect to music services from Sonos app.

I have been using the Sonos app with Pandora, Amazon, and Sirius music services for a long time. Recently. I cannot connect to the services via the Sonos app. I receive an error message “Unable to browse music there was a problem connecting to [music service].”  Has anyone run into this issue?

9
controlav
2 months ago
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Kirk DTrending Lyricist I
asked in Controllers and Music services

New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

33
S
29 days ago
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LiedholmContributor I
asked in Controllers and Music services

spotify anslutning.

Så irriterande Sonos “förlorar anslutning till Spotify” vad kan man göra?

3
Simon B
3 years ago
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GingerDavidContributor I
asked in Controllers and Music services

Amazon Music "My Albums" list only shows first five albums (I have more than 300)

The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible.  I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists.  My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app.  Why does the Sonos app only show the first five?  Is anyone else seeing this?  Is there a fix?

70
Corry P
5 months ago

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