Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,402 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3868 Topics

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User262360Contributor I
asked in Controllers and Music services

Apple Music - can't connect

Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.” Tried signing out of Apple Music, reinstalling sonos app etc. No luck. 

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Corry P
3 years ago
Superhero
SuperheroContributor I
posted in Controllers and Music services

YouTube music still not working!!

So I got a bunch of IKEA Sonos Speakers and I can simply not use them. The software is a huge big bug.How do you guys get you speakers to play anything at all, let alone the song you wish at the speaker you wish?Why is it after 7months STILL not possible to sync a premium youtube account to Sonos, it keeps asking for a premium account!!!Silly silly software, this is a shame as the speakers are of descent quality for the price. With the small hitch you can not use them. I’ve sent many many buy reports via the app, registers for beta program, keep asking for support but no, filled out many many of these feedback sheets about things not working, nothing all quiet not a beep from Sonos.

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2 years ago
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captainknutAvid Contributor I
asked in Controllers and Music services

Volume normalisation on Sonos?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

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C
3 years ago
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michael23daltonContributor I
asked in Controllers and Music services

How to move a product across to a different Sonos account

Hi all!I have two Sonos speakers at home and we recently bought two speakers in the work office, which I duly set up. As I already had the Sonos app on my phone, I just linked the two office speakers to my personal account, which is fine when I’m at work (as the music usually runs off of my mac), but when I’m not in the office and someone else wants to use or download the sonos app, they would need my personal log in details.I have a Sonos account set up for the office, but I’m not sure how I go about moving just those two products to that account and off of my own personal account?

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M
2 years ago
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HILLBELEYContributor II
posted in Controllers and Music services

Radio skipping backwards - BBC radio repeats

Diagnostic 1334398637, occasionally the radio skips back and repeats a few seconds, the radio will later turn off.

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2 years ago
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GoteamtomTrending Lyricist I
posted in Controllers and Music services

Best user friendly sonos controller

Hi guys, sorry if this has been asked before and/or is a pointless question. But I'm looking for a user friendly device that can be wall mounted to control my sonos system I have sonos system covering my entire house, and we often host and have visitors. I'm getting fed up of handing my phone over, or asking people to download the app to control the music playing. Similarly, some of the speakers are out of reach so a simple task of changing the volume is effort! Therefore I want a wall mounted device that is can control my sonos system. Ideally a fairly user friendly one, as I don't want people to have to struggle to use it. Does such a thing exist? I also have hue lights all over, so if something can cover both systems that'd be a brucey bonus Thanks in advance

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4 months ago
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Nick LandAvid Contributor I
asked in Controllers and Music services

Sonos and Spotify stopped working

Within the past week all Sonos and Spotify functions have stopped working on all my iOS devices - iPhone 12 and MacBook Pro.In Sonos any station or music I try to play gives an “unable to connect” message.In Spotify I can see all the devices (speakers; PlayBar, Play 5, Connect) and can play directly on the iPhone or MacBook, but when I try to connect to a device (speaker) it shows “connecting” but never connects.Router has been restarted several times. Both Sonos and Spotify apps have been deleted and reinstalled, all to no effect.Help please? Thank you!

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11 months ago
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dkohContributor I
posted in Controllers and Music services

Reauthorizing Apple Music glitch - simple solution! (** may not work for everyone but worth a try **)

After accidentally logging out of Apple Music, I ran into the recurrent loop of Sonos trying to reauthorize Apple Music without ever completing the task. The following was the maddening cycle which happened on my old iPad 2: Sonos popup appears asking to Reauthorize Apple Music Account - only option is to click button that says “Reauthorize Account.”  After clicking Reauthorize Account, iTunes app appears and it thinks for a long time and then finally a popup window appears saying: “The apple ID ________________ will be used for Apple Music on Sonos.” This popup window has only one option which is a “Continue” button. After pressing the Continue button, nothing happens for a while. Then Sonos app re-appears with the original popup asking you to reauthorize Apple Music.  Go back to Step 1. After trying all different options including logging in and out of Sonos and Apple Music, I found one simple solution. After you Reauthorize once, enter your iTunes password, and then see the Reau

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Simon B
3 years ago
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petros429Contributor I
asked in Controllers and Music services

Apple Music Playlist - Not showing new playlists

Hi I am having an issue where any new Apple playlist I create does not show up in the Sonos Controller. The odd thing is that if I delete a playlist, it removes itself from the list. It is only creating new ones that seem to not appear in the Sonos app. I have gone through the recommendations on this site that others have seemed to have tried but none of those checks worked. I have the following Iphone 11 Pro running IOS 13.2.3 Latest Sonos Controller App on Iphone Rebooted all Sonos Speakers (Just In case) Restarted Iphone Turned Apple Music Sync off and then back on (numerous times) Checked and reset preferences in ITunes on my Win10 Laptop   Thanks in advance Pete

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Airgetlam
4 years ago
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rv2012agmailContributor I
asked in Controllers and Music services

Deleting Speakers

How do I just remove a speaker from a room? Want to start another room and have it there. Somehow got 2 Playbars in one room! Seems that anyone would have a question like this when setting up multiple rooms. But nothing there when searching.

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4 years ago
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MASTeamContributor I
asked in Controllers and Music services

Sonos Product constantly disconnecting from app and skipping queued songs

Hi there!I work at a retail store and we have two Sonos speakers, one in our store and one in our warehouse. We have constant issues with our Sonos speakers. When we come in in the morning, one in three times the app (installed on the work computers) cannot connect to the speaker. When we do manage to reset the speaker and reconnect, often the queue will skip over songs or play the first twenty or so seconds of a song then skip over. Sometimes the app will not be able to connect to Spotify alltogether.Could all of these issues be due to a wireless internet range/strength issue? I suspect it may be due to our router being at the back of the warehouse and our till computers and speaker being at the front of the store. However, when I check our internet connection it says it is strong. Could it be the internet speed then? Just ran a speed test and we are well above the minimum requirements: upload 34Mps and download 90Mps. Not sure what the problem could be.Is there any work around for th

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Airgetlam
6 months ago
skullc
skullcProdigy III
posted in Controllers and Music services

14.19 update

Anyone updated any idea what it does?

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1 year ago
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CraigsterContributor I
asked in Controllers and Music services

Recent Update has all Sonos Devices dropping connection

Hello All, I have a Sonos setup in my home with a Play5, 3 Sonos One, and a Sonos Port connected to powered monitors. I have successfully run with no issues for years on my Netgear Orbi Mesh.Since the last Sonos update, each speaker drops connection randomly every day or so. The only way to recover is to power down and reboot the device. I show no issues in the network or router, have done packet tracing etc (Im an engineer) and there is no anomaly in any other device on the network (PCs, TVs, cell phones, etc). Even though it was a waste of time, I reset and re-setup all devices on the network, but the problem persists ONLY with the Sonos devices and the Sonos app. Anyone else seeing similar issues?

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1 year ago
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jmschlesContributor I
asked in Controllers and Music services

Explicit songs from Spotify blocked.

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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1 year ago
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RenneboContributor I
asked in Controllers and Music services

Spotify randomly stops playing

I have had my Sonos setup for quite a while, but over the past week the sound randomly dissappears when listening to Spotify. When listening to radio the problem doesn't occur. How do I fix this? 

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J
11 months ago
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leeparkersContributor II
asked in Controllers and Music services

Spotify Skipping Songs halfway through

Hello When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist. It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing). I have tried restarting my router which hasn’t fixed the issue. Diagnostic: 1175114501 Any help would be greatly appreciated! Many Thanks, Lee

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C
3 years ago
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iancoleContributor II
asked in Controllers and Music services

FIP won't play

I can no longer access FIP radio either through TuneIn or Sonos Radio. Is this a temporary problem?

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bockersjv
3 years ago
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GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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Corry P
1 day ago
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CatStackContributor I
asked in Controllers and Music services

Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is wh

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1 year ago
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okalexContributor I
asked in Controllers and Music services

Spotify - can't play this right now

Over the past few months, my Sonos One recently started having trouble connecting to spotify, giving me the “can’t play this right now” prompt. It doesn’t work at all from my computer anymore and is intermittent from my phone. I’ve tried resetting the power of the sonos, connecting via wired connection, reauthorizing Spotify and nothing works. Please help!!!   My diagnostics number is 752941994.

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Annazel S
3 years ago
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PaulDM22Contributor I
asked in Controllers and Music services

Apple Music reauthorize

I recently reset my Apple Music password and now Sonos won't connect to my Apple Music account. The setup on the Sonos App keeps saying that Apple can be played but when I click on the Apple icon I get a message that the account needs to be reauthorized. Having tried this repeated timed and also removing the Apple service, waiting 10 minutes and reinstalling, the Music service still cannot be browsed. Any suggestion please?

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1 year ago
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MSherrattContributor I
asked in Controllers and Music services

Spanish internet radio not streaming in UK

My Spanish internet radio stations are no longer working in the UK.  These include Blue Marlin, Ibiza Sonica, Ibiza Global Radio, Costa Del Mar - Chillout. All other TuneIn stations from outside the UK seem to be working fine and Ibiza Sonica is steaming fine when you go to their website. If you search for Ibiza Sonica in the Sonos app it comes up as a Sonos Radio station but won’t play.   Is anyone else experiencing this issue?   Thanks   Matt

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DonRua
1 year ago
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stuartgContributor I
asked in Controllers and Music services

Sonos One / Airplay 2 latency

I just got a Sonos One SL, placed it in the kitchen. In the adjacent living room I have an old hifi with an Airport Express connected to aux-in (using a mini headphone to RCA cable) to make it an Airplay 2 target. I played them both together for the first time today using Airplay 2 and Apple Music (streaming) as the source. Sounded excellent for about an hour, then the Sonos One started to drift behind the stereo, until it was unlistenable. I tried pausing and playing again, no luck.   In the experience of the community, is this issue likely to be permanently resolvable, or is it the sort of thing where I’ll need to restart devices repeatedly? The Sonos One will live near the ceiling, so this is untenable. I’m using an iphone with 12.4.1 OS.   I’ve heard of people hardwiring their Sonos with ethernet cable and still having this issue, so I don’t think it’s the wifi. I live in a 950sf house anyway.   The real question is-- do I return the Sonos One, or do I go down the path of fiddling

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4 years ago
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Tyler.MContributor I
asked in Controllers and Music services

Spotify Cutting Out on Sonos

Hello,When using my spotify on Sonos, my music keeps skipping tracks or stopping completely. The strange thing is, if my wife plays the same spotify account on Sonos from her phone, no issue. Only when i press “play” on my phone does the issue occur. If i use “Sonos radio” from my phone, no issue. We have two spotify accounts connected and I have tried toggling between both from my sonos app on my phone without luck.Given the information above, i would think to rule out internet speed/connectivity (since everything works fine on her phone) and also any spotify account issues (since these also work fine from her phone).  Thoughts?

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Mr. T
1 year ago
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Kernow1
asked in Controllers and Music services

Account,system and services greyed out on app

Our router had been reset and I cannot now find my system neither can I access my account, system and services/voice on the app.  Phone or iPad app cannot find the system???????

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L
2 months ago
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