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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,132 Topics
  • 51,315 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7132 Topics
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tidepoolerEnthusiast I
asked in Controllers and Music services
Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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1 month ago
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aji777Contributor I
asked in Controllers and Music services
I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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3 years ago
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Rip TornContributor I
posted in Controllers and Music services
New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

336
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1 day ago
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salami slicesContributor I
posted in Controllers and Music services
How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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8 days ago
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SmixContributor I
posted in Controllers and Music services
No Controls on iOS lock screen

Hi Guys,I have the latest sonos app version (15.1.1) and the latest iOS firmware (16.3.1) and i can’t see the controls sonos app on my lock screen.The few same issues related on the forum are outdated.Can you help me please to resolve this issue?Thanks in advance,Regards.I have 3 Play:1 and 1 Roam at home. Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third party smart home remotes Using a

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1 year ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services
Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

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1 year ago
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IambashContributor I
posted in Controllers and Music services
Why is the new Sonos App crap?

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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1 month ago
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dan4885Contributor I
asked in Controllers and Music services
Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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1 month ago
controlav
controlavMaestro
posted in Controllers and Music services
Tune-In blocking foreign radio stations in the UK Master thread

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

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3 years ago
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CuzFeesheEnthusiast I
posted in Controllers and Music services
Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Since the 15.2 release there is quite a few songs that display this error when trying to play them.  These seem to be mainly songs that are not lossless.  They were purchased over time from Apple Music.  They will still play if I use the Apple Music app, but they will no longer play from Sonos app.  I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue? 

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3 months ago
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User185753Contributor I
posted in Controllers and Music services
New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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2 months ago
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Rickey RocketContributor II
posted in Controllers and Music services
For those of you who hate having to use the sonos app, here's a useful alternative

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable.  https://play.google.com/store/apps/details?id=app.airmusic.trial

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13 days ago
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kubulozaurus.rexContributor I
asked in Controllers and Music services
Unable to play X - and the song is not encoded correctly

I was getting this error from time to time, but now I'm getting it on 3/4 of songs... Seems random, as sometimes a song that was working fine would refuse to play and start showing this error (or vice versa). My music source is YouTube Music. I've tried rebooting the speaker, reinstalling te app, rebooting the Wi-Fi router, etc. Also tried using an ethernet cable instead of Wi-Fi. Nothing seems to work. Diagnostic number : 1167656549Screenshot :Thanks in advance!  

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1 year ago
Byork
ByorkContributor I
asked in Controllers and Music services
Can't add folder to music library (913)

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

138
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8 days ago
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conorEnthusiast I
asked in Controllers and Music services
Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?I’ve reset the speakers and restarted the apps.

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1 year ago
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pdsabre120Contributor I
asked in Controllers and Music services
Apple Music not playing

Hi!  After scrolling through a lot of topics on here I see that a lot of people have been having connectivity issues with Apple music.  I’ve tried some of the fixes but none have worked for me.Since ‘upgrading’ to the S2 app my amazing Sonos experience has went from 100 to 0, I now can not play any music from Apple music, every time I try I just keep on getting the 701 or 1001 error code.  I have rebooted all devices and router - no change, I have re-installed the app on all of my iOS devices - no change, I have factory reset all of my Sonos devices and then re-installed - no change.I also have my Play 5 (1st gen) on the S1 app, this also does not play Apple music.Ideally I’d like all of my speakers on the same app so I could go back to having the amazing experience I had before the S1 and S2 app ‘upgrades’.I have recently added amazon music which works fine on my Sonos setup, Sonos radio also works fine. Only Apple music doesn’t work which is where all of my playlists are.Has anyone h

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Corry P
3 years ago
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Rob EContributor I
asked in Controllers and Music services
YouTube Music not listing full library

Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.) YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.) Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music? Cheers!

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3 years ago
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Beakerb33Contributor I
posted in Controllers and Music services
New Sonos app - The worst ever

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable. Playback Failures: None of the speakers will play music after attempting to manage them through the app. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.I urge you to provi

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17 days ago
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MCB66Contributor I
asked in Controllers and Music services
sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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1 month ago
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MASTeamContributor I
asked in Controllers and Music services
Sonos Product constantly disconnecting from app and skipping queued songs

Hi there!I work at a retail store and we have two Sonos speakers, one in our store and one in our warehouse. We have constant issues with our Sonos speakers. When we come in in the morning, one in three times the app (installed on the work computers) cannot connect to the speaker. When we do manage to reset the speaker and reconnect, often the queue will skip over songs or play the first twenty or so seconds of a song then skip over. Sometimes the app will not be able to connect to Spotify alltogether.Could all of these issues be due to a wireless internet range/strength issue? I suspect it may be due to our router being at the back of the warehouse and our till computers and speaker being at the front of the store. However, when I check our internet connection it says it is strong. Could it be the internet speed then? Just ran a speed test and we are well above the minimum requirements: upload 34Mps and download 90Mps. Not sure what the problem could be.Is there any work around for th

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Airgetlam
11 months ago
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SimpleGuyContributor I
asked in Controllers and Music services
New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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1 month ago
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MuseTrending Lyricist I
asked in Controllers and Music services
App is slow, takes minutes to find speakers

Since early this year the app has become slow, the last few weeks I usually have to wait for more than a minute for it to load the speakers, and in many cases it simply does not list them, or only one or two. Nothing has changed speakers-wise, not even WIFI-wise. If I use Spotify it finds the speakers almost instantly. I didn’t change app settings or system settings that would have an impact on the Sonos controller. Sigh. I also notice that while it’s finally playing, loading a different track often does not happen. The speakers don’t respond and Sonos just plays the ‘wait’ cursor, or tells me it cannot connect. Again: if I switch to Spotify it plays things immediately.I just don’t understand how things are sliding downhill so fast.Ever since February/March the cross-fading won’t work which is a big deal. And the app has been growing increasingly slow. This is so frustrating. If I had not invested in this system years ago I would currently drop it. The speakers and more are fabulous, t

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10 months ago
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PJ RobertsContributor I
asked in Controllers and Music services
Cannot Setup Sonos on Xfinity Wifi — Ridiculous

Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. I cannot even get through the set up. The SONOS wifi network never shows up during set up, have updated everything SW wise. I have like $4K of Sonos gear and can’t use jack shit. Sonos doesnt answer their phone. Is someone going to help here ? My only other option is to sell everything at a huge loss and spend the rest of my life telling this story that is not pretty.

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buzz
5 years ago
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prAscoContributor I
posted in Controllers and Music services
Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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1 month ago
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nd1Contributor I
posted in Controllers and Music services
Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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1 month ago
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