Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,885 Topics
  • 25,499 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3885 Topics

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Vibe4itContributor I
posted in Controllers and Music services

NAS/iMac help (NAS noob)

I use Sonos mostly to access local files. The app told me today I’m going to need a NAS to do this in the future.i currently have around 16000 music files (and growing).My files currently live on my newish iMac (running Ventura).I’ve spent a frankly disgusting amount of time curating this collection. It means a lot to me is anyone would probably guess by just being here asking these questions.At a minimum, I would really appreciate a recommendation on a good Nas for someone in my situation. Particularly with the emphasis on doesn’t know what the F he’s doing. If anyone actually feels like giving me a little more information on best practices for bringing one of these things home, I would certainly appreciate it.  

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V
5 days ago
hahnsburg
hahnsburgContributor I
posted in Controllers and Music services

My Sonos was hacked or hijacked

My Sonos system was recently hacked or hijacked.   One of my “rooms” in my house suddenly started playing head-banging music at highest volume.   Appears to have been a song streamed from Spotify.   I did not request this music, and did not recognize the song (full of explitives).   When I tried to stop the song and turn down the volume, the song would restart and the volume control was sliding back to maximum.   Clearly I was not in control of this device and service.I powered down my entire house AV system (modem, router, Sonos system, etc..).   I also did strong-password update to modem, wireless access points, WiFi, Sonos, and Spotify.I’ve uploaded support diagnostic information to the community.Is Sonos aware of these invasive events?

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Airgetlam
5 days ago
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billfallsContributor II
asked in Controllers and Music services

Can I play groups of albums in album order, not track order? (Sonos controller v 16.1)

I like to queue up all albums of a composer (or artist) to play so I can work and listen uninterrupted. If I select a composer and click “Play all” the controller adds all the tracks to the queue but sorted in track order not by album, mingling the movements of each composition among other works.Is my only option to add each album to the queue, one album at a time? I’ve saved a few such queues but am hoping not to have to build up a long list of saved queues if there’s a simpler solution.

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5 days ago
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peppecannoneContributor I
posted in Controllers and Music services

Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated. 

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Ken_Griffiths
5 days ago
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william44Contributor II
posted in Controllers and Music services

bibliothèque obsolète bientôt ?

bonjour !il m'a semblé voir passer une alerte sur mon appli m'indiquant qu'avec la mise à jour sonos à venir ma bibliothèque allait être désactivée car obsolète. mais je n'ai pas pris le temps de lire et je ne vois plus rien...cela vous parle t il ?ma bibliothèque est sur PC en windows 11 familyMerci d’avance pour votre aide…William Moderator Edit: Added translation by Google Translate- Good morning !I thought I saw an alert on my app telling me that with the upcoming Sonos update my library was going to be deactivated because it was obsolete. but I didn't take the time to read and I don't see anything anymore...Does this speak to you?my library is on PC in windows 11 familyThank you in advance for your help…William

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Airgetlam
6 days ago
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BabrimeContributor I
asked in Controllers and Music services

impossible de se connecter a la radio

Impossible de se connecter à la radio alors que je peux écouter de la musique  Moderation Edit: Added translation by Google Translate- Can't connect to the radio even though I can listen to music

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Airgetlam
6 days ago
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Clash3248Contributor I
asked in Controllers and Music services

Sonos not connecting to internet Flashing green light

Sonos will not connect to internet Have flashing green light

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buzz
6 days ago
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IanHowContributor I
asked in Controllers and Music services

NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers 

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I
6 days ago
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GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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Corry P
7 days ago
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TA ABContributor I
posted in Controllers and Music services

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.Next step is to consider an alternative way to power my music at

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L
7 days ago
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Scott WoolcockContributor I
asked in Controllers and Music services

Some Sirius XM channels will play, some say "Unable to Play the Selected Item"?

I noticed about a year ago this was happening for multiple people, but the topic was closed.  So -- it’s still happening for me.  I reauthorize SiriusXM and it seems to work for a day or two, but then fails again.  It’s not always the same channels either.   Any update on this? 

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Airgetlam
7 days ago
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enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

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Airgetlam
7 days ago
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lancecoleEnthusiast I
asked in Controllers and Music services

Apple Music Playlists Not Accessible in Sonos app

My entire Apple Music Library is accessible on my Sonos app except my Apple Music Playlists.  I can access my recently added songs, artists, albums, songs... but not my playlists.  Anyone have a solution beyond the obvious troubleshooting like reauthorizing account and deleting the Apple Music service and reinstalling?  I have called the support line, spoke with a representative, went through all the obvious troubleshooting (listed above), and still can’t get my playlists to populate.  This is a new issue, they were accessible before.  To add… I spent an hour on the phone with Sonos customer support and after all the troubleshooting, we were unable to resolve the issue.  The message I get when trying to access my Apple Music Playlists is:  “We’ve run into a problem.  Try again.”It seems very odd that I can access EVERYTHING in my Apple Music Library EXCEPT the Playlists.  I can even access recently added songs that have been added within a few minutes.  Any advice is appreciated.   Mod

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7 days ago
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matthewnealAvid Contributor I
posted in Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

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M
8 days ago
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suregContributor II
asked in Controllers and Music services

sonos mobile app doesn't show spotify

Hi, for some reason can’t see Spotify service from the Sonos mobile app. 

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S
8 days ago
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bentausContributor I
asked in Controllers and Music services

Sonos S2 MacOS app black screen on install

Trying to install the app. I download the latest Sonos S2 file from Sonos support site.  Add Sonos to my applications Open Sonos app App opens but the screen is black, I get loading spinner forever.  App stays unresponsive, I have to Force Quit On my other Mac, the software update fails and the app is also unresponsive. I have 5x Sonos speakers but I’m losing patience and have not purchased anymore speakers due to various software issues.  Macbook M2 Pro 16” 2023MacOS Ventura 13.6 

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Airgetlam
8 days ago
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markjalbContributor I
asked in Controllers and Music services

Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

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D
8 days ago
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JKR97128Contributor I
asked in Controllers and Music services

macOS Sonos controller insists on updates, always fails.

Whenever Sonos has a system update, they require that the Controller on macOS be updated. They provide the apparent means (click on Update) but always fail to complete the update. There is no error code, it just fails to complete. Always. The app will not proceed to play music - it insists on the update.The way I have found to deal with this is to get Sonos tech support to send me a link to the updated .dmg (installation image). I suggest that Sonos make this readily available so I don’t have to reach out to tech support.If you follow Support-Update Issues, it recommends to uninstall and reinstall. But, it doesn’t provide a link for reinstalling.If you follow Support-S2, it tells you how to upgrade an S1 system to S2. That process starts with “Open the Sonos S1 Controller” for iOS or Android. 1) that reflects Sonos’ reliance on mobile apps (and negligence of desktop apps),  2) it is directions to update any devices you may still have on S1, 3) it does nothing for the desktop controller

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Airgetlam
8 days ago
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Stephane10Contributor I
asked in Controllers and Music services

Sonos Arc / YouTube from smartphone Android

How to listen YouTube’s music from smartphone Android on my Sonos Arc?  Thank you very much.

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jgatie
9 days ago
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FatOldSunTrending Lyricist I
posted in Controllers and Music services

S2 Controller software not loading on Windows 11

Recently, the Sonos S2 Controller software fails to load on my Windows 11 laptop. It shows the splash logo but that just stays on the screen and gets no further. I can only close it via Task Manager. I have uninstalled Sonos, rebooted, downloaded the installer and installed it, but the same thing occurs. Any ideas? Perhaps a recent Windows Update has broken something?

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controlav
9 days ago
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VultureSongAvid Contributor II
asked in Controllers and Music services

Add music service - Tidal not on menu

Trying to resolve a connection issue between Tidal and my Sonos app, I deleted Tidal from my list of music services. When I went to add it again, Tidal was not available in the list of music services in the drop down menu. Neither was Apple Music, which I’d also removed. I tried all the usual methods to resolve the issue; removed and reinstalled relevant apps and ensured all were on the most recent updates. I deleted the Sonos app from all my devices save one. I am able to play directly from Tidal to my Sonos devices, I just can't play directly from Sonos using Tidal Connect.Finally I contacted Sonos via live chat, we both concluded it was weird. They suggested I call the Sonos phone line for help which I did just now but the wait time is lengthy, so I’m hoping for some help here in the community.  Thank you.

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V
9 days ago
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LatortueContributor I
asked in Controllers and Music services

stations de radio grises dans mes sonos

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

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Corry P
9 days ago
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PerizosoContributor I
asked in Controllers and Music services

Sonos App suddenly stopped connecting to Tidal

I have a Sonos Connect and control it using the Sonos app on Android. Last week I stopped being able to access my Tidal service from the app. I tried re-authorizing, and got the message that it had worked, but when I returned to the Sonos app it said “”There was a problem adding the Tidal account. Connection could not be made.” I have uninstalled and reinstalled the Sonos app, have rebooted everything, have checked my Tidal account to make sure that it is functioning normally, but I still get the same result. Any ideas?

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Corry P
9 days ago
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warditContributor I
asked in Controllers and Music services

Sonos Connected to new account

I have been trying to connect an old Sonos Connect that was previously connected to my account but has been unplugged for a year. When resetting it and trying to add it into my current setup which is 6 other Sonos Connects and 2 Connect Amps. It prompts me to sign into an account to complete setup. I sign in using the same email and password that the other ones are on all on the same network ssid. But it seems to have created a partition some how. On my phone S1 sonos app i only see the newly added Connect. but on my computer s1 controller I see the other 8 in their correct groups and no sign of the newly added one. Its like it didnt add it to my account or something. I have probably spent around 6-7 hour troubleshooting and finding every forum and video possible and this is the farthest i have made it trying to connect it to my current system. I have performed many resets and re pairings.

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106rallye
9 days ago
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shed53Avid Contributor I
asked in Controllers and Music services

New Search and Music Library

I note from the post announcing the New Search that local music library was not included.  I’m puzzled by this as I can’t be the only person who has hundreds of albums in their local library.  I have two questions:Why was the local library excluded from the local search? Do you have plans to retrofit it into the New Search, and if so when will this happen?

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9 days ago
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