I have the same problem as of today.

I have had exactly the same issue.

This new Sonos app is an utter disappointment. Someone at Sonos has really dropped the ball with this.

I also have exactly the same problem since the app update, I cannot reauthorize my Sonos Radio account. 

I finally got through to Sonos telephone support regarding this issue and after their tech person spent a fair amount of time trying to resolve the issue he admitted that this is a known problem with some users since the app update and I will have to wait for a new app update but they don’t know when it will be available………

Same here, worst part is after cycling through this auth/failed auth loop, it then does something to my device and it drops off the network. Needs to be physically turned off and on to be recognised again. Pretty big fail on this app, hope the update comes soon. Would have thought this is 101 regression and integration testing 

Same for me. Reauthorize Sonos Radio is an endless loop. Recently Played stations are all greyed out.  When I click on the few stations which looks active, results in “Something went wrong”. The Menu Music Library is mostly invisible.

NOTHING WORKS! Not a simple Radio station and not even my songs from my Network Library!

Shame on SONOS. I payed hundred of Francs for this useless product.

I have the same issue. I knew it would be trouble when it said the app is out of date.  I was an early adopter.  I have a Sonos One and two other older Sonos speakers. I had an issue immediately after the update a few days ago.  It seemed to resolve and I got my radio stations back.  Now, 3 days later, it is asking me to “Reauthorize” and I’m on the endless loop as reported above.

I fear they will make us buy new hardware.  If so, I will switch and never buy Sonos again.

Pay attention Sonos Execs!!

Same issue with iOS app, just an endless loop. Sonos folks, please focus support engineers to remedy if possible and consider refunding lost access time to the services.

Same issue with iOS app and failure to Reauthorize Sonos Radio, just an endless Do loop.  I have been a Sonos customer since Sept. of 2010.  Their quality has decreased dramatically over the past few years. They are thinking quantity/volume vs. engineering quality.   And I fear poor days ahead for Sonos.

I have this exact same problem. Customer service is totally incompetent at solving this. I’m so frustrated!!!!

SONOS!! Not another dollar, ever!!!! This is a big FU to customers 

Same problem

Apparently Sonos isn’t listening, doesn’t care what their customers think, I even tried emailing the “CEO” apparently it is a bogus email, tried it twice, absolutely no response. The new Ap and Sonos radio doesn’t work. I have tried the phone in for service multiple times, it is always at least an hour, do they really have anybody working these lines, I’m skeptical. For what I have spent on my dozen speakers, you would think they would offer some service. It really is a shame that they have devolved to an uncaring, unsupported ap!

Having the same issue. Called support and I was with them for over an hour and half trying different solutions to fix it. Waste of time. Can anyone recommend another speaker service… I’m over this.

Check out Roon, WiiM and Bluesound.

I tried out Roon, but ultimately decided against it.  I went down the WiiM path, bought new “player” equipment, which is drastically cheaper than Sonos.  I’ve sold my Sonos gear which is helping pay for most of this. I’m loving it, and not looking back. It feels like I’ve got even more capabilities now than I did with Sonos.

It’s taken a while but the latest update to the app has resolved “unable to reauthorize your account” for Sonos Radio and it is now working. 

Yep.  And i wasted another hpur of time trying to fix it bc the help site said to download the web app and try on my pc to reauthorize.  DONT BOTHER OR WASTE YOUR TIME!

After on phone with tech support from another country for 45 mins, sent a diagnostic, etc ,etc, then he tells me it wont work bc there are issues.  No sh!t.  Thats why i called.  

If that service DOESNT WORK, then dont tell us to try something and get even more frustrated, just tell us YOU CANNOT REAUTHORIZE due to more app issues.

I have an ARC, 2 ports, move, roam and Ace.  Every weekend its something new that wont work, but mostly.... it loses track of my devices.  The Arc works thru HDMI and the BT speakers work that way. 

Im not a software engineer, but how can it possibly take soooooo long to get this straight?

same issue for me for both Sonos Radio and Apple music .. with Sonos favorites are gone and cant re-authorise Sonos radio and for Apple music it keeps asking me to authorize it after every day.

I have 2 sonos homes so every time i have start over again and re-connect again and hope it finds it again .. very stressful situation.

The sonos app and system is a real mess… very unpredictable.

Some times music stream will work and some times i have to got dirctly to my apple music app and play  from there.

Some times even from the apple music app the system is not found so i have to open the sonos app and connect to my system again !! and then goto my apple music app to play.

Glad i only have one system.  Cant imagine, but helped a friend with 2 homes and took 2 hours w a foreigner to get 2 new Roams going.

Praying for a streaming music fix shortly.  I usually use Amazon music, but have to resort to Spotify (commercials) occasionally and still no Sonos radio authorization.

Hopefully we will here either a reply to this or a specific Sonos Email telling us that the authorization is now working.

Worn out trying repeatedly. 

Rm

In general smart home systems are a long way from working flawlessly and making life easier but Sonos is taking it to another level of unreliability!

problem is old-fashioned Hifi system do not rely entirely on smart integration. It’s just a bonus, but Sonos is 100% software controlled so if the software is problematic, then also the product is unusable.

I have had the same issue twice.  I am switching to another speaker system.  I will never buy Sonos products again.  The company is ****.

Moderator Note: Modified in accordance with the Community Code of Conduct.

contacted sonos support and the short term solution was to unplug for 1 min all sonos speakers and back again .. that solved the authorisation problem but as I said it was until I left home then back to the same problem.

Thanks, save me from wasting any time on that again.

Just aggravating to say the least, even Spotify plays, then pauses itself.  Only way to play again is to reset app, start over.  Hit or miss on how long it plays wo any intervention from me on any controlling device.

I just wish they would shut down all other intros of new equipment till they put 100% of their staff on a solution to fix app.  Hire outside help if thats what it takes.   

Been going on waaaaaay to long!

Rick