Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,870 Topics
  • 25,427 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3870 Topics

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rc462Contributor I
asked in Controllers and Music services

How to stop rooms from randomly auto-grouping

Hello, I have a problem that started a few weeks ago, and I can’t figure it out. After many years of happy Sonos multi-room usage, our system now randomly and regularly auto-groups rooms together. Not only that after auto-grouping, it will often auto-start playing music in the grouped rooms. I.e. I will turn off music in room A, and an hour later will find that rooms A and D are now grouped and music is playing in both.Anyone else seen this? It recently started and we haven’t seen it in the 10+ years of using these Sonos devices. Thanks!

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Airgetlam
13 days ago
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Drproc79Contributor I
asked in Controllers and Music services

SiriusXM channels unavailable/greyed out and not available

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing  the same issue.  If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

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13 days ago
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LoumcgovernContributor I
asked in Controllers and Music services

streaming live sports

How do I add the mlb app to sonos?

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Airgetlam
13 days ago
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Ted MaulAvid Contributor I
asked in Controllers and Music services

Tidal content not playing in Atmos

This week, Tidal have started offering high-res and Atmos streaming to lower-tier customers.I can see plenty of albums available in Atmos via the app on my phone, but can’t get Atmos content playing from Tidal on my Sonos surround setup (Beam gen 2, Sub Mini and two Play 1s).Amazon Music plays Atmos content just fine through Sonos (my test album at the moment is Slowdive’s excellent ‘Everything Is Alive’), but if I try the same tracks via Tidal, either through the Sonos app or Airplaying via the Tidal app on my phone, I’m just hearing regular stereo.Will this require an update from Sonos to make Tidal’s Atmos content work on my Sonos setup, or are am I missing something very obvious?

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Schlumpf
13 days ago
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HighznbergContributor I
posted in Controllers and Music services

How to disable Sonos Radio?

I have over a dozen Sonos products in my home and have been a loyal customer since 2016.  I’m a huge fan of Sonos speakers and use the app daily. One thing that is incredibly annoying is Sonos Radio.  How do I remove or disable Sonos Radio from the app?  I use Apple Music, so Sonos Radio just complicates things when using voice control or the app to search for songs.  There has to be a way to disable it, right?  Thanks in advance!

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13 days ago
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castallaLocal Superstar
posted in Controllers and Music services

Deezer on Sonos

The info about Deezer via https://support.sonos.com/en/services/deezer  suggests that podcasts and live radio are available via Sonos.  Indeed, the current notification about Radio France leaving TuneIn & Sonos Radio states that Radio France is available via Deezer. (https://status.sonos.com/) The Deezer service has NO menu options for podcasts, or live radio - only music sources are available.  😁   

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Schlumpf
14 days ago
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EllerkmannContributor I
asked in Controllers and Music services

Radiosender DLF Nova als Wecker

Hallo allerseits,ich versuche DLF Nova als Weckermusik einzustellen und finde es sehr unpraktisch, wie man bei Sonos Radio nach den Sendern suchen soll. Es gibt dort scheinbar keine Suchfunktion, sondern man muss sich durch endlose Listen durchquälen (auf denen ich dann am Ende DLF Nova nicht finde….)?Auch über TuneIn habe ich keine Suchfunktion entdeckt, sondern wieder nur endlose Listen. Gibt es da einen Trick? Besten Dank!  Moderator edit:Google Translate-Hello everybody,I'm trying to set DLF Nova as my alarm clock music and find it very inconvenient to know how to search for the stations on Sonos Radio. There doesn't seem to be a search function there, but you have to wade through endless lists (in which I can't find DLF Nova in the end...)?I didn't find a search function on TuneIn either, just endless lists. Is there a trick? Thank you very much!

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15 days ago
kenwardmab
kenwardmabContributor I
asked in Controllers and Music services

Connecting to a NAS Drive

Trying to connect to WD EX2ULTRA NAS Drive. Was getting an error that pointed to adding an entry to the Register which I did. However I still cannot connect.  Now get:Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes” is denied.This is successfully connected to iTunes on my PC running Windows 11.Have also tried with “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes\iTunes Media” and just Shared Music.Please advise.

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kenwardmab
15 days ago
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ShalingstuffContributor I
asked in Controllers and Music services

I cant add services the button doesn't work

When I click on add service nothing happens.It looks like it is trying to do something but there is not menu. I'm on Pixel 7a fully updated.

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Airgetlam
15 days ago
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weesTrending Lyricist I
asked in Controllers and Music services

S2 App quits

Sonos S2 App quits while trying to add new service.(scrolling down the list of services halfway, app closes)I am using IOS 17.4.1any info on this issue?

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15 days ago
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JasonHanskerContributor I
posted in Controllers and Music services

No volume grouping in App anymore?

Hi All, whenever I had both of my Sonos speakers active (Play: 1 & Play3) and I selected one in the app to adjust the volume, both units used to come up and you could adjust them separately. Now only one appears, I wonder if anyone else has had this issue?  I'm using the original Sonos app, the new one is just a whole different nightmare. It says my products need an upgrade, but when I go to the old app, it says no upgrades are available. I don't care about the new app, it looks crap anyway, but I would like this volume issue sorted! 

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16 days ago
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MIDACContributor I
asked in Controllers and Music services

Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

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Corry P
16 days ago
Bumper
BumperProdigy III
posted in Controllers and Music services

New App Coming May 7

https://www.theverge.com/2024/4/10/24125866/sonos-new-app-features Sonos PR team leaked some details of the upcoming app redesign. Need to update for the incoming headphones 🤣  “Sonos will release a substantial update to its mobile app for both Android and iOS on May 7th, The Verge has learned. Based on screenshots provided by people familiar with the company’s plans, the app is receiving a fresh coat of paint. Sonos is also working to make product setup easier and strengthen connectivity between its many speakers. As always, the specific release date is subject to change if the company encounters any last-minute issues.The revamped app will roll out as an update to the Sonos S2 app that the company released in 2020 when it forked off some of its oldest products and left them on the legacy S1 platform. It changes up the current S2 app design by ditching the bottom navigation tabs and putting everything onto one central homescreen. Sonos is also adding several quality-of-life features

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17 days ago
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Ichigo63Contributor I
asked in Controllers and Music services

Deezer impossible de parcourir la musique

Bonjour, J’ai Sonos avec Deezer depuis plusieurs années mais là j’ai un souci étrange je peux rechercher sur DeezerMais je ne peux pas parcourir Deezer en allant dans Parcourir > Deezer j’ai le message suivantJ’ai tenté de supprimer et reautorisé mon compte Deezer mais le problème est le même.Merci de votre aide. Moderator edit:Google Translate-Good morning, I have had Sonos with Deezer for several years but now I have a strange problemI can search on DeezerBut I can't browse Deezer by going to Browse > Deezer I get the following messageI tried to delete and re-authorize my Deezer account but the problem is the same.Thank you for your help.

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17 days ago
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tesserContributor I
asked in Controllers and Music services

Spotify to Sonos, using samsung phone.

I have a question regarding Spotify and Sonos. I have connected to Spotify but can't Spotify to play through a room on Sonos, what am I doing wrong.

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17 days ago
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AustinJerryAvid Contributor I
posted in Controllers and Music services

My Sonos contents destroyed

I am a long-time Sonos user and have quite a bit of content saved in My Sonos.  Must of the content is composed of links to songs and albums in Deezer, my primary music service.  Several days ago, while attempting to browse Deezer, Sonos informed me that the service was no longer active and that I would need to re-connect to the service.  So I proceeded to delete the Deezer service and re-add it, which completed successfully.  However, when the service was deleted, all of the links in My Sonos became instantly invalid (i.e. they are now greyed out).  Re-adding the service did not re-activate the links and I am now faced with having to re-create the entire contents of My Sonos.I don’t recall ever receiving a warning that My Sonos links could be wiped out like this.  And there has never been a way to back up the My Sonos content to avoid an unfortunate event like this one.  I have always been a happy Sonos user, but not so much any more. 

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17 days ago
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Pifrac
asked in Controllers and Music services

Sonos radio is not launching some TuneIn stations anymore

Hello there,  Sonos Radio seems unable to launch some of the TuneIn stations anymore. For instance, all the stations from Radio France (french national network) are unresponsive : franceinfo, France Inter, France culture… When selected and launch, nothing happens.  This does not happen with other Sonos radio stations nor with other TuneIn stations. 

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Corry P
18 days ago
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jsimmyContributor I
asked in Controllers and Music services

Crossfade skips every other song (20 secs) when using Spotify

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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18 days ago
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jimbob123Avid Contributor I
asked in Controllers and Music services

TuneIn (New) on Sonos - strange behavour

HiTuneIn had a promo last week, offing Premium for £39.99 for the year instead of £79.99, so i decide to bite. I have it set up on Sonos but it’s a bit “weird”,a dn I don’t know if it’s user error, TuneIn issue or Sonos issue.For example, if I click Browse Genres I get “no selections are available”, same for “Find your decade & genre station”. But if I click Music then Top Music Genres then Country then Top Country I can see some stations. And I can also click Music then Top Music Genres then 80’s then Premium Stations I see Nation 80s (and nothing else).I have clicked Reauthorise.Many thanks Jim

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Airgetlam
19 days ago
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DPE1983Trending Lyricist I
asked in Controllers and Music services

Sonos speakers not showing in Spotify app

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

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19 days ago
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planetrichContributor I
asked in Controllers and Music services

Why don't SONOS Updates ever work?

As with most folks here, I’m mystified as to how poorly software update works.   I’ve had Sonos equip for almost 10 years and it’s been 10 years of pain, with software updates constantly failing.      

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20 days ago
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User107569Contributor I
posted in Controllers and Music services

SONOS S1 TRUENAS 13

S1 will not play on Truenas 13.  You can see your music however it wont play. Gives you an access denied. Roll back to Truenas 12. Issue resolved.

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U
20 days ago
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MarkkkkkkkkkContributor I
asked in Controllers and Music services

Radiostation

FIP disappeared. What happened? Please tell me it’s temporary as this is the only radiostation I listen to. 

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M
20 days ago
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ss44golfContributor I
posted in Controllers and Music services

sonos app doesnt recognize system on iphone but ipad does!! both worked an hour ago?!?

I have the sonos app downloaded on two iPhones and an iPad. Out of the blue one of the iPhones says it does not recognize an existing Sonos system, but the other iPhone and iPad work fine. Try to connect the iPhone and I can’t find anything, wants me to reset my router. this is absolutely stupid, because it worked literally two hours ago. What could go wrong? What kind of a glitch in the software creates this glitch, how ridiculous!!

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20 days ago
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Doogler63Contributor I
asked in Controllers and Music services

Will the Sonos S2 version of true play work with a first generation Ipad Pro 12.9

Hello guys, l have read the Sonos website compatibility list for the latest version of True play (S2) Version.  The website states that it is not compatible with  the following Ipad Pros.Not supportediPod touch (7th generation) iPad Pro 11-inch (2nd generation) iPad Pro 11‑inch (3rd generation) iPad Pro 11‑inch (4th generation) iPad Pro 12.9-inch (4th generation) iPad Pro 12.9‑inch (5th generation) iPad Pro 12.9‑inch (6th generation)But l cannot find out if true play, (the latest version) works with the first generation Ipad Pro 12.9 with ios 15. If someone has an old Ipad Pro generation 1 could test it for me and let me know, lt would be most appreciated.Thank youRob

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J
20 days ago
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