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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,678 Topics
  • 53,066 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7678 Topics
Williambear70
Williambear70Contributor I
posted in Controllers and Music services
sonos app is still very broken

Probably this is now old news but Sonos please fix bug issues once and for all. I have 17 speakers connected and when it’s not one thing is the other.  App is completely unreliable with volume sometimes not responding, speakers disconnecting, rooms disappearing and speakers even made a loud sound. I have no issues with internet connecting both wired or wifi. The app seems at times it has a mind of its own. I’ve spend thousands on your excellent hardware only to be let down by the driver.

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7 days ago
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lets_rockAvid Contributor I
posted in Controllers and Music services
Playlist Album Artwork?

Hooray! I seem to have my playlists back but no album Artwork, however it does show next to the tracks but not in the main heading space 🤔

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controlav
7 days ago
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artshotwellAvid Contributor I
asked in Controllers and Music services
Sonos service

Why do I keep getting “Unable to load content.” 

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A
7 days ago
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jjexContributor I
asked in Controllers and Music services
App odd errors

Is anyone noticing that their app is having ramdon error:Can’t find systemcan’t find play historycan’t connect to all componentsThen it all works

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Stanley_4
7 days ago
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CayenneslimContributor I
asked in Controllers and Music services
Airplay

Airplay on my Apple 15 will play for one song then cut out. I uncheck the speaker and recheck it and it will go for another song than cut out again.The odd part is that when you look at it in airplay it looks like its playing (eq bars going up and down)I’m only running one speaker but this happens though Apple Music, Sirius, and especially my music library.  

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Airgetlam
7 days ago
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SprinterContributor I
asked in Controllers and Music services
Sonos still doesn't play internet radio stations

Why still after 4 months Sonos didn't sort out problem playing Internet Radio stations through MyTuner Radio???Especially foreign internet radio stations. Any current update on it , please??Good I haven't wasted money in buying more speakers from Sonos, yet..

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7 days ago
pompeyexile
pompeyexileContributor III
asked in Controllers and Music services
IOS App has become unstable

I changed to the new App in my iPhone and since I have, it has become unusable. It is so unstable forever crashing, one minute OK then can’t connect to my music library saying something went wrong then the next try it does, or saying it can’t find my system or no products found and then randomly going back to the home page.I NEVER had an issue with the old app, it was stable solid worked every time. I have tried re-setting, I have deleted and re-loaded the app, I have also re-booted my router but nothing works. Even as I am typing this, the app on my phone keeps flicking in and out, one second connected, the next not with products not found.This has been an absolute disaster and when I try and go back to the S1 app it will not allow me to.What I cannot understand is that the app on my Windows 10 laptop works a treat, connects immediately to my system, and my library on my NAS and just works.Sonos were/are meant to be one of, if not the best in this game, but with this they have become

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pompeyexile
7 days ago
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IanpAvid Contributor II
posted in Controllers and Music services
Error 913, and a fix for some older NAS devices

As many have discovered many legacy NAS devices do not support anything other than SMB1 out of the box, and are no longer supported by their manufacturers, meaning there are no firmware of software updates. With a little digging (and some Linux knowledge), I was able to upgrade my Netgear Stora (about 12 years old) from SMB1 to SMB2 and thus get it working with the new Sonos environment. I find it surprising that I had to do this, given the large number of legacy NAS devices out there used for years by many happy Sonos customers (until now), even my shiny new Macbook Air, can use SMB1 to connect to such devices. Anyway that’s another issue.You need to have some technical Linux knowledge to do the following, it’s all done via a ssh session to the NAS.Here’s what I did. (Big thanks to the guys at OpenStora for documenting most of this.)Get root access, and enable SSH, as most of these domestic NAS units do not provide a command line interface. Details here https://sigri44.github.io/OpenS

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Corry P
7 days ago
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bjuraszAvid Contributor I
asked in Controllers and Music services
Does Sonos now stream lossless from Apple Music?

I did not think this was supported before, due to Apple.  For example, I once asked a BluOS dealer why they force you to AirPlay if you want to listen to Apple Music and they said it was because Apple does not support lossless streaming to non-Apple devices, only 256kbps AAC.I have an Era 300 and it's logged into my Apple Music account, like before.  But now on the new app when I see what the speaker is playing it now says “Lossless”.  I don’t remember ever seeing that before.  So…. am I now getting lossless music to my Era 300? 

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7 days ago
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Ryan GraubnerContributor I
posted in Controllers and Music services
Local music library has never worked since the infamously bad app update

Well, I’m at my wits end and never before have I regretted dropping over £1000 on what I thought was a well researched purchase. You know the score, Sonos pushes out probably the worst app update in the history of app development (seriously, if there’s been anything worse I’d be curious to hear about it) and my local music library, one of the things I bought all these speakers for has not worked since.I’ve read and tried everything that the guides suggest to no avail. I can get the app to recognise and add my music library but no content ever appears. Checked all the Smbv2 settings and Windows 11 seems convinced that nothing is wrong. Out of desperation I did a full windows re-install from scratch and of course that didn’t help.Can anyone who’s managed to achieve the seemingly impossible tell me what they did to finally get it working?

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7 days ago
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KirstineContributor I
asked in Controllers and Music services
Soundtrack playlist schedule

In Soundtrack Your Brand you can make a schedule with different playlists starts and stop at different time which is very smart in a large company. I have Sonos speakers installed in the ceiling and it look very nice.My question is can you play Soundtrack schedule in Sonos?If yes, pleas guide me :-) Looking forward to head from you.

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Sotiris C.
7 days ago
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msofContributor II
asked in Controllers and Music services
new app: sonos radio unable to "reauthorize", sonos favorites gone

The new App is defective. For some reason, I get stuck in an endless “reauthorize” loop with Sonos Radio. After a day, the problem is still not fixed. I have tried logging out and back on, I have unplugged and re-plugged the speakers as some other post here suggested, but to no avail. Sonos Radio is not working. I had a similar problem with Apple Music, but after removing the service and adding it back, I got Apple Music to work in the end. The problem is that you cannot remove Sonos Radio. I have spent at least 3 hours on this. I will certainly not ever purchase another Sonos device. I also note that the “Sonos Favorites” showing in the iOS App are just as subset of the full list that I see in the Sonos App on my Mac. Somehow, more than half of my favorites have simply disappeared. Sonos is just such an absurdly incompetent company. I tried contacting customer support, but I started out as being 32 in the queue but the number never went down. I gave up after 3 hours of waiting.

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7 days ago
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Macollin1Trending Lyricist I
posted in Controllers and Music services
Apple Music - Speakers Stop Playing Music, But App Shows Music Still Playing

Hello -Wondering if anyone else is experiencing the the issue where you start an album/stations/playlist from Apple Music and after a random amount of time (sometimes in the first 30 seconds, and other times 5-10 mins), the song stops playing on the speaker(s), but the app shows that the song continues to play (this will continue on forever if I am playing a station). Music doesn’t start again from the speaker(s) until I start a new album/station/playlist.  I’m pretty sure this started with the new app update, but I can’t be totally sure as I do a fair amount of airplay music playing (which seems completely uneffected).  Here are the steps I have done to try and fix/debug this issue:Tried Amazon and TuneIn and both worked fine. Restarted app Tested multiple speakers (grouped and ungrouped) Restarted router/modem Restarted Sonos system Removed and re-installed Sonos app Removed Apple Music and Reactivated Removed Apple Music as my preferred music service (I saw one posting on here where

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7 days ago
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nousername123456789Contributor I
asked in Controllers and Music services
Sonos Ipad App won’t open

I recently updated the Sonos App to 80.07.03 and now it doesn’t open. I click the App Icon and it crashes immediately. I’ve restarted my iPad and it still doesn’t work.  Using iPad 10th gen, IOS 17.5.1 (21F90) I’ve recorded a video of it. I’d love to be able to actually listen to my music without worrying what problems I’m going to encounter each time!! Deadset this app and brand have gone down the toilet. Nothing but problems. Nothing is ever simple or works. No reliability. Incredibly frustrating. 

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7 days ago
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pauljcgContributor I
asked in Controllers and Music services
YouTube music skips certain artists

I have tried removing YouTube music (premium) from my Sonos system and resetting the app, but this problem keeps happening. Specific songs just won’t play, and are skipped when in playlists.  For example, I cannot seem to play any songs by CHVRCHES or Years and Years. If I start artist radio, for CHVRCHES for example, it will play other artists such as Haim.  These artists play fine if I use AirPlay from the YouTube music app as a workaround, but I’d like to know if there is a fix for the Sonos app?

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Airgetlam
8 days ago
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ArboriaSoundTrending Lyricist I
asked in Controllers and Music services
New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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Airgetlam
8 days ago
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ribiselContributor I
posted in Controllers and Music services
Wecker

Hallo,kommt beim Wecker die Schlummerfunktion zurück?Wie schaut es mit der Funktion aus, dass der Bildschirm mit Bedienung angeht, sobald der Wecker startet?Beide Funktionen sind mit der neuen App verschwunden. Moderator edit:Google Translate- Hello,Is the snooze function coming back on the alarm clock?What about the function that turns on the screen with controls as soon as the alarm starts?Both functions have disappeared with the new app.

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Airgetlam
8 days ago
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Randy HansonContributor I
asked in Controllers and Music services
where is the queue management feature update?

I have received multiple emails over the past couple of weeks regarding app improvements related to queue management features. Yet, when I look at a queue I cannot re-order anything. When I click the dots next to a song in my local library or hold down on a selection, I cannot add it to end of queue nor can I add it to be played next. Where are the supposed queue management updates in these new app updates? note: using iOS and iPadOS 18

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MoPac
8 days ago
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tnprimeTrending Lyricist I
asked in Controllers and Music services
Can you create preset groupings?

Hello all, I have a small apartment. I purchased a pair of Era 100s, a Beam Gen2, and a mini sub. I want to use this in three configurations1. Beam only for TV watching2. Era100’s+Sub only for music and line-in3. Beam+Era100s+Sub mini for movie night. I cannot find a way to do this and was told locally it’s not possible without setting up for movie night (3.) when the time comes then re-building things back to separate again via app for config (1.) and (2.)  A lengthy un-elegant process. Seams a simple grouping preset scheme in the app could solve this issue. Is this really not possible or a feature request?

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8 days ago
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schnawlContributor I
asked in Controllers and Music services
NORTON causing Sonos issues?

Is anyone else having connectivity issues with Norton Security on a windows machine? I’ve had to uninstall Norton due to continuous connectivity issues with Sonos across all devices...

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8 days ago
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SDouberlyContributor I
asked in Controllers and Music services
Error 913 on a MAC

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created.  That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution? 

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Corry P
8 days ago
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Maureenis58Contributor I
posted in Controllers and Music services
sound quality only great with sonos music

The quality of the sound is unbelievably amazing when I use the sonos music, but everything else is pale compared to that. Anyone else found that to be the case? Any solutions?

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melvimbe
8 days ago
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ChamDeezerContributor I
posted in Controllers and Music services
Sonos alarms | Spotify playlists

I use Spotify playlists as my alarm music instead default Sonos Chime. My issue is, Alarm plays the same music from the playlist in list order.  I don’t have any option to shuffle it. Is there a way to achieve this ?

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K
8 days ago
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jbblunckContributor I
posted in Controllers and Music services
Move stuttering on Airplay odd solution

Here’s a weird one.I have a variety of Sonos speakers and other Airplay 2 devices. I generally play to my speakers via Airplay 2 using iPhones, iPad, Macs, or AppleTVs. All is well, even with the vilified new Sonos app.Except…Airplay playback from Apple Music or Radio Paradise to my Sonos Move stuttered. Unlistenable, and only to the Move. Curiously, Sonos Music via the Sonos app was fine. This perhaps because of the Sonos wireless backchannel?So, in a fit of system-beating pique, I added Apple Music and Radio Paradise as connected services within the Sonos app. They both play fine if used from within the Sonos app. Hmm. Gets better. After playing Apple Music thru Sonos app, I can return to the Apple Music app and play directly and flawlessly from there.The playback remains fine until the speaker turns itself off. After restart, the stuttering returns, but a quick play thru the Sonos app restores things. Any ideas what’s happening?

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J
8 days ago
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S500MONTrending Lyricist I
posted in Controllers and Music services
Alarms Not Working (Again)!

Not changed anything but for the past few days my alarms have stopped working again.Please don’t tell me the latest update has broken them again…

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Iain59
8 days ago
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