Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,339 Topics
  • 28,585 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4339 Topics

S
stein067Avid Contributor I
asked in Controllers and Music services

Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

37
O
1 day ago
T
The RollerContributor I
asked in Controllers and Music services

version 80, add to end of queue

in the new version 80 app.where is the “add to end of queue” function?

1
Bumper
1 day ago
E
El_LidContributor I
asked in Controllers and Music services

Updated Sonos app

Since the app updated on my phone I’m having some annoying issues. I always browse my library by folder, it’s how I have my music organised.  Now when I go into an album folder I can only play one song at a time.  The buttons for “Play all” and “Shuffle” are no longer there.Browsing your Music library by folders in the new app : r/sonos (reddit.com)   Ok, so I go into Album view instead and there’s no search function?  So I have to scroll through 1000s of albums to get to the one I want?  Same on Artist view.   “Recently Played” on the homescreen doesn’t update with the recently played items.

1
DGR1
1 day ago
K
Karol SrnecContributor I
asked in Controllers and Music services

Sleep timer in new Sonos app

I can't find a slip timer in the new Sonos app to turn off music playback.

4
C
1 day ago
M
MitchersContributor I
asked in Controllers and Music services

group volume control in new app

Has anyone else had an issue with the volume control in the new app ? I have 2 stereo pairs and a sub in my kitchen and when I change the volume on the app (without opening both speaker volume controls) it just changes the volume on the pair listed first in the group. On the previous app it changes all linked speakers. It makes group volume control very clunky. I’m guessing it’s either an oversight or you have to set up the group volume control somewhere. Any ideas?  Cheers   

1
N
1 day ago
G
gib814Contributor I
asked in Controllers and Music services

Cant connect to Radioplayer after last app update 7/5/24

Unable to connect to radioplayer after the last update, 7/5/24. Cant connect to the radioplayer website from sonos app but can access via laptop

1
G
1 day ago
S
SsebContributor I
posted in Controllers and Music services

New search not finding individual songs?

Helloi tried several times the “new search” in the app but I’m never getting individual song results. Whatever the search, the result is always Artists, Albums or Stations.Searching for song name is my main way of using the search so I always have to switch back to classic search to find them.Is that a known issue or “feature” of this new search ?I’m mainly using Apple Music.Attached are 2 example screenshots of the results of new search and classic search.. 

11
W
1 day ago
L
LongorContributor I
asked in Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

8
H
1 day ago
J
Jojojc2020Contributor I
asked in Controllers and Music services

roll back to S2

The new update is horrible. How could they get it so wrong.  simple things like finding a master volume has proven difficult. It the decided to change the volume of one device in the group despite starting at volume. the logic of selecting a source with it not being obvious what devices are linked. please roll back  PLEASE ISSUE A statement on what Sonos is going to do. 

0
J
1 day ago
J
Jon ScattContributor I
posted in Controllers and Music services

Track Display Not Updating

Hello,I’ve noticed when using Apple Music through the Sonos app that the current song isn’t updating and it gets stuck  on the first track where the time says 0:00. Don’t know if anybody else is having the same issue. Thanks  

1
U
1 day ago
W
We And Tke KidsContributor I
asked in Controllers and Music services

ik kan geen verbinding maken na nieuwe app 80.00

Na de update naar 80.00. Ziet hij mijn producten niet meer. Hij vraagt steeds naar instellingen te gaan en daar ‘lokaal netwerk’ aan te zetten maar die staat aan. En het juiste netwerk staat aan. Dus ik kom niets verder.kan iemand mij helpen want niets doet het nu meer. Moderator edit:Google Translate- After the update to 80.00. He no longer sees my products. He keeps asking to go to settings and turn on 'local network' there, but it is turned on. And the correct network is on. So I'm not getting anywhere.can anyone help me because nothing works anymore.

2
C
1 day ago
F
Fiestyy2Contributor I
asked in Controllers and Music services

the new sonos app

Can I uninstall the new Sonos app and reinstall the old one.  I do not like the new one. 

1
F
1 day ago
N
nat1nat1Contributor II
asked in Controllers and Music services

New Sonos App can't find my devices - help

I downloaded the ‘redesigned’ Sonos app and it can’t find my 2x S1, Boost and S3 devices. Factory resets allows them to be found but ‘there was a problem linking them to your account’. Using the old S1 legacy app tells me now I have to use S2. Basically I’m now unable to use Sonos. I am on iOS so I can’t download the old app. Can anyone help?

2
C
1 day ago
S
SDM31Contributor I
asked in Controllers and Music services

Probleme enregistrement ERA 300

Depuis 2 jours je n’arrive pas à connecter mes enceintes ERA 300 , j’ai deja ma beam 2 connectée mon sub mais les 2 era impossible.je n’ai pas e probleme de wi fi ou de réseau j’ai essayé sur les 2 réseaux je suis perdu  impossible d’enregister   c’est nul nul et nul  Moderator edit:Google Translate-For 2 days I have not been able to connect my ERA 300 speakers, I already have my beam 2 connected to my sub but the 2 era impossible.I don't have a Wi-Fi or network problem. I tried both networks. I'm lost. unable to record it's rubbish, rubbish and rubbish

0
S
1 day ago
A
AlphaPContributor I
asked in Controllers and Music services

lost in the new sonos app

Dear Sonos community, To my surprise I´ve just updates to the new sonos app and I cannot do much any more. My radio stations are more or less visible, but I cannot select them for example. Does someone know how to get the previous version back. The new one does not do what I want it to do and feels far from intuitive. Kind regards, Alpha

0
A
1 day ago
P
POG2023Contributor I
asked in Controllers and Music services

Unable to Access Radio Stations

Using the New App I'm unable to access previously accessible radio stations, I now see "something went wrong" message and unable to access the station. Also intermittently shows "No product found" which clears after a few seconds.  

0
P
1 day ago
J
JohnG666Enthusiast II
asked in Controllers and Music services

For Sonos Management - How Dare You Treat Customers Like This

How dare you do this to us. You put out a misleading and downright untrue advert declaring this new version is so great etc, you must have known how unfinished it is and what the reaction would be?I can’t work out if they are arrogant, ignorant, naive, uncaring or just downright dumb. To think you can get away with this is unbelievable. You already had an app that worked for most people most of the time and you’ve replaced it with something that is not even half finished and renders systems unfit for purpose.I feel sorry for the people on support who are suffering due to mismanagement. We as users are stressed and depressed so I dread to think what the people doing support are feeling having to deal with this pityful offering. 

8
K
1 day ago
DGR1
DGR1Prominent Collaborator I
posted in Controllers and Music services

Feedback on the new Sonos App 80.00.04 using iPhone and iPad

I thought I’d provide some feedback on the new app using iOS devices, not covering absent features that are in the roadmap, and mentioning points that I’ve not seen covered elsewhere.Whenever I start the app I receive a ‘Turn on Bluetooth to Allow “Sonos” to Connect to Accessories’ message. A minor annoyance. I like the fact that the search box is always available on the home screen. I like that I can choose a Preferred Service which then appears first in the list. Even better if we had full control over this sequencing. ’Recently Played’ shows most but not all of what I have played. For example, if I play Radio Paradise Main Mix through the Radio Paradise service it doesn’t appear in the list of recent items. Also, nothing played from my local library appears in the recent list. ’Sonos Favorites’ appear to be ordered by how recently they were added. And on the Home Screen the two rows are somewhat unintuitive in ordering top left, bottom left etc. Much better if the items appeared alp

0
DGR1
1 day ago
webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

29
B
1 day ago
S
Steviep3Avid Contributor I
asked in Controllers and Music services

Problem with switching services

Hi All,since new app installed I have a problem when switching from Amazon Service to saved or recent radio stations.Message comes up asSomething went wrong

0
S
1 day ago
I
IjewskyContributor I
asked in Controllers and Music services

app update issues

Just updated app now says system dosent have local area network access but the button is ticked in my iPhone settings- anyone know what’s going on or how I can fix it!? using play 1/3 and roam 

0
I
1 day ago
F
FirewolfContributor I
asked in Controllers and Music services

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

9
K
1 day ago
C
CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

9
A
1 day ago
B
BongobusContributor I
asked in Controllers and Music services

update freeze

new sonos Cannot get past update which automatically shows up and keeps coming up with sign in i say yes continue it flashes a screen then reverts back to software update  I cannot get past this re installed app and 

0
B
1 day ago
F
feh123Contributor I
asked in Controllers and Music services

Internet Radio via a url

This topic has been raised before (Dec 2023) but the answer there no longer works. I often use my Sonos system (Play5 2nd gen pair and a Sonos Boost) to play internet radio. I have used Radio.net, TuneIn and MyTunerRadio as Sonos Services. Over time all these have stopped streaming my radio urls! MyTunerRadio was working well but has now gone. TuneIn has not worked for me for a long time and the new TuneIn does not work either.I was wondering if anyone has found a fix for this. I have a Raspberry Pi running MoodeAudio - that works well with internet radios - has anyone tried connecting the output from that to Sonos. Has anyone tried VLC and airdrop to a Sonos uPNP server?Any thoughts much appreciated!

0
F
1 day ago
Terms & ConditionsCookie settings