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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,164 Topics
  • 51,458 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7164 Topics
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leobarkerTrending Lyricist I
asked in Controllers and Music services
Connecting to updated wifi on new app - FACTORY RESET??

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

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2 days ago
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Ken in VATrending Lyricist I
posted in Controllers and Music services
iTunes playlist names

As of August 1 2025, Sonos is finally displaying my music library. I can see a list of my iTunes playlists.However, when I add a playlist to Sonos’s favorite, Sonos starts using some cryptic internal code for the playlist name. I can’t tell which playlist is which from the names used.  

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2 days ago
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RJIESQContributor I
posted in Controllers and Music services
Problem Free Imported Playlist Solution

Problem Free Imported Playlist Solution:I was one of the victims of Sonos’s recent upgrade in May. I lost everything and was unable to play music until August, still without my imported playlists. Work arounds proved faulty. My music library would appear and disappear forcing me to do another significant reload. The NAS work around has proven satisfactory but not ideal. My external hard drive is not a NAS, why are we treating it as such?Sonos support was completely unacceptable; the representatives were polite enough and while apologetic (offering nothing but empty promises that these issues would be fixed in future)  proved completely unable to resolve the issue  Call wait times are oft north of 75 minutes and level 2 technicians have to be scheduled weeks in advance. The CEOs letter trying to mitigate the situation left me apoplectic. My imported playlists have never returned. And given the dearth of actual support, I gave up. Admittedly, the imported playlists (when they worked) wer

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2 days ago
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essenbyTrending Lyricist I
posted in Controllers and Music services
the Music Library “fix”

I, like every other Sonos user, lost access to my beloved local music library curated from my personal “hard copy” musical collection and playlists when the new app was released.  However, I was a lot better of that most because I had an old iPad with the “old” S2 app which was still able to play from my library.  Every time it offered to update I refused point blank for that very reason.Today however it appears that a device update has rendered the old app useless because it is now no longer able to control my Sonos speakers.  I consider this an almost underhand and sneaky way to “force” me to use an app which no longer serves the purpose I originally intended it for and renders my expensive speakers a lot less attractive than they were.A fix for this was hinted at being available “mid June” but still no sign. PLEASE, PLEASE, when will this be fixed?  And if the answer really is never, please come clean so I can attempt to offload my speakers on to someone who doesn’t need it want the

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The Krollmanns
3 days ago
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EzwebbyContributor I
asked in Controllers and Music services
Is the Android S2 app working now?

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

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Schlumpf
3 days ago
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RollonContributor I
asked in Controllers and Music services
volume control from phone

Volume control not working on iphone/iPadis there a way to fix? It use to work….😳😡

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3 days ago
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SL24Contributor I
asked in Controllers and Music services
new app is trash

Why cant we download the old App? My system all worked fine for years. Downloaded the new App and my system is now trash. Absolute trash. Also who takes away features on a new version? That is not progress. I used to praise Sonos now i would not recommend Sonos and I regret going all in with Sonos. This is all because someone decided to release a new App that does not work. Great Job ruining an excellent product! A+.  

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3 days ago
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mowgli-sanAvid Contributor I
posted in Controllers and Music services
Shuffle Apple Music Library

PLEASE add an option to Shuffle the Songs in Apple Music Library. This exists for Spotify, it exists for our local music library, it should be able to exist for Apple Music. Here are the “workarounds” and why they are bad:“Just shuffle play in the Apple Music app and airplay to your sonos!” - Then we miss out on Lossless quality, which is reduced over airplay. Plus it’s much better to keep things within the Sonos ecosystem and limit the number of different apps we need to do simple things. “Just start playing any song in your library, and then enable shuffle” - This does not work. The queue will be empty. “Just use the My Station feature in Apple Music” - this is not the same as shuffling an entire library. It’s just some playlist that an algorithm creates, so you can hear familiar songs over and over.

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controlav
3 days ago
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joe piecuchContributor I
asked in Controllers and Music services
access to music library denied

I had a previous problem with this and some renaming and file sharing settings took care of it. It has popped up again and the previous suggestions don’t seem to be appropriate.  Any ideas? Hold time on the support line is 60+ minutes.

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J
3 days ago
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Rip TornContributor I
posted in Controllers and Music services
New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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E
3 days ago
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Asmith88Contributor I
asked in Controllers and Music services
System not working

I have recently Bought an Arc, two Era 300 and a sub mini which I use as a home theatre system.  My system keeps disconnecting from the app and I have to turn them all off at the power and then reconnect them all to the app and then pair them. This is becoming exceptionally frustrating and not what I expected from Sonos products.  Any help or troubleshooting would be really appreciated. 

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Jamie A
3 days ago
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KalleKContributor I
posted in Controllers and Music services
Playlists from S1 to S2

Hello from Finland,I have been using Sonos system for 13 years. I have six different Sonos speakers. Half of them legacy S1 -only speakers and half modern ones. I finally realized I have to move to S2 and forget old speakers. I just realized that Sonos playlists don’t move from S1 to S2. I have couple 500 song playlists. I opened S2 and uppgraded new speakers to S2. Then I saw that playlists don’t move. I figured out that I have to manually move playlists to Spotify. Half a days work but possible. I opened S1 and started moving playlists by hand. I realised that I don’t have inaf time to do that at that day so I came back to do that couple days later (today) and S1 don’t open. It just says open S2. I deleted S2 app and cut new speakers from electricity. Won’t help. Can’t get S1 to open. See that old speakers flashes at app before it says “Us S2 app”. Are now old playlists destroyed? Can I do something to get old lists back? My wife will kill me for this..  

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MoPac
3 days ago
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GahamHeadliner I
asked in Controllers and Music services
Just lost a room that was playing

I have created a diagnostic for this issue.Kitchen and Lounge are grouped and were playing then Lounge stopped.It is still showing as playing but there is no sound coming from the speakers.

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3 days ago
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Mr_CamblorContributor I
asked in Controllers and Music services
Ownership sign-in loop

I’ll begin by saying that nothing in my home network environment has changed.  All Sonos products (roam, One, Arc) were working fine until today.  Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app.  I mean, that’s clearly not the case.Now the app has thrown me into a ‘sign in as owner’ loop.  I sign back in and it asks me to do it again when I click on ‘my system’.I’ve uninstalled/installed the app.  No change.Any ideas?

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Corry P
3 days ago
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Ian_SProdigy III
asked in Controllers and Music services
Are Pre-defined Groups Broken?

Since acquiring a Roam 2, I have it in the bathroom and connect it via groups to a stereo pair in the man bedroom… So I thought I’d create a pre-defined group called Showertime with the roam and stereo pair so that I can more quickly group.However… It doesn’t seem to work as expected (ignoring the annoying amount of swiping in the new app...). So on this screen I effectively have 2 predefined groups showing, Everywhere and Showertime. But, if the damned app is not on one of the rooms in the group Shower, when. press Shower, it adds shower to the room selected instead of changing the selection to what is in Shower… But, if I select Everywhere, which does the obvious, and then press Shower, it selects just the rooms in the group Shower, which is what I’d expect normally.. Is that how it’s supposed to work? Doesn’t seem very intuitive? 

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3 days ago
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gazoContributor I
asked in Controllers and Music services
I lost the radio station

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

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Corry P
3 days ago
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JLE2024Contributor I
asked in Controllers and Music services
Fallos en la APP

Hola, cuento con un sistema Sonos que funcionaba perfectamente desde que lo instale, pero lleva unos días en los que la APP da error y se desconectan los altavoces. Desde el propio soporte técnico de Sonos, no saben dar una solución. Agradezco si alguien puede ayudarme. Gracias  Moderator edit:Google Translate-Hello, I have a Sonos system that worked perfectly since I installed it, but for a few days now the APP has been giving an error and the speakers have been disconnected. From Sonos technical support itself, they don't know how to give a solution. I would appreciate it if someone could help me. Thanks.

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J
3 days ago
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whachalikeContributor I
asked in Controllers and Music services
Music Library Settings is greyed out

Music Library Settings is greyed out on Windows desktop app & not shown on Android. Unable to play music from my library. Occurred Saturday, 9/7. The Settings option under the "Manage" menu is also greyed out.  SONOS Controller - V16.3SONOS OS - S2Build - 80155014 

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3 days ago
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Jose castroContributor I
posted in Controllers and Music services
tema:aplicacion

Tengo el problema que no puedo manejar parámetros en la aplicación, me pude reiniciar y lo hago pero no sirve de nada , reconoce las áreas de mi casa , pero además del volumen no puedo manejar ej el balance , por lo que escojo por ejemplo mono en el área de la piscina , e reinstalando la aplicación mi contraseña y no pasa nada , también. He desconectado los equipos pero no pasa nada el problema es la aplicación.  Adjunto lo que aparece pero no se soluciona. 

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4 days ago
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Kansas CityContributor I
asked in Controllers and Music services
Sonos App Cannot Find Devices

One hour before a party and the Sonos App no longer finds the Amp or Beam. Unplugged everything. Does anyone have any bright ideas. All my reservation about this system is coming to fruition.

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Airgetlam
4 days ago
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SnarkjeTrending Lyricist I
posted in Controllers and Music services
What about fixing Mixcloud?

What about fixing Mixcloud on the new app, empty playlists, empty list of followers, empty list of everything almost.. 

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controlav
4 days ago
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gs1982Contributor I
asked in Controllers and Music services
When are you going to fix Mytuner and Tunein app or provide an alternative

Are there any plans to ever fix this issue with Mytuner or Tunedin radio. Alternatively can  you not add this to the Sonos Radio. This is very poor customer services that this has not been fixed. Regards,  

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controlav
4 days ago
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robokittyEnthusiast II
asked in Controllers and Music services
why is the library suddenly giving me many copies of the same record?

a few weeks ago my sonos library started giving me multiples copies of some albums. I think even though all my albums are in different folders and have consistent “album artist” is it now giving me an entire different albume for each song artist! This makes compilation albums completely unusable. It’s not the controller, as this is consistent with ios, win11 and Sonopad controllers. Check out this image!  

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DGR1
4 days ago
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poprockTrending Lyricist I
asked in Controllers and Music services
Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

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4 days ago
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mdkrebs11Contributor II
asked in Controllers and Music services
Unable to load content

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

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J
4 days ago
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