Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,613 Topics
  • 31,427 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4613 Topics

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Sunshinerunner BrotherContributor I
asked in Controllers and Music services

Sveriges Radio from Sonos app skips track

I have the exact same issue as described herebut from the Sveriges Radio. Very annoying when listening to a podcast as it does not remember where it was and you need to listen to find where you are. Happens about every 20-30 min. And no, I don’t have any network issues or with playing directly from the app via AirPlay

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Corry P
3 years ago
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Muhammad NasirContributor I
asked in Controllers and Music services

Facing an error with WD HDD

Dear Support, I am facing an issue with Sonos. We have installed new WD My cloud HDD. The issue is that when we share the music from NAS with Sonos its showing an error which is “ Sonos was unable to share the Music folder. I have also follow the all steps which are enclosed in the link.

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Airgetlam
3 years ago
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chill71ukContributor I
posted in Controllers and Music services

Mixcloud - Unable to browse music.

Hi.Anybody else getting ‘unable to browse music’ when trying to access their Feed in Mixcloud? I’ve tried changing the password and re-authorising the service through the app but the issue is still there.Listen Later, New Uploads, and Your Mixcloud Queue also display the same message. Trending, and Music work fine so the account access must be fine.Any suggestions welcome.Thanks,Chris

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Airgetlam
3 years ago
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LJ FitzhyphenContributor I
asked in Controllers and Music services

Sonos not playing podcast from Spotify

This is a recent problem for me. I can play music from my Spotify app on my Sonos speaker but not podcasts. I’ve deleted and reinstalled both apps. The message I get is ‘can’t connect to device right now’ when I try listen to a podcast but music is ok. Any advice hugely appreciated. I’m connecting from my iPhone.Thanks LJ

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3 years ago
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pilboContributor I
asked in Controllers and Music services

Repeating parts of BBC radio station

Since the S1/S2 app split, I've noticed that throughout the day the Radio 2 feed will suddenly jump back by approximately 30 seconds and then repeat what you have just been listening to. I am using S1 software. I have submitted a diagnostic about 2 minutes after the last incident of this fault, confirmation number is 728377785. 

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Xander P
3 years ago
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BennieNContributor I
asked in Controllers and Music services

The computer XXXX cannot be found

Hi everyone,Just bought a Move.When I want to add my music libraries to the Sonos app, I get an error message saying ‘Sonos was unable to add the music folder.  Reason:  the computer xxxx (my computer name) cannot be found.I found almost 10 articles on the web about this, no solutions.I use BitDefender for my firewall, and have checked that all ports are open for sonos.Any help much appreciated.Bennie

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Corry P
3 years ago
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Scooter BroadwayContributor I
posted in Controllers and Music services

The Secret Answer to Accessing Your iTunes music, via Sonos, after Big Sur OS upgrade and loss of all connectivity

I have a massive digital music library that used to reside in iTunes (on my Mac and on an external hard drive). When I upgraded my Mac OS to Big Sur, iTunes was eliminated and I lost all Sonos connectivity.  All!  Apple, Sonos and lots of crying didn’t help.  So, as a relatively computer illiterate but passionate music lover with 2 TB of music, I buckled down for 3 weeks, taught myself and experimented.  Here is what worked for me.Go through all of your songs and eliminate duplicates. Get a new external hard drive (one with an extra TB than you need), erase it, and convert filing system to Mac OS Extended (“case sensitive, journaled” worked for me). Move all of your previous songs to the new, clean, re-formatted external hard drive. Go to Sonos to manage your sources and add new external hard drive to connect...also, eliminate any previously utilized pathways that are no longer active. You can still access some music on your computer, but have to also add that as a source  in your Sono

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Xander P
3 years ago
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Phil MallettAvid Contributor I
posted in Controllers and Music services

Access denied via Spotify.

Hi, I'm trying to play That Peter Crouch Podcast via Spotify to my speakers.  In the S2 app I get an " access denied " message & in Spotify the speakers are greyed out & the cast on plays through my android phone. Any ideas, I've gone down phone & app ipdates & even checked explicit content settings.  All other podcasts I have tried work through the speakers. Any ideas? 

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Ken_Griffiths
3 years ago
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artcrbkContributor I
posted in Controllers and Music services

Speaker connection to MacOS AirPlay fails

I’ve just got a new (Ikea/Sonos) Symfonisk speaker. I’ve connected it up via wired Ethernet, as is the Mac Mini (M1/Big Sur).I can play music from Music.app fine, but if I stop, and the system is silent for a while, I have to reset the sound output on the Mac (by setting it to ‘Mac Mini Speakers’ or ‘Headphone Socket’ and then back to the AirPlay option for the Symfonisk). The same happens if I change to using a different sound-outputting application on the Mac (secondary issue - is there any way to reduce the audio lag on FaceTime and Zoom with this speaker via AirPlay?)The Mac seems to think that it’s still connected to the speaker when it does this. Is it the Mac or the speaker which is responsible for giving me the silent treatment?

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A
3 years ago
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Nat570pContributor I
posted in Controllers and Music services

Can't access music library on Linux

I have an Ubuntu Linux machine onto which I've collected the music files I want available through Sonos. I don't need a Linux controller; I'm quite happy to use the Sonos app on my phone to control Sonos. I just want Sonos to be able to retrieve those music files from the Linux machine. I've set up a Samba (SMB) share called Music that publishes the directory under which the music is stored. I can browse that directory from other computers on my network. Multiple sources on the Internet say that the following must be present in my smb.conf file for Sonos to be able to access that share: ntlm auth = yes It is, and I've restarted the smb service. Yet Sonos still says it cannot access the share I've configured. What more must I do?

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N
3 years ago
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Duncan_13Contributor II
posted in Controllers and Music services

Low volume when using Line in on my Port

HiI have just added a Port to my Sonos set up.I am running the Pre out from my NAD C368 amp into Line In on the Port so I can have my vinyl and CD available to my other Sonos speakers I have around the house. It all works but the volume from my Sonos speakers is very low. I have put the Source level to Level 10. This helped a bit but I still need to turn the volume up to around 60% on my Sonos 1 speakers in order to get good level - its definitely not loud!One problem is that as soon as i switch source on my Sonos speakers to Radio or streaming the volume is deafening!! and I have to be quick off the mark to turn it down before waking the whole village.Any suggestions or is this just something I will just have to live with?ThanksDuncan

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D
3 years ago
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BobP53Contributor I
posted in Controllers and Music services

Boost and Music Library

I installed a Boost into my system 2 months ago. All seemed to work well. Then my controller wouldn’t connect to my music library which is stored on a laptop. I tried a library update but this had the same outcome. I disconnected the boost and reconnected my speakers via my router and all worked fine. I then reconnected the Boost , all worked fine and then after 7-10 days same problem occurred. I reset everything as previously , all was fine and then 7-10 days later the problem reoccurred. This continues to happen . Does anyone have any ideas what the problem / solution might be. I have tried Factory resetting everything and reinstalling from scratch but the problem still happened. I have 5 Sonos Plays connected 4 as two stereo pairs and 1 stand alone. 

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3 years ago
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tcaiazzaContributor I
asked in Controllers and Music services

Play1 No Longer Recognizes Music Library After S2 Update

I updated to the S2 app on mobile and laptop and now I can’t play anything that isn’t streaming through Spotify. And the only reason I can do that is bc I do it through Spotify Connect NOT the S2 app. What are my options here? There’s absolutely nothing wrong on my end, I’ve already tried the general troubleshooting steps and the fact that the Sonos player works through a non-Sonos application indicates the app is the problem.   

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Corry P
3 years ago
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Mr. SContributor I
asked in Controllers and Music services

Apple Music search not showing songs

Hi, I’m testing out Apple Music, and have noticed that the only songs that show up are those in my library (instead of the all the songs on the service). Is this expected behavior? With YouTube Music, for example, I can search for and play any song in their catalog.  Clicking into “My Library” for Apple Music shows more results, but none that match the song. I was able to open the Apple Music app and find the song in their catalog, so they do have it available for streaming. I submitted a diagnostic report: 988653685 Here’s a sample screenshot of the search results: 

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Airgetlam
3 years ago
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YoungtraderContributor I
asked in Controllers and Music services

spotify unable to Connect

I have a US spotify account and I'm presently traveling and in Nigeria. My Sonos app is set to my Texas address.  I'm unable to connex spotify on my Sonos app. Any answers how I can fix this problem?

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G
3 years ago
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ctmlawContributor I
asked in Controllers and Music services

spotify and google assistant

When I ask any of my Google Assistant activated Sonos Ones to play a song from my connected default Music Service, Spotify, Google responds “I can’t do that here but you can ask me to do that on one of your other devices.” 

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3 years ago
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naomipContributor I
asked in Controllers and Music services

Sonos suddenly trying to sign me into someone elses account

Both myself and my boyfriend are experiencing this issue. We have been for months and it has not fixed itself. We recently went to stay with my parents and tried connecting to their sonos system. It would not let us because it kept trying to sign us into my dad’s account. Now we have returned to our flat and are trying to use our own system, it will not let us in and keeps trying to sign me into my brothers account. The app is not helpful at all as we cannot click on anything (not even a ‘change user’ option) without first signing into his account. My brother has never lived here and did not set up our account so this is really frustrating and seems like a poor design.Can anyone please help and tell us how to get back into our own system? Thanks

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J
3 years ago
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RonEdenAvid Contributor I
asked in Controllers and Music services

Sonos Radio location is wrong

Sonos Radio location is wrong. Hi all.My Sonos Radio location is set to a wrong location, while my profile is set to the correct country. CAn you please let me know how do I fix the Radio location of Sosnos?Alternativly, how do I add specific radio stations to my Sonos Radio section? Thank you  Ron 

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3 years ago
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veca_rumbleContributor I
asked in Controllers and Music services

Add music service - Apple Music

I had Apple Music added and deleted it because I was having issues with it playing music. When I try to readd the service it just opens my Apple Music app and nothing happens. Things I tried so far is reinstalling the Sonos app, tried adding it through my macOS (not allowed)

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V
3 years ago
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Feral77Contributor I
asked in Controllers and Music services

An odd thing is happening when connected to My Cloud Home

I have a My Cloud Home setup and have connected it to the Sonos Desktop Controller on my MacBook Pro. Most of the music files read fine and are in the correct order but one folder is completely out of order.Can anyone suggest what might be the issue and how I can fix it? I am attaching a picture of what I see when I go into the album folder. I have other album folders that have files numbered the exact same way and they read absolutely fine. It’s really starting to drive me up the wall.Any advice would be appreciated. 

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F
3 years ago
Mutti
Mutti
asked in Controllers and Music services

Italian "Radio 24" is not working

Hello everybody,since the last weeks, around 9 am CEST I’m not able to reach Radio 24 anymore. I’ve tried several time, as sonos radio and as tunein radio, but it does not work.If I connect to the webpage https://www.radio24.ilsole24ore.com/  the online stream works.Could someone of the staff check what it going on?Thanks

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Corry P
3 years ago
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hat35Contributor I
asked in Controllers and Music services

Primephonic sync with Sonos

Primephonic app in Sonos not synced with Primephonic

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H
3 years ago
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byrd50Contributor I
asked in Controllers and Music services

Music library keeps disappearing

I changed from itunes because all the songs in the playlist would not appear.  Also, my music library from itunes kept disappearing.  On Sonos recommendations, I changed to having sonos directly access the songs on my hard drive. Couple of days later my playulists that I set up in sonos playlists disappeared. I was told to upate my music library again. My playlists reappeared. Today, I open up sonos on my computer. My Sonos music library indicates no selections are available when I open sonos under artists and songs. Sonos is not allowing me access my music library. Yet, my playlist is there and it allows me to play songs. I have large quantity of songs in my music library. So updating my music library now takes 25 to 35 minutes. I had never experienced my music library disappearing for seven years. Now it is a regular occurence.

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B
3 years ago
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pdsabre120Contributor I
asked in Controllers and Music services

Apple Music not playing

Hi!  After scrolling through a lot of topics on here I see that a lot of people have been having connectivity issues with Apple music.  I’ve tried some of the fixes but none have worked for me.Since ‘upgrading’ to the S2 app my amazing Sonos experience has went from 100 to 0, I now can not play any music from Apple music, every time I try I just keep on getting the 701 or 1001 error code.  I have rebooted all devices and router - no change, I have re-installed the app on all of my iOS devices - no change, I have factory reset all of my Sonos devices and then re-installed - no change.I also have my Play 5 (1st gen) on the S1 app, this also does not play Apple music.Ideally I’d like all of my speakers on the same app so I could go back to having the amazing experience I had before the S1 and S2 app ‘upgrades’.I have recently added amazon music which works fine on my Sonos setup, Sonos radio also works fine. Only Apple music doesn’t work which is where all of my playlists are.Has anyone h

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Corry P
3 years ago
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Mr. SnrubContributor I
asked in Controllers and Music services

Sonos cannot find my music library folder

No problems hooking up the Sonos Play1 speakers or the app on my iPhone. I can listen to podacasts through Tune-in just fine. My problem is I’m trying to share my iTunes folder Music Library on my PC and the Sonos app on my iPhone doesn’t see it.  As far as I can tell the folder is being shared successfully. But if I go to the Sonos app on my iPhone and type in “\\MYNEWDELL\iTunes” I get the error “The computer MYNEWDELL cannot be found.” Please help!

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M
3 years ago
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